App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

App Store Connect Documentation

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URL for a privacy policy?
I am a first time developer who created a card game which I now want to submit into the AppStore. Apple Connect indicates I need to add a mandatory Privacy Policy URL. I am not familiar with URL stuff so really have no idea what this involves. Perhaps someone can describe what is needed at a high level just so I can understand better?1) How does one go about getting a URL? Does this mean I have to pay for my own website?2) How does one associated a privacy policy on a URL?
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17k
Apr ’26
Using Transporter to upload app build to App Store Connect on Windows and Linux
Hi all, I'm looking for a way to upload app builds to App Store Connect on Windows and Linux (I know on MacOS we can use Xcode to do that). I found that the Transporter command line tool could be used for this task here - https://help.apple.com/app-store-connect/#/devb1c185036. Then I did some research on the Transporter, and found that to download it you need to be approved by Apple for qualification in here - https://itunespartner.apple.com/en/movies/faq/Transporter_Getting%20Set%20Up. Other than this I can't find much info on exactly how to get access to the tool. Surprisingly not much resources about this on the Internet, and all the apple doc seems very vague on this. So my question is: Can the Transporter tool really be used to upload builds to App Store on Windows and Linux? If yes, what is the exact steps to get access to it? Has anyone been able to go through the process and use the tool?
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3.0k
Dec ’25
Impossible to select a build without an App Clip
A few months ago I tested App Clips with my app, but I don't plan to add them for now. The problem is that now I can't select a build in App Store Connect that does not contain an App Clip, and I receive the following error: "An error has occurred. Try again later." I've inspected the HTTP response to get more information about the error, and I got this: { "errors" : [ { "id" : "xxxxxxxxxxxxxxxxxxxxxxxx", "status" : "409", "code" : "ENTITY_ERROR.RELATIONSHIP.UNKNOWN", "title" : "The provided entity includes an unknown relationship", "detail" : "'appClipDefaultExperiences' is not a relationship on the resource 'appStoreVersions'", "source" : { "pointer" : "/data/relationships/appClipDefaultExperiences" } } ] } Does anybody know how to completely disable App Clips for one app without having to generate a new identifier? Thank you so much and have a great day/night! Aniol.
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876
Nov ’25
Can´t renew Paid App agreement.
I got message in "AppStore connect" saying that there is a new version of the new version of the agrrement (Your Paid Applications agreement has a new version)When clicking on the "Agree" button for the renew for the Paid app agreement i get an error message saying there is a problem, but not what problem,. This is the error message. "We are currently unable to process your request. Please try again later."Ive gottten this message for several weeksl I have been trying different versions, with the same result. I even tried to send a support case to apple, but the request has been unanswered for 3.5 weeks now. I diont know what to do..
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8.0k
Nov ’25
Blank page when logging into App Store Connect
When I sign into App Store Connect, I am taken to this URL: https://appstoreconnect.apple.com/review_agree The page shows a gray activity spinner for a few seconds, then is blank. I have tried on multiple computers and multiple browsers, over the past few weeks, with the same result. I have lodged a developer support request, but it hasn’t been resolved yet. It’s been holding up our App Store submission for a couple of weeks now. Any ideas of things I could try, or has anyone else had this issue and had it resolved ?
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13k
Apr ’26
ITMS-90426: Invalid Swift Support
Hi,Having issues uploading our build to App Store Connect for use in TestFlight. We get a success when building through Xcode, but we get an email after it uploads via archive manager stating "ITMS-90426: Invalid Swift Support - The SwiftSupport folder is missing. Rebuild your app using the current public (GM) version of Xcode and resubmit it.". We have confirmed that we don't have any Swift dependencies and that we are running the latest Xcode (v11.3.1). We've also tried to build/deploy this on multiple computers with the same error. Our app was built using Unity, then brought into Xcode to build/deploy from there. We have never had any Swift dependencies in our project. We are able to deploy directly to our devices, but it seems that the only time we run into issues is trying to. Any help is appreciated.
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15k
Feb ’26
Apps cannot launch on iOS 9-12 devices after recent build - "The process failed to exec"
We found that our apps (and other apps from different companies) cannot launch on iOS 9 to iOS 12 devices. The app can be installed successfully but crashes immediately on launch. From the device syslog: assertiond: The process failed to exec SpringBoard: Bootstrapping failed - Unable to bootstrap process Our distribution certificate was issued on Feb 2, 2026, signed by WWDR G3 intermediate certificate. This issue affects all apps under our Apple Developer account on iOS 9-12 devices. iOS 13 and above works fine.
