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“Account Locked”

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Brazil Digital ECA Eligibility after the 26.4 Release
Hi, Regarding the Brazil Digital ECA (DECA) requirements, which became effective on March 17, 2026. Following the guidance for regulated regions, we have been testing the eligibility check with the iOS 26.4 release. We previously confirmed that isEligibleForAgeFeatures was returning true for users in the Brazil region, which allowed us to verify our age-gating implementation. A few questions follow on this eligibility check: We have observed in manual testing that specific devices which returned true as recently as March 23rd are now returning false today, despite no changes to the OS build or account settings. Does this indicate a change in the server-side eligibility heuristics? Why would isEligibleForAgeFeatures stop returning true for a region where the law is now in force? Has the guidance on how to evaluate these properties for Brazil changed with the transition to the stable 26.4 release? Thank you!
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Reply to Xcode 26.4 rc
Thank you for sharing your post. I understand that it can be frustrating, especially when the job is impacting your daily routine. I am eager to assist you in any way I can. I have a potential idea, but I would like to request a bug filing for further investigation. Typically, authentication tokens expire after a few hours. In a stable build, Xcode silently uses a “refresh token” to obtain a new session in the background. Consequently, the system may be terminating your session when the initial token expires. This is an issue that requires immediate attention. However, I am only speculating about the cause. Given that this issue is occurring across two separate computers and began specifically in beta 3, it is highly probable that the problem lies within the beta itself rather than a misconfiguration on your end. Instead of simply signing out and signing back in, I recommend completely deleting the integration from Xcode. Navigate to Xcode > Settings > Accounts (or the specific Claude Agent set
6d
Reply to System-wide deadlock in removexattr from revisiond / APFS
Let me start by saying two slightly contradictory things: It's very likely that there is an APFS bug here, so if you haven't already, please file a bug on this and post the bug number back here. It's ALSO very likely that your ES client (possibly both ES clients) are required to actually experience this bug, and you should address it as well. Next, I think I want to be clear that some of what I'm saying is a bit of an educated guess. A big part of the problem here is that the data we're looking at is being collected LONG (2+ days) after the problem itself actually occurred, which means we don't REALLY know EXACTLY what happened. That doesn't invalidate what I'm describing above, but I do think it's important to have some awareness of the limitation of the data at hand and that, most importantly, new data could totally change our understanding of the overall state of things. Getting into the details: But here, I don't see such things. When EndpointSecurityEventManager is on the spindump, it's only because they
Topic: App & System Services SubTopic: Core OS Tags:
6d
Reply to Made for Kids flag stuck — cannot update my app
Thank you for your post. The App Store team does not monitor the forums, and I believe you set your app as “Made for Kids” for the first time when you deployed the app. Since your app is already live, the “Made for Kids” flag and the “Kids” category are often locked to prevent developers from changing an app’s target audience without parental consent. This will be a significant privacy issue as you can see. To resolve a locked metadata field like that, you need to contact App Store Connect Support, not App Review. Visit the Apple Developer Contact Us page. The representative can file an internal ticket directly to the App Store Connect engineering team to manually unstick the metadata field on your account if appropriate. Now, depending on your app and the people affected by that change, the engineering team will decide whether to make that change. I’m not in that team now I know their process. Once App Store Connect Support unlocks the field and you successfully uncheck “Made for K
6d
Using Xcode Coding Agents with Custom Model Endpoints (Azure Foundry, etc.)
Trying to use the new built-in coding agents in Xcode (Claude / Codex), but running into a limitation with enterprise model setups. Our org accesses models through Microsoft Foundry (Azure-hosted endpoints), and we can connect to those models in Xcode using a custom endpoint / URL. That part works. However, that setup doesn’t seem to work with the built-in coding agents themselves. Those still appear to require direct account login or native API keys, with no way (that I can find) to point them at a custom endpoint or provider-backed deployment. Anyone figured out a way to get the agent experience working with enterprise setups like Foundry (or proxy layers)? Or is that not supported yet?
