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“Account Locked”

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Reply to Device Token Not Invalidated After App Uninstall (iOS 26.4 Beta)
Thank you for your response. I understand the following point: To summarize this interpretation: Existence of a 410 status merely indicates that the token is no longer valid and should not be used anymore. However, in some cases it is difficult to associate a device token with a user account because the app does not provide a login feature or user accounts. In our case, the following scenario can occur: The user installs the app on a device (IDFV: A, DeviceToken: a) The user uninstalls the app The user reinstalls the app on the same device (IDFV: B, DeviceToken: b) Push notifications are sent using both DeviceToken: a and DeviceToken: b As a result, two push notifications are delivered to the same device If we cannot associate the device token with a user account, what would be the recommended way to prevent duplicate push notifications being delivered to the same device in this situation? I would appreciate your guidance.
3w
Reply to Sandbox subscription test is triggering multiple transaction events for a single purchase attempt
Thank you for your reply, and I apologize for not providing enough detail earlier. Our app is built with React Native, and we implemented in-app purchases using an OpenIAP-related library that supports StoreKit 2. We are currently testing with a Sandbox account. The feature itself is not completely broken, but we are seeing several abnormal behaviors during testing. For example, even when a purchase is attempted only once, we sometimes receive the purchase-completed message two or three times. We have also observed other inconsistent behaviors during Sandbox testing. Because of this, we were wondering whether this might be related to instability or known issues in the Sandbox environment, rather than being entirely caused by our implementation. Has anyone experienced similar issues when testing subscriptions with StoreKit 2 in a React Native environment? If there are any known Sandbox limitations or specific points we should check first, I would greatly appreciate your advice.
3w
Unable to Locate Pending Terms & Conditions in App Store Connect
Hi, For the past week, I’ve been receiving the following warning when performing a sales figures sync through AppFigures: “[Apple ID] has new terms to agree to in App Store Connect. We will try to continue importing but some data may not be available. Please log in to your App Store Connect account and accept the Terms & Conditions.” However, when I log in to App Store Connect and review the Agreements, Tax, and Banking section, there are no pending agreements or new terms requiring acceptance. All agreements appear to be active and in effect. Because the warning persists, I’m wondering whether there may be a backend agreement or updated term that is not properly surfacing in the interface. While inspecting the page, I also noticed the following console warnings on appstoreconnect.apple.com: tb-alertbox--warn ng-isolate-scope is not valid I’m not sure whether this is related, but I wanted to mention it in case it could be preventing a required agreement notice from displaying. Thank you for your
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3w
Reply to Unable to Locate Pending Terms & Conditions in App Store Connect
Same, not sure if it's something on AppFigures side or on the Apple side. But something I noticed was that if I go to /agreements, there's a redirect back to /business. But for a split second, I saw that something was wrong with my bank account setup for paid apps. Though on the /business site, everything looks fine. Tried to get more time with simulating throttling via Chrome, but didn't gather any more information.
3w
Reply to Apple Pay Sandbox: onpaymentauthorized not fired after successful authentication (started March 6)
Hi @shirakura, Thanks for reporting the unexpected behavior you've observed in the Sandbox environment. For Apple Pay merchants using the Sandbox payment gateway, the user and device must now be a sandbox tester account. Previously, both production and sandbox tester accounts were supported. Could you please confirm you've configured the device to test against the Apple Pay & Wallet Sandbox? To confirm this, your device should be logged in with a sandbox tester account: Sandbox Testing https://developer.apple.com/apple-pay/sandbox-testing/ If your device is using a sandbox test account for Apple Pay and Wallet, the Apple Pay Server engineering team would need to investigate this issue directly via Feedback Assistant. To submit a bug report, please follow the steps outlined in the post below: Gathering Required Information for Troubleshooting Apple Pay on the Web Merchant Issues https://developer.apple.com/forums/thread/762994 Once submitted, please reply here with your
2w
App being In Review for multiple days
My app has been stuck on In Review for about 3 days now. Before that, it also spent around 3 days in Waiting for Review, so the total time has been close to 6 days. From what I’ve seen in the past, it usually takes 2–3 days to move from Waiting for Review to In Review, and then only a few hours to get a decision once the review actually starts. However, this time it seems different. Based on my server/Firebase logs, it doesn’t look like the reviewer has opened the app yet or created a test account, so it seems like the review may not have actually started. This is my first app submission, so I’m not sure if that might affect the timeline. Has anyone experienced something similar recently? Is this normal, or is there something I should do (for example contacting App Review or requesting an expedited review)? Any advice would be appreciated.
