Hello, I recently had an unusual experience, and I’m wondering if this is related to Apple’s policies, so I wanted to ask. While a call is in Picture-in-Picture (PIP) mode, notification pushes from the same app do not appear. The API is being triggered, but the notification banner does not show on the device. Once PIP is closed, the notifications start appearing normally again. Is this behavior enforced by Apple’s policies? What’s interesting is that banners from other apps do appear — only the banners from the app currently in PIP are not shown.

In iOS 26.1, after my app answers a VoIP call on the lock screen, tapping the bottom-left "More" button doesn't bring up the app icon to jump to the app. The same scenario works normally on iOS 26. How can I resolve this issue?

In my case, when I try to block calls on iOS 26, the blocking doesn't occur; the scenarios seem intermittent. If I create two CallDirectory extensions, the first blocks the numbers, but the second doesn't. Interestingly, the extension marks the number as suspicious. There's also a case where, on iOS 26 on an iPhone 16 Pro, the functionality doesn't work at all. I'd like to know if there have been any changes to the use of CallKit in iOS 26, because users of my app on iOS 18 and below report successful blocking.

Rejecting a Cellular Call Also Rejects Application Video Call Steps: 1.When a user receives a cellular call and it is in the "ringing" state and application receives a video call which is reported to CallKit 2.User rejects the Cellular call from Callkit UI, Video call is also getting rejected. 3.Application is receiving performEndCallAction when user is rejecting the Cellular call As a part of CXcallobserver Application is receiving call connected then disconnected for the cellular call Irrespective of OS, the issue only reproduces on cellular calls if Live Voicemail is enabled. Issue is not reproduced when Live Voicemail is disabled for cellular calls, and it is not reproducing on FaceTime calls, regardless of the Live Voicemail setting. This results in a poor user experience because: The recipient unintentionally misses the CallKit-reported call. The initiator receives confusing and inaccurate status information, believing the recipient is busy rather than having chosen to decline the pending video call.

Our app receives a CallKit VoIP call. When the user taps “Answer”, the app launches and automatically connects to a real-time audio session using WebRTC or MobileRTC. We would like to confirm whether the following flow (“CallKit Answer → app opens → automatic WebRTC or MobileRTC audio session connection”) complies with Apple’s VoIP Push / CallKit policy. In addition, our service also provides real-time video-class functionality using the Zoom Meeting SDK (MobileRTC). When an incoming CallKit VoIP call is answered, the app launches and the user is automatically taken to the Zoom-based video lesson flow: the app opens → the user is landed on the Zoom Meeting pre-meeting room → MobileRTC initializes immediately. In the pre-meeting room, audio and video streams can already be active and MobileRTC establishes a connection, but the actual meeting screen is not joined until the user explicitly taps “Join”. We would like to confirm whether this flow for video lessons (“CallKit Answer → app opens → pre-meeting room (audio/video active) → user taps ‘Join’ → enter actual meeting”) is also compliant with Apple’s VoIP Push and CallKit policy.

I read online that there is no way to extract the call log from an iPhone. I want to develop an app to help people remember to call their mom, and if they did, the "nagging" would disappear automatically. I'm looking for any workaround to know when a user called someone, without having them log it manually.

