Auto-renewable Subscriptions

Offer a seamless experience for digital subscriptions in your apps. StoreKit APIs provide a simple, powerful way to implement auto-renewable subscriptions in apps on all Apple platforms and in all App Store categories.

    Overview

    Auto-renewable subscriptions give users access to content, services, or premium features in your app on an ongoing basis. At the end of each subscription duration, the subscription automatically renews until a user chooses to cancel it. Users can subscribe on iOS, iPadOS, macOS, watchOS, and tvOS.

    Great subscription apps justify the recurring payment by providing ongoing value to users and continually innovating the app experience. If you’re considering implementing the subscription model, plan to regularly update your app with feature enhancements or expanded content.

    Many types of apps can take advantage of subscriptions, including apps that offer new game levels, episodic content, software as a service, or cloud support. Other appropriate subscriptions include apps that offer consistent, substantive updates, or access to libraries or collections of content. You can offer subscription in-app purchases alongside other in-app purchase types.

    Getting Ready

    To offer subscriptions (a type of in-app purchase) you’ll need to implement StoreKit APIs in your app, configure your subscriptions in App Store Connect and assign them to a subscription group (a group of subscriptions with different access levels, prices, and durations that users can choose from). After creating your subscriptions, include details such as a name, pricing, and description. This information displays in the In-App Purchases section of your app’s product page. Ensure that the subscriptions are available across all device types that your app supports. Consider including a way for subscribers to see the status of their subscription, along with upgrade, crossgrade, and downgrade options, and a deep link to easily manage or turn off their subscription from within your app. Make sure to follow our design and review guidelines. To get ready, do the following:

    Understanding Guidelines for Subscriptions

    Before creating your subscriptions, make sure you know about the requirements and best practices that will help you deliver a great user experience. The guidelines below provide details on what your subscriptions need to include and how they should be presented in your app, as well as information on making changes to existing subscriptions, offering free trials, and more.

    85% Net Revenue After One Year

    The net revenue structure for auto-renewable subscriptions differs from other business models on the App Store. During a subscriber’s first year of service, you receive 70% of the subscription price at each billing cycle, minus applicable taxes. After a subscriber accumulates one year of paid service, your net revenue increases to 85% of the subscription price, minus applicable taxes.

    Here’s how it works:

    • Auto-renewable subscriptions on all Apple platforms are eligible.
    • Includes paid introductory periods (pay as you go, pay up front).
    • Excludes free trials and bonus periods.
    • Upgrades, downgrades, or crossgrades between subscriptions in the same group do not affect the one year of paid service.
    • A move to a subscription in a different group resets the days of service.

    If a subscription is no longer active — for example, due to a cancellation or a billing issue — the days of paid service stop accumulating toward the one year of paid service needed for an 85% proceeds rate, unless the user renews within 60 days.

    Creating Subscriptions

    To configure your auto-renewable subscriptions, you’ll use App Store Connect. Each subscription product will need to be created as part of a subscription group and assigned a level. How you set up your subscription group or groups will determine how customers can subscribe to your content or services, how they move between subscriptions, when they are billed, and your proceeds rate. Before creating subscriptions, ensure that you understand the right subscription setup for your business model.

    Creating a Subscription Group

    Each subscription you offer must be assigned to a subscription group. A subscription group is made up of subscriptions with different access levels, prices, and durations so users can select the option that best fits their needs. Since users can only buy one subscription within a group at a time, creating a single group is the best practice for most apps as it prevents users from accidentally purchasing multiple subscriptions.

    If your app needs to offer users the ability to buy multiple subscriptions — for example, to subscribe to more than one channel in a streaming app — you can add these subscriptions to different groups. Users who buy subscriptions in multiple groups will be billed separately for each subscription. Keep in mind that if a user moves from one subscription group to another, their renewal date will change and their days of paid service will reset. Multiple subscription groups are not recommended for apps in which users would expect to have a single active subscription.

    Keep your offerings simple so users can easily understand their options. For each subscription, create a user-friendly, self-explanatory name that differentiates it from others in the group. Use distinct names for app, the subscription group, and each subscription to avoid confusion.