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611
Apr ’26
StoreKit 2 Returns 0 Products - Subscriptions “Ready to Submit” in App Store Connect
I’m having an issue where Product.products(for:) returns an empty array in sandbox testing, even though my subscriptions appear fully configured in App Store Connect. Setup: iOS app using StoreKit 2 (async/await) Two auto-renewable subscriptions configured Both subscriptions show “Ready to Submit” status Pricing set for all regions Localization complete (English US) Review screenshots uploaded Review notes added 7-day free trial configured Testing Environment: Real device (iPhone, iOS 18+) TestFlight build uploaded AFTER subscriptions marked Ready to Submit Sandbox tester account logged in via Settings → Developer → Sandbox Apple Account Cleared purchase history multiple times What I See: 🛒 Fetching IAP products... 🛒 ✅ Products loaded: 0 🛒 ❌ No products found What I’ve Tried: Verified Product IDs match exactly (character-for-character) Clean builds and fresh TestFlight installs Multiple sandbox account sign-out/sign-in cycles Cleared sandbox purchase history Waited 24+ hours after metadata completion Same StoreKit 2 code works in another app with non-consumable IAP Code Sample: private let productIDs = [ "com.myapp.monthly", "com.myapp.yearly" ] func loadProducts() async { do { let products = try await Product.products(for: productIDs) print("Products loaded: \(products.count)") } catch { print("Failed: \(error.localizedDescription)") } } Questions: Is there additional propagation time needed for auto-renewable subscriptions vs non-consumables? Are there any hidden metadata requirements beyond what shows in App Store Connect? Has anyone experienced this where subscriptions simply never propagate to sandbox? Any help appreciated. Already submitted a support case to Apple but looking for community insights.
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435
Dec ’25
App Store Connect “Missing Metadata” Nightmare: The Solution I Spent HOURS Searching For
I just spent way too many hours trying to figure out why my in-app subscription was stuck in “Missing Metadata” in App Store Connect, even though I had filled out everything. If you're here because you're in the same boat, this is the solution Apple doesn't make obvious. The Problem I created an auto-renewable subscription (Kanabloom Premium) and filled in all required fields. The subscription was still marked "Missing Metadata", preventing me from submitting it. The “In-App Purchases” section wasn’t showing up in my App Store version submission, which meant I couldn't even attach the subscription to my app version. I triple-checked the metadata, pricing, tax settings, review screenshot, and even resaved everything, but nothing worked. What I Tried (Before Finding the Fix) Checked that pricing was set up correctly for all countries. Uploaded the required review screenshot for the subscription. Made sure the subscription group existed and was linked properly. Refreshed, logged out/in, and tried different browsers. Read every Stack Overflow, Reddit, and Apple Developer Forum post I could find. Even tried creating a dummy subscription to see if that would reset the system. The Solution: Localizing the Subscription Group Here’s the stupidly hidden requirement that finally fixed it: ✅ Your subscription group itself (not just the subscription) needs a localized display name. App Store Connect requires each subscription group to have at least one localized display name for it to be valid. If this is missing, all subscriptions inside that group will stay stuck in “Missing Metadata” no matter how complete they are. How to Fix It: Go to App Store Connect > Subscriptions > Subscription Group Click on your subscription group (not the individual subscription). Check if there's a localization added under "Group Reference Name." If missing, add a localization (e.g., English) and save. Refresh the page and boom – the subscription will finally be "Ready to Submit." Conclusion Apple really needs to make this requirement clearer. Now that I’ve finally figured it out, hopefully, this post helps someone else avoid losing hours of their life to the same issue. If you're still stuck, double-check that: You’ve set pricing and enabled "Cleared for Sale." You’ve uploaded a review screenshot for the subscription. You’ve signed all App Store agreements and banking/tax documents. Your app's In-App Purchase capability is enabled in Xcode. Let me know if this helped you! I wish I had found a post like this sooner. 😂 This should make for a useful and searchable post in case other devs run into the same headache. Let me know if you want any tweaks before posting! 🚀
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757
Mar ’26
Unable to transfer app to another account
Among requirements to transfer app there is one called "clear all builds and testers and empty all fields under Test Information" under TestFlight but it seems there has been an update to appstore internal code as now I simply can't clear any field under Test Information as error pop ups "There are one or more errors on page." requiring me to fill them. How do I transfer apps now?
