Developer Program

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Create and deliver software for users around the world on Apple platforms using the the tools, resources, and support included with Apple Developer Program membership.

Posts under Developer Program tag

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Migration From Individual To Organization
Hello, I initiated my request to migrate from individual to organization account more than a week back. I submitted all the documents but still there is no update. Can you please help me with this and expedite the process. Also if you can give me visibility on the state where its stuck at that would be great. My enrollment ID is NL4N2SPXQB.
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2w
How do I cancel my developer account
I have my primary apple account associated with email A and I created a separate email B for my app. I then created an apple developer account using email B and paid for the $99 subscription. Note that I enrolled in the developer program through the Apple Developer App on my phone which is signed into account A. Two months ago, I did not want my subscription to renew, so I tried visiting this link to can cancel it https://developer.apple.com/account#MembershipDetailsCard Unintuitively, this does not let me modify my membership participation, only contact details. I then tried canceling the subscriptions here by checking my subscriptions for both account A and account B https://account.apple.com/account/manage/section/subscriptions Unintuitively, I saw the developer subscription for the account associated with email A, not B, so I canceled it there. Today, I see the subscription as inactive and neither account A or B have an active developer subscription. As an added measure, I removed all saved billing information from account B so any subscription associated with that account shouldn't be able to charge me. Yesterday I received an email and credit card statement saying I was charged $99 for renewal. This seems to be a serious privacy and security issue given a. A nonexisting subscription on account B charged a credit card that account B should not have access to b. There is no indication whatsoever that account A and B are linked on the apple account page. If they are in fact linked since I enrolled in the developer program on a phone belonging to account A, it ought to be clearly shown on account A that this is the case since that is what I'm being billed for. c. What is the source of truth for apple subscriptions? Clearly not the subscriptions page owned by account A or account B in this case. I expect a full refund for this
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120
3w
Developer Program enrollment not completing - Apple Support unresponsive
Hi everyone, Before posting this, I spent a lot of time reading through existing threads here, and it's becoming clear that I'm far from alone. A large number of developers seem to be stuck on essentially the same issue: the Apple Developer Program enrollment process simply isn't working, and Apple Support is either unresponsive or unable to resolve it. Here's my situation: I completed every step of the enrollment process correctly. When asked, I submitted my ID for verification and then submitted it again upon a second request. All my information has been verified, and I've received invoices confirming payment. I was told the process would take up to 48 hours. It has now been 1 week with no progress. Strangely, I even received a shipment tracking link, which makes no sense to me in the context of a digital developer account enrollment. What I genuinely don't understand is this: how is it possible that so many people - myself included - are stuck in the exact same loop, with no response from Apple Support, no working solution shared in the forums, and yet we're all being charged for a membership we can't actually access or use? I'm not trying to vent for the sake of it. I'd really appreciate it if: Anyone from Apple could clarify what's going on with enrollment processing right now. Anyone who managed to resolve this could share what actually worked for them (specific contact channels, escalation paths, anything). If there's a known issue on Apple's side, even an acknowledgment would go a long way. Right now it feels like we've paid for a service that simply doesn't deliver, with no way to reach anyone who can help. Thanks in advance to anyone who can shed some light on this. Best regards
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134
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Apple Developer Program Payment Successful but Enrollment Still Pending After 9 Days
Title: Apple Developer Program Payment Successful but Enrollment Still Pending After 9 Days Hello everyone, I’m facing an issue with my Apple Developer Program enrollment and would really appreciate guidance from the community. I purchased the Apple Developer Program on 11 May 2026 and the payment of ₹8700 INR was successfully deducted from my account. The subscription is visible in my Apple ID subscriptions and shows active renewal until May 2027. However, my developer account still shows: “Complete your purchase” / pending enrollment. It has now been 9 days without activation. During this time I have: Created 5 support tickets Sent multiple emails to Apple Developer Support Requested callbacks several times Waited on support calls for long periods Shared payment proof, subscription screenshots, and all requested details A support representative named Connor from Developer Support replied stating that they were unable to confirm any payment attempts from my Apple Account and requested: detailed issue description screenshots error messages steps already taken I responded with all requested information, including screenshots showing: successful payment deduction active Apple subscription until 2027 pending developer enrollment screen The confusing part is that: Apple subscription/billing side confirms the subscription exists payment was successfully deducted subscription is active until 2027 But Developer Support still says they cannot see the payment on their side. After sending all proofs and requested information, I stopped receiving replies and the issue still remains unresolved. At this point I feel stuck between billing support and developer support with no clear resolution path. Has anyone experienced something similar? How long did it take to resolve? Is there any proper escalation path for Apple Developer enrollment/payment verification issues? Any help or suggestions would be greatly appreciated. Thank you.
