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“Account Locked”

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Reply to Unable to Locate Pending Terms & Conditions in App Store Connect
Same, not sure if it's something on AppFigures side or on the Apple side. But something I noticed was that if I go to /agreements, there's a redirect back to /business. But for a split second, I saw that something was wrong with my bank account setup for paid apps. Though on the /business site, everything looks fine. Tried to get more time with simulating throttling via Chrome, but didn't gather any more information.
3w
Reply to Apple Pay Sandbox: onpaymentauthorized not fired after successful authentication (started March 6)
Hi @shirakura, Thanks for reporting the unexpected behavior you've observed in the Sandbox environment. For Apple Pay merchants using the Sandbox payment gateway, the user and device must now be a sandbox tester account. Previously, both production and sandbox tester accounts were supported. Could you please confirm you've configured the device to test against the Apple Pay & Wallet Sandbox? To confirm this, your device should be logged in with a sandbox tester account: Sandbox Testing https://developer.apple.com/apple-pay/sandbox-testing/ If your device is using a sandbox test account for Apple Pay and Wallet, the Apple Pay Server engineering team would need to investigate this issue directly via Feedback Assistant. To submit a bug report, please follow the steps outlined in the post below: Gathering Required Information for Troubleshooting Apple Pay on the Web Merchant Issues https://developer.apple.com/forums/thread/762994 Once submitted, please reply here with your
3w
Reply to Questions on Promo/Offer Code Validation and Functionality for In-App Purchases
Hello, You can find most of the answers and details to your points by going through the Supporting offer codes in your app article, but let me give you a summary to your specific questions: You can test offer codes in the sandbox environment for all In-App Purchase product types: consumable, non-consumable, non-renewing subscription, and auto-renewable subscription. To redeem an offer code in the sandbox environment, follow these steps: On your device, sign in using a Sandbox Apple Account. On the Sandbox Account Settings page, tap Initiate Transaction. Select Offer Codes and redeem a sandbox offer code you created in App Store Connect. You can use the information contained in the transaction to identify products purchased with offer codes, you need to check the offer property of Transaction on StoreKit, or the offerIdentifier if you're using the App Store Server API or notifications. If you're not using it yet, we highly recommend using the App Store Server libraries to adopt the App Store
Topic: App & System Services SubTopic: StoreKit Tags:
3w
Reply to Is my account active?
Thanks for your post and congratulations on having that game almost completed. About your Apple Developer Account, have you login into the account and do you see the submit button for apps? The Developer Account team does not monitor the forums very often, if you have questions about your account, I would recommend you to contact the developer account support at https://developer.apple.com/contact to make sure they are aware of the issue. Albert Pascual
  Worldwide Developer Relations.
3w
Reply to Auto-renewable subscriptions stuck in "Waiting for Review" causing StoreKit products unavailable during App Review
Hi, We've managed to get subscription data in the end. :) Data for few sections were missing. Business information i.e. Tax forms, Bank accounts, Business agreements. Info under In-App Purchases was missing After filling up those forms we started to receive subscription data to our app after rebuild. Hope it helps
3w
New developer program membership application stuck in review for more than a month now
I have a new startup in Delaware of US. I created a new apple account with my company email and i applied for the developer membership as a company. My Enrollment Id is 5XVYK3UJL8 . I applied in early february and after it was stuck for 5 days, i contacted customer care. I was told that I did not have a company website and the link had a placeholder page so they withdrew my application. Then I created a company website and submitted another application. This was around 8th of February and we are still stuck in review. I have contacted apple customer care about 8 times and everytime they ask me to upload information about myself such as my employee badge ID, or employment letter, etc - since im the sole director of my new startup, I do not have any of these but I gave them my company incorporation documents which has my name, and my passport (Im not a US citizen). Now when Im contacting customer care, im not even getting a response. My whole team is frustrated and in the dark. And I do not know what t
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team members
I currently have my own individual App Store Connect and Apple Developer distributor account registered with the email address m*******@*mail.com. For one of my clients, we also created a separate individual App Store Connect and Apple Developer account. I added my account as an Admin to the client’s account. On the App Store Connect side, I can perform all operations without any issues, such as managing the app, handling TestFlight, and submitting new versions. However, when I access the Apple Developer portal, I cannot see or manage the accounts I am responsible for. For example, I cannot view information such as the Team ID, certificates, provisioning profiles, or other developer settings. To work around this issue, I created a new Apple Developer membership using a different email address. However, when I logged in with that account, I was still unable to view the Team ID or other developer-related settings. My question is: Has the system always worked
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41
3w
App stuck "In review" for multiple days
Hi everyone, My app has been stuck on In Review for about 3 days now. Before that, it also spent around 3 days in Waiting for Review, so the total time has been close to 6 days. From what I’ve seen in the past, it usually takes 2–3 days to move from Waiting for Review to In Review, and then only a few hours to get a decision once the review actually starts. However, this time it seems different. Based on my server/Firebase logs, it doesn’t look like the reviewer has opened the app yet or created a test account, so it seems like the review may not have actually started. This is my first app submission, so I’m not sure if that might affect the timeline. Has anyone experienced something similar recently? Is this normal, or is there something I should do (for example, contacting App Review or requesting an expedited review)? Any advice would be appreciated.