Hello, I’m developing a third-party VoIP app called Heyno and trying to support Siri-initiated calls so they behave like WhatsApp / FaceTime, especially from the lock screen. Target behavior From the locked device, the user says: “Hey Siri, call <contact> using Heyno” Expected result: • System CallKit audio-call UI appears. • No “continue in ” sheet, no forced unlock or foregrounding. • Our app handles the VoIP leg in the background via CXProviderDelegate. WhatsApp already does this with: “Hey Siri, call <contact> on WhatsApp” I’m trying to reproduce that behavior for Heyno using public APIs. I have followed the SiriKit + CallKit VoIP docs but cannot get a clean Siri → CallKit → app flow from the lock screen without either: Being forced into .continueInApp (unlock + foreground), or Hitting CallKit transaction errors when starting the call from the app in response to the intent. Current implementation Intents extension (INStartCallIntentHandling) • resolveContacts(for:with:) normalizes to E.164 and returns INPersonResolutionResult.success. • resolveDestinationType → .success(.normal). • resolveCallCapability → .success(.audioCall). Confirm / handle currently: func confirm(intent: INStartCallIntent, completion: @escaping (INStartCallIntentResponse) -> Void) { completion(INStartCallIntentResponse(code: .ready, userActivity: nil)) } func handle(intent: INStartCallIntent, completion: @escaping (INStartCallIntentResponse) -> Void) { completion(INStartCallIntentResponse(code: .ready, userActivity: nil)) } Earlier, I used .continueInApp with an NSUserActivity carrying the normalized number and metadata, but that always produced a “Continue in Heyno” sheet that requires unlock and foreground, which breaks the lock-screen Siri flow. App target – CallKit provider In the app I have CXProvider + CXProviderDelegate, which work correctly when calls are initiated from inside the app: func provider(_ provider: CXProvider, perform action: CXStartCallAction) { let handle = action.handle.value // Start VoIP / WebRTC / LiveKit / Asterisk call here provider.reportOutgoingCall(with: action.callUUID, startedConnectingAt: Date()) provider.reportOutgoingCall(with: action.callUUID, connectedAt: Date()) action.fulfill() } If I construct a CXStartCallAction and submit it via CXCallController.request(...) from the app, CallKit UI appears and our pipeline runs correctly. What I tried and what fails Starting CallKit from the Intents extension Calling CXCallController.request(...) directly from handle(intent:completion:) in the extension always yields: com.apple.CallKit.error.requesttransaction error 1 (unentitled) The extension does not have the CallKit entitlement, and the docs say not to initiate calls from the extension, so this path seems unsupported. Using .continueInApp + NSUserActivity Pattern: • handle(intent:) builds NSUserActivity (activityType = NSStringFromClass(INStartCallIntent.self), title = "Heyno Start Call", userInfo with E.164 handle, etc.). • Returns INStartCallIntentResponse(code: .continueInApp, userActivity: activity). • App receives the activity, then starts CallKit + VoIP. Functionally this works, but iOS always requires unlock + foreground (“Continue in Heyno”), which is not acceptable for a Siri lock-screen call. App group + Darwin notification (extension → app → CallKit) Experiment: • Extension writes the normalized number into an app-group UserDefaults. • Extension posts a Darwin notification. • App (if running) listens, reads the number, and initiates CXStartCallAction + VoIP. Observed: • Works only when the app is already running in the background; a killed app is not woken. • In some states I see CXErrorCodeRequestTransactionError.invalidAction (error 6) if I try to issue a CXStartCallAction while CallKit is already doing something as part of the Siri flow. • Siri sometimes replies “There was a problem with the app,” likely because CallKit rejects the transaction or sees duplicate/conflicting actions. My understanding so far • The Intents extension should resolve/confirm the intent but not start the call. • The source of truth for starting a call should be: Siri → CallKit → app’s CXProviderDelegate.provider(_:perform: CXStartCallAction) • The app then starts the VoIP leg, reports started/connected, and fulfills. Where I am stuck What is not clear is how Siri is supposed to route an INStartCallIntent into CallKit for a third-party VoIP app on a locked device without using .continueInApp. If my extension simply: • resolves the contact, • confirm → .ready, • handle → .ready (no NSUserActivity, no CallKit), I do not see a documented mechanism that causes: “Hey Siri, call <contact> using Heyno” on the lock screen to: • Present a CallKit audio call bound to Heyno, and • Deliver CXStartCallAction to my CXProviderDelegate while the app stays in the background. Questions For third-party VoIP apps today, is it recommended to implement INStartCallIntentHandling at all, or should we rely only on CallKit registration and Siri’s built-in support for “Call with ” (no SiriKit extension)? If an INStartCallIntentHandling extension is still the intended pattern: • Should confirm/handle simply return .ready and never start CallKit or set NSUserActivity? • In that case, is Siri expected to invoke CallKit on our behalf and create a CXStartCallAction targeting our provider, even when the device is locked and the app is not foreground? Is there any supported way for a Siri-triggered third-party VoIP call to start from the lock screen via CallKit without: • using .continueInApp (unlock + foreground), and • starting CallKit directly from the Intents extension (unentitled)? Is there any additional configuration, entitlement, provisioning profile flag, or Info.plist key required so that Siri can map “Call using Heyno” directly to our CallKit provider and background VoIP implementation? Current options: • .continueInApp + NSUserActivity → works, but always requires unlock + app UI. • Start CallKit from the extension → fails with “unentitled” and appears unsupported. • Extension → app-group + notification → app → CallKit → VoIP → fragile, with intermittent CXErrorCodeRequestTransactionError.invalidAction. • Remove the extension and hope Siri/CallKit auto-routes to our provider → unclear if this is supported for third-party VoIP apps or reserved for privileged apps. I would appreciate guidance on the intended architecture for this scenario, and whether the “Siri from lock screen → CallKit UI → background VoIP call” flow is achievable for an App Store VoIP app like Heyno using public APIs only.

