“Account Locked”

I’m enrolling a small studio (EU, Slovakia) and the portal has been stuck on “Your enrollment is being processed”. I’m currently blocked from shipping builds via App Store Connect, and the lack of any accept/reject decision is starting to impact day-to-day work and planning. If an Apple Staff member can’t review the case details here, could you please route this to the enrollment verification team so they can provide a clear accept/reject decision on the passport photos already uploaded? Actions completed: Feb 3: Uploaded passport photos via the secure upload link following the requested photo requirements. Feb 6: Replied from the correct Apple Account email as instructed. Since Feb 6 there has been no confirmation whether the passport photos are accepted or rejected, and no next-step owner. I also submitted two separate support requests in the portal (email-only, no phone/chat option shown) and received no response. Request: Please confirm whether the passport photos are accepted or rejected. If rej

Could you tell me about account security and passkeys? Our service is considering implementing passkeys, and these questions are to understand how Apple protects accounts from third parties. ① Apple website states that two-factor authentication is mandatory for newly created Apple Accounts. When did this requirement come into effect? What are the conditions for users who do not have two-factor authentication enabled? ② Apple website mentions that a verification code may be required when signing into an Apple Account from a new device or browser. Is my understanding of the situations where a verification code is requested accurate, as listed below? Are there any other situations? Completely signing out of the Apple Account on that device. Erasing the device. Needing to change the password for security reasons. ③ If a user is already using a passkey on an Apple device, and then upgrades to a new device, will additional authentication, such as entering a PIN code, be

I enrolled in Apple Developer Program and paid on February 5th. Payment was successfully processed, but my enrollment was never completed. The developer portal still prompts me to pay again. I have sent multiple emails with no response. This has been delaying my app launch for 2+ weeks. How do I get this resolved?

Hello everyone, I am hoping someone here can share some advice or has experienced a similar situation. I am an individual developer and two of my apps have been stuck in 'Waiting for Review' status for over 10 to 12 days now. Prior to this, the review process was moving normally and I was receiving feedback from Apple on both apps. Then suddenly everything stopped and both apps have been sitting in the queue with no movement and no communication from the review team. To make things worse, I am also unable to delete these apps or make any changes because their In-App Purchases are simultaneously under review, which is locking me out of managing my own apps entirely. I already created a support case specifically for App Review (Case ID: 20000111755276) over a week ago, but unfortunately I have not heard back anything from Apple at all — no acknowledgment, no update, nothing. I am based in Pakistan and the phone callback option is not available for my region, so email and this forum are essentially my o

Hello. I want to log in to my account on Xcode. It tells me there is an error in my Apple account or password. There is no problem with the password or account. I contacted support and they couldn't solve the problem. What should I do?

Hey everyone, I purchased an Apple Developer Program and got my confirmation email that within 48h my developer account should be activated, but it never did. Plus after waiting more than 48h I wrote to support, describing everything, but never heard back from them.

Hello, I need help with iCloud Activation Lock on my device. Device: iPhone 16 Pro 256GB Serial Number: HCJD73C0MJ IMEI: 350766435041555 / 350766435124831 I cannot access the original Apple ID, so the device is stuck on Activation Lock. I am the legitimate owner and I have proof of purchase and ID for verification. Please advise on the proper steps to resolve this issue. Thank you.

Hello everyone, My app (App ID: 6758463939) has been waiting for review since February 3 and the status has not changed since then. All issues from the previous rejection were fixed: App name corrected and now matches after installation Demo account with full access provided All requested changes completed I also contacted App Review through Resolution Center and opened a support case, but have not received any response yet. I just want to confirm that everything is normal and that the app is still in the review queue. Has anyone experienced similar delays recently with first submissions? If there is any additional step I should take or another place to contact Apple, please let me know. Thank you.

Hello everyone, My app (App ID: 6758463939) has been waiting for review since February 3 and the status has not changed since then. All issues from the previous rejection were fixed: App name corrected and now matches after installation Demo account with full access provided All requested changes completed I also contacted App Review through Resolution Center and opened a support case, but have not received any response yet. I just want to confirm that everything is normal and that the app is still in the review queue. Has anyone experienced similar delays recently with first submissions? If there is any additional step I should take or another place to contact Apple, please let me know. Thank you.

We received a DPLA compliance notification from Apple referencing Section 11.2(g) for our developer account (REVSTREAM LLC). We responded promptly and have taken corrective measures to ensure full compliance. However, when attempting to send a follow-up message through the developer.apple.com/contact form (Membership and Account → Agreements and Contracts), we receive the error: There was a problem processing your request. We are unable to reach Apple Developer Support through this channel to confirm our response was received and to provide additional information. Could the @Apple team please advise on an alternative way to communicate regarding this matter? We want to ensure we are fully addressing all concerns. Thank you.