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Reply to Questions on Promo/Offer Code Validation and Functionality for In-App Purchases
Hello, You can find most of the answers and details to your points by going through the Supporting offer codes in your app article, but let me give you a summary to your specific questions: You can test offer codes in the sandbox environment for all In-App Purchase product types: consumable, non-consumable, non-renewing subscription, and auto-renewable subscription. To redeem an offer code in the sandbox environment, follow these steps: On your device, sign in using a Sandbox Apple Account. On the Sandbox Account Settings page, tap Initiate Transaction. Select Offer Codes and redeem a sandbox offer code you created in App Store Connect. You can use the information contained in the transaction to identify products purchased with offer codes, you need to check the offer property of Transaction on StoreKit, or the offerIdentifier if you're using the App Store Server API or notifications. If you're not using it yet, we highly recommend using the App Store Server libraries to adopt the App Store
Topic: App & System Services SubTopic: StoreKit Tags:
3w
Reply to Is my account active?
Thanks for your post and congratulations on having that game almost completed. About your Apple Developer Account, have you login into the account and do you see the submit button for apps? The Developer Account team does not monitor the forums very often, if you have questions about your account, I would recommend you to contact the developer account support at https://developer.apple.com/contact to make sure they are aware of the issue. Albert Pascual
  Worldwide Developer Relations.
3w
TestFlight install fails with “The requested app is not available or doesn’t exist” after successful upload (Flutter app)
Hello, I’m facing an issue installing my app from TestFlight on a physical iPhone device. App & Environment App: Desi Charades Framework: Flutter Distribution: TestFlight Build status: Upload completed Device: iPhone 7+ iOS version: 15.6 Tester type: Internal Apple Developer Program: Paid account Issue Description After uploading a build successfully to App Store Connect and adding it to TestFlight, the app appears in TestFlight with the Install button. However, when I tap Install, I receive the following error on the device: “Could not install Desi Charades App. The requested app is not available or doesn’t exist.” The build is visible in TestFlight, but installation fails immediately. Upload Warnings During archive upload, App Store Connect shows the following warnings: Upload Symbols Failed The archive did not include a dSYM for: ffmpegkit.framework libavcodec.framework libavdevice.framework The app uses ffmpeg-kit (Flutter plugin), which ships precompiled frameworks. Steps Already Checked Bui
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3w
Reply to Auto-renewable subscriptions stuck in "Waiting for Review" causing StoreKit products unavailable during App Review
Hi, We've managed to get subscription data in the end. :) Data for few sections were missing. Business information i.e. Tax forms, Bank accounts, Business agreements. Info under In-App Purchases was missing After filling up those forms we started to receive subscription data to our app after rebuild. Hope it helps
3w
All notarization submissions stuck "In Progress" for 20+ hours - new Developer ID account
Hi, All my notarization submissions have been stuck In Progress for 20+ hours with no resolution. No log is available for any of them. Environment: macOS 14.6.1 (Sonoma), Apple Silicon M2 xcrun notarytool submit Team ID: 68F9X2PLS8 Brand new Developer ID account (enrolled yesterday) Stuck submissions (latest 4): d624XXXX cb2eXXXX b1a8XXXX 8145XXXX What I've tried: Verified Developer ID Application certificate is valid System Status page shows green Stored credentials via keychain profile Contacted Apple Support (case 102840333931) Is this the in-depth analysis path for new accounts? Any ETA or workaround? Thank you.