2
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154
3w
Unable to Complete Apple Developer Enrollment — “Unknown error occurred” after Agreement step
Hello, I’m trying to enroll in the Apple Developer Program, but I’m running into an issue during the payment/enrollment process. Here is my situation: I currently live in New York, NY, USA I am temporarily staying in Uzbekistan My payment card is a USA card The card is linked to my Apple ID My Apple ID region/payment information is set correctly When I try to purchase the annual Apple Developer subscription, everything works until the “Agreement” step. After that, the process does not continue and I receive this error message: “Error in Apple Developer enrollment (Unknown error occurred)” I have already tried: Different browsers Different internet connections Re-signing into my Apple ID Checking payment information Unfortunately, the issue still persists. Has anyone experienced something similar, or does anyone know how this can be resolved? I would really appreciate any help or guidance. Regards!
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106
3w
Apple Developer Enrollment Payment Problem
Hello, when i tried to join apple developer programm first time. I had a problem. After clicking the final button i got "We are unable to process your request. An unknown error occurred." What the problem? I even add that card in ApplePay, so i cant imagine what the problem? I am from Georgia (Country) Is it problem in Mobile Phone Number (not Georgian) or what? Help
1
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186
3w
I am stuck at "Purchase your membership" for weeks
Good afternoon! I registered a developer account. I paid for the account. It said, "Please wait 48 hours." The money was debited. Then I received a request to send a document. I sent my document, but I still haven't received a response. It's been more than a week. Then I submitted a support ticket, but I still haven't received a response. Ticket number 20000112618805. Please help me solve my problem.
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160
3w
Apple Developer Program enrollment still pending and blocking Mac app notarization
Hello Apple Developer Support, Our Apple Developer Program enrollment is still pending, and we need help understanding the status and next steps. We are planning to launch our Mac app in approximately two weeks, around June 1, 2026, and the continued pending status is becoming a serious blocker because we need to complete Developer ID signing and notarization. Could someone please review the application or let us know if any additional information is required from our side? Thank you.
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159
3w
Apple developer renewal
The Apple Developer app shows: “Apple Developer Program — 1 year membership — Valid through May 08, 2026” But the Apple Developer website and App Store Connect still show: “Your Apple Developer Program membership has expired.” I’m also seeing: “The Apple Developer Program License Agreement has been updated and needs to be reviewed.” I am logged in as the Account Holder of an Organization account. Tried: Signing out/in Different browser/device Checking Membership section Apple Developer app App Store Connect agreements Still unable to remove the expired warning. Has anyone faced this delayed renewal sync issue before? How long did Apple take to resolve it?
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91
3w
Apple Developer Programm Processing
I'm trying to pay for Apple Developer Enrollment. I just get an email saying, "We'll respond within 2 days." Then a specialist contacted me a week ago, I attached my passport and then tried paying with a second card, since the first card wasn't processed due to the financial institution. The second card should work (other people with the same region as me - RU and the same card from same Financial Institution as me were able to pay); I tried yesterday and today. It says "duplicate order." Can anyone help me with this? This card should definitely work, but there aren't even any orders on it. How to know what happening and what can i do rn? Maybe problem with a processing Please, help. Trying since April 24 ^( Enrollment ID: A3RP33WB63 Thank you.
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104
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My Organization Account Still Not Verified
I had recently received my DUNS number and I enrolled for the apple developer program. I also submitted the relevant documents required by apple developer support and I received a reply that they will get back to me within 2 business days but till now no response. My enrollment ID is ZRAGV28M2R . Kindly help to check and get back on the status or if any other documents are required for verification purposes. Thank you.
