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“Account Locked”

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Team Id Changed / Old Team Id Automatically Signs
Good afternoon, I have the latest version of Xcode. I am trying to debug why I am not able to Sign in with Apple Sign In on my app. After days of trying everything I just noticed today that the TeamID Xcode is using to automatically sign the app is not my current Team Id. I had a years hiatus and my code login expired. When I recreated my account I got a new Team Id and that is what is on all my certificates, profiles, etc. Old team id: Z82SJZ64R6 Current team id: 22649D52Q5. I take off automatically signing and select my Mac app bistro and iOS app distro and the app fully builds then Xcode crashes with an error that mentions security - Error code 5. Is there a way for me to change the old team id in Xcode? I've already tried logging out and back in through settings.
5
0
196
Feb ’26
About audio playback panel after call end.
Dear Apple Support Team, Thank you for your continued support. I would like to inquire about the behavior of CallKit. Our company provides an office PBX extension phone application (iPhone app). When the iPhone is placed into sleep mode (screen off) and our app receives an incoming call, the following sequence sometimes results in an audio playback panel appearing at the bottom of the lock screen for a few seconds after the call ends(See attachment file for detail). Sequence to reproduce the issue: Put the iPhone into sleep mode (screen off). Receive an incoming call to our extension phone app. CallKit incoming call screen appears. Answer the call. Conduct the call. End the call from the peer. iOS versions with confirmed behavior: iOS 26.0: Not observed. iOS 26.2: Observed. iOS 26.3: Not observed. This behavior does not affect the call functionality itself; however, some users report that the temporary appearance of the audio playback panel feels unusual. If there is any known reason for this behavio
2
0
166
Feb ’26
Pending Termination - No Response to Appeal, App In Review
Dear Apple Team, I am writing regarding our pending account termination. Timeline: January 25, 2026: Received Pending Termination Notice January 25, 2026: Submitted appeal and corrective update February 5, 2026: Responded to DPLA compliance notice February 10, 2026: Submitted follow-up via Review Board and Contact Us Current: Corrective update remains In Review, no response received We have submitted corrective updates addressing all identified issues. The corrected version is currently In Review. With the February 24 deadline approaching and no feedback received through any channel, we are concerned about the status of our appeal. We remain fully committed to compliance and respectfully request confirmation that our appeal is being reviewed. Thank you.
1
0
118
Feb ’26
Reply to Notification Sound Not Routing to Bluetooth / External Speakers Consistently
SO, let me start with the immediate answer here: Is there any supported way to ensure notification sounds consistently route through connected Bluetooth/external speakers? Basically, no. Your app has no direct control over how notification audio is routed. Our app sends push notifications with a custom sound file using the sound parameter in the APNs payload. What's the nature of the audio you're trying to send? In particular, if this is communication of some kind, then you might want to consider using the PushToTalk framework, which would give you much more control over exactly how audio is played. Is this routing behavior expected for push notification sounds? The word expected is a tricky one here, as it's clearly not the system goal to have the notification route audio in a weird way. I've provided a bit more background on why this happens below, but here is how I'd describe the state of things: The expected behavior is that, ignoring exceptions, alerts critical alerts or ringtones, notification audio wil
Feb ’26
Notification Sound Not Routing to Bluetooth / External Speakers Consistently
Hello Apple Developer Support, We are observing inconsistent behavior with push notification sounds routing to Bluetooth / external speakers. Our app sends push notifications with a custom sound file using the sound parameter in the APNs payload. When an iPhone is connected to a Bluetooth speaker or headphones: On some devices, the notification sound plays through the connected Bluetooth/external speaker. On other devices, the notification sound plays only through the iPhone’s built-in speaker. We also tested with native apps like iMessage and noticed similar behavior — in some cases, notification sounds still play through the phone speaker even when Bluetooth is connected. Media playback (e.g., YouTube or Music) routes correctly to Bluetooth, so the connection itself is functioning properly. We would like clarification on the following: Is this routing behavior expected for push notification sounds? Are notification sounds intentionally restricted from routing to Bluetooth in certain conditions (e.g., device
1
0
171
Feb ’26
Reply to Time-Sensitive Trip Offer UI (Lock Screen + Persistent Until Action) – iOS 14 Best Practice?