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474
Feb ’26
App icon not showing in TestFlight and App Store Connect, but visible on device
Hi everyone, we are currently facing an issue with one of our apps regarding the new icon requirements in iOS 26. • We created the app icon using Apple’s Icon Composer. • On the device, everything works perfectly: the app icon is shown on the home screen, and it can also be customized with the new iOS 26 features (colors, transparency, etc.). • However, in TestFlight the app icon is not displayed at all (in the TestFlight app on the device). • In App Store Connect, the icon is also not shown in the overview for the app. Interestingly, within the list of TestFlight builds in App Store Connect the icon is visible. What we have tried so far: • Created an archive and manually uploaded it to App Store Connect → no icon in TestFlight. • Took the working Icon Composer asset from another app target where everything works correctly, deleted the old one in this project, and copied the working asset into the problematic target. → Same behavior: visible on the device, but still missing in TestFlight and App Store Connect overview. In contrast, in another app (using the same workflow and also Icon Composer), everything works perfectly: the icon shows up on the device, in TestFlight, and in App Store Connect. Has anyone experienced a similar situation? Is there something specific that needs to be set in App Store Connect (e.g. Marketing Icon / Branding section), or could this be related to the new iOS 26 icon handling? Any help or hints would be greatly appreciated. Thanks in advance!
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1.2k
Oct ’25
Add for review adds the wrong app version / build
The add for review button adds an old version to review When I create a new submission, add a new build (with new updated version number), then add it for review, it adds my old (already approved) version for review. I remove that from "Items ready to review" and try again Same thing I've already verified: New submission is using a different version / higher version number The correct corresponding build was added to the submission No items in queue I am selected on the correct submission
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350
Jul ’25
Xcode cloud disconnect with frameworks
I've been using Xcode cloud for a few of my frameworks for months now. Recently (like within the last month or two) when I log in to App Store Connect and click on any of my frameworks it tells me that I can setup Xcode cloud. But within Xcode I can still see my workflows and any builds (both new and old). The builds were still passing so I wasn't worried about it until I added a new dependency to one and the builds started failing because I haven't authorized the new dependency. It seems the only way to authorize a new dependency is on the website which now only shows me that I can setup Xcode cloud. I have tried deleting my workflows and creating new ones this works in Xcode but am still unable to view on App Store connect deleting Xcode cloud data (in Xcode) and recreating Xcode cloud data (in Xcode) everything looks good in Xcode and I can kick off new builds but still shows me the setup screen in App Store connect My setup: Sample Xcode project inside the top level of the package this seems to be a requirement for setting up frameworks in Xcode cloud? package linked to sample project
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Jul ’25
"Final reminder: Answer the updated age ratings questions." But there are no questions
I received the email from Apple entitled "Final reminder: Answer the updated age ratings questions." However if I login to App Connect, or click on the link in the email to go directly to App Connect, there are no questions. There are 6 tabs/sections in App Connect, flicking through them, there are no questions about age ratings. Even if I could find these questions, if there are no apps actually released to the App Store (and no plans to release any) is answering these questions necessary? The Apple email sounds quite threatening in its tone, hinting at consequences if you don't comply, but I can't comply because no questions in App Connect are being presented.
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Dec ’25
How to regenerate passkey for appstoreconnect.apple.com
When logging into appstoreconnect I get the option to use a password or passkey: Password works fine. However passkey always results in: This is probably because I don't actually have any passkeys: So I think what is happening is that Apple thinks I have a passkey, which is why it's offering that as an option. I can't see any option to create a passkey, or regenerate one. I'm not sure how I've ended up in this state. I have a vague memory that sometime years ago when passkeys were first introduced on appstoreconnect that I tried to create one, but because it wouldn't let me store it in BitWarden, I backed out. It's not a major problem because I can still log in using password. But I'm worried in case some time in the future passkey becomes the only option. Does anyone know of any way I can reset or regenerate my passkey for appstoreconnect?