2
0
168
3w
Apple Developer Enrollment Payment Problem
I'm trying to pay for Apple Developer Enrollment. I just get an email saying, "We'll respond within 2 days." Then a specialist contacted me a week ago, I attached my passport and then tried paying with a second card, since the first card wasn't processed due to the financial institution. The second card should work (other people with the same region as me - RU and the same card from same Financial Institution as me were able to pay); I tried yesterday and today. It says "duplicate order." Can anyone help me with this? This card should definitely work, but there aren't even any orders on it. How to know what happening and what can i do rn? Maybe problem with a processing Please, help. Trying since April 24 ^( Thank you.
1
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162
3w
Apple Developer Program Enrollment Keeps Failing – Payment Charged but Enrollment Withdrawn (3 Months)
Hello everyone, I've been trying to enroll in the Apple Developer Program for approximately three months now, and I keep running into the same frustrating cycle. Every time I attempt to enroll, my payment of $99.00 gets charged — but then I receive an email saying my enrollment has been withdrawn. When I try to check my order status, I'm redirected to an error page that says "Something went wrong." Most Recent Order Date: May 14, 2026 Amount Charged: $99.00 My Region: Myanmar (Yangon) What I've tried: Multiple enrollment attempts over 3 months Contacting Apple Support via email Checking order status through Apple Store — always returns an error I suspect this may be a regional issue with payment processing or identity verification for Myanmar-based accounts, but I'm not sure. Has anyone else from Southeast Asia or Myanmar experienced this? Were you able to resolve it? Any advice would be greatly appreciated. Thank you.
2
0
131
2w
Technical Enrollment Escalated but No Progress - ID: DAJ7B62DSR
Hello, I am seeking assistance regarding my organization's enrollment. My enrollment ID is DAJ7B62DSR. After providing all requested documents (Government ID, Articles of Incorporation, and EIN), my case was recently escalated to an internal team (Case: 102888036786). However, we are facing significant delays in launching our financial services app. Could an Apple representative please look into this or provide guidance on how to expedite the final review? We have strictly followed all D-U-N-S and legal requirements. Thank you.
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136
3w
Apple Developer Program Enrolment
My Apple Developer Program enrolment been pending since April 2026. I have received no response from Apple since around 2 weeks. I have also contacted support last week but received no response from them as well. I had initially submitted by identity/company verification documents 2 weeks back. However, I still kept getting weekly reminders to upload documents. I have now uploaded the documents for the second time as after the first time I did not receive any confirmation for the submission. I am unable to request for call/phone support. My enrollment ID: QDH59Y57T7 My Case ID: 102887512171 Is there anything else I need to provide? Has anyone else encountered this problem? And what should I do? Thank you.
1
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134
4w
My enrollment request (H9V8P25F67) has been accepted, but now I'm getting a Sign In error in App Store Connect
The epic saga of registering an Apple Developer Account for my company seems to have been successfully resolved. The full story can be read here My account has been approved, I've paid the membership fee, and everything appears to be in order. Huge thanks to everyone, especially the Apple staff members who didn't stay indifferent and went out of their way to help. Current status: My developer account is active. I can sign in to https://developer.apple.com/account and see that everything looks fine - there are no pending actions on my side (no agreements to sign, etc.), and the account appears completely normal. However, when I try to sign in to App Store Connect, I get the following error: To access App Store Connect, you must be an individual or team member in the Apple Developer Program, or invited by an individual to access their content in App Store Connect. (https://appstoreconnect.apple.com/login?errorKey=ITC.signin.error.invalidUser.asc) I'm attaching a screenshot. What I've already tried: Clearing browser cache, trying different browsers and devices, and waiting for some time — none of this helped. On May 9, I submitted a support request (Case ID: 20000112974233), but I still haven't received a response. My guess is that my account may have exhausted its Apple Developer Support request limit, since during the original issue I sent dozens of messages and may have used up my quota. This is just a hypothesis, but if I'm right, I would be very grateful if my ability to receive Apple Developer Support could be restored. Thank you in advance. For reference: similar case: I also did some research and found that another forum user had the same issue, which was resolved through Apple Developer Support (hopefully this helps point in the right direction): https://discussions.apple.com/thread/255265181 Thanks in advance for any help!
1
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126
4w
When apple support doesn't want to suppot.
