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“Account Locked”

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Kernel panic when using fclonefileat from ES
Hi, I am developing instant snapshot backup solution for macOS using Endpoint Security. We have stumbled upon a Kernel Panic when using fclonefileat API. We are catching a kernel panic on customer machines when attempting to clone the file during ES sync callback: panic(cpu 0 caller 0xfffffe002c495508): apfs_io_lock_exclusive : Recursive exclusive lock attempt @fs_utils.c:435 I have symbolized the backtrace to know it is related to clone operation with the following backtrace: apfs_io_lock_exclusive apfs_clone_internal apfs_vnop_clonefile I made a minimal repro that boils down to the following operations: apfs_crash_stress - launch thread to do rsrc writes static void *rsrc_write_worker(void *arg) { int id = (int)(long)arg; char buf[8192]; long n = 0; fill_pattern(buf, sizeof(buf), 'W' + id); while (n < ITERATION_LIMIT) { int file_idx = n % NUM_SOURCE_FILES; int fd = open(g_src_rsrc[file_idx], O_WRONLY | O_CREAT, 0644); if (fd >= 0) { off_t off = ((n * 4096) % RSRC_DATA_SIZE); pwrite(fd, buf, s
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Apple Developer Program Enrollment – Approval Time
I enrolled in the Apple Developer Program about 7 days ago, but my account is still showing as “Pending,” and I haven’t received any updates yet. I’ve already contacted Apple Developer Support via email, but I haven’t heard back so far. I wanted to check if this waiting period is typical, or if I should take any additional steps to complete the enrollment process. Has anyone experienced a similar delay recently? Any guidance on the usual approval timeline would be appreciated.
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App Store Connect API returning 403 from perfPowerMetrics using Admin / Dev role keys
I'm unexpectedly getting 403 status codes when calling the perfPowerMetrics APIs for any arbitrary app on my account. This worked last week, it is not working now. I have since revoked keys and recreated admin and developer keys--no luck, still getting 403. I've been working with the analytics APIs lately so I don't know exactly when the power and performance API stopped working. I've narrowed it down to something related to the token scope. When I have a scope on this endpoint of GET /v1/apps/1234567890/perfPowerMetrics it is rejected -- but the docs say I can create a token and reduce its scope like this. When I remove the scope and let the token be unbounded, the API call returns a valid response. FB22313063 - App Store Connect API: Fetching xcode metrics with an admin key generated token results in a 403 unexpectedly
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Organization enrollment Pending — paid twice, no membership confirmation email — Case ID 102844508761
Hi Apple Developer Support team, I am writing because I have exhausted every available support channel and need urgent manual intervention. Organization: Bedrock Residences Limited Apple ID: Temitope Moronkeji Case ID: 102844508761 Enrollment ID 333LLR3M2M Issue started: March 14, 2026 What happened: I enrolled Bedrock Residences Limited in the Apple Developer Program as an organization. I have completed the $99 payment twice. Both times I received the purchase acknowledgement email confirming the order. Neither time did I receive the membership confirmation email. My account has remained on Pending status for over 10 days. What I have tried: Contacted Apple Developer Support via email on March 14 and March 20 Zero response on both occasions The support portal will not allow me to reply to or update Case ID 102844508761 The Get More Help option on the support page does not allow me to submit a new request Current status: Account shows Pending Complete your purchase prompt still appears despi
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"Invalid Certificate Signing Request" error when generating MDM Push Certificate
Hello, I am currently developing an MDM solution, including both the sever-side(.NET) and the client app. I have recently been granted the MDM CSR signing permission in the Certificates, Identifier & Profiles of my developer account. I am following the official Apple documentation, Setting up Push Notifications for your MDM Customers, to generate the required MDM Push Certificate. However, I keep encountering the Invalid Certificate Signing Request error when uploading the encoded .plist file to the Apple Push Certificates Portal(identity.apple.com/pushcert). The steps I have taken so far: Generated .csr file via Keychain Access Used the MDM SCR certificate to sign the request. Created a .plist file for th final upload containing : Customer CSR: Base64 encoded Signature : Signed using the SHA256withRSA algorithm and Base64 encoded. Certificate Chain : Including my MDM Vendor Signing Certificate, the Apple WWDR intermediate certificate, and the Apple Root CA. Issues/Questions: Is there a specific
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Reply to System-wide deadlock in removexattr from revisiond / APFS
I opened one last week. Case-ID: 18860388 I don't think that’s a valid bug number. Details on the bug filing process are here, and the numbers are prefixed FB. Again, please upload the full spintrace to that bug and then post the bug number back here. It definitely revised (well, APFS), that's holding the lock. Sure, but the question is why, not who. Causes this kind of hang are the interactions between multiple locks and multiple processes. It's hard to pick up unless you're looking at the full log and know what you're looking for, but the basic form is that there are two locks: The outer lock, which the blocking thread (in this case, thread 0xc0616d) is inside and holding. The inner lock, which the blocking thread (thread 0xc0616d) is stuck waiting on. You can actually see this dynamic in the traces you sent. This lock is an APFS-owned lock: *940 apfs_vnop_getattr + 312 (apfs + 604336) [0xfffffe000beacff0] *940 IORWLockRead + 144 (kernel.release
