Hello everyone, I’m trying to enrol in the Apple Developer Programme as an individual, but I repeatedly encounter an error that prevents me from completing the process. My Apple Account country/region is set to Norway. I have contacted Apple Developer Support four times over the past month but have not received a response. I also tried the telephone support option, but it indicated that the service was unavailable due to high demand. This is holding up my ability to distribute my iOS app through TestFlight and progress towards an App Store release. Its pretty tiring Has anyone experienced a similar enrolment issue? In particular: How did you resolve it? Is there another way to reach the enrolment team or escalate an existing support request? Is there anything specific I should check in my account details? Any guidance would be appreciated. Thank you.

Our organization's Account Holder cannot sign in. Sign-in and password reset both fail with "Verification codes can't be sent to this phone number at this time." This has continued since about 27 Oct 2026. The phone call option has not arrived either, and no device is signed in to the account. Because of this, the updated Apple Developer Program License Agreement cannot be accepted, and we cannot upload a new build of our live app. I am an Admin on the team, using a different Apple ID. Could someone from Apple Developer Support please review this case and tell us how to restore access or transfer the Account Holder role?

Individual enrollment via the Apple Developer app (India). The app shows "This address is not valid. To continue enrolling, contact us." I contacted support on 26 Oct and 28 Oct (Case ID 103008961924) with no reply yet. Please could Developer Support review and unlock my enrollment? Thank you.

I'm an Irish software developer and former Apple Developer Program member. Earlier this year, Apple blocked my access to App Store Connect after incorrectly identifying me as someone on a US government restricted-party list. and now they're blocking me from (re)enrolling in the Apple devloper program. Apple stated: "The information you provided fully matches one or more restricted parties on the U.S. government consolidated screening list or another government's sanctions list." The problem is that the listed individual is not me. The match appears to relate to a 2009 US Bureau of Industry and Security Entity List entry for someone called Sean Byrne, associated with Mac Aviation in County Sligo, Ireland, and a case involving the illegal export of military aircraft components to Iran. My full legal name is Sean Joseph Byrne. I've never lived at the listed address, have no association with Mac Aviation, and have provided Apple with my passport, driving licence and an explanation of the false match. More significantly, US federal court documents describe "Sean Byrne" as an alias used in the Mac Aviation case, rather than an independently identified individual. Despite providing this evidence and repeatedly contacting Apple Developer Support since January 2026, I've received no substantive response. I remain unable to re-enrol in the Apple Developer Program or establish a new developer account. Original Apple Developer Support case: 102796456649 I've documented the entire situation, including links to the US government records and court documents, here: https://conic.al/writing/the-other-sean-byrne-doesnt-exist/ I understand Apple's legal obligation to perform restricted-party screening. I'm not asking Apple to bypass those checks. I'm asking Apple to distinguish between two different identities and provide a means of correcting a demonstrably false match. Could someone from Apple Developer Relations or Developer Program Support help escalate this to the appropriate compliance team for manual review? I'm happy to provide my existing correspondence, identity documentation and supporting evidence privately through Apple's secure channels. Thank you.

Hello Apple Developer Support, I am following up on my existing support case (103016299760). I received an Order Acknowledgement for my US$99 Apple Developer Program membership on October 27, 2026, but my membership is still not active. The Enroll Now button in the Apple Developer app is disabled, and I can no longer access the identity verification step. Could you please check the status of my existing enrollment and payment, and advise how I can complete the process? If an Enrollment ID is required, please help me locate it. I would appreciate your assistance in resolving this issue. Thank you.

Hello Apple Developer Support and Community, I need assistance with my Apple Developer Program enrollment. I received an order acknowledgement for the US$99 membership on October 27, 2026, but my membership has not been activated. I initially started enrollment using the Apple Developer app on my iPhone. The process requested a passport image, but I left before uploading it. When I returned, the verification option was no longer available, so I continued through the website. My Apple Developer app now shows the Enroll Now button as disabled. I have submitted a support request and received case ID 103016299760. Could someone advise whether I need to complete identity verification again or whether Apple Support must restore my existing enrollment? Thank you for your help.