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Duplicate Payment and Enrollment Not Activated
Hello, I am currently trying to enroll in the Apple Developer Program, and I seem to have encountered an issue. I completed the enrollment process and made the payment of $99. I received a payment confirmation, but my enrollment has not been activated after 46 hours. When I checked the status, it still indicated that payment was required, so I mistakenly made a second payment. I have now received confirmation for both payments. Here are my order details: First order ID: D009543166 Second order ID: D009549194 Could you please: Confirm the status of my enrollment Help activate my Apple Developer account Advise on the duplicate payment and process a refund if applicable Thank you for your assistance. Best regards, Kobe Shust
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Reply to Unable to Download Apps via TestFlight - "The requested app is not available or doesn't exist" Error
Hi, We are also affected by this TestFlight issue. The build is visible for internal testing, but when testers tap Install, TestFlight says: “The requested app is not available or doesn't exist.” We already checked the usual things and even tried creating a brand new app record, but the exact same problem still happens. It looks like many developers have run into this before. If anyone has a confirmed solution, please help share it. Was it: an Apple/TestFlight backend issue? an account/app distribution state issue? something Apple Support had to manually fix? Any real experience would be greatly appreciated.
6d
Reply to System-wide deadlock in removexattr from revisiond / APFS
Lots of interesting things to check in your answer, thanks ! That's said, I have a last question (on my side) regarding Endpoint Security. In the past, when I had to investigate deadlocks where ES was involved, we 100% of the time saw symbols like EndpointSecurityEventManager::es_something and/or EndpointSecurityEventManager::sendSomething, and something which show that they are waiting for an answer (for auth events, but I guess it can happen with notify events when the queue is full, and ES is not willing to drop the new events - I think someone from ES team explained to us some years ago that ES can try to slow down entering events to make a chance of the client to empty a bit the queue…), before being killed by ES kext itself. But here, I don't see such things. When EndpointSecurityEventManager is on the appear in the spindump, it's only because they are blocked, like anyone else, on one of these 2 lock. There is known typical scenario where ES can result in such double lock interlocking
Topic: App & System Services SubTopic: Core OS Tags:
6d
When will my developer account be activated?
I have already paid the 99 USD for the enrollment, that was 8 days ago, I don't understand what is happening on the page it says that everything is managed in 48 hours... is there a problem? Additionally, I have generated a claim in Apple Support with caseID 102850171298 4 days ago, and it was not responded to in any way. I'm a little angry, it's not a cheap service and I have to work.
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StoreKit returns empty product list in Sandbox (TestFlight, valid IAP setup)
Hello, I’m facing an issue with StoreKit where no products are returned in Sandbox. Context: App: SylvoY (Bundle ID: fr.sylvoy.app) Product ID: sylvoy_sylvoy_premium_v2_monthly Type: auto-renewable subscription Build: TestFlight 1.0.16 (Build 20) Device: physical iPhone Environment: Sandbox account Setup: Paid Applications Agreement: Active Banking & Tax: Active Product status: Ready to Submit Product is linked to the current TestFlight build Issue: When fetching products using StoreKit, the returned array is empty: productsCount = 0 products = [] Expected: Product metadata (price, description) should be returned. Actual: No products are returned at all. Additional info: Product identifier is correct Tested on real device (not simulator) Installed via TestFlight Sandbox account properly configured This issue is currently blocking validation of the subscription flow before release. DTS Case-ID: 18968852 (redirected here) Any help would be appreciated.
