Here on the forums I see a lot of reports like this: According to App Store Connect, I’m an Admin member of a team, but I can’t access the Certificates, Identifiers, and Profiles section of the Developer website for that team. There’s one really common reason for this, namely that this is an Individual team. This is clearly documented in Developer Account Help > Access > Roles and access, which says: If you’re enrolled as an individual and add users in App Store Connect, users receive access only to your content in App Store Connect and are not considered part of your team in the Apple Developer Program. So, if App Store Connect indicates that you’re a team Admin but you can’t access Certificates, Identifiers, and Profiles, it’s critical that you check that this is not an Individual team. To do this: Log on to Developer > Account. Select the correct team at the top right. Scroll down to the “Membership details” section. Look at the “Enrolled as” field. If it says “Individual”, then only the team’s Account Holder can access Certificates, Identifiers, and Profiles. OTOH, if it says something else, like “Organization” or “Enterprise”, then see below. If you’re working for someone else who only has an Individual team, I recommend that you encourage them to update to an Organization team. For advice on how to do that, see Developer Account Help > Membership > Updating your account information > Updating an individual membership to an organization membership. If you can’t access Certificates, Identifiers, and Profiles and you’re absolutely sure that this is not an Individual team, I recommend that you seek formal assistance via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com"

This is my case. I am based and Canada (Quebec) recently i moved to org. I am small supplier. I don't have revenue. My app is free on app store. I am forced by apple to till my tax GST and RT. My app is completely free and does not use In-App Purchases, subscriptions, or paid downloads. The Paid Applications agreement appears to have been activated accidentally, and App Store Connect is now forcing Quebec tax registration fields that do not apply to my account. I need the Paid Applications agreement removed or reset so I can continue updating my free app. I called and email number of time the support but most of the time no "support" at all most of the time is is turn off/turn on "support". I am not even able to call them I am totally blocked to connect them. Support just send you links and leave you without solutions. I am really desperate and my app is blocked month without update and using services that I paid.

Hi everyone, I subscribed to the Apple Developer Program on Tuesday evening, November 4th, 2025. The payment has already been charged to my bank account, but my account still shows the status “Pending” with the message “Subscribe your membership”. It’s now been several days, and I haven’t received any confirmation email or any request for additional information. I already contacted Apple Support by email, but I’d like to know if other developers have experienced the same situation and how long it took before their account was activated. Thanks in advance for your help and feedback! — Martin

Hi everyone, I’m looking for advice or shared experiences regarding the Apple Developer Program membership conversion process from an Individual membership to an Organization membership. I submitted my request more than two months ago, but the process still does not appear to have started. Current support cases: Case 102844790649 Case 102884491745 I have followed up multiple times, but several follow-up emails did not receive any response, which has made it difficult to understand the actual status of the request. I have already confirmed that: Two-factor authentication is enabled on my Apple Account My organization has a valid and publicly accessible website I am ready to proceed with the migration However, I still have not received confirmation that the migration has officially begun. I would appreciate advice from anyone who has gone through this process: Is it normal for the Individual → Organization membership conversion to take more than two months? Did you receive confirmation when the migration officially started? Were there any escalation methods that helped move the process forward? Is it safe to continue publishing apps while the migration request is pending? Any advice or shared experiences would be greatly appreciated. Thank you.

Hi, We are awaiting processing of our enrolment. We have submitted everything and are still waiting. We haven't had any correspondence.

Hi everyone, I'm hoping someone has run into this before because it's completely blocking our release. When we try to submit a new version of our app, we get an error saying the Account Holder must accept a pending agreement. The problem is, when the Account Holder logs into App Store Connect, there are no agreements showing up to accept. To make things worse, the Business page is broken — every time we try to open it, it throws an error and won't load at all. This means we can't access the Agreements, Tax, and Banking section through the UI. Things we've already tried: Logging in as the Account Holder (not just an Admin) Trying different browsers and incognito mode Going directly to appstoreconnect.apple.com/agreements/#/ Checking email for any agreement links from Apple Nothing has worked so far. The page just errors out every time. Has anyone experienced this and found a fix? Did you have to go through Apple Support directly to get it resolved? We've already reached out to Apple Support but wanted to check here in case there's a known workaround we're missing. Any help is appreciated!