Ever since the release of 26.4 the room plan measurements are off. Multiple post have talked about this to no resolve. there is a hurricane getting ready to hit the gulf coast and the entire insurance industry uses some form of room plan. I have screen shots to show the comparison and differences using scan of room plan then the measurement tool. the actual measurement for this room is 12’1 x 11’9. how it relates to upload the 11’9 as seen in floor plan is supposed to be 12’1 the 11’3 is suppose to be 11’9

Hi everyone, (Reposting here because I accidentally picked the wrong topic before.) I'm enrolling in the Apple Developer Program as an individual, with my Apple Account set to Germany. In the Apple Developer app, the identity check only let me choose a driver's license. Neither my passport nor my German national ID card could be selected. I submitted my German EU-format driver's license, and the result was "ID Verification Rejected." There's no option to try again in the app. I've already reached out to Developer Support. Has anyone in Germany run into this? I'd be grateful to hear how it was resolved, for example whether Support reset the check or accepted a passport instead. Thank you!

Hello Apple Developer Community, I am an independent developer from Mongolia. I purchased an Apple Developer Program membership for $99 on October 27, 2026, and received an official invoice from Apple. However, my developer membership is still showing "Pending" and has not been activated. I have already contacted Apple Developer Support by email and requested a phone callback, but I have not received a response. Unfortunately, phone support is not available for my location in Mongolia. Could an Apple representative please advise me on how to escalate this enrollment issue or get my payment and membership status reviewed? I would really appreciate your assistance. Thank you.

I have been unable to complete Individual enrollment in the Apple Developer Program for several months. Every attempt ends with "ID verification rejected" and a message telling me to contact Support. Support has reset my enrollment once; the next attempt failed in exactly the same way. A manual review by a specialist team was promised on the phone but, as far as I can tell, never happened. I have narrowed the problem down and would like to share the findings, because I believe they point to something on Apple's side rather than a user error. What I observe: During identity verification, the Apple Developer app offers me the driver's license as the only accepted document. National ID card and passport are not selectable. For Germany, those two are the standard identity documents. The behaviour is identical on iPhone, iPad and Mac – across two platforms and in two different display languages. So it is not device- or language-specific. My Apple Account is set to Germany throughout: country/region, language, shipping and billing address, and the trusted phone number. I have no phone number from another country and no second Apple Account. The German driver's license does not contain a residential address. Any verification step that relies on an address match cannot succeed with this document. Face verification never happens. The rejection occurs immediately after the document is submitted, before that step is reached. One possibly relevant detail: my surname was originally stored in my Apple Account in its transliterated form ("Xxxuexxx") and I later changed it to the spelling that matches my passport and national ID ("Xxxxüxxx"). The enrollment problems began around that time. I have asked Support to check whether a duplicate person record exists, but have not received an answer to that question. Notably, Apple Support initially told me the cause was that my trusted device was already linked to another Apple Account enrolled in a developer program. I could not find any such account, and Support never clarified which account was meant. If a duplicate person record was created by the spelling change, that message would make sense — the "other account" would in fact be my own earlier record. What I have already tried: Verified trusted devices and phone numbers – only my own, currently used devices and my own number are listed. Confirmed that nobody else in my household has a developer account. Tried enrollment from different devices. Removed a secondary display language, reinstalled the app – no change to the document selection. Phone callback and multiple email exchanges with Developer Support. My questions: Which country is stored in my enrollment record? The restricted document selection suggests it differs from the country set on my Apple Account. Why are national ID card and passport not offered, and can the document selection for my record be corrected? Is there a way to get this reviewed by the enrollment or identity verification team? Could a duplicate person record under the transliterated spelling be causing both the "other account" message and the restricted document list? Case number: 20000132833454 Region: Germany I am willing to provide any identity document required – as soon as the system actually offers it. Any pointers from people who have seen the same restricted document list would be very welcome.