    App name
    Subscription Group Display Name
    Subscription Display Name
    Price/Duration
    App name
    Subscription Group Display Name
    Subscription Display Name
    Price/Duration

    Ranking Subscriptions Within the Group

    If you offer more than one subscription price tier within a group, each subscription can be assigned to a level. This ranking determines the upgrade, downgrade, and crossgrade path available to subscribers. Rank your subscriptions in descending order, starting with the one that offers access to the most content, features, or services, regardless of duration. You can add more than one subscription to each level if the offerings are equal.

    Users can manage their subscriptions in their account settings on the App Store, where they see all renewal options and subscription groups, and can choose to upgrade, crossgrade, or downgrade between subscriptions as often as they like. When a user makes a change in their subscription level, the timing of the change varies depending on what has happened:

    Upgrade. A user purchases a subscription that offers a higher level of service than their current subscription. They are immediately upgraded and receive a refund of the prorated amount of their original subscription. If you’d like users to immediately access more content or features, rank the subscription higher to make it an upgrade.

    Downgrade. A user selects a subscription that offers a lower level of service than their current subscription. The subscription continues until the next renewal date, then is renewed at the lower level and price.

    Crossgrade. A user switches to a new subscription of the equivalent level. If the subscriptions are the same duration, the new subscription begins immediately. If the durations are different, the new subscription goes into effect at the next renewal date.

    Pricing Subscriptions for Each Territory

    Apps with auto-renewable subscriptions can choose from 200 price points across all available currencies and price tiers. You can set the prices you think are appropriate for subscribers in different locations, and you have the flexibility to price your subscriptions at parity if they’re available elsewhere.

    Pricing Tool. The App Store Connect pricing tool can help you manage pricing based on current exchange rates. If there is a tax change or currency adjustment in a particular region, the price of subscriptions will generally not be affected unless you decide to pass the change on to your users. If you want to change the price of a subscription in a specific market, it’s important to understand which markets are tax inclusive before you take action. For example, if you decide to lower the subscription price for users in Germany, the revenue you’ll receive will be the purchase price minus the European Union’s value added tax (VAT) and minus Apple’s commission. The default pricing in the App Store Connect pricing tool is inclusive of applicable taxes that Apple collects and remits. For more information, review Schedule 2 of the Apple Developer Program License Agreement, which describes territories that have different tax treatments.

    Family Sharing Now available

    Family Sharing allows a subscriber to share access to an auto-renewable subscription with up to five family members across their Apple devices. With a streamlined, convenient user experience, Family Sharing can help you attract subscribers, encourage paid subscriptions, increase user engagement, and improve retention. You can enable Family Sharing for your subscription in App Store Connect.

    Whether a subscription is shared with a subscriber’s family by default depends on their subscription sharing settings and if the purchase was made before or after you enabled Family Sharing in App Store Connect. Subscribers who do not have the subscription shared by default are informed by Apple via push notification that the subscription can be shared with their family.

    To help customers make a selection that best fits their needs, your subscription’s display name and sign-up screen should indicate that Family Sharing is included. You might also use in-app messaging to notify eligible subscribers that their subscription can be shared with family and explain how they can turn on sharing. Use receipt validation to verify and provide the proper access to subscribers and their family. Please note that once you enable Family Sharing for a subscription, it cannot be disabled.

    Turn on Family Sharing for in-app purchases

    Offering Subscriptions to Multiple Apps

    You can offer auto-renewable subscriptions to access multiple apps. Each app must be approved to use auto-renewable in-app purchases and published under the same developer account.

    Use App Store Connect to set up separate and equivalent auto-renewable subscriptions for each app included in the multi-app subscription so that users can subscribe from any app. To avoid users paying multiple times for the same offering, make sure to verify that they are active subscribers before showing any subscription options. For details on how to determine whether a subscription is currently active, see Retaining Subscribers.

    You can also create an app bundle to group multiple subscription apps into a single download at a reduced price. App bundles can include up to 10 of your iOS apps or up to 10 of your macOS apps.

    Attracting Subscribers

    By allowing users to try your subscription at the moment they’re most interested in its value, you increase the likelihood that they will subscribe. There are several ways you can provide a preview of the subscription experience.

    Present subscription benefits during onboarding. By highlighting the value of your subscription when users first launch your app, you can educate them on how the app works and help them understand what they will gain from subscribing. Keep onboarding brief, engaging, and focused on the features your audience cares about, such as the ability to access the subscription across multiple device types. Include a succinct call to action and clear subscription terms.

    To find out what you’ll need to include, see Clearly Describing Subscriptions.