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Official One-Click Local LLM Deployment for 2019 Mac Pro (7,1) Dual W6900X
I am a professional user of the 2019 Mac Pro (7,1) with dual AMD Radeon Pro W6900X MPX modules (32GB VRAM each). This hardware is designed for high-performance compute, but it is currently crippled for modern local LLM/AI workloads under Linux due to Apple's EFI/PCIe routing restrictions. Core Issue: rocminfo reports No HIP GPUs available when attempting to use ROCm/amdgpu on Linux Apple's custom EFI firmware blocks full initialization of professional GPU compute assets The dual W6900X GPUs have 64GB combined VRAM and high-bandwidth Infinity Fabric Link, but cannot be fully utilized for local AI inference/training My Specific Request: Apple should provide an official, one-click deployable application that enables full utilization of dual W6900X GPUs for local large language model (LLM) inference and training under Linux. This application must: Fully initialize both W6900X GPUs via HIP/ROCm, establishing valid compute contexts Bypass artificial EFI/PCIe routing restrictions that block access to professional GP
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116
6d
Request: Official One-Click Local LLM Deployment for 2019 Mac Pro (7,1) Dual W6900X
I am a professional user of the 2019 Mac Pro (7,1) with dual AMD Radeon Pro W6900X MPX modules (32GB VRAM each). This hardware is designed for high-performance compute, but it is currently crippled for modern local LLM/AI workloads under Linux due to Apple's EFI/PCIe routing restrictions. Core Issue: rocminfo reports No HIP GPUs available when attempting to use ROCm/amdgpu on Linux Apple's custom EFI firmware blocks full initialization of professional GPU compute assets The dual W6900X GPUs have 64GB combined VRAM and high-bandwidth Infinity Fabric Link, but cannot be fully utilized for local AI inference/training My Specific Request: Apple should provide an official, one-click deployable application that enables full utilization of dual W6900X GPUs for local large language model (LLM) inference and training under Linux. This application must: Fully initialize both W6900X GPUs via HIP/ROCm, establishing valid compute contexts Bypass artificial EFI/PCIe routing restrictions that block access to professional GP
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79
6d
Reply to Working Anti Virus - Apple Developer Account terminated
Hi, I read your post and it sounds like an incredibly tough situation. I’ve been through a Pending Termination Notice myself, so I truly understand how stressful this can be. I’d like to share my experience just in case it might be of some help. At this stage, it might be more effective to focus less on defending the anti-virus app’s innovation and more on protecting your developer account and your livelihood. In my own case, focusing on a few specific points in my appeal seemed to make a difference: Clarify your intent: Since the app was flagged as malicious, you might want to clearly explain that you had absolutely no intention of misleading users. While your personal situation (such as losing your source of income) is completely understandable, Apple’s review process is guideline-driven, so I think it might be more effective to keep the tone as professional as possible. Write a concrete preventative measure: I mentioned this in another thread recently, but I believe including a clear preventative
6d
API Rate Limits
We regularly submit builds, manage provisioning profiles, and query build statuses for a large number of applications across multiple store accounts. We rely on automated tooling (Fastlane / App Store Connect API) to manage this pipeline efficiently. Recently, we have been experiencing HTTP 5xx errors when making requests to Apple's APIs (App Store Connect, Spaceship). We believe these failures are caused by rate limiting applied to our outbound IP addresses, as the errors correlate with periods of higher submission activity. We have already taken steps on our side to mitigate the issue - including distributing requests across multiple external IP addresses - but we continue to encounter these errors during peak release periods, which delays application delivery to our clients and their end users.
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6d
Apple Pay In-App Provisioning – HTTP 500 (HTML) on broker endpoint in production (TestFlight)
We are implementing Apple Pay In-App Provisioning (EV_ECC_v2) for our EU app. The same codebase and encryption logic works successfully for our main app (different bundle ID and Adam ID), but the EU app consistently fails with HTTP 500. Environment: Entitlement: Granted (Case-ID: 18772317) Encryption scheme: EV_ECC_v2 Issue: During In-App Provisioning, the iOS app successfully obtains certificates, generates cryptographic material (encryptedCardData, activationData, ephemeralPublicKey), and POSTs to Apple's broker endpoint. The request fails at: Endpoint: POST /broker/v4/devices/{SEID}/cards Response: HTTP 500 with an HTML error page (not a JSON business error) 500 Internal Server Error 500 Internal Server Error Apple Key observations: Our main app (different bundle ID/Adam ID) uses identical encryption code, private keys, and key alias — and works correctly in production. Manual card provisioning through Apple Wallet on the same device succeeds. The entitlement com.apple.developer.payment-pass-provisioni
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6d
Brazil Digital ECA Eligibility after the 26.4 Release
Hi, Regarding the Brazil Digital ECA (DECA) requirements, which became effective on March 17, 2026. Following the guidance for regulated regions, we have been testing the eligibility check with the iOS 26.4 release. We previously confirmed that isEligibleForAgeFeatures was returning true for users in the Brazil region, which allowed us to verify our age-gating implementation. A few questions follow on this eligibility check: We have observed in manual testing that specific devices which returned true as recently as March 23rd are now returning false today, despite no changes to the OS build or account settings. Does this indicate a change in the server-side eligibility heuristics? Why would isEligibleForAgeFeatures stop returning true for a region where the law is now in force? Has the guidance on how to evaluate these properties for Brazil changed with the transition to the stable 26.4 release? Thank you!