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Reply to All notarization submissions stuck "In Progress" for 20+ hours - new Developer ID account
You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays. For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] Is this the in-depth analysis path … ? [/quote] It certainly looks that way. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] for new accounts [/quote] It can be triggered by a variety of criteria. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] Any ETA … ? [/quote] Usually this clears in a few days. If you remain stuck after a week, lemme know by replying here. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] workaround? [/quote] No.
3w
Reply to Submitting an app and waiting time, what is the timeline for app reviewers? And other questions
@Etresoft I am 100% I resolved the issues mentioned during the last review (Adding Apple Sign in method + letting access to the app content before requiring users to login/register), so I am 99% sure the app will pass. The only problem is that : when responding to the review process, I did not have a new build, so I could not do respond (by adding screenshots) + submit again when I added my new build, it went straight as a submitted item (without me able to add explanations of what was changed, although it is implied that the issues mentioned were addressed), I just sent a new build and was locked out of the item draft screenshot I showed earlier (The only option on that draft submission page was cancel the submission of course, but I did not want to cancel submission of my new build). And now look at this image, the app show at the same time as : Waiting for Review and: In Review Does that happen usually? It's been 8H30 since it's in review The first time it was in review, it was reviewed within 32
3w
Reply to Device Token Not Invalidated After App Uninstall (iOS 26.4 Beta)
Thank you for your response. I understand the following point: To summarize this interpretation: Existence of a 410 status merely indicates that the token is no longer valid and should not be used anymore. However, in some cases it is difficult to associate a device token with a user account because the app does not provide a login feature or user accounts. In our case, the following scenario can occur: The user installs the app on a device (IDFV: A, DeviceToken: a) The user uninstalls the app The user reinstalls the app on the same device (IDFV: B, DeviceToken: b) Push notifications are sent using both DeviceToken: a and DeviceToken: b As a result, two push notifications are delivered to the same device If we cannot associate the device token with a user account, what would be the recommended way to prevent duplicate push notifications being delivered to the same device in this situation? I would appreciate your guidance.
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Views
Activity
3w
Reply to Sandbox subscription test is triggering multiple transaction events for a single purchase attempt
Thank you for your reply, and I apologize for not providing enough detail earlier. Our app is built with React Native, and we implemented in-app purchases using an OpenIAP-related library that supports StoreKit 2. We are currently testing with a Sandbox account. The feature itself is not completely broken, but we are seeing several abnormal behaviors during testing. For example, even when a purchase is attempted only once, we sometimes receive the purchase-completed message two or three times. We have also observed other inconsistent behaviors during Sandbox testing. Because of this, we were wondering whether this might be related to instability or known issues in the Sandbox environment, rather than being entirely caused by our implementation. Has anyone experienced similar issues when testing subscriptions with StoreKit 2 in a React Native environment? If there are any known Sandbox limitations or specific points we should check first, I would greatly appreciate your advice.
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Views
Activity
3w
Unable to Locate Pending Terms & Conditions in App Store Connect
Hi, For the past week, I’ve been receiving the following warning when performing a sales figures sync through AppFigures: “[Apple ID] has new terms to agree to in App Store Connect. We will try to continue importing but some data may not be available. Please log in to your App Store Connect account and accept the Terms & Conditions.” However, when I log in to App Store Connect and review the Agreements, Tax, and Banking section, there are no pending agreements or new terms requiring acceptance. All agreements appear to be active and in effect. Because the warning persists, I’m wondering whether there may be a backend agreement or updated term that is not properly surfacing in the interface. While inspecting the page, I also noticed the following console warnings on appstoreconnect.apple.com: tb-alertbox--warn ng-isolate-scope is not valid I’m not sure whether this is related, but I wanted to mention it in case it could be preventing a required agreement notice from displaying. Thank you for your
Replies
1
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0
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109
Activity
3w
Reply to Unable to Locate Pending Terms & Conditions in App Store Connect
Same, not sure if it's something on AppFigures side or on the Apple side. But something I noticed was that if I go to /agreements, there's a redirect back to /business. But for a split second, I saw that something was wrong with my bank account setup for paid apps. Though on the /business site, everything looks fine. Tried to get more time with simulating throttling via Chrome, but didn't gather any more information.