    Offer a freemium app experience. A freemium app allows customers to use the app at no cost, with the option to subscribe if they want to enhance their experience or engage more deeply. A free experience lowers the barrier to try an app, and users may be more inclined to invest in paid features after having had time to enjoy the app.

    Include contextually relevant prompts to encourage users to subscribe — for example, when they near their monthly limit of free articles or videos. Additionally, consider making it easy for users to subscribe at any time by including a prompt throughout the app interface. Test and measure the impact of these prompts, and consider trying different versions of your call-to-action messaging to understand what resonates most with your audience.

    Offer a metered paywall. A metered paywall allows users to access a finite amount of content for a specified duration before needing to make a purchase — for example, viewing 10 full articles per month for free in a news app. This gives users the opportunity to immediately start sampling your subscription experience, while encouraging engaged users to subscribe.

    Clearly Describing Subscriptions

    An effective subscription purchase flow makes it simple for users to get the product or service they’re interested in. Use consistent messaging and include clear terms so users can easily recognize the value of the offer. A lengthy sign-up process will lower your subscription conversion rate, so keep the purchase flow simple and only ask for necessary information. In addition, the following details must be included in your subscription’s sign-up screen:

    • Subscription name and duration, and the content or services provided during the subscription period
    • Full renewal price, shown clearly and prominently, and localized in available currencies
    • A way for current subscribers to sign in or restore purchases

    Please note that your app and App Store metadata must include links to your Terms of Use and Privacy Policy.

    Billing Amount
    In the purchase flow, the amount that will be billed must be the most prominent pricing element in the layout. For example, an annual subscription should clearly display the total amount that will be billed upon purchase. While you may also present a breakdown price that the annual amount is equivalent to or a savings when compared to weekly or monthly subscriptions, these additional elements should be displayed in a subordinate position and size to the annual price. This ensures that users are not misled.

    Free Trials
    In the purchase flow for a free trial, clearly indicate how long the free trial lasts and the price billed once the free trial is over.

    Promoting Subscriptions on the App Store

    You can promote your subscriptions directly on your App Store product page so users can easily find them and start a purchase or introductory offer even before downloading your app. Choose to promote up to 20 in-app purchases at a time to help you effectively increase discoverability for content within your app. This can be particularly effective for letting new customers know about introductory offers.

    Learn about promoting your in-app purchases

    Promoted in-app purchases have unique metadata to communicate their value.

    Providing Subscription Offers

    You can create subscription offers to grow and retain your customer base by giving them a free or discounted price for a specific duration for an auto-renewable subscription. At the end of the offer period, the subscription auto-renews at the standard price unless a subscriber cancels it or turns off auto-renewal. You can provide the following pricing options for subscription offers:

    Free. A subscriber can access your subscription for free for a specific duration — for example, a one-month free offer for a subscription with a standard renewal price of $4.99 per month. Their subscription begins immediately, but they won’t be billed until the offer duration ends. This offer may be useful if you want to let users experience your subscription at no immediate cost to them.

    Pay as you go. A subscriber pays a discounted price each billing period for a specific duration — for example, $1.99 per month for three months for a subscription with a standard renewal price of $9.99 per month. Once the duration is over, they’ll be billed at the standard renewal price. This option may be useful if you want to attract price-sensitive users with a recurring discount without having to offer that discount for the lifetime of the subscription.

    Pay up front. A subscriber pays a one-time price for a specific duration — for example, $9.99 up front for the first six months of a subscription with a standard renewal price of $39.99 per year. Once the duration is over, they’ll be billed at the standard renewal price. This offer may be useful if you want to offer an extended experience that gives users time to enjoy the subscription before the next renewal.

    Offer Types

    There are three types of subscription offers you can give to customers: introductory, promotional, and offer codes. You can provide all three offer types at once, depending on your business goals. To determine which type might be best for a particular use case, consider each offer’s intended use, customer eligibility, redemption limits, and other criteria. All offers are set up in App Store Connect, where you’ll choose the offer type, duration, pricing, and more. For details about offer types and available durations, see Pricing and Availability.