Hello , I am trying to enroll as an Individual in Mexico. My application has been stuck for a little more than a week, and I have received no response to my support tickets. The phone callback option is unavailable in my region dashboard. Could a representative please escalate Case ID: 103011168589? Everything matches my official SAT tax identity

Hi, I’m trying to complete an organization enrollment for my LLC, but it’s been stuck since October 2, when I uploaded the requested documents. I haven't got any response till now. I also emailed Apple Developer Support but haven’t heard back yet. Enrollment ID: 5GB544D8MJ. It’s been almost a month and it’s getting frustrating. The app is ready, and this is the only thing holding up our iOS launch. Am I missing something on my end? Has anyone else run into this recently? Any guidance would really help. Apple Developer Support, could you please take a look?

I would like to cache place data like coordinates, name, and category for a few hours on my backend to reduce server API calls? Is this against the terms of use or possible?

Hello, I'm trying to enroll in the Apple Developer Program as an Individual from the United Arab Emirates, and the enrollment keeps failing. I'd be grateful if anyone who had the same issue could share what fixed it. What happens: On the web (developer.apple.com/programs/enroll), the enrollment stops with "Your enrollment could not be completed." In the Apple Developer app, my first account shows: "Enrollment through the Apple Developer app is not available for this Apple Account." I created a second, brand-new Apple Account to test. It accepted the free Apple Developer Agreement, but the paid enrollment fails with the same message. What I have already checked: Legal name matches my passport exactly (including accents) Country/region set to United Arab Emirates on both accounts, and I live in the UAE Payment card in my own name Two-factor authentication on, trusted phone number verified No other pending or previous enrollment Tried Safari and Chrome, and the Apple Developer app Since a new account gets the same error, it looks linked to my identity, card or country rather than to one account. I have an open case with Developer Support and have asked for a call back. Questions: Has anyone in the UAE (or elsewhere) solved this as an Individual? What did Apple ask for? Did using a different card, or the Apple Developer app on a different device, make a difference? Is enrolling as an Organization (with a UAE free-zone company and a D-U-N-S number) a known workaround? Thank you for any help!

Hello, I am trying to enroll in the Apple Developer Program as an individual from Türkiye, and my enrollment is now blocked. On October 28, I scanned my Turkish national ID in the Apple Developer app. The camera could not focus up close, so the image was blurry and my surname was read incorrectly. The app let me continue, then locked the enrollment. On October 30, a support advisor re-enabled enrollment on the website, but it stopped again automatically at the identity step. Now the website shows "Your enrollment could not be completed at this time" and "Enroll Now" is disabled in the app. Case ID: 103011128551 I believe this was caused only by the blurry scan. Could Developer Support please escalate my case to the enrollment / identity verification team and reset the verification, or allow a manual review through a secure channel? Thank you.

Hello, I am enrolling in the Apple Developer Program as an individual using the Apple Developer app. During identity verification I scanned my German driver's license. The app went straight to the "Information Submitted" screen without letting me review the data, and my last name was read incorrectly. The name fields are greyed out, so I can't fix this myself. I have not completed payment yet. I contacted Apple Developer Program Support on October 28, 2026 and received an automatic confirmation with case number 103011235078, but I haven't received a personal reply yet. Could someone from Apple please reset my identity verification so I can scan my license again, or verify my identity through an alternative method? Thank you!

Hello Apple Support Team, I am unable to add my bank account in App Store Connect. At the final submission step, I consistently receive the error “Bank key doesn’t exist,” which prevents me from saving my banking information. I selected my bank and branch directly from Apple’s bank search list. My banking details are correct, but the error persists. The selected bank record is: Bank: Yapi ve Kredi Bankasi AS Branch location: Batman, Batman, Türkiye Bank/branch code displayed by Apple: 0067 01088 072 My Paid Apps Agreement remains in “Pending User Info” status because I cannot complete the banking setup. Could you please investigate whether the selected bank/branch record has a missing or mismatched bank key in your system and help me complete the setup? Please let me know if you need any additional information. Thank you for your assistance. Kind regards, Ahmet Mert KORKUT