This is my case. I am based and Canada (Quebec) recently i moved to org. I am small supplier. I don't have revenue. My app is free on app store. I am forced by apple to till my tax GST and RT. My app is completely free and does not use In-App Purchases, subscriptions, or paid downloads. The Paid Applications agreement appears to have been activated accidentally, and App Store Connect is now forcing Quebec tax registration fields that do not apply to my account. I need the Paid Applications agreement removed or reset so I can continue updating my free app. I called and email number of time the support but most of the time no "support" at all most of the time is is turn off/turn on "support". I am not even able to call them I am totally blocked to connect them. Support just send you links and leave you without solutions. I am really desperate and my app is blocked month without update and using services that I paid.
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97
4w
Waiting Over 2 Months for Apple Developer Membership Conversion to Organisation
Hi everyone, I’m looking for advice or shared experiences regarding the Apple Developer Program membership conversion process from an Individual membership to an Organization membership. I submitted my request more than two months ago, but the process still does not appear to have started. Current support cases: Case 102844790649 Case 102884491745 I have followed up multiple times, but several follow-up emails did not receive any response, which has made it difficult to understand the actual status of the request. I have already confirmed that: Two-factor authentication is enabled on my Apple Account My organization has a valid and publicly accessible website I am ready to proceed with the migration However, I still have not received confirmation that the migration has officially begun. I would appreciate advice from anyone who has gone through this process: Is it normal for the Individual → Organization membership conversion to take more than two months? Did you receive confirmation when the migration officially started? Were there any escalation methods that helped move the process forward? Is it safe to continue publishing apps while the migration request is pending? Any advice or shared experiences would be greatly appreciated. Thank you.
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Migration From Individual To Organization
Hello, I initiated my request to migrate from individual to organization account more than a week back. I submitted all the documents but still there is no update. Can you please help me with this and expedite the process. Also if you can give me visibility on the state where its stuck at that would be great. My enrollment ID is NL4N2SPXQB.
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2
Boosts
0
Views
86
Activity
2w
How do I cancel my developer account
I have my primary apple account associated with email A and I created a separate email B for my app. I then created an apple developer account using email B and paid for the $99 subscription. Note that I enrolled in the developer program through the Apple Developer App on my phone which is signed into account A. Two months ago, I did not want my subscription to renew, so I tried visiting this link to can cancel it https://developer.apple.com/account#MembershipDetailsCard Unintuitively, this does not let me modify my membership participation, only contact details. I then tried canceling the subscriptions here by checking my subscriptions for both account A and account B https://account.apple.com/account/manage/section/subscriptions Unintuitively, I saw the developer subscription for the account associated with email A, not B, so I canceled it there. Today, I see the subscription as inactive and neither account A or B have an active developer subscription. As an added measure, I removed all saved billing information from account B so any subscription associated with that account shouldn't be able to charge me. Yesterday I received an email and credit card statement saying I was charged $99 for renewal. This seems to be a serious privacy and security issue given a. A nonexisting subscription on account B charged a credit card that account B should not have access to b. There is no indication whatsoever that account A and B are linked on the apple account page. If they are in fact linked since I enrolled in the developer program on a phone belonging to account A, it ought to be clearly shown on account A that this is the case since that is what I'm being billed for. c. What is the source of truth for apple subscriptions? Clearly not the subscriptions page owned by account A or account B in this case. I expect a full refund for this
Replies
1
Boosts
0
Views
120
Activity
3w
Developer Program enrollment not completing - Apple Support unresponsive