Topic: App & System Services SubTopic: Core OS Tags:
1w
Code Signing "Invalid", No Reason Given
Hello, At work, we want to release a new version of our cross-platform desktop application this week. Unfortunately, I've had issues getting the dmg signed by the Apple notary service, which will delay the release until it's successful. However, I remade and successfully signed the previously released version (also dmg) with the same credentials, so I know it's not a problem with the file format or my account. I have tried the following to no avail: Lots of Googling Running xcrun notarytool submit with the -v option (verbose) to see more error messages Going to the URL given (appstoreconnect.apple.com/notary/v2/submissions/{submission_id}) and examining the file it downloaded (not much info, let alone helpful info) Contacting Apple developer support over the phone (they couldn't help with this particular issue, since it's code-level support) The only big change we made this time was switching to Maven for our build tool and dependency management (we previously used Ant with manual dependency manageme
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260
1w
Reply to Universal Links and Cloud-testing platforms
Thank you for the quick response and for the clarification on how iOS enforces AASA validation, that context is very helpful. To answer your question: our cloud-based device testing environment is a third-party device farm that runs automated UI tests against real iOS devices hosted in their infrastructure, BrowserStack. In order to install our app on their devices, their platform re-signs the app using their own provisioning profile, which is where the Associated Domains entitlement is lost. We fully understand that this is a security boundary by design, we are not looking to bypass AASA validation in production. Our concern is specifically scoped to pre-production testing: we need a way to validate our authentication flow end-to-end (including the Universal Link redirect back into the app) in an automated, cloud-hosted environment before shipping to production. Given your confirmation that there is no native provisioning flag to accommodate this, we have a follow-up question: Short of the Enterprise Develop
Topic: Code Signing SubTopic: Entitlements Tags:
1w
Reply to The iOS CallKit end my call without user action.
Thanks for your reply. But if the user taps any hardware to trigger an action, the app will receive it. How are you receiving these events from hardware or from the call screen UI? For example, if you're on the lock screen in a call and the user taps end call, how is your app receiving that event from the system? I ask, because the way I'd expect this to behave and the way our sample app behaves is that the system “directly” calls performEndCallAction: on your CXProviderDelegate, exactly what you seem to be describing. Then the app will create a CXAction to the CallKit, here the app will print the calling of this method: CXCallController.request(CXTransaction) is how your app asks CallKit to perform action on your app’s behavior. For example, Speakerbox uses it to implement its own interface for starting, ending, and muting calls. However, this is only used for implementing the in-app UI. The same actions in the call screen UI will be delivered directly through the provider delegate. __ Kevin Elliott
Topic: App & System Services SubTopic: General Tags:
1w
Delayed Developer Account Activation After payment
My sister paid for my Apple developer account with her credit card on the 12th of March, 2026. Apple promised to work on the account within 48 hours. Its been 11 days now and nothing from Apple. I even semt a support request email which was supposed to be responded to within 48 hours too, but nothing after days. Its quiet disappointing that it takes this long to verify a service I'm paying for. Google charges 25 dollars and still managed to activate a developers account almost immediately. Yet, 99 USD with apple amd this delay is what I get. This is wrong Please help review my account and activate my profile Thank you
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1w
Kernel panic when using fclonefileat from ES
Hi, I am developing instant snapshot backup solution for macOS using Endpoint Security. We have stumbled upon a Kernel Panic when using fclonefileat API. We are catching a kernel panic on customer machines when attempting to clone the file during ES sync callback: panic(cpu 0 caller 0xfffffe002c495508): apfs_io_lock_exclusive : Recursive exclusive lock attempt @fs_utils.c:435 I have symbolized the backtrace to know it is related to clone operation with the following backtrace: apfs_io_lock_exclusive apfs_clone_internal apfs_vnop_clonefile I made a minimal repro that boils down to the following operations: apfs_crash_stress - launch thread to do rsrc writes static void *rsrc_write_worker(void *arg) { int id = (int)(long)arg; char buf[8192]; long n = 0; fill_pattern(buf, sizeof(buf), 'W' + id); while (n < ITERATION_LIMIT) { int file_idx = n % NUM_SOURCE_FILES; int fd = open(g_src_rsrc[file_idx], O_WRONLY | O_CREAT, 0644); if (fd >= 0) { off_t off = ((n * 4096) % RSRC_DATA_SIZE); pwrite(fd, buf, s
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3
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0
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103
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1w
Apple Developer Program Enrollment – Approval Time
I enrolled in the Apple Developer Program about 7 days ago, but my account is still showing as “Pending,” and I haven’t received any updates yet. I’ve already contacted Apple Developer Support via email, but I haven’t heard back so far. I wanted to check if this waiting period is typical, or if I should take any additional steps to complete the enrollment process. Has anyone experienced a similar delay recently? Any guidance on the usual approval timeline would be appreciated.