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App being In Review for multiple days
My app has been stuck on In Review for about 3 days now. Before that, it also spent around 3 days in Waiting for Review, so the total time has been close to 6 days. From what I’ve seen in the past, it usually takes 2–3 days to move from Waiting for Review to In Review, and then only a few hours to get a decision once the review actually starts. However, this time it seems different. Based on my server/Firebase logs, it doesn’t look like the reviewer has opened the app yet or created a test account, so it seems like the review may not have actually started. This is my first app submission, so I’m not sure if that might affect the timeline. Has anyone experienced something similar recently? Is this normal, or is there something I should do (for example contacting App Review or requesting an expedited review)? Any advice would be appreciated.
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Reply to All notarization submissions stuck "In Progress" for 20+ hours - new Developer ID account
You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays. For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] Is this the in-depth analysis path … ? [/quote] It certainly looks that way. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] for new accounts [/quote] It can be triggered by a variety of criteria. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] Any ETA … ? [/quote] Usually this clears in a few days. If you remain stuck after a week, lemme know by replying here. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] workaround? [/quote] No.
3w
Reply to Submitting an app and waiting time, what is the timeline for app reviewers? And other questions
@Etresoft I am 100% I resolved the issues mentioned during the last review (Adding Apple Sign in method + letting access to the app content before requiring users to login/register), so I am 99% sure the app will pass. The only problem is that : when responding to the review process, I did not have a new build, so I could not do respond (by adding screenshots) + submit again when I added my new build, it went straight as a submitted item (without me able to add explanations of what was changed, although it is implied that the issues mentioned were addressed), I just sent a new build and was locked out of the item draft screenshot I showed earlier (The only option on that draft submission page was cancel the submission of course, but I did not want to cancel submission of my new build). And now look at this image, the app show at the same time as : Waiting for Review and: In Review Does that happen usually? It's been 8H30 since it's in review The first time it was in review, it was reviewed within 32
3w
Reply to Appeal Submitted Over 30 Days Ago – No Response Yet (Pending Termination Notice)
@way999 Thank you very much for your replies and suggestions. I would like to clarify that my developer account only has one single app, and I have never created or submitted a second app. Looking back, the only thing I can think of is that I submitted updates quite frequently. These updates were only metadata changes (mainly adjusting keywords and subtitle) in order to improve my **Apple Search Ads campaigns. I usually submitted an update about once per week. Because of this, I’m wondering if these repeated metadata updates might have made my app appear as if it was attempting to circumvent the review process, even though that was never my intention. For reference: App ID: 6751564320 I sincerely hope that someone from the Apple team might see this post and help review my situation or provide guidance on what I should do next. Thank you very much to everyone who took the time to read this.
3w
Reply to Unable to Locate Pending Terms & Conditions in App Store Connect
Same, not sure if it's something on AppFigures side or on the Apple side. But something I noticed was that if I go to /agreements, there's a redirect back to /business. But for a split second, I saw that something was wrong with my bank account setup for paid apps. Though on the /business site, everything looks fine. Tried to get more time with simulating throttling via Chrome, but didn't gather any more information.
