In response to inquiries from users, we have confirmed the following phenomenon.
If you select "Private email address" in the flow of new user registration with Apple ID, you will not receive the verification code email when performing two-factor authentication.
■User impact
If you use your Apple ID to link an external account without making your email address public, you will not receive the authentication code during two-factor authentication and will not be able to proceed. The date and time of the impact is currently unknown.
◎Impact 1: New registration
If you select "Private email address" in the flow of registering a new user with Apple ID, the verification code will not be received during two-factor authentication and registration will not be completed.
◎Impact 2: Login of existing account
When two-factor authentication is required for an existing account registered with Apple ID set to "Private email address," the verification code is not received and the user cannot log in.
→If you have not registered a login method other than Apple ID for the relevant account, there is no other way to log in.
■About workarounds
・I thought that I could avoid this issue by canceling the private setting of my Apple ID, but I was unable to do so.
→There is currently no workaround found for existing users who are experiencing this issue.
・However, the scope of influence is limited.
■Cause investigation status
Premise: For an Apple ID whose email address is not made public, the two-factor authentication authentication code email follows the following route.
①CDC/GIGYA
miraiz-persol.jp (SendGrid)
Apple's email server (relay server to hide the user's real email address)
User mailbox
→Since '1' are working, the problem seems to have occurred after the connection from ② or ③.
(At this stage, we cannot determine who is at fault: the user, MIRAIZ, or Apple. We are currently investigating.)
◎Hypothesis
・Is there something wrong with Apple's mail server?
・Is it not delivered because the user's mailbox is full?
■Questions, research, and responses we would like to receive
Please check the following two points and reply.
1st point
As shown in the attached image, there seems to be no problem with the SPF settings.
Is it possible to check to see if any errors have occurred with Apple's mail server?
2nd point
Are there any cases where you still can't receive emails even if you deactivate your Apple ID?
I would like to know if there are any patterns in which emails are not being delivered in terms of past inquiries or overall specifications
Topic:
Privacy & Security
SubTopic:
General
Tags:
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