Replies
0
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0
Views
113
Activity
6d
Reply to Xcode 26.4 rc
Thank you for sharing your post. I understand that it can be frustrating, especially when the job is impacting your daily routine. I am eager to assist you in any way I can. I have a potential idea, but I would like to request a bug filing for further investigation. Typically, authentication tokens expire after a few hours. In a stable build, Xcode silently uses a “refresh token” to obtain a new session in the background. Consequently, the system may be terminating your session when the initial token expires. This is an issue that requires immediate attention. However, I am only speculating about the cause. Given that this issue is occurring across two separate computers and began specifically in beta 3, it is highly probable that the problem lies within the beta itself rather than a misconfiguration on your end. Instead of simply signing out and signing back in, I recommend completely deleting the integration from Xcode. Navigate to Xcode > Settings > Accounts (or the specific Claude Agent set
Replies
Boosts
Views
Activity
6d
Reply to System-wide deadlock in removexattr from revisiond / APFS
Let me start by saying two slightly contradictory things: It's very likely that there is an APFS bug here, so if you haven't already, please file a bug on this and post the bug number back here. It's ALSO very likely that your ES client (possibly both ES clients) are required to actually experience this bug, and you should address it as well. Next, I think I want to be clear that some of what I'm saying is a bit of an educated guess. A big part of the problem here is that the data we're looking at is being collected LONG (2+ days) after the problem itself actually occurred, which means we don't REALLY know EXACTLY what happened. That doesn't invalidate what I'm describing above, but I do think it's important to have some awareness of the limitation of the data at hand and that, most importantly, new data could totally change our understanding of the overall state of things. Getting into the details: But here, I don't see such things. When EndpointSecurityEventManager is on the spindump, it's only because they
Topic: App & System Services SubTopic: Core OS Tags:
Replies
Boosts
Views
Activity
6d
Reply to Made for Kids flag stuck — cannot update my app
Thank you for your post. The App Store team does not monitor the forums, and I believe you set your app as “Made for Kids” for the first time when you deployed the app. Since your app is already live, the “Made for Kids” flag and the “Kids” category are often locked to prevent developers from changing an app’s target audience without parental consent. This will be a significant privacy issue as you can see. To resolve a locked metadata field like that, you need to contact App Store Connect Support, not App Review. Visit the Apple Developer Contact Us page. The representative can file an internal ticket directly to the App Store Connect engineering team to manually unstick the metadata field on your account if appropriate. Now, depending on your app and the people affected by that change, the engineering team will decide whether to make that change. I’m not in that team now I know their process. Once App Store Connect Support unlocks the field and you successfully uncheck “Made for K
Replies
Boosts
Views
Activity
6d
Using Xcode Coding Agents with Custom Model Endpoints (Azure Foundry, etc.)
Trying to use the new built-in coding agents in Xcode (Claude / Codex), but running into a limitation with enterprise model setups. Our org accesses models through Microsoft Foundry (Azure-hosted endpoints), and we can connect to those models in Xcode using a custom endpoint / URL. That part works. However, that setup doesn’t seem to work with the built-in coding agents themselves. Those still appear to require direct account login or native API keys, with no way (that I can find) to point them at a custom endpoint or provider-backed deployment. Anyone figured out a way to get the agent experience working with enterprise setups like Foundry (or proxy layers)? Or is that not supported yet?