Replies
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Views
Activity
3w
Reply to Apple Pay Sandbox: onpaymentauthorized not fired after successful authentication (started March 6)
Hi @shirakura, Thanks for reporting the unexpected behavior you've observed in the Sandbox environment. For Apple Pay merchants using the Sandbox payment gateway, the user and device must now be a sandbox tester account. Previously, both production and sandbox tester accounts were supported. Could you please confirm you've configured the device to test against the Apple Pay & Wallet Sandbox? To confirm this, your device should be logged in with a sandbox tester account: Sandbox Testing https://developer.apple.com/apple-pay/sandbox-testing/ If your device is using a sandbox test account for Apple Pay and Wallet, the Apple Pay Server engineering team would need to investigate this issue directly via Feedback Assistant. To submit a bug report, please follow the steps outlined in the post below: Gathering Required Information for Troubleshooting Apple Pay on the Web Merchant Issues https://developer.apple.com/forums/thread/762994 Once submitted, please reply here with your
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3w
Reply to App distributed but IAP - is waiting for review.
@Dimbonder was your problem resolved? I am in the same situation - app approved, non-consumable IAP 'in review'. My app will lock up and show a paywall in 14 days, so it doesn't make much sense to announce my app without IAP approval.
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3w
Reply to Questions on Promo/Offer Code Validation and Functionality for In-App Purchases
Hello, You can find most of the answers and details to your points by going through the Supporting offer codes in your app article, but let me give you a summary to your specific questions: You can test offer codes in the sandbox environment for all In-App Purchase product types: consumable, non-consumable, non-renewing subscription, and auto-renewable subscription. To redeem an offer code in the sandbox environment, follow these steps: On your device, sign in using a Sandbox Apple Account. On the Sandbox Account Settings page, tap Initiate Transaction. Select Offer Codes and redeem a sandbox offer code you created in App Store Connect. You can use the information contained in the transaction to identify products purchased with offer codes, you need to check the offer property of Transaction on StoreKit, or the offerIdentifier if you're using the App Store Server API or notifications. If you're not using it yet, we highly recommend using the App Store Server libraries to adopt the App Store
Topic: App & System Services SubTopic: StoreKit Tags:
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3w
Reply to Is my account active?
Thanks for your post and congratulations on having that game almost completed. About your Apple Developer Account, have you login into the account and do you see the submit button for apps? The Developer Account team does not monitor the forums very often, if you have questions about your account, I would recommend you to contact the developer account support at https://developer.apple.com/contact to make sure they are aware of the issue. Albert Pascual
  Worldwide Developer Relations.
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3w
Is my account active?
Hello. I have just joined the Apple Developer Program. I have a mobile game that is almost complete that I'd like to add to The App Store. So, how do I know if my Apple Developer Program Account is actually active? I thought they I had to upload ID, but they never asked me for that. It seems like I'm active and approved, but I'm not sure. Thanks.
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1
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3w
Reply to Auto-renewable subscriptions stuck in "Waiting for Review" causing StoreKit products unavailable during App Review
Hi, We've managed to get subscription data in the end. :) Data for few sections were missing. Business information i.e. Tax forms, Bank accounts, Business agreements. Info under In-App Purchases was missing After filling up those forms we started to receive subscription data to our app after rebuild. Hope it helps
Replies
Boosts
Views
Activity
3w
New developer program membership application stuck in review for more than a month now
I have a new startup in Delaware of US. I created a new apple account with my company email and i applied for the developer membership as a company. My Enrollment Id is 5XVYK3UJL8 . I applied in early february and after it was stuck for 5 days, i contacted customer care. I was told that I did not have a company website and the link had a placeholder page so they withdrew my application. Then I created a company website and submitted another application. This was around 8th of February and we are still stuck in review. I have contacted apple customer care about 8 times and everytime they ask me to upload information about myself such as my employee badge ID, or employment letter, etc - since im the sole director of my new startup, I do not have any of these but I gave them my company incorporation documents which has my name, and my passport (Im not a US citizen). Now when Im contacting customer care, im not even getting a response. My whole team is frustrated and in the dark. And I do not know what t
Replies
1
Boosts
0
Views
82
Activity
3w
team members
I currently have my own individual App Store Connect and Apple Developer distributor account registered with the email address m*******@*mail.com. For one of my clients, we also created a separate individual App Store Connect and Apple Developer account. I added my account as an Admin to the client’s account. On the App Store Connect side, I can perform all operations without any issues, such as managing the app, handling TestFlight, and submitting new versions. However, when I access the Apple Developer portal, I cannot see or manage the accounts I am responsible for. For example, I cannot view information such as the Team ID, certificates, provisioning profiles, or other developer settings. To work around this issue, I created a new Apple Developer membership using a different email address. However, when I logged in with that account, I was still unable to view the Team ID or other developer-related settings. My question is: Has the system always worked
Replies
0
Boosts
0
Views
41
Activity
3w
App stuck "In review" for multiple days
Hi everyone, My app has been stuck on In Review for about 3 days now. Before that, it also spent around 3 days in Waiting for Review, so the total time has been close to 6 days. From what I’ve seen in the past, it usually takes 2–3 days to move from Waiting for Review to In Review, and then only a few hours to get a decision once the review actually starts. However, this time it seems different. Based on my server/Firebase logs, it doesn’t look like the reviewer has opened the app yet or created a test account, so it seems like the review may not have actually started. This is my first app submission, so I’m not sure if that might affect the timeline. Has anyone experienced something similar recently? Is this normal, or is there something I should do (for example, contacting App Review or requesting an expedited review)? Any advice would be appreciated.
