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5.1.1

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Notification: New iOS 18 security changes may affect your account
We received an email from the Apple Developer Relations Team entitled New iOS 18 security changes may affect your account. regarding accounts that share the same team name across multiple Apple developer accounts. The email includes instructions to contact Apple, but the email address provided in the email bounces back 550 5.1.1 unknown or illegal alias. I tried again a day later, with the same result. Who should we contact instead?
Topic: Developer Tools & Services SubTopic: Apple Developer Program
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547
Oct ’24
Reply to In the iOS 18 beta, if there are two Enterprise Apps with the same D-U-N-S number, one of the apps will not run.
@gyumin, I'm responding again to your comment: However, we are unable to send a reply to the provided email address.(Remote host said: 550 5.1.1 unknown or illegal alias) I got more clarity today on what happened there, and clearly, there was an error in the email preventing you from contacting us, as you found. Please follow-up with Apple Developer Program support for your account and mention that email, and they will be able to take it from there for you. —Ed Ford,  DTS Engineer
Topic: Code Signing SubTopic: General Tags:
Oct ’24
Guideline 5.1.1 - Legal - Privacy
My application allows to upload photo logs and assign it to a person only by uploading images from camera. In the process it asks for camera and geolocation permissions. At this moment it doesn't do much. Why could this be happening? Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage The app collects information from various public sources to build individual profiles. Next Steps To resolve this issue, please remove any feature that attempts to build individual profiles based on collected public data.
Topic: App Store Distribution & Marketing SubTopic: App Review Tags:
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519
Oct ’24
Reply to App rejected - Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
Hello, Thank you for your resubmission. Upon further review, we identified additional issues that need your attention. See below for more information. If you have any questions, we are here to help. Reply to this message in App Store Connect and let us know. Review Environment Submission ID: REDACTED Review date: November 21, 2024 Version reviewed: 1.3.9 Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage The app requires users to register with personal information prior to accessing non account-based features. Specifically, your app requires user to sign up or login before searching for the ride. Next Steps To resolve this issue, please revise the app to allow access to app content and features, such as viewing product listings, details, and pricing information, prior to registration or login. Once the user decides to use account-based features, the app may present the registration or login feature at that time. Support Reply to this message in your preferred language if you need assista
Topic: App Store Distribution & Marketing SubTopic: App Store Connect Tags:
Nov ’24
Help/App rejected
Hi, I am having a hard time understanding what I did wrong here. My app as a Login screen to authenticate the user, after which they are given to subscribe to either a monthly plan or a yearly plan(auto-renewed). After countless rejection, I guess I am failing to understand. This the message I received from the review team: Hello, Thank you for your question. Regarding guideline 5.1.1, Please note that although App Review Guideline 3.1.2 requires an app to make subscription content available to all the supported devices owned by a single user, it is not appropriate to force user registration to meet this requirement; such user registration must be optional.. Upon further review, additionally we found that your submission does not comply with the following guidelines: Guideline 2.3.2 - Performance - Accurate Metadata We noticed your free download app requires users to subscribe prior to accessing content or features, but this requirement is not clearly specified in your app description. Specifically,
Topic: App Store Distribution & Marketing SubTopic: App Store Connect
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774
Nov ’24
App Rejected for Metadata issue
Hello, I have a subscription based app that has been rejected for 2.3.2 Performance: Accurate Metadata 3.1.2 Business: Payments - Subscriptions 5.1.1 Legal: Privacy - Data Collection and Storage I have added additional information to all of these areas, added links to the relevant privacy and usage pages. I am not sure why it keeps being rejected. I am missing some information but cannot see what is needed. Is there an example of the required information for a subscription based app for the localisation information. Currently the app needs a user account to access some of the features and the subscription provides access to that. A user with no account can access the free features without a login. Any pointers would be really appreciated
Topic: App Store Distribution & Marketing SubTopic: App Review
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313
Nov ’24
App Rejection : Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
My app is getting rejected for this reason: Issue Description The app requires users to register or log in to access features that are not account based. Specifically, the app requires users to register before accessing any content. Apps may not require users to enter personal information to function, except when directly relevant to the core functionality of the app or required by law. My app does require sign in tho like any social media app and the previous version had been approved no problem. I made an appeal which was rejected for the same reason and I am not getting an answer.