I am very disappointed and frustrated. I applied a developer account two months ago and is getting stuck in somewhere. After two months and many rounds of email and call communications, apple support cannot provide the reason/solution/alternatives how to proceed my application. Background: I applied an apple developer account through developer web in Mar, and received order acknowledging email from apple team. It said that it will take 2 working days for processing. However, two weeks later, it is still no news. Then I created the support ticket by email and wait for two weeks, apple support team recommended me to apply the account through “developer app” instead, then I follow the guideline to apply and encounter the ID image submission error. After few days, when I revisited the developer web and checked the status, it showed “Your enrollment could not be completed.” I tried to send several rounds of email, but got no reply for almost one month, finally, I call developer support several times, and support still cannot provide the reason/solution/alternatives how to proceed my application, they just repeated the fact of “Your enrollment could not be completed.”, although I request to escalate my case to senior technical advisor, it cannot. I am really very disappointed and frustrated. I hope someone here or apple support, please help to review my case and guide me how to proceed my application. My case ID: 102855764543. Thanks a lot.

Hello, I am posting here in hopes that someone from the Apple Developer Program team can help escalate or review my case. I initiated my Apple Developer enrollment in February 2026 and submitted all requested information and documentation through the web enrollment process. Since then, my application has remained “under review” for over 3 months despite multiple follow-ups with Apple Developer Support. The latest response I received was: “We checked the status of your enrollment and confirmed that it is still under review. We will let you know as soon as we have an update for you.” Case Number: 102821473004 At this point, I have not been informed of: any missing information any rejected documentation any verification issue or any estimated timeline for resolution This prolonged delay is now significantly affecting development and deployment plans for our applications and business operations. I would appreciate guidance on: Whether this timeline is normal Whether my case can be escalated for manual review If there is any additional action required from my side For context: Enrollment was completed via the web portal All requested information was submitted Multiple support emails have already been exchanged No concrete issue has been communicated to me so far I would sincerely appreciate assistance from anyone who has experienced a similar issue or from Apple staff who may be able to help escalate the matter. Thank you.

My Apple Developer Program enrollment is still pending after payment and identity document upload. I enrolled on May 4, 2026. My payment was completed, I received the official invoice, and I uploaded the requested identity documents the same day. Apple also confirmed that my documents were received. However, my Apple Developer account still shows “Buy your membership” / “Complete your purchase”, and my membership has not been activated after several business days. Order ID: MN7Q04OBDY Apple ID: vargasserje Invoice date: May 4, 2026 Product: Apple Developer Program — Annual Amount paid: $459.900 COP Support Case ID: 102888644582 Could Apple Developer Support please review or escalate this enrollment?

My Apple Developer account was recently terminated, and I received an email stating that the reason was section 3.2(f) of the Apple Developer Program License Agreement. However, I have not changed anything recently in our apps, business model, or developer activity, and I genuinely do not understand the reason behind this termination. I have always tried to follow Apple’s guidelines carefully and act in good faith. This termination has severely impacted my work and users, and I am urgently requesting clarification regarding what exactly triggered this action. If someone from Apple or the App Review / Developer Relations team could please contact me or review the case again, I would greatly appreciate it. Thank you.

Hi everyone, Hope all are doing well. So I'm facing the issue with my apple developer account registration. I applied before with the duns number I got from apple and it keeps on saying it's a wrong number. Now when I get the new duns I went there to enroll for the developer account it doesn't let me fill the field "Legal Entity Name" and "D-U-N-S® Number" and the other it let me fill and when I click on continue I get this error "We are unable to process your request. An unknown error occurred." I sent apple an email but still didn't get a response it's been a week so if someone also faced the same issue I will really appreciate a help. Thanks for your time reading this.

I paid the subscription fee through the application and the payment was confirmed more than ten days ago and now my account is suspended and all of them are in the process of being confirmed. The personal data entered is correct, please I need help or someone responsible for activating the account to help me activate my account

I submitted the application with my DUNS number on May 8, 2026, and today is already May 11, 2026. After submitting the form, it said the process would take about 1 day, but quite a bit of time has already passed and I still have not received organization status. I also have not received any emails from Apple. Could there possibly be some issue that I am not aware of?