Hi everyone, Before posting this, I spent a lot of time reading through existing threads here, and it's becoming clear that I'm far from alone. A large number of developers seem to be stuck on essentially the same issue: the Apple Developer Program enrollment process simply isn't working, and Apple Support is either unresponsive or unable to resolve it. Here's my situation: I completed every step of the enrollment process correctly. When asked, I submitted my ID for verification and then submitted it again upon a second request. All my information has been verified, and I've received invoices confirming payment. I was told the process would take up to 48 hours. It has now been 1 week with no progress. Strangely, I even received a shipment tracking link, which makes no sense to me in the context of a digital developer account enrollment. What I genuinely don't understand is this: how is it possible that so many people - myself included - are stuck in the exact same loop, with no response from Apple Support, no working solution shared in the forums, and yet we're all being charged for a membership we can't actually access or use? I'm not trying to vent for the sake of it. I'd really appreciate it if: Anyone from Apple could clarify what's going on with enrollment processing right now. Anyone who managed to resolve this could share what actually worked for them (specific contact channels, escalation paths, anything). If there's a known issue on Apple's side, even an acknowledgment would go a long way. Right now it feels like we've paid for a service that simply doesn't deliver, with no way to reach anyone who can help. Thanks in advance to anyone who can shed some light on this. Best regards
Replies
3
Boosts
1
Views
134
Activity
2w
Apple Developer Program Payment Successful but Enrollment Still Pending After 9 Days
Title: Apple Developer Program Payment Successful but Enrollment Still Pending After 9 Days Hello everyone, I’m facing an issue with my Apple Developer Program enrollment and would really appreciate guidance from the community. I purchased the Apple Developer Program on 11 May 2026 and the payment of ₹8700 INR was successfully deducted from my account. The subscription is visible in my Apple ID subscriptions and shows active renewal until May 2027. However, my developer account still shows: “Complete your purchase” / pending enrollment. It has now been 9 days without activation. During this time I have: Created 5 support tickets Sent multiple emails to Apple Developer Support Requested callbacks several times Waited on support calls for long periods Shared payment proof, subscription screenshots, and all requested details A support representative named Connor from Developer Support replied stating that they were unable to confirm any payment attempts from my Apple Account and requested: detailed issue description screenshots error messages steps already taken I responded with all requested information, including screenshots showing: successful payment deduction active Apple subscription until 2027 pending developer enrollment screen The confusing part is that: Apple subscription/billing side confirms the subscription exists payment was successfully deducted subscription is active until 2027 But Developer Support still says they cannot see the payment on their side. After sending all proofs and requested information, I stopped receiving replies and the issue still remains unresolved. At this point I feel stuck between billing support and developer support with no clear resolution path. Has anyone experienced something similar? How long did it take to resolve? Is there any proper escalation path for Apple Developer enrollment/payment verification issues? Any help or suggestions would be greatly appreciated. Thank you.
Replies
2
Boosts
1
Views
154
Activity
3w
Unable to Complete Apple Developer Enrollment — “Unknown error occurred” after Agreement step
Hello, I’m trying to enroll in the Apple Developer Program, but I’m running into an issue during the payment/enrollment process. Here is my situation: I currently live in New York, NY, USA I am temporarily staying in Uzbekistan My payment card is a USA card The card is linked to my Apple ID My Apple ID region/payment information is set correctly When I try to purchase the annual Apple Developer subscription, everything works until the “Agreement” step. After that, the process does not continue and I receive this error message: “Error in Apple Developer enrollment (Unknown error occurred)” I have already tried: Different browsers Different internet connections Re-signing into my Apple ID Checking payment information Unfortunately, the issue still persists. Has anyone experienced something similar, or does anyone know how this can be resolved? I would really appreciate any help or guidance. Regards!
Replies
1
Boosts
0
Views
106
Activity
3w
Apple Developer Enrollment Payment Problem
Hello, when i tried to join apple developer programm first time. I had a problem. After clicking the final button i got "We are unable to process your request. An unknown error occurred." What the problem? I even add that card in ApplePay, so i cant imagine what the problem? I am from Georgia (Country) Is it problem in Mobile Phone Number (not Georgian) or what? Help
Replies
1
Boosts
0
Views
186
Activity
3w
I am stuck at "Purchase your membership" for weeks
Good afternoon! I registered a developer account. I paid for the account. It said, "Please wait 48 hours." The money was debited. Then I received a request to send a document. I sent my document, but I still haven't received a response. It's been more than a week. Then I submitted a support ticket, but I still haven't received a response. Ticket number 20000112618805. Please help me solve my problem.
Replies
1
Boosts
0
Views
160
Activity
3w
Apple Developer Program enrollment still pending and blocking Mac app notarization
Hello Apple Developer Support, Our Apple Developer Program enrollment is still pending, and we need help understanding the status and next steps. We are planning to launch our Mac app in approximately two weeks, around June 1, 2026, and the continued pending status is becoming a serious blocker because we need to complete Developer ID signing and notarization. Could someone please review the application or let us know if any additional information is required from our side? Thank you.
