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5.1.1

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App rejected - Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
Hello to all, I’m developing an app with expo.dev and I have a problem that I need help. I’m not using xcode but I’m publishing with eas cli, so I don’t generate the plist file. My app locates the device in real time to provide the weather situation at home and navigation route using google maps in a webview. Apple has rejected the app with this communication: One or more purpose strings in the app do not sufficiently explain the use of protected resources. Purpose strings must clearly and completely describe the app's use of data and, in most cases, provide an example of how the data will be used. (Below the screen) My app use location for show to home the weather icon and for use route navigation in google maps inside a webview. With expo I have add string in app.json but is not enough. Someone can helpme? This is a part of code ios: { supportsTablet: true, bundleIdentifier: com.ikawalieridiakashi.it, googleServicesFile: ./assets/GoogleService-Info.plist, infoPlist: { ITSAppUsesNonExemptEncryption: false, N
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Apr ’25
Account-Bound Chat vs. Reviewer Expectations: Seeking Guidance
Hello Apple Developer Community, We are experiencing a significant challenge during the App Store review process regarding the account requirement for our app's core chat functionality. Our app provides a personalized chat experience where users interact with out services. This interaction involves sending and receiving messages within a dedicated chat interface. The App Store Review team has cited Guideline 5.1.1 Legal: Privacy - Data Collection and Storage, stating that the app requires users to register before accessing the chat feature. We are struggling to understand how a chat feature, which inherently involves communication between distinct participants, can function without user accounts. By definition, chat is a dialogue between individuals. How can a system deliver personalized replies and maintain conversation history without identifying the user? We are unaware of any app on the App Store that offers a chat-like experience without requiring user login. To ensure user safety and provide a
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215
Mar ’25
App (using MusicKit) rejected - Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
App Rejected stating Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage Issue Description One or more purpose strings in the app do not sufficiently explain the use of protected resources. Purpose strings must clearly and completely describe the app's use of data and, in most cases, provide an example of how the data will be used. My App is simple using MusicKit. My app has only two buttons and the user just taps them. ・search button : Search for Apple Music with auto-generated text and play previews. ・listen button : Listen to searched songs on Apple Music. NSAppleMusicUsageDescription key is the app requires Apple Music access to search for songs and to play the searched songs. I don't know how to fix it. Please let me know some advice.
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286
Mar ’25
App Rejected
Can anyone with experience successfully launching an app on the App Store help me? My app was recently rejected by Apple. It says my app didn’t comply with “Guideline 4.2 - Design - Minimum Functionality: The usefulness of the app is still limited by the minimal functionality it currently provides. Specifically, the app primarily offers content for users to view or use, with limited interactive features. Apps should provide valuable utility or entertainment, draw people in by offering compelling capabilities or content, or enable people to do something they couldn't do before or in a way they couldn't do it before.” And ”Guideline 5.1.1(v) - Data Collection and Storage: The app supports account creation but does not include an option to initiate account deletion. Apps that support account creation must also offer account deletion to give users more control of the data they've shared while using an app. Follow these requirements when updating an app to support account deletion: Only offering to tempor
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205
Feb ’25
rejected after review
After review it was mentioned We need additional information about the app's highly regulated services and/or handling of sensitive user data. The guideline 5.1.1(ix) requirements give users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data. Which companies or institutions provide the services offered in the app? -What is the relationship between [Name of Developer Account] and the providers of these services? The application is being developed for the Karnataka State Government, and the development and management of the app have been assigned as part of an official project. While the developer account used for publishing the application was purchased individually, it is associated with the development and maintenance of this project. The account facilitates app deployment and management while ensuring compliance with government requirements and security protocols. So Guid
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Feb ’25
Guideline 5.1.1 - Legal - Privacy
My application allows to upload photo logs and assign it to a person only by uploading images from camera. In the process it asks for camera and geolocation permissions. At this moment it doesn't do much. Why could this be happening? Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage The app collects information from various public sources to build individual profiles. Next Steps To resolve this issue, please remove any feature that attempts to build individual profiles based on collected public data.
