I received an email from Apple saying they couldn't auto-renew my developer subscription, due to a "billing error." I went in and deleted my lone payment method (which looked up-to-date), and created a new one for the same credit card in my developer account for billing. All the information appears correct. I've downloaded the Developer app, where it tells me my developer subscription is good through next month. There's a Renew button underneath. If I click on it, an alert says either "Unknown Error" (first time after launching), or it says "Unable to Continue. Please ensure your device and iCloud account meet our system requirements. Visit https://developer.apple.com/support/app-account/" (subsequent times). These are near-useless error messages. Which doesn't sound like a billing error. I don't pay anything for an iCloud account, nor wish to use an iCloud account. I'm running System 12.1 on my M1 MacBook Pro. After an hour of talking with three different humans at 1-800-MY-APPLE, they couldn't help, basically giving up and telling me to go to developer.apple.com/support/technical. But that's for submitting a TSI (Technical Support Incident) for my own needs as a developer, not for Apple's uninformative software. All I want to do is renew my developer subscription. Something's obviously wrong, but the automated system isn't providing enough information to continue, and the humans at the other end of the phone don't have enough information to help. The last guy I talked with threw up his hands, apologizzed, and then wished that I have a "good day." Any suggestions?

Hello everyone, I’m hoping to get some guidance or hear from others who may have experienced something similar. I registered for the Apple Developer Program as a company on January 2nd, 2026 Since completing the registration, I haven’t received any updates, feedback, or requests for additional information. The application still appears to be pending, and I’m unsure if this delay is within the normal timeframe or if there’s something I may have missed. I understand that company verification can take longer than individual enrollments, but I would appreciate any insight into: Typical review timelines for company enrollments Whether there’s a recommended way to follow up with Apple Developer Support Any steps I can take to help move the process forward Thanks in advance to anyone who can share their experience or advice. Best regards, Curlback

Around 2012, we developed an Apple app. Due to the team's lack of technical maturity at the time, my partner eventually gave up on further development. Later, around 2019, I logged into one of my Apple IDs, and it showed that the registration was in progress with the button grayed out. Today, in order to register as a developer, I specifically bought a new iPhone 17 from JD.com. The process went smoothly at first, but after filling in my name and address, completing the facial verification, it just logged me out. Now, when I open Developer, the registration button is grayed out again. It’s quite frustrating. I had hoped the new phone would solve the issue. Back in 2019, I encountered the same problem—I tried logging in on different devices, including my wife’s phone and an iPad, but none worked. Could it be that even a newly registered account would face the same issue today? As someone eager to publish an app, this is truly disappointing. I’m not sure if it’s a system problem or something else. I remember that in 2012, we didn’t do anything wrong, but the team wasn’t technically mature enough, and I urged my partner to keep working on it, though he eventually gave up. Now, as I try to register again, I’ve filled in everything today—my bank card (a debit card), completed facial verification, entered my ID card details, and provided my address. But I never reached the payment step. In the end, when I open Developer, the registration button is grayed out. I hope to find out why this is happening, but I haven’t gotten any answers—just like years ago when customer support simply suggested re-registering without a clear explanation. However, registering with someone else’s information could lead to issues later on. I hope to find a solution.

Upon further review of the activity associated with your Apple Developer Program membership, it's been determined that your membership, or a membership associated with your account, has been used for dishonest or fraudulent activity, in violation of the Apple Developer Program License Agreement. Given the severity of the identified issues, your account has been flagged for removal. Because your account has been flagged for removal, any earnings payments are paused and app transfers are disabled. Creating new accounts after receiving this message may result in the termination of the new or associated accounts. Evidence of Dishonest or Fraudulent Activity App submissions from your account have repeatedly violated the App Review Guidelines in an attempt to evade the review process. After multiple resubmissions, the guideline violation(s) detailed to you in prior correspondence remain unresolved. what to do now

I'm at my wit's end with Apple's ridiculous timeframes! They promise 2 days but then completely ghost you for weeks. Here I am, literally trying to give them my money and get things moving, but it's like hitting a brick wall over and over. I've tried everything - even set up a whole separate account - and what do I get? Just more 'pending' status. No updates, no explanations, just endless waiting. How is it possible for a trillion-dollar company to make something as simple as accepting payment so infuriatingly difficult?