Replies
2
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0
Views
159
Activity
3w
Apple developer renewal
The Apple Developer app shows: “Apple Developer Program — 1 year membership — Valid through May 08, 2026” But the Apple Developer website and App Store Connect still show: “Your Apple Developer Program membership has expired.” I’m also seeing: “The Apple Developer Program License Agreement has been updated and needs to be reviewed.” I am logged in as the Account Holder of an Organization account. Tried: Signing out/in Different browser/device Checking Membership section Apple Developer app App Store Connect agreements Still unable to remove the expired warning. Has anyone faced this delayed renewal sync issue before? How long did Apple take to resolve it?
Replies
2
Boosts
1
Views
91
Activity
3w
Apple Developer Programm Processing
I'm trying to pay for Apple Developer Enrollment. I just get an email saying, "We'll respond within 2 days." Then a specialist contacted me a week ago, I attached my passport and then tried paying with a second card, since the first card wasn't processed due to the financial institution. The second card should work (other people with the same region as me - RU and the same card from same Financial Institution as me were able to pay); I tried yesterday and today. It says "duplicate order." Can anyone help me with this? This card should definitely work, but there aren't even any orders on it. How to know what happening and what can i do rn? Maybe problem with a processing Please, help. Trying since April 24 ^( Enrollment ID: A3RP33WB63 Thank you.
Replies
0
Boosts
0
Views
104
Activity
3w
Enrollment to finalize for more that 6 days
Good day, I have submitted my order after I got enrolled 6 days ago and my enrollment has not been finalized yet? Please assist. my enrollment id is 78TSDMJKYB. I have sent a email for support but did not get any feedback. After the order was submitted I received a email that it will be finalized within 2 business days. Thank you
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1
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133
Activity
3w
My Organization Account Still Not Verified
I had recently received my DUNS number and I enrolled for the apple developer program. I also submitted the relevant documents required by apple developer support and I received a reply that they will get back to me within 2 business days but till now no response. My enrollment ID is ZRAGV28M2R . Kindly help to check and get back on the status or if any other documents are required for verification purposes. Thank you.
Replies
2
Boosts
0
Views
168
Activity
3w
Apple Developer Enrollment Payment Problem
I'm trying to pay for Apple Developer Enrollment. I just get an email saying, "We'll respond within 2 days." Then a specialist contacted me a week ago, I attached my passport and then tried paying with a second card, since the first card wasn't processed due to the financial institution. The second card should work (other people with the same region as me - RU and the same card from same Financial Institution as me were able to pay); I tried yesterday and today. It says "duplicate order." Can anyone help me with this? This card should definitely work, but there aren't even any orders on it. How to know what happening and what can i do rn? Maybe problem with a processing Please, help. Trying since April 24 ^( Thank you.
Replies
1
Boosts
0
Views
162
Activity
3w
Apple Developer Program Enrollment Keeps Failing – Payment Charged but Enrollment Withdrawn (3 Months)
Hello everyone, I've been trying to enroll in the Apple Developer Program for approximately three months now, and I keep running into the same frustrating cycle. Every time I attempt to enroll, my payment of $99.00 gets charged — but then I receive an email saying my enrollment has been withdrawn. When I try to check my order status, I'm redirected to an error page that says "Something went wrong." Most Recent Order Date: May 14, 2026 Amount Charged: $99.00 My Region: Myanmar (Yangon) What I've tried: Multiple enrollment attempts over 3 months Contacting Apple Support via email Checking order status through Apple Store — always returns an error I suspect this may be a regional issue with payment processing or identity verification for Myanmar-based accounts, but I'm not sure. Has anyone else from Southeast Asia or Myanmar experienced this? Were you able to resolve it? Any advice would be greatly appreciated. Thank you.
Replies
2
Boosts
0
Views
131
Activity
2w
Enrollment not being processed
I made a payment for the development program on the 5th of May, got the receipt and everything. But I’m still not enrolled.
Replies
2
Boosts
0
Views
112
Activity
1w
Technical Enrollment Escalated but No Progress - ID: DAJ7B62DSR
Hello, I am seeking assistance regarding my organization's enrollment. My enrollment ID is DAJ7B62DSR. After providing all requested documents (Government ID, Articles of Incorporation, and EIN), my case was recently escalated to an internal team (Case: 102888036786). However, we are facing significant delays in launching our financial services app. Could an Apple representative please look into this or provide guidance on how to expedite the final review? We have strictly followed all D-U-N-S and legal requirements. Thank you.