Replies
Boosts
Views
Activity
3w
Reply to Apple Pay Sandbox: onpaymentauthorized not fired after successful authentication (started March 6)
Hi @shirakura, Thanks for reporting the unexpected behavior you've observed in the Sandbox environment. For Apple Pay merchants using the Sandbox payment gateway, the user and device must now be a sandbox tester account. Previously, both production and sandbox tester accounts were supported. Could you please confirm you've configured the device to test against the Apple Pay & Wallet Sandbox? To confirm this, your device should be logged in with a sandbox tester account: Sandbox Testing https://developer.apple.com/apple-pay/sandbox-testing/ If your device is using a sandbox test account for Apple Pay and Wallet, the Apple Pay Server engineering team would need to investigate this issue directly via Feedback Assistant. To submit a bug report, please follow the steps outlined in the post below: Gathering Required Information for Troubleshooting Apple Pay on the Web Merchant Issues https://developer.apple.com/forums/thread/762994 Once submitted, please reply here with your
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2w
Reply to App distributed but IAP - is waiting for review.
@Dimbonder was your problem resolved? I am in the same situation - app approved, non-consumable IAP 'in review'. My app will lock up and show a paywall in 14 days, so it doesn't make much sense to announce my app without IAP approval.
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3w
App being In Review for multiple days
My app has been stuck on In Review for about 3 days now. Before that, it also spent around 3 days in Waiting for Review, so the total time has been close to 6 days. From what I’ve seen in the past, it usually takes 2–3 days to move from Waiting for Review to In Review, and then only a few hours to get a decision once the review actually starts. However, this time it seems different. Based on my server/Firebase logs, it doesn’t look like the reviewer has opened the app yet or created a test account, so it seems like the review may not have actually started. This is my first app submission, so I’m not sure if that might affect the timeline. Has anyone experienced something similar recently? Is this normal, or is there something I should do (for example contacting App Review or requesting an expedited review)? Any advice would be appreciated.
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1
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0
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83
Activity
3w
Reply to Questions on Promo/Offer Code Validation and Functionality for In-App Purchases
Hello, You can find most of the answers and details to your points by going through the Supporting offer codes in your app article, but let me give you a summary to your specific questions: You can test offer codes in the sandbox environment for all In-App Purchase product types: consumable, non-consumable, non-renewing subscription, and auto-renewable subscription. To redeem an offer code in the sandbox environment, follow these steps: On your device, sign in using a Sandbox Apple Account. On the Sandbox Account Settings page, tap Initiate Transaction. Select Offer Codes and redeem a sandbox offer code you created in App Store Connect. You can use the information contained in the transaction to identify products purchased with offer codes, you need to check the offer property of Transaction on StoreKit, or the offerIdentifier if you're using the App Store Server API or notifications. If you're not using it yet, we highly recommend using the App Store Server libraries to adopt the App Store
Topic: App & System Services SubTopic: StoreKit Tags:
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3w
Is my account active?
Hello. I have just joined the Apple Developer Program. I have a mobile game that is almost complete that I'd like to add to The App Store. So, how do I know if my Apple Developer Program Account is actually active? I thought they I had to upload ID, but they never asked me for that. It seems like I'm active and approved, but I'm not sure. Thanks.
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3w
Reply to Is my account active?