The default notification behavior, how it will be shown on lock screen, when the phone in use, or over other applications are user controlled settings. That said, none of those settings will give you the option to take over the whole screen, and display a modal (which I presume you also mean blocks other apps) unless your app is running in the foreground and displays such a view. The closest you can get is to use a Notification Content Extension as explained in the article Customizing the Appearance of Notifications. Even then, the notification will first be show as a regular notification and when the user long presses it, your custom UI would be shown - whether on the lock screen, or over another app.
Feb ’26
Time-Sensitive Trip Offer UI (Lock Screen + Persistent Until Action) – iOS 14 Best Practice?
Hello, I am developing a driver-based application targeting iOS 14+, where users receive time-sensitive trip offers (approximately 10–15 seconds to respond). We would like to implement behavior similar to approval-based apps (e.g., MyGate-style interaction), with the following requirements: When the device is locked: A highly visible notification that allows quick Accept / Decline action. When the device is unlocked (foreground or background): A notification that remains prominently visible (sticky-style) at the top of the screen until the user takes action (Accept / Decline) or the offer expires. Our goal is to ensure the offer remains noticeable and actionable within the short response window. I would appreciate clarification on the following: On iOS 14, is there any supported mechanism to present a true full-screen blocking interface while the device is locked (without using CallKit or Critical Alerts entitlement)? Is there a supported way to make a notification persistent or non-dismissi
1
0
180
Feb ’26
Reply to Active Membership but Xcode shows "Red X" at Certificates, Identifiers & Profiles
Thanks for the post. Can you provide a screenshot? I think many developers may provide ideas. Do you see an error message in the log? I would double-check that you are signed into Xcode with the exact Apple ID that holds your Developer Program membership and confirm that your account has the appropriate roles so you are an admin? Member? What happens if you in Xcode, go to , select your team, and click the - button to remove it. Quit Xcode completely and reopen it. Another way is to add your Apple ID again by clicking the + button and following the prompts. Maybe your provisioning profiles are expired? Within the Apple Developer Portal, navigate to Certificates and revoke any existing ones. Xcode will prompt to create new ones when attempting to sign code. What version of Xcode and macOS are you running? In macOS updates and update Xcode to the latest version available via the Mac App Store. Sometimes bugs addressed in updates can resolve such issues. If you have screenshots and logs will help me und
Feb ’26
IAP Missing From Build
I recently had an app rejected for 2.1 - Performance - App Completeness and specifically, “no subscription options available“. The previous build I submitted did have the issue, but this latest one did not, at least as far as I could test. I tested on two different devices using a sandbox account as well as TestFlight and the IAP were visible and working. I also see each IAP pop up correctly within RevenueCat. One thing that may be an issue is I don’t have the section to attach the IAP onto the build before submitting to review. I’ve read through every help article I could find and have triple-checked everything with the IAP is in order. Pricing, localization, screenshot, review notes, signed agreement, etc. I’ve also tried reaching out several times through the contact us page as well as replied to the review, but haven’t received a response. Is there anything I could be missing? Is not attaching them to the build the issue and if so, how can I get them to show up without recreating the IAP with new
2
0
118
Feb ’26
Reply to Unusually long “Waiting for Review” times this week (App Store + TestFlight delays?)