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Dec ’25
Validation failed, despite using RC (17A321) of Xcode 26
Just after the event broadcast, checked to see if the RC of Xcode 26 was ready for download. It was, so I downloaded it, downloaded all of the relevant platform support, made sure to Clean Build folder, checked that I had no issues with my project, then updated build numbers appropriately and ran an Archive. Upon attempting to submit, get this error: Unsupported SDK or Xcode version. Your app was built with an SDK or version of Xcode that isn’t supported. Although you can use beta versions of SDKs and Xcode to build and upload apps to App Store Connect, you need to use the latest Release Candidates (RC) for SDKs and Xcode to submit the app. For details on currently supported SDKs and versions of Xcode, visit: https://developer.apple.com/news/releases. (ID: 56cbe718-2d73-41d0-8783-f554f8277b61) What things should I be checking on my end to make sure I didn't miss something? For reference, here are screenshots of the supported releases, and "About Xcode":
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Sep ’25
Seeking Advice on App Store Optimization for a New App With Low Initial Traction
I launched my app on the App Store and Google Play about two months ago and despite improving the icon and screenshots I have only reached around 40 downloads which makes me believe ASO is my main challenge. I started using ASO tools like TryAstro and AppTweak but the keyword metrics such as volume 39 and difficulty 0 are confusing so I would appreciate guidance on interpreting this data and on effective ASO strategies for a new app with minimal downloads or ratings.
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May ’26
Trademark complaint but no followup
Hello, I have recently received a trademark infringement claim against my app. The claim did not specify exactly how I am infringing, or supply any other actionable information. However they did mention they filed at the USPTO. Nevertheless I pulled my app from the U.S app store to prevent any unintentional infringement, and contacted the complainants to resolve the situation. It's been a few weeks since then and I haven't heard anything from the complainants. Meanwhile Apple is reminding me to resolve this conflict. Does anybody here have any advice on how to proceed? I have tried getting in touch with AppStoreNotices@apple.com but they do not appear to reply. Thanks!
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May ’26
App Store Connect Encryption Questions- AES Encryption
I use AES encryption on my app (it's a game), I encrypt the user data (JSON file) (levels / scores / etc...) This is how I answered the App Store Connect questions, not sure if it's correct:-Does your app use encryption? Select Yes even if your app only uses the standard encryption within Apple’s operating system. YES-Does your app qualify for any of the exemptions provided in Category 5 You can select Yes for this question if the encryption of your app is: (a) Specially designed for medical end-use (b) Limited to intellectual property and copyright protection (c) Limited to authentication, digital signature, or the decryption of data or files (d) Specially designed and limited for banking use or “money transactions”; or (e) Limited to “fixed” data compression or coding techniques NO-Does your app implement any encryption algorithms that are proprietary or not accepted as standards by international standard bodies (IEEE, IETF, ITU, etc.)? NO-Does your app implement any standard encryption algorithms instead of, or in addition to, using or accessing the encryption within Apple’s operating system? YESIs your app going to be available on the App Store in France? YESNow it's sending me to Encryption page - Add Export Compliance Documentation for ITC.apps.universal.platformName.iosIs your app designed to use cryptography or does it contain or incorporate cryptography? (Select Yes even if your app is only utilizing the encryption available within Apple’s operating system.) YESDoes your app meet any of the following: (a) Qualifies for one or more exemptions provided under Category 5 Part 2 (b) Use of encryption is limited to encryption within Apple’s operating system (c) Only makes calls over HTTPS (d) App is made available only in the U.S. and/or Canada NODoes your app implement any encryption algorithms that are proprietary or not accepted as standards by international standard bodies (IEEE, IETF, ITU, etc.)? NODoes your app implement any standard encryption algorithms instead of, or in addition to, using or accessing the encryption within Apple’s operating system? YES (it asks me to submit a copy of your French encryption declaration approval form- not sure what it is so I changed it to NO meanwhileClicked OK and then nothing happens. I'm not sure how to continue from here, In order to submit my app to test flight I need to provide export compliance information, which asks my the questions above, and then sends me to Add Export Compliance Documentation, but nothing was added ...
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14k
Mar ’26
URL for a privacy policy?
I am a first time developer who created a card game which I now want to submit into the AppStore. Apple Connect indicates I need to add a mandatory Privacy Policy URL. I am not familiar with URL stuff so really have no idea what this involves. Perhaps someone can describe what is needed at a high level just so I can understand better?1) How does one go about getting a URL? Does this mean I have to pay for my own website?2) How does one associated a privacy policy on a URL?