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0
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0
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101
Activity
1w
App Store Connect API returning 403 from perfPowerMetrics using Admin / Dev role keys
I'm unexpectedly getting 403 status codes when calling the perfPowerMetrics APIs for any arbitrary app on my account. This worked last week, it is not working now. I have since revoked keys and recreated admin and developer keys--no luck, still getting 403. I've been working with the analytics APIs lately so I don't know exactly when the power and performance API stopped working. I've narrowed it down to something related to the token scope. When I have a scope on this endpoint of GET /v1/apps/1234567890/perfPowerMetrics it is rejected -- but the docs say I can create a token and reduce its scope like this. When I remove the scope and let the token be unbounded, the API call returns a valid response. FB22313063 - App Store Connect API: Fetching xcode metrics with an admin key generated token results in a 403 unexpectedly
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1
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0
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78
Activity
1w
Organization enrollment Pending — paid twice, no membership confirmation email — Case ID 102844508761
Hi Apple Developer Support team, I am writing because I have exhausted every available support channel and need urgent manual intervention. Organization: Bedrock Residences Limited Apple ID: Temitope Moronkeji Case ID: 102844508761 Enrollment ID 333LLR3M2M Issue started: March 14, 2026 What happened: I enrolled Bedrock Residences Limited in the Apple Developer Program as an organization. I have completed the $99 payment twice. Both times I received the purchase acknowledgement email confirming the order. Neither time did I receive the membership confirmation email. My account has remained on Pending status for over 10 days. What I have tried: Contacted Apple Developer Support via email on March 14 and March 20 Zero response on both occasions The support portal will not allow me to reply to or update Case ID 102844508761 The Get More Help option on the support page does not allow me to submit a new request Current status: Account shows Pending Complete your purchase prompt still appears despi
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0
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0
Views
66
Activity
1w
"Invalid Certificate Signing Request" error when generating MDM Push Certificate
Hello, I am currently developing an MDM solution, including both the sever-side(.NET) and the client app. I have recently been granted the MDM CSR signing permission in the Certificates, Identifier & Profiles of my developer account. I am following the official Apple documentation, Setting up Push Notifications for your MDM Customers, to generate the required MDM Push Certificate. However, I keep encountering the Invalid Certificate Signing Request error when uploading the encoded .plist file to the Apple Push Certificates Portal(identity.apple.com/pushcert). The steps I have taken so far: Generated .csr file via Keychain Access Used the MDM SCR certificate to sign the request. Created a .plist file for th final upload containing : Customer CSR: Base64 encoded Signature : Signed using the SHA256withRSA algorithm and Base64 encoded. Certificate Chain : Including my MDM Vendor Signing Certificate, the Apple WWDR intermediate certificate, and the Apple Root CA. Issues/Questions: Is there a specific
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0
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0
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44
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1w
Reply to Q How to verify a developer account
What is the correct way to verify a developer account? Thank you all.
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1w
Q How to verify a developer account
Welcome to the Developer Forums. I hope everyone is well. I have some questions and need support, so I hope the moderators, if they find that the place where I created this post is not appropriate, will direct me to the correct place. How to
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1
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62
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1w
Reply to Product ID conflict for IAP across staging/production apps
Hello, the Product ID should be unique at the developer account level. For your use case, use a different Product ID when creating products for the “App B (production)” app if you have already used them in App A (staging).