Hello, We are a registered Saudi establishment (Ofuq Altaleem Althaki Establishment). Like millions of people before us, we believed Steve Jobs when he said "it just works." We now understand that he was talking about the iPhone, not the process of becoming an Apple developer. Allow us to share our inspiring journey, which we recommend to anyone who has too much free time and too little stress in their life: Day 1 (Oct 24): The Leap of Faith We requested a D-U-N-S number through Apple's own official form. We clicked "Submit" with the innocent optimism of someone who has never dealt with Apple's account process before. We received nothing. No confirmation. No email. No status page. Not even a "we got it, now go away." The request didn't fail. It achieved enlightenment and left this world. Day 6 (Oct 29): The Search Party We opened two Apple Developer Support cases (103012983445 and 103012984322). Apple responded instantly, with two automated replies of remarkable literary quality. Then it went silent. Not "busy" silent. Monastery silent. We have since heard more from our microwave. Day 7 (Oct 30): The Detective Work Since nobody else was looking, we searched D&B's database ourselves. The result? Our request never reached D&B. Apple's form, it turns out, is less of a form and more of a very elegant black hole with rounded corners. So we did Apple's job for free and filed directly with D&B (Case #34977456). D&B replied, with admirable confidence, that it will take "7–14 business days." Two weeks. To type nine digits. We assume each digit is hand-carved in stone, then delivered by a camel. Meanwhile, back home: In Saudi Arabia, anyone can verify our establishment in about 4 seconds: name, owner, address, status, everything. Don't take our word for it. Try it yourself, and feel free to time it: Ministry of Commerce, commercial registration lookup: https://mc.gov.sa/ar/eservices/Pages/Commercial-data.aspx Saudi Business Center, official e-store authentication certificate: https://eauthenticate.saudibusiness.gov.sa/certificate-details/0000336735 Apple, here's a business idea: sell these two links to D&B. At the speed they work, they'll think it's revolutionary technology from the future. You could even call it "D&B Pro." They'd pay anything to skip 14 days of carving digits into stone. Our government went digital. Our banks went digital. Our coffee orders went digital. Apple, the company that put a computer in everyone's pocket, apparently still needs a carrier pigeon, a fax machine and a prayer to confirm we exist. Let that sink in: the world's most valuable tech company outsources verification to a company that needs 14 business days to confirm something any official government portal shows in 4 seconds. That's not a verification process. That's a waiting room with a logo. Our questions for Apple staff, or for any developer who survived this rite of passage: Is there a secret status page for D-U-N-S requests submitted through Apple's form, or do they go to the same place as AirPods that fall on the subway tracks? Has anyone from Saudi Arabia or the Middle East actually completed this? How long did it take, and did you have to pass the request down to your grandchildren? When a request submitted through Apple's own form vanishes, does Apple escalate it with D&B, or is the official procedure to light a candle, face Cupertino and wait? Should we ask Siri? We tried. She said, "Here's what I found on the web." We remain big fans of Apple products. They just work. Becoming an Apple developer, apparently, does not. Thank you in advance. We'll be here. Waiting. As usual.

Hello Apple Developer Community, I’m currently trying to convert my Apple Developer Program membership from Individual to Organization. I have already submitted the required information and contacted Apple Developer Support regarding the conversion. My support case ID is: 102986110424 I received an automated confirmation that my support request was received, but I have not yet received a response or an update regarding the conversion. I would like to ask: How long does the Individual → Organization conversion normally take? Has anyone recently completed this conversion? Is there anything else I should provide to Apple to help complete the process? Is it better to continue waiting for the existing support case, or should I submit another request? I would appreciate any recent experience or advice from developers who have gone through the same process. Thank you.

I'm trying to enroll a second organization in the Apple Developer Program. My Apple ID already has access to existing organization teams, and I need a separate team for a new company I co-own. The enrollment form is locked with "Contact us to continue your enrollment. You've exceeded the maximum number of attempts." I opened case 103009170481 on October 26 and have had no response. The entity is a Michigan LLC with a D-U-N-S number registered to it, a live website, and I have authority to bind it. Nothing is missing on my end — I just need the attempt limit reset so I can submit the form. Has anyone had this reset, and is there a faster route than the contact form?