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4
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0
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17k
Activity
Apr ’26
Using Transporter to upload app build to App Store Connect on Windows and Linux
Hi all, I'm looking for a way to upload app builds to App Store Connect on Windows and Linux (I know on MacOS we can use Xcode to do that). I found that the Transporter command line tool could be used for this task here - https://help.apple.com/app-store-connect/#/devb1c185036. Then I did some research on the Transporter, and found that to download it you need to be approved by Apple for qualification in here - https://itunespartner.apple.com/en/movies/faq/Transporter_Getting%20Set%20Up. Other than this I can't find much info on exactly how to get access to the tool. Surprisingly not much resources about this on the Internet, and all the apple doc seems very vague on this. So my question is: Can the Transporter tool really be used to upload builds to App Store on Windows and Linux? If yes, what is the exact steps to get access to it? Has anyone been able to go through the process and use the tool?
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1
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0
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3.0k
Activity
Dec ’25
Impossible to select a build without an App Clip
A few months ago I tested App Clips with my app, but I don't plan to add them for now. The problem is that now I can't select a build in App Store Connect that does not contain an App Clip, and I receive the following error: "An error has occurred. Try again later." I've inspected the HTTP response to get more information about the error, and I got this: { "errors" : [ { "id" : "xxxxxxxxxxxxxxxxxxxxxxxx", "status" : "409", "code" : "ENTITY_ERROR.RELATIONSHIP.UNKNOWN", "title" : "The provided entity includes an unknown relationship", "detail" : "'appClipDefaultExperiences' is not a relationship on the resource 'appStoreVersions'", "source" : { "pointer" : "/data/relationships/appClipDefaultExperiences" } } ] } Does anybody know how to completely disable App Clips for one app without having to generate a new identifier? Thank you so much and have a great day/night! Aniol.
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1
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1
Views
876
Activity
Nov ’25
change my primary language of App store connect
I just signed up in the developer program and I want to change my primary language of App store connect: https://appstoreconnect.apple.com/both App dev program and apple id interface are set to English but Appstore connect is set to French by default. Thanks.
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19
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40k
Activity
3w
Can´t renew Paid App agreement.
I got message in "AppStore connect" saying that there is a new version of the new version of the agrrement (Your Paid Applications agreement has a new version)When clicking on the "Agree" button for the renew for the Paid app agreement i get an error message saying there is a problem, but not what problem,. This is the error message. "We are currently unable to process your request. Please try again later."Ive gottten this message for several weeksl I have been trying different versions, with the same result. I even tried to send a support case to apple, but the request has been unanswered for 3.5 weeks now. I diont know what to do..
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24
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1
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8.0k
Activity
Nov ’25
Blank page when logging into App Store Connect
When I sign into App Store Connect, I am taken to this URL: https://appstoreconnect.apple.com/review_agree The page shows a gray activity spinner for a few seconds, then is blank. I have tried on multiple computers and multiple browsers, over the past few weeks, with the same result. I have lodged a developer support request, but it hasn’t been resolved yet. It’s been holding up our App Store submission for a couple of weeks now. Any ideas of things I could try, or has anyone else had this issue and had it resolved ?
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27
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8
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13k
Activity
Apr ’26
ITMS-90426: Invalid Swift Support
Hi,Having issues uploading our build to App Store Connect for use in TestFlight. We get a success when building through Xcode, but we get an email after it uploads via archive manager stating "ITMS-90426: Invalid Swift Support - The SwiftSupport folder is missing. Rebuild your app using the current public (GM) version of Xcode and resubmit it.". We have confirmed that we don't have any Swift dependencies and that we are running the latest Xcode (v11.3.1). We've also tried to build/deploy this on multiple computers with the same error. Our app was built using Unity, then brought into Xcode to build/deploy from there. We have never had any Swift dependencies in our project. We are able to deploy directly to our devices, but it seems that the only time we run into issues is trying to. Any help is appreciated.
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8
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1
Views
15k
Activity
Feb ’26
Apps cannot launch on iOS 9-12 devices after recent build - "The process failed to exec"
We found that our apps (and other apps from different companies) cannot launch on iOS 9 to iOS 12 devices. The app can be installed successfully but crashes immediately on launch. From the device syslog: assertiond: The process failed to exec SpringBoard: Bootstrapping failed - Unable to bootstrap process Our distribution certificate was issued on Feb 2, 2026, signed by WWDR G3 intermediate certificate. This issue affects all apps under our Apple Developer account on iOS 9-12 devices. iOS 13 and above works fine.