It's really bad, we pay for the Developer account (1), then pay again on anything we sell (2) and then again if we advertise in App store (3) and then lose money further when they don't approve apps on time (4) --- Incredibly one-sided. Our app has been In Review for 7+ days. We resubmitted to make sure everything was fine, and once again, one initial reply 4 days ago for which we replied right away, and we are still stuck in In Review. We've done expedited requests, 3 support tickets, explained there are critical bugs that need to go through (not to mention clients that expect it live) --- nothing --- no reply whatsoever. It used to be that Android was like this before, but now the service quality is the exact opposite. Not to mention, this is not a new app; we've released monthly for the past 5 years and have thousands of positive reviews. It's as if our entire business is at a standstill, and worse yet, declining due to gate-keeping.
Feb ’26
Lost 32 digit ASk
I received my approval for FairPlay Streaming (FPS) and was getting things organized and then my computer crashed. So... Yes, I lost the 32 digit Account Security Key (ASk) that I was warned not to lose repeatedly... I understand that I can't query apple for the existing ASk. I don't see where I can delete the existing cert to request another one. So I assume I'll need to start from scratch either with another FPS approval process. Can someone please direct me on next steps for this boneheaded situation. Thank you
5
0
173
Feb ’26
Reply to Conta Dev Apple
We appreciate your interest in participating in the forums! These forums are for questions about developing software and accessories for Apple platforms. Your question seems related to Developer Account I would recommend you to contact the developer account support at https://developer.apple.com/contact to make sure they are aware of the issue. Albert Pascual
  Worldwide Developer Relations.
Feb ’26
Team Id Changed / Old Team Id Automatically Signs
Good afternoon, I have the latest version of Xcode. I am trying to debug why I am not able to Sign in with Apple Sign In on my app. After days of trying everything I just noticed today that the TeamID Xcode is using to automatically sign the app is not my current Team Id. I had a years hiatus and my code login expired. When I recreated my account I got a new Team Id and that is what is on all my certificates, profiles, etc. Old team id: Z82SJZ64R6 Current team id: 22649D52Q5. I take off automatically signing and select my Mac app bistro and iOS app distro and the app fully builds then Xcode crashes with an error that mentions security - Error code 5. Is there a way for me to change the old team id in Xcode? I've already tried logging out and back in through settings.
Replies
5
Boosts
0
Views
196
Activity
Feb ’26
About audio playback panel after call end.
Dear Apple Support Team, Thank you for your continued support. I would like to inquire about the behavior of CallKit. Our company provides an office PBX extension phone application (iPhone app). When the iPhone is placed into sleep mode (screen off) and our app receives an incoming call, the following sequence sometimes results in an audio playback panel appearing at the bottom of the lock screen for a few seconds after the call ends(See attachment file for detail). Sequence to reproduce the issue: Put the iPhone into sleep mode (screen off). Receive an incoming call to our extension phone app. CallKit incoming call screen appears. Answer the call. Conduct the call. End the call from the peer. iOS versions with confirmed behavior: iOS 26.0: Not observed. iOS 26.2: Observed. iOS 26.3: Not observed. This behavior does not affect the call functionality itself; however, some users report that the temporary appearance of the audio playback panel feels unusual. If there is any known reason for this behavio
Replies
2
Boosts
0
Views
166
Activity
Feb ’26
Developer Account Review
Good Afternoon!! I have an entire team ready to develop my app but I'm having trouble getting approved. I'm burning money by the day but I know I'm just a small business in the scale of importance. How long will it take to get approved and is there anything I can do to help?
Replies
2
Boosts
0
Views
78
Activity
Feb ’26
Reply to Developer Program Enrollment Stuck - Turkey - Payment Completed but Pending
Hello, The same thing happened to me. I've been waiting for my account to be activated for a week. I'm waiting for your help. Case ID: 102822811687, 102822808221, 102820765646
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Views
Activity
Feb ’26
Developer Program Enrollment Stuck - Turkey - Payment Completed but Pending
Order ID: [W1561242607] Payment date: [11.02.2026] Amount: 1029 TRY Status: Pending Case ID: [102820243259] Payment was successful but enrollment has been stuck for [5] days. Please help activate my account.