I enrolled for the Apple Developer Program on 19 June 2025 for my company. I was then requested to upload the necessary supporting documentation to proceed with the approval process which was done on the same day (19 June) with the case ID 102634582811. I have followed up with Apple nearly weekly since then and still have no concrete feedback or resolution to the status of my enrollment and what remediation is required if any. I have done some research and approval for the Developer Program takes 3 weeks at most from what I have heard and read. Its been over two months and I feel as though the responses I am receiving are automated without any human intervention or review into my case. This has been a frustrating process which is drastically impacting business productivity as our ability to have access to the developer portal mean we cannot build and distribute our app to users. I really hope this post can help provide some direction and at most a resolution

I've got a weird issue where Passkey fails, but only on developer.apple.com. Here's how it manifests: On portal, select "Sign In With Passkey" Get prompted with TouchId (on my MacBook) Portal says "can't verify your account" However: Sign in with Password works fine Sign in with Passkey on any other website works fine Not sure if it's related, but this appears to have happened around the time I had my logic board replaced. I did have weird issues with my iCloud account where I had to sign out of all devices, then sign back in. I assume this has to do with the hardware having the same serial number, but somehow appeared like a different computer in other ways. Things I've tried: In Passwords app, searching for "apple.com", I only see passwords, no passkeys. However, Safari password auto-fill always suggests the passkey entry first. developer.apple.com does not appear to have any way of managing sign-in credentials accounts.apple.com does not appear to be any way to manage passkeys. Sign in with Passkey on iPhone also results in "can't verify your account". Called AppleCare support, they were unable to help. Since Passkeys work for other websites, they believe this is a problem specifically with developer.apple.com. They suggested calling Developer support. Called Developer support, they were unable to help. They said AppleCare Support is best suited. Filled out Feedback (FB18185623) System: macOS 15.6 Safari 18.6 Has anyone else encountered anything weird like this? Is there any way to fix this? It would be nice if I could just delete the old passkey and create a new one. But I can't find any tool that will let me do that.

Beginning yesterday and still continuing when I go to log into my developer account (both iOS and OS X) I am presented with a new Terms and Agreement page. The agreement is not displayed, I am unable to download the PDF and when I check the Agree box then Submit it returns me to the same page. I am unable to contact support as all of the links are invalid or I get kept being sent back tot eh Terms & Agreement page.How do I get out of this black hole?

My app which requires a crucial update, I have over 40 user emails saying the app is broken after the new macOS update, I patched the issue and submitted to appstore. it's been a week all I see is, app "In Review" I tried submitting expedited review and I just get 502 error. I am very close to migrating off App Store and distributing it on my own.

The Account Holder is no longer able to log into apple (regardless of web-based or device based attempts). The membership will expire soon without access to the account holder. Both workflows "iforgot.apple.com" and "iforgot.apple.com/unlock" did not lead to an answer email within several days. I tried several times. So we are almost out of store without any option. Hotline did not show other options. Any ideas?

Hi Apple Developer Support Team and Community, We are the developer of a VPN app with over 100,000 users. Recently, after submitting a macOS app for notarization, we suddenly lost all developer privileges. All our Developer Certificates were revoked without any notification. However, our app is still live on the App Store and available for download and purchase. The problem is: since all certificates were revoked, we are now completely unable to push any updates. In the Developer Portal, it shows: “Your Apple Account is already associated with the Account Holder of a membership.” But clearly, in App Store Connect, I am listed as the Account Holder. I have called Apple Developer Support multiple times. Every advisor I spoke with told me: “You are not the Account Holder.” Excuse me? If I am not the Account Holder, then who is?? I have also submitted nearly 1,000 support tickets via email — no reply at all. This is devastating to our business, and no one is giving me any clear explanation of: • What exactly happened? • What did we do wrong? • Why were all certificates revoked without any warning? • Why are we trapped in this limbo where the system thinks we have a membership but we have no permissions? Can someone — anyone — from Apple please seriously look into this case and tell me what is going on? We are stuck, losing users’ trust, and completely helpless right now. Please, this needs urgent escalation. Thank you.