Replies
1
Boosts
0
Views
136
Activity
3w
Apple Developer Program Enrolment
My Apple Developer Program enrolment been pending since April 2026. I have received no response from Apple since around 2 weeks. I have also contacted support last week but received no response from them as well. I had initially submitted by identity/company verification documents 2 weeks back. However, I still kept getting weekly reminders to upload documents. I have now uploaded the documents for the second time as after the first time I did not receive any confirmation for the submission. I am unable to request for call/phone support. My enrollment ID: QDH59Y57T7 My Case ID: 102887512171 Is there anything else I need to provide? Has anyone else encountered this problem? And what should I do? Thank you.
Replies
1
Boosts
0
Views
134
Activity
4w
My enrollment request (H9V8P25F67) has been accepted, but now I'm getting a Sign In error in App Store Connect
The epic saga of registering an Apple Developer Account for my company seems to have been successfully resolved. The full story can be read here My account has been approved, I've paid the membership fee, and everything appears to be in order. Huge thanks to everyone, especially the Apple staff members who didn't stay indifferent and went out of their way to help. Current status: My developer account is active. I can sign in to https://developer.apple.com/account and see that everything looks fine - there are no pending actions on my side (no agreements to sign, etc.), and the account appears completely normal. However, when I try to sign in to App Store Connect, I get the following error: To access App Store Connect, you must be an individual or team member in the Apple Developer Program, or invited by an individual to access their content in App Store Connect. (https://appstoreconnect.apple.com/login?errorKey=ITC.signin.error.invalidUser.asc) I'm attaching a screenshot. What I've already tried: Clearing browser cache, trying different browsers and devices, and waiting for some time — none of this helped. On May 9, I submitted a support request (Case ID: 20000112974233), but I still haven't received a response. My guess is that my account may have exhausted its Apple Developer Support request limit, since during the original issue I sent dozens of messages and may have used up my quota. This is just a hypothesis, but if I'm right, I would be very grateful if my ability to receive Apple Developer Support could be restored. Thank you in advance. For reference: similar case: I also did some research and found that another forum user had the same issue, which was resolved through Apple Developer Support (hopefully this helps point in the right direction): https://discussions.apple.com/thread/255265181 Thanks in advance for any help!
Replies
1
Boosts
1
Views
126
Activity
4w
When apple support doesn't want to suppot.
This is my case. I am based and Canada (Quebec) recently i moved to org. I am small supplier. I don't have revenue. My app is free on app store. I am forced by apple to till my tax GST and RT. My app is completely free and does not use In-App Purchases, subscriptions, or paid downloads. The Paid Applications agreement appears to have been activated accidentally, and App Store Connect is now forcing Quebec tax registration fields that do not apply to my account. I need the Paid Applications agreement removed or reset so I can continue updating my free app. I called and email number of time the support but most of the time no "support" at all most of the time is is turn off/turn on "support". I am not even able to call them I am totally blocked to connect them. Support just send you links and leave you without solutions. I am really desperate and my app is blocked month without update and using services that I paid.
Replies
1
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Waiting Over 2 Months for Apple Developer Membership Conversion to Organisation
Hi everyone, I’m looking for advice or shared experiences regarding the Apple Developer Program membership conversion process from an Individual membership to an Organization membership. I submitted my request more than two months ago, but the process still does not appear to have started. Current support cases: Case 102844790649 Case 102884491745 I have followed up multiple times, but several follow-up emails did not receive any response, which has made it difficult to understand the actual status of the request. I have already confirmed that: Two-factor authentication is enabled on my Apple Account My organization has a valid and publicly accessible website I am ready to proceed with the migration However, I still have not received confirmation that the migration has officially begun. I would appreciate advice from anyone who has gone through this process: Is it normal for the Individual → Organization membership conversion to take more than two months? Did you receive confirmation when the migration officially started? Were there any escalation methods that helped move the process forward? Is it safe to continue publishing apps while the migration request is pending? Any advice or shared experiences would be greatly appreciated. Thank you.
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