Replies
2
Boosts
0
Views
349
Activity
3w
App being In Review for multiple days
My app has been stuck on In Review for about 3 days now. Before that, it also spent around 3 days in Waiting for Review, so the total time has been close to 6 days. From what I’ve seen in the past, it usually takes 2–3 days to move from Waiting for Review to In Review, and then only a few hours to get a decision once the review actually starts. However, this time it seems different. Based on my server/Firebase logs, it doesn’t look like the reviewer has opened the app yet or created a test account, so it seems like the review may not have actually started. This is my first app submission, so I’m not sure if that might affect the timeline. Has anyone experienced something similar recently? Is this normal, or is there something I should do (for example contacting App Review or requesting an expedited review)? Any advice would be appreciated.
Replies
1
Boosts
0
Views
83
Activity
3w
Reply to All notarization submissions stuck "In Progress" for 20+ hours - new Developer ID account
You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays. For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] Is this the in-depth analysis path … ? [/quote] It certainly looks that way. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] for new accounts [/quote] It can be triggered by a variety of criteria. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] Any ETA … ? [/quote] Usually this clears in a few days. If you remain stuck after a week, lemme know by replying here. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] workaround? [/quote] No.
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3w
Reply to Submitting an app and waiting time, what is the timeline for app reviewers? And other questions
@Etresoft I am 100% I resolved the issues mentioned during the last review (Adding Apple Sign in method + letting access to the app content before requiring users to login/register), so I am 99% sure the app will pass. The only problem is that : when responding to the review process, I did not have a new build, so I could not do respond (by adding screenshots) + submit again when I added my new build, it went straight as a submitted item (without me able to add explanations of what was changed, although it is implied that the issues mentioned were addressed), I just sent a new build and was locked out of the item draft screenshot I showed earlier (The only option on that draft submission page was cancel the submission of course, but I did not want to cancel submission of my new build). And now look at this image, the app show at the same time as : Waiting for Review and: In Review Does that happen usually? It's been 8H30 since it's in review The first time it was in review, it was reviewed within 32
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stop renewal of apple developer account
hello everyone, help me to cancel renewal of my own developer account since my app never gets to be reviewed and i have no money left. how to stop it? i've been trying everything couldnt find the cancel subscription button.
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27
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3w
Reply to Appeal Submitted Over 30 Days Ago – No Response Yet (Pending Termination Notice)
@way999 Thank you very much for your replies and suggestions. I would like to clarify that my developer account only has one single app, and I have never created or submitted a second app. Looking back, the only thing I can think of is that I submitted updates quite frequently. These updates were only metadata changes (mainly adjusting keywords and subtitle) in order to improve my **Apple Search Ads campaigns. I usually submitted an update about once per week. Because of this, I’m wondering if these repeated metadata updates might have made my app appear as if it was attempting to circumvent the review process, even though that was never my intention. For reference: App ID: 6751564320 I sincerely hope that someone from the Apple team might see this post and help review my situation or provide guidance on what I should do next. Thank you very much to everyone who took the time to read this.
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Views
Activity
3w