Hello everyone, I've encountered an issue with export compliance on App Store Connect that I haven't seen before. In my Info.plist, I have always set the ITSAppUsesNonExemptEncryption key (formerly App Uses Non-Exempt Encryption) to NO. In the past, this was sufficient to bypass the export compliance questions when submitting a build. However, with my most recent submission, I am now being prompted to answer these questions. Nothing has changed in my app's encryption usage. Has there been a recent change in policy or a system-wide issue that would cause this change in behavior? Is anyone else experiencing this? Thank you for your help.

How do I get a response from anyone after completing this web-form? I have paid subscription, sent ID documents months ago, but still cannot get past this page

Hello all im unable to enroll on the developer program shows unable to continue on the app.have tried many times but still no luck have tried diffrent devices .

Im unable to enroll on developer program shows unable to continue do we have to add funds beofre making an purchase.

I enrolled to the program via the Developer app and paid for the subscription, got my receipt. The app now says the enrollment is not available. Xcode says I have no developer account. The Appstore mac app says the subscription is active. The developer website says I need to pay. Again. Is this some kind of scam or what?

We are Chengdu Wang Lida Technology Co., Ltd.. Over the past year, we invested tremendous time, effort, and resources to successfully launch our app on the App Store. However, despite spending a full year developing and finally getting our app approved, just one month after its launch, we suddenly received an email notifying us that our developer account had been suspended for one year due to a violation of Section 3.2(f) (fraudulent behavior). We are deeply confused and disappointed. As developers, we have never engaged in any fraudulent or misleading activities. We have always operated in full compliance with Apple’s Developer Program Agreement and platform guidelines. Our question is: who would deliberately engage in fraudulent behavior after spending an entire year developing and launching an app? What’s even more heart-wrenching is the impact this decision has had on our team. Due to the overwhelming pressure, our project leader suffered a sudden heart attack and was rushed to the ICU. As team members, we are devastated and feel the immense psychological and emotional toll this account suspension has caused. We are now calling on the Apple community and Apple Inc. to help us clarify this misunderstanding and resolve the issue. We firmly believe that such an arbitrary and unfounded account suspension decision should not be made. As developers, we should have the opportunity to communicate and clarify before such drastic actions are taken. We will be filing complaints against Apple’s inexplicable account suspension both on the developer forums and in the media. We will fight this inequality with all we have, and stand for fairness and justice. We are more than willing to cooperate with Apple, providing all the necessary evidence and data to prove that our actions were fully compliant. We sincerely request that Apple review our case and provide a reasonable explanation and solution. As a small development team, we have invested all of our money and effort into this app. It is not just our job; it is our dream. We cannot accept seeing our hard work destroyed by such a misunderstanding. We will continue to fight for fairness and justice, and we hope for a fair resolution. Thank you for your attention and support. We will continue to pursue all legal channels to ensure that our team and our product get the rights they deserve.

I originally created my Apple Developer account when I was living in Canada (years ago). Now that I live in the U.S. I want to renew it, but I can't - because it thinks I'm still in Canada. When I go to change my contact information, I get a screen that says: "Unauthorized Your account can’t access this page. There may be certain requirements to view this content. If you’re a member of a developer program, make sure your Account Holder has agreed the latest license agreement." What do I do?

Despite following all the support information and YouTube tutorials I cannot get my AirPods Pro 2 to take the OS 26 beta firmware. My iPhone 14 Pro Max showed the option once now it does not give me the option. I get it on my Mac mini (M2). It still doesn't update.

Hi all,Our Account Holder has resigned the company and is not helpful in getting the account transferred.Can we somehow force update the account holder via Apple Support?Kind regards,Dieter