Thanks for your post and congratulations on having that game almost completed. About your Apple Developer Account, have you login into the account and do you see the submit button for apps? The Developer Account team does not monitor the forums very often, if you have questions about your account, I would recommend you to contact the developer account support at https://developer.apple.com/contact to make sure they are aware of the issue. Albert Pascual
  Worldwide Developer Relations.
Replies
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Views
Activity
3w
TestFlight install fails with “The requested app is not available or doesn’t exist” after successful upload (Flutter app)
Hello, I’m facing an issue installing my app from TestFlight on a physical iPhone device. App & Environment App: Desi Charades Framework: Flutter Distribution: TestFlight Build status: Upload completed Device: iPhone 7+ iOS version: 15.6 Tester type: Internal Apple Developer Program: Paid account Issue Description After uploading a build successfully to App Store Connect and adding it to TestFlight, the app appears in TestFlight with the Install button. However, when I tap Install, I receive the following error on the device: “Could not install Desi Charades App. The requested app is not available or doesn’t exist.” The build is visible in TestFlight, but installation fails immediately. Upload Warnings During archive upload, App Store Connect shows the following warnings: Upload Symbols Failed The archive did not include a dSYM for: ffmpegkit.framework libavcodec.framework libavdevice.framework The app uses ffmpeg-kit (Flutter plugin), which ships precompiled frameworks. Steps Already Checked Bui
Replies
1
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0
Views
249
Activity
3w
Reply to Auto-renewable subscriptions stuck in "Waiting for Review" causing StoreKit products unavailable during App Review
Hi, We've managed to get subscription data in the end. :) Data for few sections were missing. Business information i.e. Tax forms, Bank accounts, Business agreements. Info under In-App Purchases was missing After filling up those forms we started to receive subscription data to our app after rebuild. Hope it helps
Replies
Boosts
Views
Activity
3w
All notarization submissions stuck "In Progress" for 20+ hours - new Developer ID account
Hi, All my notarization submissions have been stuck In Progress for 20+ hours with no resolution. No log is available for any of them. Environment: macOS 14.6.1 (Sonoma), Apple Silicon M2 xcrun notarytool submit Team ID: 68F9X2PLS8 Brand new Developer ID account (enrolled yesterday) Stuck submissions (latest 4): d624XXXX cb2eXXXX b1a8XXXX 8145XXXX What I've tried: Verified Developer ID Application certificate is valid System Status page shows green Stored credentials via keychain profile Contacted Apple Support (case 102840333931) Is this the in-depth analysis path for new accounts? Any ETA or workaround? Thank you.
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1
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0
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44
Activity
3w
Reply to All notarization submissions stuck "In Progress" for 20+ hours - new Developer ID account
You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays. For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] Is this the in-depth analysis path … ? [/quote] It certainly looks that way. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] for new accounts [/quote] It can be triggered by a variety of criteria. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] Any ETA … ? [/quote] Usually this clears in a few days. If you remain stuck after a week, lemme know by replying here. [quote='818322021, Chandrashakar, /thread/818322, /profile/Chandrashakar'] workaround? [/quote] No.
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3w
Reply to Submitting an app and waiting time, what is the timeline for app reviewers? And other questions
@Etresoft I am 100% I resolved the issues mentioned during the last review (Adding Apple Sign in method + letting access to the app content before requiring users to login/register), so I am 99% sure the app will pass. The only problem is that : when responding to the review process, I did not have a new build, so I could not do respond (by adding screenshots) + submit again when I added my new build, it went straight as a submitted item (without me able to add explanations of what was changed, although it is implied that the issues mentioned were addressed), I just sent a new build and was locked out of the item draft screenshot I showed earlier (The only option on that draft submission page was cancel the submission of course, but I did not want to cancel submission of my new build). And now look at this image, the app show at the same time as : Waiting for Review and: In Review Does that happen usually? It's been 8H30 since it's in review The first time it was in review, it was reviewed within 32
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3w