Topic: App & System Services SubTopic: StoreKit Tags:
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Reply to Payment processed 18 days ago, but Developer Program still not activated
same as me... I haven't been gotten any information or update on the payment or the account for 18 days now...
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1w
Reply to System-wide deadlock in removexattr from revisiond / APFS
I opened one last week. Case-ID: 18860388 I don't think that’s a valid bug number. Details on the bug filing process are here, and the numbers are prefixed FB. Again, please upload the full spintrace to that bug and then post the bug number back here. It definitely revised (well, APFS), that's holding the lock. Sure, but the question is why, not who. Causes this kind of hang are the interactions between multiple locks and multiple processes. It's hard to pick up unless you're looking at the full log and know what you're looking for, but the basic form is that there are two locks: The outer lock, which the blocking thread (in this case, thread 0xc0616d) is inside and holding. The inner lock, which the blocking thread (thread 0xc0616d) is stuck waiting on. You can actually see this dynamic in the traces you sent. This lock is an APFS-owned lock: *940 apfs_vnop_getattr + 312 (apfs + 604336) [0xfffffe000beacff0] *940 IORWLockRead + 144 (kernel.release
Topic: App & System Services SubTopic: Core OS Tags:
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1w
Code Signing "Invalid", No Reason Given
Hello, At work, we want to release a new version of our cross-platform desktop application this week. Unfortunately, I've had issues getting the dmg signed by the Apple notary service, which will delay the release until it's successful. However, I remade and successfully signed the previously released version (also dmg) with the same credentials, so I know it's not a problem with the file format or my account. I have tried the following to no avail: Lots of Googling Running xcrun notarytool submit with the -v option (verbose) to see more error messages Going to the URL given (appstoreconnect.apple.com/notary/v2/submissions/{submission_id}) and examining the file it downloaded (not much info, let alone helpful info) Contacting Apple developer support over the phone (they couldn't help with this particular issue, since it's code-level support) The only big change we made this time was switching to Maven for our build tool and dependency management (we previously used Ant with manual dependency manageme
Replies
3
Boosts
0
Views
260
Activity
1w
Reply to Universal Links and Cloud-testing platforms
Thank you for the quick response and for the clarification on how iOS enforces AASA validation, that context is very helpful. To answer your question: our cloud-based device testing environment is a third-party device farm that runs automated UI tests against real iOS devices hosted in their infrastructure, BrowserStack. In order to install our app on their devices, their platform re-signs the app using their own provisioning profile, which is where the Associated Domains entitlement is lost. We fully understand that this is a security boundary by design, we are not looking to bypass AASA validation in production. Our concern is specifically scoped to pre-production testing: we need a way to validate our authentication flow end-to-end (including the Universal Link redirect back into the app) in an automated, cloud-hosted environment before shipping to production. Given your confirmation that there is no native provisioning flag to accommodate this, we have a follow-up question: Short of the Enterprise Develop
Topic: Code Signing SubTopic: Entitlements Tags:
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Views
Activity
1w
Reply to The iOS CallKit end my call without user action.
Thanks for your reply. But if the user taps any hardware to trigger an action, the app will receive it. How are you receiving these events from hardware or from the call screen UI? For example, if you're on the lock screen in a call and the user taps end call, how is your app receiving that event from the system? I ask, because the way I'd expect this to behave and the way our sample app behaves is that the system “directly” calls performEndCallAction: on your CXProviderDelegate, exactly what you seem to be describing. Then the app will create a CXAction to the CallKit, here the app will print the calling of this method: CXCallController.request(CXTransaction) is how your app asks CallKit to perform action on your app’s behavior. For example, Speakerbox uses it to implement its own interface for starting, ending, and muting calls. However, this is only used for implementing the in-app UI. The same actions in the call screen UI will be delivered directly through the provider delegate. __ Kevin Elliott
Topic: App & System Services SubTopic: General Tags:
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1w
Reply to Payment processed 18 days ago, but Developer Program still not activated
Everything remains the same: my account is still not activated and I have received no response.
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1w
Delayed Developer Account Activation After payment
My sister paid for my Apple developer account with her credit card on the 12th of March, 2026. Apple promised to work on the account within 48 hours. Its been 11 days now and nothing from Apple. I even semt a support request email which was supposed to be responded to within 48 hours too, but nothing after days. Its quiet disappointing that it takes this long to verify a service I'm paying for. Google charges 25 dollars and still managed to activate a developers account almost immediately. Yet, 99 USD with apple amd this delay is what I get. This is wrong Please help review my account and activate my profile Thank you
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0
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0
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32
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1w