Hi, I'll explain my question through how whatsapp does it. When the phone is locked then whatsapp routes call through apple's native callkit When unlocked, pressing accept essentially redirects to whatsapp and then whatsapp handles the call from there. However, this component of unlock detection is what I'm not able to find any info about. Essentially, how i do it is: let isPhoneLocked = !UIApplication.shared.isProtectedDataAvailable isProtectedDataAvailable == true → device is unlocked isProtectedDataAvailable == false → device is locked The problem is that if the phone has been recently unlocked, then protected data is still available on the phone even after the lock for the next 10-40 seconds. So theres a false positive. I want there to be a foolproof and robust way to do this. And I'm not entirely sure how

Since I updated to iOS 18, CallKit-linked caller not display on screen of CarPlay. CarPlay display only "{App Name} Caller ID". When iOS version was 17.x, CarPlay displayed caller name of CallKit-linked contact. I think CarPlay should perform the same function as iOS 17. Please review it.

Certainly! Here's a concise version of your forum post: Title: Issues Handling Multiple Incoming Calls in CallKit Body: Hello, I'm using CallKit and I am encountering challenges with handling multiple incoming calls. Current Configuration: configuration.maximumCallsPerCallGroup = 5 configuration.maximumCallGroups = 3 This setup aims to allow up to 5 calls per group. Observed Behavior: Despite the configuration, the system UI seems to limit the number of calls per group, often defaulting to "End & Accept" instead of "Hold & Accept" when a third call comes in. Questions: Is there a documented system-imposed limit on the number of calls per group or total calls, even if maximumCallGroups and maximumCallsPerCallGroup are set higher? How does the system UI behave when these limits are exceeded? Are there known UI constraints or fallback behaviors? Are there best practices for handling scenarios where the system UI cannot display all calls, such as gracefully managing incoming calls or providing alternative UI solutions? Any insights or experiences with similar configurations would be greatly appreciated. Thank you. Feel free to copy and paste this directly into the Apple Developer Forums. If you need further assistance or adjustments, let me know!

I have an app developed by using the Callkit/Call-Blocking and received feedback from individual users, when using [cxcalldirectorymanager reloadextensionwithidentifier] to write call blocking data, it returned error code 11 with the following contents: errorCode: 11 errorDomain: com.apple.callkit.database.sqlite errorDescription: sqlite3_step for query 'DELETE FROM PhoneNumberBlockingEntry WHERE extension_id =?' returned 11 (11) errorMessage 'database disk image is malformed' I want to know the reasons for this error and how to solve it，Thanks!

I have an app developed by using the Callkit/Call-Blocking and received feedback from individual users, when using [cxcalldirectorymanager reloadextensionwithidentifier] to write call blocking data, it returned error code 11 with the following contents: errorCode: 11 errorDomain: com.apple.callkit.database.sqlite errorDescription: sqlite3_step for query 'DELETE FROM PhoneNumberBlockingEntry WHERE extension_id =?' returned 11 (11) errorMessage 'database disk image is malformed' I want to know the reasons for this error and how to solve it，Thanks!

My app uses CallKit and PushKit for real-time voice and video calls. I want to configure VoIP push notifications so incoming calls can wake the app, even when it’s in the background or terminated. Right now, I only see the normal Push Notifications option in my App ID settings and no VoIP Services section.

We require assistance in resolving a critical audio design conflict within our Push-to-Talk (PTT) application. Our current volume amplification strategy—which relies on applying a GAIN factor to PCM samples in conjunction with setting the AVAudioSession category to Playback—is working successfully when PTT is used independently. However, upon integrating and reporting the same PTT call through the CallKit framework, this amplification effect is lost. The CallKit integration appears to be forcing a different, non-amplifying audio session category or configuration, negatively impacting the user's perceived call volume. We need guidance on how to maintain the AVAudioSessionCategoryPlayback setting, or an equivalent high-volume configuration, while operating under the control of CallKit.

On iOS 26, calling CXCallDirectoryManager.sharedInstance.openSettings() does not navigate to the “Call Blocking & Identification” settings page as documented. Instead, it either opens the main Phone settings page or fails to navigate entirely. This breaks the expected behavior for enabling Call Directory extensions and impacts onboarding flows for apps using CallKit. Expected: Settings should open directly to Phone → Call Blocking & Identification. Actual: Navigates to the main Phone settings page This appears to be a regression from previous iOS versions. Documentation still states this API should open the correct page.