    Comparing Subscription Offers
      Introductory Offers Promotional Offers Offer Codes
    Primary Use Acquiring new subscribers Retaining and winning back subscribers Acquiring, retaining, and winning back subscribers
    Customer Eligibility New subscribers within the app Existing or previous subscribers within the app. Customers who have not subscribed within the app cannot complete this type of offer. New, existing, or previous subscribers
    Distribution and Redemption Distributed and redeemed within the app or on the App Store via promoted in-app purchase Distributed and redeemed within the app Distributed through any digital or offline methods. Redeemed in the App Store or within the app.
    Redemption Limits A customer can redeem one introductory offer per subscription group You determine how many offers a customer can redeem A customer can redeem one code per active offer
    Offer Limits One offer per subscription, per territory 10 active offers per subscription 10 active offers per subscription. You can create a maximum of 150,000 codes per app per quarter.
    Offer Configuration You select timing, territories, pricing and duration in App Store Connect You decide business logic, select price and duration in App Store Connect, and use StoreKit APIs to present offers to eligible users You select customer eligibility rules, timing, territories, pricing, duration and number of codes in App Store Connect
    Compatibility iOS 10, iPadOS 10, macOS 10.12.6, tvOS 10 and later iOS 12.2, iPadOS 12.2, macOS 10.14.4, tvOS 12.2 and later iOS 14 and iPadOS 14 and later

    Introductory Offers

    Allow new subscribers to experience the value of your subscription before paying full price. You can display these offers within your app’s subscription sign-up screen using StoreKit APIs. Users are eligible for one introductory price within a subscription group, which you configure in App Store Connect.

    You can promote introductory offers on the App Store to reach more potential customers. Promoted in-app purchases appear on your product page, can display in search results, and may be featured on the Today, Games, and Apps tabs.

    Offer Codes Now Available

    Offer codes can help you acquire, retain, and win back subscribers by providing a subscription at a discount or for free for a limited time. You can distribute these unique, one-time codes however you choose using online and offline channels. Offer codes can be used in a variety of ways — for example, you can:

    • Send an email sharing the latest features, recently added content, and an offer code to current or lapsed subscribers so they can experience your service for a limited time.
    • Distribute flyers that include unique offer codes to promote your service to event attendees.
    • Partner with another company on a marketing initiative or campaign to help promote your app.
    • Provide an offer code to a subscriber with a customer service issue to compensate for the issue and encourage retention.
    • Distribute offer codes within an app that you are sunsetting as a way to transition subscribers to your new app and promote your service.

    Configuration

    When configuring offer codes in App Store Connect, you’ll determine customer eligibility. If new subscribers are eligible, you’ll also decide whether or not they can redeem an offer code in addition to an introductory offer. Offer codes expire after a maximum of six months from the date they are created, so be mindful of how many you generate at a given time. Customers can redeem only one code per offer, but may be eligible to redeem multiple offers for a single subscription, depending on your configuration choices. Be sure to consider the implications of creating multiple offers for a single subscription.

    Distribution

    You can download codes and their associated URLs in batches and distribute them however you choose. Consider which channels might be most effective at reaching your intended customers and note eligibility or availability limits in your communications. When providing offer codes to existing customers, make sure the offer is for a subscription within the same subscription group as their existing subscription.

    Redemption

    Customers on iOS 14 and iPadOS 14 and later can redeem offer codes on the App Store, through a one-time code redemption URL, or within your app if you’ve implemented the presentCodeRedemptionSheet API.

    Apple handles the redemption experience, which includes an offer details screen with the app icon, subscription display name, duration, and pricing, all of which you’ll add in App Store Connect. If you’ve previously added a promotional image for the subscription, this is shown instead of your app icon. To help customers make an informed decision, make sure that these details clearly describe the subscription experience. In order for customers to redeem an offer code, your app must be live on the App Store. If a customer does not have your app, they’ll be able to download it during the redemption experience.

    Once a user redeems an offer, provide a relevant experience based on their subscription state. For example, for a first-time subscriber, you might highlight the benefits of your subscription and provide onboarding. If your app includes account creation or requires agreement to additional terms, make this process as smooth as possible for customers who redeemed a code and are new to your app.

    To get started:

    • Set up your server to validate receipts and receive App Store server notifications.
    • If you’d like to allow for code redemption within your app, implement the presentCodeRedemptionSheet StoreKit API available in Xcode 11.6 or later.

    For more information, see:

    Promotional Offers

    Give existing or previous subscribers a free or discounted subscription for a specific duration. These offers provide the flexibility to create unique promotions to grow and retain your customer base. They can also help win back customers who canceled their subscriptions or promote an upgrade to another subscription at a special price.