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5
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6
Views
611
Activity
Apr ’26
StoreKit 2 Returns 0 Products - Subscriptions “Ready to Submit” in App Store Connect
I’m having an issue where Product.products(for:) returns an empty array in sandbox testing, even though my subscriptions appear fully configured in App Store Connect. Setup: iOS app using StoreKit 2 (async/await) Two auto-renewable subscriptions configured Both subscriptions show “Ready to Submit” status Pricing set for all regions Localization complete (English US) Review screenshots uploaded Review notes added 7-day free trial configured Testing Environment: Real device (iPhone, iOS 18+) TestFlight build uploaded AFTER subscriptions marked Ready to Submit Sandbox tester account logged in via Settings → Developer → Sandbox Apple Account Cleared purchase history multiple times What I See: 🛒 Fetching IAP products... 🛒 ✅ Products loaded: 0 🛒 ❌ No products found What I’ve Tried: Verified Product IDs match exactly (character-for-character) Clean builds and fresh TestFlight installs Multiple sandbox account sign-out/sign-in cycles Cleared sandbox purchase history Waited 24+ hours after metadata completion Same StoreKit 2 code works in another app with non-consumable IAP Code Sample: private let productIDs = [ "com.myapp.monthly", "com.myapp.yearly" ] func loadProducts() async { do { let products = try await Product.products(for: productIDs) print("Products loaded: \(products.count)") } catch { print("Failed: \(error.localizedDescription)") } } Questions: Is there additional propagation time needed for auto-renewable subscriptions vs non-consumables? Are there any hidden metadata requirements beyond what shows in App Store Connect? Has anyone experienced this where subscriptions simply never propagate to sandbox? Any help appreciated. Already submitted a support case to Apple but looking for community insights.
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7
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1
Views
435
Activity
Dec ’25
App Store Connect “Missing Metadata” Nightmare: The Solution I Spent HOURS Searching For
I just spent way too many hours trying to figure out why my in-app subscription was stuck in “Missing Metadata” in App Store Connect, even though I had filled out everything. If you're here because you're in the same boat, this is the solution Apple doesn't make obvious. The Problem I created an auto-renewable subscription (Kanabloom Premium) and filled in all required fields. The subscription was still marked "Missing Metadata", preventing me from submitting it. The “In-App Purchases” section wasn’t showing up in my App Store version submission, which meant I couldn't even attach the subscription to my app version. I triple-checked the metadata, pricing, tax settings, review screenshot, and even resaved everything, but nothing worked. What I Tried (Before Finding the Fix) Checked that pricing was set up correctly for all countries. Uploaded the required review screenshot for the subscription. Made sure the subscription group existed and was linked properly. Refreshed, logged out/in, and tried different browsers. Read every Stack Overflow, Reddit, and Apple Developer Forum post I could find. Even tried creating a dummy subscription to see if that would reset the system. The Solution: Localizing the Subscription Group Here’s the stupidly hidden requirement that finally fixed it: ✅ Your subscription group itself (not just the subscription) needs a localized display name. App Store Connect requires each subscription group to have at least one localized display name for it to be valid. If this is missing, all subscriptions inside that group will stay stuck in “Missing Metadata” no matter how complete they are. How to Fix It: Go to App Store Connect > Subscriptions > Subscription Group Click on your subscription group (not the individual subscription). Check if there's a localization added under "Group Reference Name." If missing, add a localization (e.g., English) and save. Refresh the page and boom – the subscription will finally be "Ready to Submit." Conclusion Apple really needs to make this requirement clearer. Now that I’ve finally figured it out, hopefully, this post helps someone else avoid losing hours of their life to the same issue. If you're still stuck, double-check that: You’ve set pricing and enabled "Cleared for Sale." You’ve uploaded a review screenshot for the subscription. You’ve signed all App Store agreements and banking/tax documents. Your app's In-App Purchase capability is enabled in Xcode. Let me know if this helped you! I wish I had found a post like this sooner. 😂 This should make for a useful and searchable post in case other devs run into the same headache. Let me know if you want any tweaks before posting! 🚀
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3
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7
Views
757
Activity
Mar ’26
Unable to transfer app to another account
Among requirements to transfer app there is one called "clear all builds and testers and empty all fields under Test Information" under TestFlight but it seems there has been an update to appstore internal code as now I simply can't clear any field under Test Information as error pop ups "There are one or more errors on page." requiring me to fill them. How do I transfer apps now?