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Oct ’24
Reply to Guideline 5.1.1 - Legal - Privacy
I have the same problem. My application uploading images from camera. In the process it asks for camera and geolocation permissions. I've already changed the purpose strings for the camera and location several times, but it doesn't seem to be noticed. Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage The app collects information from various public sources to build individual profiles. Next Steps To resolve this issue, please remove any feature that attempts to build individual profiles based on collected public data.
Feb ’25
Can't send email to private relay addresses: 550 Relay not allowed
We're unable to send email to private relay address.The server we're sending from is also the MTA, the domain is verified (with a checkmark) in and we're using (correctly configured) DKIM, DMARC (set to reject unauthenticated mail), and SPF (set to reject mail that doesn't match), but we're still getting this error:550 5.1.1 Relay not allowed for <xxxxx@privaterelay.appleid.comWhat could be wrong?Our SPF record looks like this:v=spf1 a mx ip4:... ip4:... ip6:.../64 ip6:.../64 include:servers.mcsv.net include:_spf.google.com -all(again, the email is actually sent from the server matching 'a', not mailchimp or google)I'm also able to verify that all the headers look right: Return-Path, From, and the smtp from all match both the verified domain and I've added it as an individual email address, Authentication-Results says dkim=pass, spf=pass, and dmarc=pass (p=REJECT sp=REJECT dis=NONE), the d value in the DKIM signature matches the domain, in short, everything seems to be set up properly.
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Dec ’19
App Rejected for Metadata issue
Hello, I have a subscription based app that has been rejected for 2.3.2 Performance: Accurate Metadata 3.1.2 Business: Payments - Subscriptions 5.1.1 Legal: Privacy - Data Collection and Storage I have added additional information to all of these areas, added links to the relevant privacy and usage pages. I am not sure why it keeps being rejected. I am missing some information but cannot see what is needed. Is there an example of the required information for a subscription based app for the localisation information. Currently the app needs a user account to access some of the features and the subscription provides access to that. A user with no account can access the free features without a login. Any pointers would be really appreciated
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293
Nov ’24
Help/App rejected
Hi, I am having a hard time understanding what I did wrong here. My app as a Login screen to authenticate the user, after which they are given to subscribe to either a monthly plan or a yearly plan(auto-renewed). After countless rejection, I guess I am failing to understand. This the message I received from the review team: Hello, Thank you for your question. Regarding guideline 5.1.1, Please note that although App Review Guideline 3.1.2 requires an app to make subscription content available to all the supported devices owned by a single user, it is not appropriate to force user registration to meet this requirement; such user registration must be optional.. Upon further review, additionally we found that your submission does not comply with the following guidelines: Guideline 2.3.2 - Performance - Accurate Metadata We noticed your free download app requires users to subscribe prior to accessing content or features, but this requirement is not clearly specified in your app description. Specifically,
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Nov ’24
App rejected - Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
App Rejected stating Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage We found in our review that your app does not meet all of our requirements for apps that offer highly regulated services or handle sensitive user data. Specifically: The account that submits the app must be enrolled in the Apple Developer Program as an organization, and not as an individual. The guideline 5.1.1(ix) requirements give App Store users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data. Next Steps To resolve this issue, it would be appropriate to take the following steps: Your app must be submitted through an Apple Developer Program account enrolled as an organization. You may either enroll in a new Apple Developer Program account as an organization, or request that your individual account be converted to an organization account by contacting Apple Developer Support.
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7.2k
Jul ’21
Reply to App rejected - Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
Hello, Thank you for your resubmission. Upon further review, we identified additional issues that need your attention. See below for more information. If you have any questions, we are here to help. Reply to this message in App Store Connect and let us know. Review Environment Submission ID: REDACTED Review date: November 21, 2024 Version reviewed: 1.3.9 Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage The app requires users to register with personal information prior to accessing non account-based features. Specifically, your app requires user to sign up or login before searching for the ride. Next Steps To resolve this issue, please revise the app to allow access to app content and features, such as viewing product listings, details, and pricing information, prior to registration or login. Once the user decides to use account-based features, the app may present the registration or login feature at that time. Support Reply to this message in your preferred language if you need assista
Nov ’24