Replies
1
Boosts
0
Views
104
Activity
Feb ’26
Pending Termination - No Response to Appeal, App In Review
Dear Apple Team, I am writing regarding our pending account termination. Timeline: January 25, 2026: Received Pending Termination Notice January 25, 2026: Submitted appeal and corrective update February 5, 2026: Responded to DPLA compliance notice February 10, 2026: Submitted follow-up via Review Board and Contact Us Current: Corrective update remains In Review, no response received We have submitted corrective updates addressing all identified issues. The corrected version is currently In Review. With the February 24 deadline approaching and no feedback received through any channel, we are concerned about the status of our appeal. We remain fully committed to compliance and respectfully request confirmation that our appeal is being reviewed. Thank you.
Replies
1
Boosts
0
Views
118
Activity
Feb ’26
Reply to Notification Sound Not Routing to Bluetooth / External Speakers Consistently
SO, let me start with the immediate answer here: Is there any supported way to ensure notification sounds consistently route through connected Bluetooth/external speakers? Basically, no. Your app has no direct control over how notification audio is routed. Our app sends push notifications with a custom sound file using the sound parameter in the APNs payload. What's the nature of the audio you're trying to send? In particular, if this is communication of some kind, then you might want to consider using the PushToTalk framework, which would give you much more control over exactly how audio is played. Is this routing behavior expected for push notification sounds? The word expected is a tricky one here, as it's clearly not the system goal to have the notification route audio in a weird way. I've provided a bit more background on why this happens below, but here is how I'd describe the state of things: The expected behavior is that, ignoring exceptions, alerts critical alerts or ringtones, notification audio wil
Replies
Boosts
Views
Activity
Feb ’26
Notification Sound Not Routing to Bluetooth / External Speakers Consistently
Hello Apple Developer Support, We are observing inconsistent behavior with push notification sounds routing to Bluetooth / external speakers. Our app sends push notifications with a custom sound file using the sound parameter in the APNs payload. When an iPhone is connected to a Bluetooth speaker or headphones: On some devices, the notification sound plays through the connected Bluetooth/external speaker. On other devices, the notification sound plays only through the iPhone’s built-in speaker. We also tested with native apps like iMessage and noticed similar behavior — in some cases, notification sounds still play through the phone speaker even when Bluetooth is connected. Media playback (e.g., YouTube or Music) routes correctly to Bluetooth, so the connection itself is functioning properly. We would like clarification on the following: Is this routing behavior expected for push notification sounds? Are notification sounds intentionally restricted from routing to Bluetooth in certain conditions (e.g., device
Replies
1
Boosts
0
Views
171
Activity
Feb ’26
Reply to Time-Sensitive Trip Offer UI (Lock Screen + Persistent Until Action) – iOS 14 Best Practice?
The default notification behavior, how it will be shown on lock screen, when the phone in use, or over other applications are user controlled settings. That said, none of those settings will give you the option to take over the whole screen, and display a modal (which I presume you also mean blocks other apps) unless your app is running in the foreground and displays such a view. The closest you can get is to use a Notification Content Extension as explained in the article Customizing the Appearance of Notifications. Even then, the notification will first be show as a regular notification and when the user long presses it, your custom UI would be shown - whether on the lock screen, or over another app.
Replies
Boosts
Views
Activity
Feb ’26
Time-Sensitive Trip Offer UI (Lock Screen + Persistent Until Action) – iOS 14 Best Practice?