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5
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7
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474
Activity
Feb ’26
App icon not showing in TestFlight and App Store Connect, but visible on device
Hi everyone, we are currently facing an issue with one of our apps regarding the new icon requirements in iOS 26. • We created the app icon using Apple’s Icon Composer. • On the device, everything works perfectly: the app icon is shown on the home screen, and it can also be customized with the new iOS 26 features (colors, transparency, etc.). • However, in TestFlight the app icon is not displayed at all (in the TestFlight app on the device). • In App Store Connect, the icon is also not shown in the overview for the app. Interestingly, within the list of TestFlight builds in App Store Connect the icon is visible. What we have tried so far: • Created an archive and manually uploaded it to App Store Connect → no icon in TestFlight. • Took the working Icon Composer asset from another app target where everything works correctly, deleted the old one in this project, and copied the working asset into the problematic target. → Same behavior: visible on the device, but still missing in TestFlight and App Store Connect overview. In contrast, in another app (using the same workflow and also Icon Composer), everything works perfectly: the icon shows up on the device, in TestFlight, and in App Store Connect. Has anyone experienced a similar situation? Is there something specific that needs to be set in App Store Connect (e.g. Marketing Icon / Branding section), or could this be related to the new iOS 26 icon handling? Any help or hints would be greatly appreciated. Thanks in advance!
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13
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7
Views
1.2k
Activity
Oct ’25
Add for review adds the wrong app version / build
The add for review button adds an old version to review When I create a new submission, add a new build (with new updated version number), then add it for review, it adds my old (already approved) version for review. I remove that from "Items ready to review" and try again Same thing I've already verified: New submission is using a different version / higher version number The correct corresponding build was added to the submission No items in queue I am selected on the correct submission
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8
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7
Views
350
Activity
Jul ’25
Xcode cloud disconnect with frameworks
I've been using Xcode cloud for a few of my frameworks for months now. Recently (like within the last month or two) when I log in to App Store Connect and click on any of my frameworks it tells me that I can setup Xcode cloud. But within Xcode I can still see my workflows and any builds (both new and old). The builds were still passing so I wasn't worried about it until I added a new dependency to one and the builds started failing because I haven't authorized the new dependency. It seems the only way to authorize a new dependency is on the website which now only shows me that I can setup Xcode cloud. I have tried deleting my workflows and creating new ones this works in Xcode but am still unable to view on App Store connect deleting Xcode cloud data (in Xcode) and recreating Xcode cloud data (in Xcode) everything looks good in Xcode and I can kick off new builds but still shows me the setup screen in App Store connect My setup: Sample Xcode project inside the top level of the package this seems to be a requirement for setting up frameworks in Xcode cloud? package linked to sample project
Replies
1
Boosts
7
Views
262
Activity
Jul ’25
"Final reminder: Answer the updated age ratings questions." But there are no questions
I received the email from Apple entitled "Final reminder: Answer the updated age ratings questions." However if I login to App Connect, or click on the link in the email to go directly to App Connect, there are no questions. There are 6 tabs/sections in App Connect, flicking through them, there are no questions about age ratings. Even if I could find these questions, if there are no apps actually released to the App Store (and no plans to release any) is answering these questions necessary? The Apple email sounds quite threatening in its tone, hinting at consequences if you don't comply, but I can't comply because no questions in App Connect are being presented.
Replies
6
Boosts
3
Views
707
Activity
Dec ’25
How to regenerate passkey for appstoreconnect.apple.com
When logging into appstoreconnect I get the option to use a password or passkey: Password works fine. However passkey always results in: This is probably because I don't actually have any passkeys: So I think what is happening is that Apple thinks I have a passkey, which is why it's offering that as an option. I can't see any option to create a passkey, or regenerate one. I'm not sure how I've ended up in this state. I have a vague memory that sometime years ago when passkeys were first introduced on appstoreconnect that I tried to create one, but because it wouldn't let me store it in BitWarden, I backed out. It's not a major problem because I can still log in using password. But I'm worried in case some time in the future passkey becomes the only option. Does anyone know of any way I can reset or regenerate my passkey for appstoreconnect?