Replies
0
Boosts
0
Views
28
Activity
6d
Duplicate Payment and Enrollment Not Activated
Hello, I am currently trying to enroll in the Apple Developer Program, and I seem to have encountered an issue. I completed the enrollment process and made the payment of $99. I received a payment confirmation, but my enrollment has not been activated after 46 hours. When I checked the status, it still indicated that payment was required, so I mistakenly made a second payment. I have now received confirmation for both payments. Here are my order details: First order ID: D009543166 Second order ID: D009549194 Could you please: Confirm the status of my enrollment Help activate my Apple Developer account Advise on the duplicate payment and process a refund if applicable Thank you for your assistance. Best regards, Kobe Shust
Replies
0
Boosts
0
Views
57
Activity
6d
Reply to Unable to Download Apps via TestFlight - "The requested app is not available or doesn't exist" Error
Hi, We are also affected by this TestFlight issue. The build is visible for internal testing, but when testers tap Install, TestFlight says: “The requested app is not available or doesn't exist.” We already checked the usual things and even tried creating a brand new app record, but the exact same problem still happens. It looks like many developers have run into this before. If anyone has a confirmed solution, please help share it. Was it: an Apple/TestFlight backend issue? an account/app distribution state issue? something Apple Support had to manually fix? Any real experience would be greatly appreciated.
Replies
Boosts
Views
Activity
6d
Reply to System-wide deadlock in removexattr from revisiond / APFS
Lots of interesting things to check in your answer, thanks ! That's said, I have a last question (on my side) regarding Endpoint Security. In the past, when I had to investigate deadlocks where ES was involved, we 100% of the time saw symbols like EndpointSecurityEventManager::es_something and/or EndpointSecurityEventManager::sendSomething, and something which show that they are waiting for an answer (for auth events, but I guess it can happen with notify events when the queue is full, and ES is not willing to drop the new events - I think someone from ES team explained to us some years ago that ES can try to slow down entering events to make a chance of the client to empty a bit the queue…), before being killed by ES kext itself. But here, I don't see such things. When EndpointSecurityEventManager is on the appear in the spindump, it's only because they are blocked, like anyone else, on one of these 2 lock. There is known typical scenario where ES can result in such double lock interlocking
Topic: App & System Services SubTopic: Core OS Tags:
Replies
Boosts
Views
Activity
6d
When will my developer account be activated?
I have already paid the 99 USD for the enrollment, that was 8 days ago, I don't understand what is happening on the page it says that everything is managed in 48 hours... is there a problem? Additionally, I have generated a claim in Apple Support with caseID 102850171298 4 days ago, and it was not responded to in any way. I'm a little angry, it's not a cheap service and I have to work.
Replies
0
Boosts
0
Views
29
Activity
6d
StoreKit returns empty product list in Sandbox (TestFlight, valid IAP setup)
Hello, I’m facing an issue with StoreKit where no products are returned in Sandbox. Context: App: SylvoY (Bundle ID: fr.sylvoy.app) Product ID: sylvoy_sylvoy_premium_v2_monthly Type: auto-renewable subscription Build: TestFlight 1.0.16 (Build 20) Device: physical iPhone Environment: Sandbox account Setup: Paid Applications Agreement: Active Banking & Tax: Active Product status: Ready to Submit Product is linked to the current TestFlight build Issue: When fetching products using StoreKit, the returned array is empty: productsCount = 0 products = [] Expected: Product metadata (price, description) should be returned. Actual: No products are returned at all. Additional info: Product identifier is correct Tested on real device (not simulator) Installed via TestFlight Sandbox account properly configured This issue is currently blocking validation of the subscription flow before release. DTS Case-ID: 18968852 (redirected here) Any help would be appreciated.