    You decide the business logic for each offer and choose when to display the offer in your app using StoreKit APIs. You can have up to 10 active offers for each subscription, so you can determine which offers are most compelling and useful to customers. Make sure to consider the implications of having multiple offers in effect.

    Using receipt validation, you’ll be able to identify the auto-renewal status of your subscribers and understand which offers might be most effective. If a subscriber has turned off auto-renewal, you might display a promotional offer for one month free in order to win them back before the end of their current subscription period. If you’ve noticed a monthly subscriber has renewed multiple times, you might provide an offer to upgrade to an annual subscription at a discounted price. You can also think about other winback or upgrade opportunities based on various user journeys. For example, consider an offer that would be most valuable for users who cancel during a free trial versus users who cancel after spending time on an paid subscription.

    To get started:

    • Set up your server to validate receipts and receive App Store server notifications.
    • Generate access keys in the Users and Access section of App Store Connect.
    • Create a promotional offer on your app’s in-app purchase page for each product in App Store Connect.
    • Determine your business logic and implement StoreKit APIs available in Xcode 10.2 or later.

    For more information, see:

    Keeping Subscribers

    For users to stay subscribed to your app, they need to continue getting value out of the subscription. Update your app regularly with new content and feature enhancements to help encourage subscribers to maintain their subscriptions.

    Sending Notifications

    When written thoughtfully, notifications can help users stay engaged with your service and keep their subscriptions active. To ensure a positive user experience, make sure your notifications are timely, serve a clear purpose, and deliver meaningful information. You can also use push notifications to market your content — for example, promoting a subscription offer to users who have not yet subscribed. However, users must first explicitly opt in to receiving marketing push notifications via a method within your app that includes consent language and a clear way of opting out. Carefully consider the frequency, timing, and content of your notifications to ensure they always provide value to subscribers. Push notifications must not include sensitive personal or confidential information.

    Providing Subscriber Support

    Thoughtful customer support helps you manage relationships with your subscribers and can lead to improved engagement, higher retention, and better ratings and reviews. Use StoreKit and App Store server APIs to provide more seamless subscriber support, and to resolve issues in a more timely and efficient manner.

    Letting users manage their subscription

    A subscriber’s preferences may change during a subscription period. Let them manage their subscription within your app using the Manage Subscriptions StoreKit API (available in the sandbox environment). By providing a dedicated place in your app to manage subscriptions, you can also display other options before you present the system-provided management UI. For example, you might show a promotional offer that provides a higher service level for a discounted price. If they cancel, you might provide an offer to help win them back and encourage them to resubscribe. Or you might present a survey where they can share feedback about their subscription experience and reasons for cancelling, which can inform your marketing strategy. To ensure a positive user experience, always make it easy for subscribers to access the system-provided management UI where they can cancel if they wish.

    Extending a subscription’s renewal date

    In cases of service or content delivery issues — such as a server outage or technical glitch — you can extend the renewal date of a subscription using the Renewal Extension API (available later this year). For example, if a sports match is canceled or there’s an interruption to a live-streamed event, you might extend free service for a specified time in order to make up for the issue. You can move the renewal date for a customer’s subscription twice per calendar year, each up to 90 days in the future. Any days included in an extension won’t count toward the one year of paid service needed to receive an 85% proceeds rate.

    Alternatively, you can use offer codes to compensate dissatisfied subscribers with a free or discounted subscription for a specific period of time. These codes can be redeemed on the App Store or within your app.

    Determining subscriber status

    The Subscription Status API (available in the sandbox environment) lets you determine in one simple check whether a subscription is active, expired, in billing retry, or in grace period. Use this information to inform your retention strategy and provide subscribers with relevant information within your app, such as their upcoming renewal date.

    For more information, see:

    Retaining Subscribers

    Use the Subscription Status API (available in the sandbox environment) and In-App Purchase History API (available in the sandbox environment) to determine the status of your users’ subscriptions and view transaction history, so you can identify and act on:

    Voluntary churn. Determine if a subscriber has turned off auto-renew for a particular subscription using the Subscription Status API. You can also use App Store server notifications to get real-time updates about changes in a user’s status and key events related to their in-app purchases, such as a refund notification. Use this information to take action in response — for example, you might present a promotional offer to encourage them to stay subscribed, suggest an alternate tier that better fits their needs, or lock access to subscription content after their subscription expires. Be sure to inform the user of any changes and let them know if there’s anything they need to do in response, as well as how they can resubscribe.

