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Apple ID username or password is "incorrect" while trying to install OS X 10.11
After trying to install OS X El Capitan onto my hard drive, I've come across a problem. When it asks me to sign into my Apple ID I do with the correct information. It then says that my username or password is incorrect. I know this is not the case because I have reset my password and tested it by signing into the App Store on my phone. Anyone else have this problem? Any fixes? Thanks.
39
0
59k
Oct ’23
Anyone else finding Beta 2 really sluggish?
Hey all,Thought I would pose a question/debate opener,Has anyone found beta 2 of 10.11 really sluggishly slow in comparision to beta 1, I found on my mid-2010 15" (8GB Ram) even the most simple of tasks it finds reason to truggle and beachball me.Even for dev work on it, it struggles so think might be a wipe & time machine back to 10.10.4 as at least that was workable for devving in comparision to this.Was just thinking whats everyone else think??
8
1
1.3k
Jul ’23
couldn't communicate with a helper application
I installed the 1st beta of El Capitan, and now I cannot update anything via software update, including OS X itself. I just get the "couldn't communicate with a helper application" error. I even reinstalled the OS, and Im still getting it. Anyone have any ideas? I tried manually installing via command line using ""softwareupdate --install --all"but I get:Jul 3 22:16:20 softwareupdate CLI[4500] <Error>: /usr/sbin/softwareupdate: Service connection invalidated!Help?
14
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41k
Jun ’23
Safari is taking too much memory
Hello Guys;I'm trying to use the new geat features with Safari with El Capitan in my Macbook Retina 12", 1.3Ghz. Everything starts fine, but there must be a memory leak somewhere. Just after a few minutes, even with no activity in the browser I can see the safari's memory usage grows to 4 then 5 then 6Gb of RAM.Do you have the same behaviour?Thanks;
19
1
34k
Sep ’23
Notes: New Note disabled
Hello,I have Notes 4.0 (512) running on OS X 10.11 (15A226f). I cannot create a new note. Using the shortcut cmd+N. And the menu item File > New Note is disabled (grayed). I can only create folders.All my notes are stored on iCloud. I have space available on my iCloud storage plan. Notes sync with iCloud is activated. I restarted my Mac; it did not help.Did anyone encouter that? Is this a feature or a bug? I Google for this and found nothing. I can't remember if it happened right after updating to 15A226f or a while after.Also to note, I had an issue with no free storage available on iCloud. I fixed it by deleting an iOS backup to reclaim 4GB.Thank you!
32
2
38k
Sep ’23
Smart mailbox problem - added mailboxes disappear and deleted mailboxes reappear after quitting
I've been using 10.11 beta (15A225f) on a late 2011 MacBook Pro. One issue I've run into is that although I can create and delete smart mailboxes, the changes don't stick if I quit and restart Mail.app. I've tried a number of things -- most recently deletingBackupTOC.plistDefaultCountsEnvelope%20IndexEnvelope%20Index-shmEnvelope%20Index-walExternalUpdates.storedataExternalUpdates.storedata-shmExternalUpdates.storedata-walLSMMap2SmartMailboxesLocalProperties.plistfrom ~/Library/Mail/V3/MailData and letting Mail.app rebuild everything, but the problem persists. I can see entires being created in SmartMailboxesLocalProperties.plist when I add something, but that file gets reset when Mail.app is restarted. Any ideas?Thanks!!
1
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503
Aug ’23
Enabling parts of System Integrity Protection while disabling specific parts?
Is there a way to disable certain parts of SIP while enabling parts of it? If so, then how do I do this?I'd like to enable most of SIP (such as filesystem protections), but disable debugging restrictions so that I can attach a debugger to System Preferences to debug a preference pane, something that is normally not allowed. I'm aware of csrutil, but there's no manual for the tool, and the online help doesn't say whether it can do this or not.