Hello, I am developing a driver-based application targeting iOS 14+, where users receive time-sensitive trip offers (approximately 10–15 seconds to respond). We would like to implement behavior similar to approval-based apps (e.g., MyGate-style interaction), with the following requirements: When the device is locked: A highly visible notification that allows quick Accept / Decline action. When the device is unlocked (foreground or background): A notification that remains prominently visible (sticky-style) at the top of the screen until the user takes action (Accept / Decline) or the offer expires. Our goal is to ensure the offer remains noticeable and actionable within the short response window. I would appreciate clarification on the following: On iOS 14, is there any supported mechanism to present a true full-screen blocking interface while the device is locked (without using CallKit or Critical Alerts entitlement)? Is there a supported way to make a notification persistent or non-dismissi
Replies
1
Boosts
0
Views
180
Activity
Feb ’26
Reply to Active Membership but Xcode shows "Red X" at Certificates, Identifiers & Profiles
Thanks for the post. Can you provide a screenshot? I think many developers may provide ideas. Do you see an error message in the log? I would double-check that you are signed into Xcode with the exact Apple ID that holds your Developer Program membership and confirm that your account has the appropriate roles so you are an admin? Member? What happens if you in Xcode, go to , select your team, and click the - button to remove it. Quit Xcode completely and reopen it. Another way is to add your Apple ID again by clicking the + button and following the prompts. Maybe your provisioning profiles are expired? Within the Apple Developer Portal, navigate to Certificates and revoke any existing ones. Xcode will prompt to create new ones when attempting to sign code. What version of Xcode and macOS are you running? In macOS updates and update Xcode to the latest version available via the Mac App Store. Sometimes bugs addressed in updates can resolve such issues. If you have screenshots and logs will help me und
Replies
Boosts
Views
Activity
Feb ’26
IAP Missing From Build
I recently had an app rejected for 2.1 - Performance - App Completeness and specifically, “no subscription options available“. The previous build I submitted did have the issue, but this latest one did not, at least as far as I could test. I tested on two different devices using a sandbox account as well as TestFlight and the IAP were visible and working. I also see each IAP pop up correctly within RevenueCat. One thing that may be an issue is I don’t have the section to attach the IAP onto the build before submitting to review. I’ve read through every help article I could find and have triple-checked everything with the IAP is in order. Pricing, localization, screenshot, review notes, signed agreement, etc. I’ve also tried reaching out several times through the contact us page as well as replied to the review, but haven’t received a response. Is there anything I could be missing? Is not attaching them to the build the issue and if so, how can I get them to show up without recreating the IAP with new
Replies
2
Boosts
0
Views
118
Activity
Feb ’26
Reply to Unusually long “Waiting for Review” times this week (App Store + TestFlight delays?)
It's really bad, we pay for the Developer account (1), then pay again on anything we sell (2) and then again if we advertise in App store (3) and then lose money further when they don't approve apps on time (4) --- Incredibly one-sided. Our app has been In Review for 7+ days. We resubmitted to make sure everything was fine, and once again, one initial reply 4 days ago for which we replied right away, and we are still stuck in In Review. We've done expedited requests, 3 support tickets, explained there are critical bugs that need to go through (not to mention clients that expect it live) --- nothing --- no reply whatsoever. It used to be that Android was like this before, but now the service quality is the exact opposite. Not to mention, this is not a new app; we've released monthly for the past 5 years and have thousands of positive reviews. It's as if our entire business is at a standstill, and worse yet, declining due to gate-keeping.
Replies
Boosts
Views
Activity
Feb ’26
Lost 32 digit ASk
I received my approval for FairPlay Streaming (FPS) and was getting things organized and then my computer crashed. So... Yes, I lost the 32 digit Account Security Key (ASk) that I was warned not to lose repeatedly... I understand that I can't query apple for the existing ASk. I don't see where I can delete the existing cert to request another one. So I assume I'll need to start from scratch either with another FPS approval process. Can someone please direct me on next steps for this boneheaded situation. Thank you
Replies
5
Boosts
0
Views
173
Activity
Feb ’26
Reply to Conta Dev Apple
We appreciate your interest in participating in the forums! These forums are for questions about developing software and accessories for Apple platforms. Your question seems related to Developer Account I would recommend you to contact the developer account support at https://developer.apple.com/contact to make sure they are aware of the issue. Albert Pascual
  Worldwide Developer Relations.
Replies
Boosts
Views
Activity
Feb ’26