Replies
2
Boosts
2
Views
585
Activity
Dec ’25
Validation failed, despite using RC (17A321) of Xcode 26
Just after the event broadcast, checked to see if the RC of Xcode 26 was ready for download. It was, so I downloaded it, downloaded all of the relevant platform support, made sure to Clean Build folder, checked that I had no issues with my project, then updated build numbers appropriately and ran an Archive. Upon attempting to submit, get this error: Unsupported SDK or Xcode version. Your app was built with an SDK or version of Xcode that isn’t supported. Although you can use beta versions of SDKs and Xcode to build and upload apps to App Store Connect, you need to use the latest Release Candidates (RC) for SDKs and Xcode to submit the app. For details on currently supported SDKs and versions of Xcode, visit: https://developer.apple.com/news/releases. (ID: 56cbe718-2d73-41d0-8783-f554f8277b61) What things should I be checking on my end to make sure I didn't miss something? For reference, here are screenshots of the supported releases, and "About Xcode":
Replies
2
Boosts
6
Views
247
Activity
Sep ’25
Seeking Advice on App Store Optimization for a New App With Low Initial Traction
I launched my app on the App Store and Google Play about two months ago and despite improving the icon and screenshots I have only reached around 40 downloads which makes me believe ASO is my main challenge. I started using ASO tools like TryAstro and AppTweak but the keyword metrics such as volume 39 and difficulty 0 are confusing so I would appreciate guidance on interpreting this data and on effective ASO strategies for a new app with minimal downloads or ratings.
Replies
5
Boosts
1
Views
428
Activity
May ’26
Trademark complaint but no followup
Hello, I have recently received a trademark infringement claim against my app. The claim did not specify exactly how I am infringing, or supply any other actionable information. However they did mention they filed at the USPTO. Nevertheless I pulled my app from the U.S app store to prevent any unintentional infringement, and contacted the complainants to resolve the situation. It's been a few weeks since then and I haven't heard anything from the complainants. Meanwhile Apple is reminding me to resolve this conflict. Does anybody here have any advice on how to proceed? I have tried getting in touch with AppStoreNotices@apple.com but they do not appear to reply. Thanks!
Replies
1
Boosts
0
Views
778
Activity
May ’26
App Store Connect Encryption Questions- AES Encryption
I use AES encryption on my app (it's a game), I encrypt the user data (JSON file) (levels / scores / etc...) This is how I answered the App Store Connect questions, not sure if it's correct:-Does your app use encryption? Select Yes even if your app only uses the standard encryption within Apple’s operating system. YES-Does your app qualify for any of the exemptions provided in Category 5 You can select Yes for this question if the encryption of your app is: (a) Specially designed for medical end-use (b) Limited to intellectual property and copyright protection (c) Limited to authentication, digital signature, or the decryption of data or files (d) Specially designed and limited for banking use or “money transactions”; or (e) Limited to “fixed” data compression or coding techniques NO-Does your app implement any encryption algorithms that are proprietary or not accepted as standards by international standard bodies (IEEE, IETF, ITU, etc.)? NO-Does your app implement any standard encryption algorithms instead of, or in addition to, using or accessing the encryption within Apple’s operating system? YESIs your app going to be available on the App Store in France? YESNow it's sending me to Encryption page - Add Export Compliance Documentation for ITC.apps.universal.platformName.iosIs your app designed to use cryptography or does it contain or incorporate cryptography? (Select Yes even if your app is only utilizing the encryption available within Apple’s operating system.) YESDoes your app meet any of the following: (a) Qualifies for one or more exemptions provided under Category 5 Part 2 (b) Use of encryption is limited to encryption within Apple’s operating system (c) Only makes calls over HTTPS (d) App is made available only in the U.S. and/or Canada NODoes your app implement any encryption algorithms that are proprietary or not accepted as standards by international standard bodies (IEEE, IETF, ITU, etc.)? NODoes your app implement any standard encryption algorithms instead of, or in addition to, using or accessing the encryption within Apple’s operating system? YES (it asks me to submit a copy of your French encryption declaration approval form- not sure what it is so I changed it to NO meanwhileClicked OK and then nothing happens. I'm not sure how to continue from here, In order to submit my app to test flight I need to provide export compliance information, which asks my the questions above, and then sends me to Add Export Compliance Documentation, but nothing was added ...
Replies
4
Boosts
3
Views
14k
Activity
Mar ’26