Topic: App Store Distribution & Marketing SubTopic: App Review Tags:
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404
Jan ’25
Can't send email to private 550 5.1.1 unauthorized sender
I have add my domani and email address to Configure Sign in with Apple for Email Communication (https://developer.apple.com/account/resources/services/configure) and it pass SPF already but when it send from server that i setup is had Error Description : Permanament error. Please do not try again, according to the information returned by the other party to confirm the specific cause of the error. Cause:550 5.1.1 : unauthorized sender a mail service is on Alibaba Cloud the email that i want to sending to is ending with @privaterelay.appleid.com it that have any solve problem or i missing any thing else ?
Topic: Privacy & Security SubTopic: General Tags:
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476
Jan ’25
Reply to Guideline 5.1.1 - Legal - Privacy
I have the same problem. My application uploading images from camera. In the process it asks for camera and geolocation permissions. I've already changed the purpose strings for the camera and location several times, but it doesn't seem to be noticed. Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage The app collects information from various public sources to build individual profiles. Next Steps To resolve this issue, please remove any feature that attempts to build individual profiles based on collected public data.
Topic: App Store Distribution & Marketing SubTopic: App Review Tags:
Feb ’25
rejected after review
After review it was mentioned We need additional information about the app's highly regulated services and/or handling of sensitive user data. The guideline 5.1.1(ix) requirements give users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data. Which companies or institutions provide the services offered in the app? -What is the relationship between [Name of Developer Account] and the providers of these services? The application is being developed for the Karnataka State Government, and the development and management of the app have been assigned as part of an official project. While the developer account used for publishing the application was purchased individually, it is associated with the development and maintenance of this project. The account facilitates app deployment and management while ensuring compliance with government requirements and security protocols. So Guid
Topic: App Store Distribution & Marketing SubTopic: App Review Tags:
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245
Feb ’25
App Rejected
Can anyone with experience successfully launching an app on the App Store help me? My app was recently rejected by Apple. It says my app didn’t comply with “Guideline 4.2 - Design - Minimum Functionality: The usefulness of the app is still limited by the minimal functionality it currently provides. Specifically, the app primarily offers content for users to view or use, with limited interactive features. Apps should provide valuable utility or entertainment, draw people in by offering compelling capabilities or content, or enable people to do something they couldn't do before or in a way they couldn't do it before.” And ”Guideline 5.1.1(v) - Data Collection and Storage: The app supports account creation but does not include an option to initiate account deletion. Apps that support account creation must also offer account deletion to give users more control of the data they've shared while using an app. Follow these requirements when updating an app to support account deletion: Only offering to tempor
Topic: App Store Distribution & Marketing SubTopic: App Store Connect
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229
Feb ’25
Is encrypting PII on the server mandatory for App Store compliance?
I’m building an iOS app that collects user PII (emails, names) and stores it in my backend database. I already use HTTPS for data transfer, but I’m unsure if Apple requires server-side encryption for stored data. For example: If a user’s email is stored in plain text on my server (but transmitted securely via HTTPS), will this violate App Store guidelines? Does Apple explicitly mandate encryption-at-rest for PII, or is it just a recommendation? Are there exceptions for non-sensitive data like usernames? I checked App Store Review Guidelines §5.1.1, which says data must be stored securely, but it’s unclear if this requires encryption. Context: The app targets U.S. users (no GDPR/CCPA concerns). No financial/health data is involved. Is plain-text server storage of emails/names acceptable, or will this risk rejection? Thanks for any clarity!
Topic: App Store Distribution & Marketing SubTopic: App Review Tags:
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388
Feb ’25