We are not receving incoming call from blocked numbers below iOS 26 versions but same in iOS 26 onwards we are receiving the incoming call.. Can you please provide any solutions to fix the issue

Subject: Call Directory Extension Enable Failure for Individual User Dear Apple Developer Support, We are experiencing an issue with our Call Directory Extension where one specific user cannot enable it, while thousands of other users on the same iOS version can enable it successfully. Issue Details: App: 美信 (Midea Connect) Problem: Extension fails to enable with error: "请求'美信'的数据时失败" (Failed to request data from app) Affected: 1 user out of thousands iOS Version: 26.0.1 What Works: All other users can enable the extension normally Same iOS version, no issues App Group and Extension identifier are correctly configured User Has Tried: Reinstall app - No effect Toggle extension off/on - Still fails Restart device - No improvement

Application is in foreground state, When a user receives a cellular call and it is in the "ringing" state and application receives a VoIP APNS(video call) which is reported to CallKit. User rejects the Cellular call from CallKit UI, application Video call is also getting rejected (separate feedback - 19017978) and Here the issue is observed that an Application moved to background. Issue is not observed in iOS 18 and older versions. Issue observed only with UISceneDelegate changes. Using traditional UIApplicationDelegate doesn't have the issues. Video and Sysdiagnose logs are added in feedback: FB20187309

[Question] Inconsistent Call Directory number matching across regions (Japan, Taiwan, U.S.) We’re developing a Call Directory extension and observed inconsistent number matching depending on carrier region and number format. Environment Device: iPhone (iOS 26.0) Call Directory Extension: Custom implementation Carrier A: Japan carrier SIM Carrier B: Taiwan carrier SIM Numbers added to Call Directory patterns: +81 120 580 2XXX +81 704 336 2XXX Observed Behavior (Japan Carrier SIM) Incoming call from +81 120 580 2XXX → Caller name not displayed (Call Directory match failed). Entering 0120 580 2XXX in the Phone app dialer → Name displayed correctly. Incoming call from +81 704 336 2XXX → Caller name displayed correctly. Entering 070 4336 2XXX in the Phone app dialer → Name displayed correctly. Observed Behavior (Taiwan Carrier SIM) Entering +81 120 580 2XXX in the dialer → Name not displayed until the call button is pressed. Entering +81 704 336 2XXX in the dialer → Name displayed immediately, before the call is placed. Steps to Reproduce For Japan carrier: Use a device running iOS 26 with a Japanese SIM card. Add the following numbers to the Call Directory extension: +81 120 580 2XXX and +81 704 336 2XXX Receive an incoming call from +81 120 580 2XXX → ❌ Caller name not displayed. Open the Phone app and enter 0120 580 2XXX → ✅ Caller name displayed. Receive an incoming call from +81 704 336 2XXX → ✅ Caller name displayed. Open the Phone app and enter 070 4336 2XXX → ✅ Caller name displayed. For Taiwan carrier: 7. Insert a Taiwan SIM card (keep the same Call Directory patterns). 8. Enter +81 120 580 2XXX → ❌ Name not shown until the call button is pressed. 9. Enter +81 704 336 2XXX → ✅ Name shown immediately. Expected Result For both numbers: Caller name from Call Directory should display consistently: a) On incoming calls. b) When entering the full number in the dialer (before pressing call). Behavior should be consistent across regions (Japan, Taiwan, United States). Actual Result Region / Carrier Number Pattern Incoming Call Dialer (Local Format) Japan +81 120 580 2XXX ❌ Not shown ✅ Shown (0120 580 2XXX) Japan +81 704 336 2XXX ✅ Shown ✅ Shown (070 4336 2XXX) Taiwan +81 120 580 2XXX N/A ❌ Not shown until call Taiwan +81 704 336 2XXX N/A ✅ Shown immediately Questions How should numbers be formatted or stored in the Call Directory patterns so that they match both incoming calls and dialer input consistently across regions? Are there region-specific number normalization rules (e.g., Japan’s 0-prefixed local dialing or Taiwan’s international format handling)? Is there an official guideline or recommendation for formatting phone numbers in Call Directory extensions (e.g., E.164 vs local format) to ensure consistent matching? Notes The inconsistent behavior appears to be related to how iOS normalizes numbers per carrier region and local dialing conventions. In Japan, incoming calls from mobile numbers starting with 070 match correctly, while 0120 (toll-free) fails unless entered in local format.

Hi, We are working to integrate the Live Caller ID Lookup feature into our app. After submitting the request form via the link: https://developer.apple.com/contact/request/live-caller-id-lookup/, we received this reply from Apple: Apple’s OHTTP relay has been configured to talk to your OHTTP gateway. Now Live Caller ID Lookup should work for your application extension when distributed through App Store. However, before officially releasing our app on the App Store, we’d like to make sure the Live Caller ID Lookup feature is working as expected. To test this, we uploaded the app to TestFlight, and it successfully passed App Review. However, the test failed — we observed that the system tries to fetch the config from http://www.example.com/config instead of our actual configuration URL. Questions: Is this expected behavior when using TestFlight? Does the Live Caller ID Lookup feature only become active after full public release on the App Store? Is there any recommended way to test this feature before public release? Thank you!