Replies
3
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0
Views
91
Activity
6d
Official One-Click Local LLM Deployment for 2019 Mac Pro (7,1) Dual W6900X
I am a professional user of the 2019 Mac Pro (7,1) with dual AMD Radeon Pro W6900X MPX modules (32GB VRAM each). This hardware is designed for high-performance compute, but it is currently crippled for modern local LLM/AI workloads under Linux due to Apple's EFI/PCIe routing restrictions. Core Issue: rocminfo reports No HIP GPUs available when attempting to use ROCm/amdgpu on Linux Apple's custom EFI firmware blocks full initialization of professional GPU compute assets The dual W6900X GPUs have 64GB combined VRAM and high-bandwidth Infinity Fabric Link, but cannot be fully utilized for local AI inference/training My Specific Request: Apple should provide an official, one-click deployable application that enables full utilization of dual W6900X GPUs for local large language model (LLM) inference and training under Linux. This application must: Fully initialize both W6900X GPUs via HIP/ROCm, establishing valid compute contexts Bypass artificial EFI/PCIe routing restrictions that block access to professional GP
Replies
0
Boosts
0
Views
116
Activity
6d
Request: Official One-Click Local LLM Deployment for 2019 Mac Pro (7,1) Dual W6900X
I am a professional user of the 2019 Mac Pro (7,1) with dual AMD Radeon Pro W6900X MPX modules (32GB VRAM each). This hardware is designed for high-performance compute, but it is currently crippled for modern local LLM/AI workloads under Linux due to Apple's EFI/PCIe routing restrictions. Core Issue: rocminfo reports No HIP GPUs available when attempting to use ROCm/amdgpu on Linux Apple's custom EFI firmware blocks full initialization of professional GPU compute assets The dual W6900X GPUs have 64GB combined VRAM and high-bandwidth Infinity Fabric Link, but cannot be fully utilized for local AI inference/training My Specific Request: Apple should provide an official, one-click deployable application that enables full utilization of dual W6900X GPUs for local large language model (LLM) inference and training under Linux. This application must: Fully initialize both W6900X GPUs via HIP/ROCm, establishing valid compute contexts Bypass artificial EFI/PCIe routing restrictions that block access to professional GP
Replies
0
Boosts
0
Views
79
Activity
6d
Reply to Working Anti Virus - Apple Developer Account terminated
Hi, I read your post and it sounds like an incredibly tough situation. I’ve been through a Pending Termination Notice myself, so I truly understand how stressful this can be. I’d like to share my experience just in case it might be of some help. At this stage, it might be more effective to focus less on defending the anti-virus app’s innovation and more on protecting your developer account and your livelihood. In my own case, focusing on a few specific points in my appeal seemed to make a difference: Clarify your intent: Since the app was flagged as malicious, you might want to clearly explain that you had absolutely no intention of misleading users. While your personal situation (such as losing your source of income) is completely understandable, Apple’s review process is guideline-driven, so I think it might be more effective to keep the tone as professional as possible. Write a concrete preventative measure: I mentioned this in another thread recently, but I believe including a clear preventative
Replies
Boosts
Views
Activity
6d
API Rate Limits
We regularly submit builds, manage provisioning profiles, and query build statuses for a large number of applications across multiple store accounts. We rely on automated tooling (Fastlane / App Store Connect API) to manage this pipeline efficiently. Recently, we have been experiencing HTTP 5xx errors when making requests to Apple's APIs (App Store Connect, Spaceship). We believe these failures are caused by rate limiting applied to our outbound IP addresses, as the errors correlate with periods of higher submission activity. We have already taken steps on our side to mitigate the issue - including distributing requests across multiple external IP addresses - but we continue to encounter these errors during peak release periods, which delays application delivery to our clients and their end users.
Replies
0
Boosts
0
Views
29
Activity
6d
Apple Pay In-App Provisioning – HTTP 500 (HTML) on broker endpoint in production (TestFlight)
We are implementing Apple Pay In-App Provisioning (EV_ECC_v2) for our EU app. The same codebase and encryption logic works successfully for our main app (different bundle ID and Adam ID), but the EU app consistently fails with HTTP 500. Environment: Entitlement: Granted (Case-ID: 18772317) Encryption scheme: EV_ECC_v2 Issue: During In-App Provisioning, the iOS app successfully obtains certificates, generates cryptographic material (encryptedCardData, activationData, ephemeralPublicKey), and POSTs to Apple's broker endpoint. The request fails at: Endpoint: POST /broker/v4/devices/{SEID}/cards Response: HTTP 500 with an HTML error page (not a JSON business error) 500 Internal Server Error 500 Internal Server Error Apple Key observations: Our main app (different bundle ID/Adam ID) uses identical encryption code, private keys, and key alias — and works correctly in production. Manual card provisioning through Apple Wallet on the same device succeeds. The entitlement com.apple.developer.payment-pass-provisioni
Replies
1
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0
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35
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6d