6
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35k
Aug ’23
iCloud deleted all my Desktop and Documents files
So I updated a machine with a bunch of files on the Desktop and in the Documents folder, and when I upgraded it asked me if I wanted to store these folders on iCloud as well. I hit YES and it began trying to upload everything. Now, I guess I had a large file in one of the folders because the total upload was almost 9GB (i have 200GB of available iCloud space). It failed the upload and has just been stuck on 57kb of 8.89GB uploaded for over a day. I've tried restarting and it hasn't moved. I haven't found a way to quit it either. This has been making my machine incredibly slow and has caused the fans to speed up like crazy. Anytime I try to access an Open or Save dialog, the app I'm using crashes, whether it's Preview, Xcode, Photoshop, or even Safari. So I went to the iCloud system preferences and unchecked the "Desktop and Documents" item. I figured it wouldn't delete things that were still locally saved on my disk. But I was wrong and now every single file on both my Desktop and in my Documents is gone. Not in the trash, nowhere to be found. Gone.Can any one help me with this? Has anyone experienced something similar? The iCloud upload is still there and still isn't progressing at all (not sure what its trying to upload anyways since the files were all deleted). My computer is unusable and my files are all gone. I have a Time Machine backup from last week, but I will not have access to for almost 2 more weeks so if there's a way to recover my files sooner and kill this upload task, that would be amazing.Thanks.
46
5
160k
Jul ’23
Dirty shutdown "shutdown -u"
Hi, For some reason, dirty shutdown is no longer working for me under 10.12 betaI have a script running that switches of my Mac Pro 5,1 at midnight every day. Since I travel a lot, I can remotely switch on my Mac Pro with an remotely controlled power plug switch off/switch on. Works like charm - until now. Looks like something has changed with 10.12... Anybody has an idea? Is it still working for you?Steps to reproduce:1) shutdown via terminal "shutdown -u now"2) wait until shutdown and a few minutes3) unplug the power plug and replug. Computer should start.Please note: if you do a regular shutdown, and then unplug and re-plug, computer will not start.
2
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1k
Oct ’23
System uses ~300GB
After upgrading to 10.13, my 500GB SSD is nearly full. With 10.12 i always had ~200GB free. Looking at AboutThisMac->Storage->Manage, i see "System" using up nearly 300GB. However, looking at my SSD in finder, i cannot see any folders that would sum up to this size.Does anyone notice this as well and is there a workaround?radar://32782835
110
0
51k
Jun ’23
Disk not ejected properly
Since upgrading my iMac to High Sierra Beta I somtimes got the 'Disk not ejected properly' from my Thunderbolt 2 raid (still HFS filesystem).After now connecting my USB 2 external disk to back up after about a minute or two it started to constantly connect and disconnect (Hole list of "Disk not ejected properly" in notifications).Connecting both disk to my Sierra MacBook Pro does not show this behavior. Any idea what is triggering this?
53
1
84k
Oct ’23
No crypto user for encrypted APFS volume!
After an update to High Sierra, I'm trying to unlock my volume (disk1s1) but cannot anymore. This is the info from terminal:APFS Container (1 found) | +-- Container disk1 C8022E32-744D-414E-9246-29ADDB0357F3 ==================================================== APFS Container Reference: disk1 Size (Capacity Ceiling): 500068036608 B (500.1 GB) Minimum Size: 500068036608 B (500.1 GB) Capacity In Use By Volumes: 485282820096 B (485.3 GB) (97.0% used) Capacity Not Allocated: 14785216512 B (14.8 GB) (3.0% free) | +-< Physical Store disk0s2 438AD64B-835E-418D-B0DF-32A3A0B7500A | ----------------------------------------------------------- | APFS Physical Store Disk: disk0s2 | Size: 500068036608 B (500.1 GB) | +-> Volume disk1s1 6C587DE6-9C8D-3792-9144-34FBE59AE9F6 | --------------------------------------------------- | APFS Volume Disk (Role): disk1s1 (No specific role) | Name: Macintosh HD (Case-insensitive) | Mount Point: Not Mounted | Capacity Consumed: 382597644288 B (382.6 GB) | FileVault: Yes (Locked) | +-> Volume disk1s2 B7508926-2601-4C8D-9707-5F53EA943031 | --------------------------------------------------- | APFS Volume Disk (Role): disk1s2 (Preboot) | Name: Preboot (Case-insensitive) | Mount Point: Not Mounted | Capacity Consumed: 39792640 B (39.8 MB) | FileVault: No | +-> Volume disk1s3 51B76A93-806E-474D-9BBA-F1E752C3032B | --------------------------------------------------- | APFS Volume Disk (Role): disk1s3 (Recovery) | Name: Recovery (Case-insensitive) | Mount Point: Not Mounted | Capacity Consumed: 1038880768 B (1.0 GB) | FileVault: No | +-> Volume disk1s4 A680E59F-DF9D-4354-BE1E-6A8AA71390A5 | --------------------------------------------------- | APFS Volume Disk (Role): disk1s4 (VM) | Name: VM (Case-insensitive) | Mount Point: /private/var/vm | Capacity Consumed: 4295213056 B (4.3 GB) | FileVault: No | +-> Volume disk1s5 7683ED91-DACF-4213-8C73-F2C24518A4B2 --------------------------------------------------- APFS Volume Disk (Role): disk1s5 (No specific role) Name: Macintosh HD2 (Case-insensitive) Mount Point: / Capacity Consumed: 97149804544 B (97.1 GB) FileVault: Yes (Unlocked)Notice after a failed upgrade, I had to partition the drive to install a fresh OS (Macintosh HD2) to move on with my life, in hopes one day I can access my original volume. Now I'm trying to unlock the original Macintosh HD / disk1s1, but its crypto users disappeared (they were there before)!diskutil apfs listUsers disk1s1 No cryptographic users for disk1s1I tried entering a blank password but not luck:diskutil apfs unlockVolume disk1s1 -nomount Passphrase: Passphrase entry error: no passphrase specifiedEntering my old password or a space as the password gives this:diskutil apfs unlockVolume disk1s1 -nomount Passphrase: Unlocking any cryptographic user on APFS Volume disk1s1 Unlocked but did not mount APFS VolumeBut it really doesn't unlock it:diskutil apfs list +-< Physical Store disk0s2 438AD64B-835E-418D-B0DF-32A3A0B7500A | ----------------------------------------------------------- | APFS Physical Store Disk: disk0s2 | Size: 500068036608 B (500.1 GB) | +-> Volume disk1s1 6C587DE6-9C8D-3792-9144-34FBE59AE9F6 | --------------------------------------------------- | APFS Volume Disk (Role): disk1s1 (No specific role) | Name: Macintosh HD (Case-insensitive) | Mount Point: Not Mounted | Capacity Consumed: 382597644288 B (382.6 GB) | FileVault: Yes (Locked)I tried decrypting it as well, but no luck (entered my password used before the update, also tried space as password):diskutil apfs decryptVolume disk1s1 Passphrase for existing "Disk" user 6C587DE6-9C8D-3792-9144-34FBE59AE9F: Starting background decryption of disk1s1 using the "Disk" crypto user as authorization Error starting background decryption of APFS Volume: One or more of the given or implied APFS Volumes are locked (-69582)Which is strange it's asking for a users passphrase when it told me there were no users; even stranger that this user's ID is the same as the volume disk ID. So I tried reseting the passphrase for this user:diskutil apfs changePassphrase disk1s1 -user 6C587DE6-9C8D-3792-9144-34FBE59AE9F6 Old passphrase for user 6C587DE6-9C8D-3792-9144-34FBE59AE9F6: New passphrase: Repeat new passphrase: Changing passphrase for cryptographic user 6C587DE6-9C8D-3792-9144-34FBE59AE9F6 on APFS Volume disk1s1 Error changing passphrase for cryptographic user on APFS Volume: The crypto user was not found on the APFS Volume (-69594)Any help on how to recover from this dreadful state, such as adding crypto users back? Thanks for any help!
1
0
8.0k
Aug ’23
Safari favicons don't support updating
I use the Gmail 'unread count' favicon labs option, which updates the favicon to reflect the unread message count in my inbox. It's an essential part of my browsing experience / daily workflow. The icon is correct when the tab is first loaded, but it never updates after that. Chrome and Firefox both implement this feature.
5
7
2.9k
Oct ’23
Critical software update required, but an error was encountered... Stuck
Installed Mojave, and worked fine at first. Did a restart and now I can't get past the following message.It boots,. WiFi setting screen appears, then when I try proceed it says:A critical software update is required for your Mac, but an error was encountered while installing this update.Your Mac can't be used until this update is installed[Shut down] [try again]But it never passes that point.Any thoughts?I can't reinstall high Sierra either.
48
3
72k
Aug ’23