Posting here in hope of getting this in front of someone at Apple who can actually look at our account, since three weeks of phone support has produced no follow-up. Setup: Organizational Apple Developer Program membership, active through 2024 Did not renew in 2024 (no apps shipping that year) Same country/region as every prior successful renewal; nothing has changed on our side Have a completed app ready to ship right now Error: During renewal, the payment page returns: "This item is currently not available in your country/region." Reproduced consistently across browsers, networks, and payment methods. What I've tried: Renewing via the existing org account → same error every attempt. Enrolling a new org Developer account → enrollment is auto-cancelled with the message that our organization already has a membership and we must use the existing one. Phoned Apple Developer Program Support 10+ times over the past three weeks. Every call ends with the agent stating the issue requires senior advisor escalation and that I will be contacted by email. No email has ever arrived. What I need: A path to a senior Developer Program Support advisor who can actually look at our case. Happy to share Team ID and Apple ID through any official channel. If anyone from Apple sees this - our case has been open via phone support for three weeks with zero follow-up. Any pointer would be hugely appreciated.

Hi everyone, I’m trying to enroll in the Apple Developer Program as an Individual developer in Canada. However, when I try to complete the enrollment, I receive this message: “For one or more reasons, your enrollment in the Apple Developer Program could not be completed.” I have already checked my Apple Account information, including my legal name, country/region, phone number, billing address, payment method, and two-factor authentication. I also tried contacting Apple Developer Support, but I have not received a clear solution yet. Has anyone experienced this issue before? Any advice would be greatly appreciated. Thank you.

I’m currently blocked on converting my Apple Developer account from Individual to Organization. Case ID: 102876994832 Timeline: February: initiated individual → organization transfer Application stalled with no follow-up link or communication Contacted Apple Support to restart process Case escalated to “Senior Advisor Team” Last 2+ weeks: no contact, no updates, no callback Current Status: Marked as “under review by Senior Advisor Team” Apple Support is unable to transfer calls or provide updates Impact: This is blocking organizational setup and release workflows We have multiple apps waiting to go to TestFlight for QA We wanted to use iOS before Android but have been forced to test UX w/ Android users Request: Confirmation of current enrollment status Estimated timeline or SLA for resolution Direct escalation or re-assignment if the case is stalled Has anyone from Apple Developer Program team been able to help move cases like this forward?

I cant sign up for an Apple Developer Accnt. Error Screenshot attached

I'm unable to complete Apple Developer Program enrollment and would appreciate guidance on the actual cause. Environment: Region: Kazakhstan Enrollment type: Individual Browser/device tried: Safari on macOS , Apple Developer app on macOS, iphone, Chrome on macOS Apple ID: 2FA enabled, in good standing, name matches government ID What happens: At the terms agreements step, I receive the following error verbatim: Cannot enroll to the Apple Developer program What do I do? I've contacted Developer Program Support via the contact form several times, but no answer. Posting here in case anyone else has hit the same error or knows the actual root cause. Thanks.

I created an apple developer account as an individual developer, paid the $99 fee and was testing my app with it. I was able to distribute several builds with it into internal testflight and was ready to submit for review and listing. When it came time to submit the app I wanted to submit as an LLC (instead of invidual developer) so I called into support who said that is totally fine but they need to migrate it and asked me to submit paperwork for that and start the process. I did all that (which costed even more money and time) and they confirmed that the migration is underway. A few weeks later there were no updates so I called in again and was told that the migration was declined. Furthermore, due to this partial migration, I am also unable to distribute an app even tp internal testflight anymore (which I could do before). So I called in again and I asked if I can submit as an individual dev and was told that I can and they can set it back to an individual dev account. The support person said that she qill submit a request for that. So I waited a few more weeks for an update of which there was none. I call in again and now they tell me that they can't reset it back to an individual developer account and that I have to create a new account if I want to work on an app and that requires paying the fees again and further that they can't even refund me the fees I already paid. Is this a common occurrance? what is my recourse here?

Few days ago I paid $99 and uploaded my ID and didn’t get more info how long its going to take.

May 4, i subscribed to apple developer program then they ask me for 99$ , i paid and got confirmation on main but then go no replay and no support replay to main and nothing at all happens what should i do now ?