    Involuntary churn. Involuntary churn occurs when a subscriber experiences a billing issue, such as an expired credit card. Choose to receive server notifications to learn when a subscription renewal fails due to a billing issue or use the Subscription Status API to determine if a subscription is in billing retry due to a billing issue. Use this information to act accordingly — for example, you might display a message within your app or send an email asking the subscriber to update their payment method on file with a link to the Payment Information area in their App Store account. Once resolved, you can reinstate service. Apple will attempt to collect payment for 60 days. If the subscription is renewed within 60 days, the days of paid service will resume from the renewal date.

    To prevent service interruption due to billing issues, enable Billing Grace Period in App Store Connect. Apple will attempt to address the billing issue and recover the subscription while the subscriber retains subscription access. If the subscription is recovered within this period, there won’t be any interruption to the days of paid service or to your revenue. If a user resubscribes after 60 days, the days of paid service will reset and you will receive the standard one year subscription rate until the next year of paid service passes.

    Price increase consent. When you increase the price of a subscription and Apple asks affected subscribers to agree to the new price, you can keep track of their consent status before the change takes effect. If a subscriber rejects the increase, you might offer an alternate subscription at a lower price. And for those who haven’t responded to the price increase, you might display an in-app message that explains the benefits of the subscription and how the price increase will improve their service.

    For implementation details, visit:

    Managing Prices

    You can keep an unlimited number of active subscribers at their existing price while increasing the price for new users. If you choose not to preserve the price for existing subscribers, they must agree to the increase, which may result in lost subscribers if they do not accept the change.

    If you have several cohorts of subscribers at different prices and want to move all subscribers to the current price, increase the price for users paying closest to the current price first, then the next closest, and so on. This ensures that users are not prompted with multiple notices to accept increasingly higher prices. Before you make any pricing decisions, research your target market’s pricing expectations and weigh the potential impact of raising the price against retaining subscribers.

    How Price Increases are Communicated. When you increase the price of a subscription, Apple informs affected subscribers via email and push notification and asks them to agree to the new price. On iOS 13.4 and iPadOS 13.4 and later, affected subscribers are also notified through a price consent sheet that automatically displays in your app. Although you can temporarily suppress the price consent sheet to avoid interrupting the user during a critical moment, we recommend keeping the default timing so the subscriber can immediately agree to the new price. If they do not agree, their subscription expires at the end of their current billing cycle.

    View and analyze subscription data to better understand how your subscriptions are performing. Filter data by Territory, App, Subscription Type, and more in Sales and Trends in App Store Connect.

    Subscription Summary Page. Get an overview of your subscriptions — including data on overall subscription performance, daily number of active paid subscriptions, retention and conversion rates, cancellation reasons, and more. You can use data on this page to help inform your strategy. For example, if your introductory offers have a low conversion rate, you might consider revising your in-app messaging to better explain your subscription’s value or extending the duration of the offers to give customers more time to experience your subscription’s value before making the decision to purchase.

    Subscription State Page. View your total active subscriptions based on their current state: standard price, introductory offers, promotional offers, and billing retry. Use this data to measure your subscriptions’ growth over time. For example, group data by Proceeds Rate to understand how many subscriptions earned a higher proceeds rate after one year. Filter or group data by different dimensions, such as Territory, Promotional Offer, Subscription, and more for additional insight.

    Subscription Event Page. View your total subscription activations, conversions to standard price, reactivations, renewals, and more. Filter data for additional insights. For example, filtering by a specific promotional offer will show you how effective it’s been at reactivating lapsed subscriptions. You can use this information to update your promotional offer strategy. For definitions of each subscription event, see App Store Connect Help.

    Subscription Retention Page. View data related to your subscription retention, as well as data on conversion rates for your introductory and promotional offers. The Retention Trends for Standard Paid Subscriptions section shows the percentage of subscriptions that were renewed for consecutive periods. You can filter this information by a specific subscription to understand which start months have the highest retention and investigate contributing factors — for example, launching new content in a particular month or a seasonal marketing campaign. This can help inform your engagement and retention efforts.

    Subscription Reports. You can download daily reports containing all of this information plus additional details, such as anonymized start date and days before canceling.

    For more information, see: