Search results for

“We are unable to process your request”

73,585 results found

Post

Replies

Boosts

Views

Activity

Unapproved membership issue
Dear Apple Support Team, I am writing to formally escalate an unresolved membership activation issue that has persisted despite multiple support requests submitted through the official channels. I kindly request your urgent attention to this matter. ISSUE SUMMARY I placed an order for an Apple subscription/membership under Order Number W1360969504. However, following the successful completion of the payment, my account was never activated. The membership remained in a pending state with no resolution. PREVIOUS SUPPORT ATTEMPTS In an effort to resolve this issue, I contacted Apple Support on two separate occasions: Support Case ID: 30000002928955 Support Case ID: 102851903923 Unfortunately, neither of these cases received a response from the support team. Due to the continued inactivity of my account and the complete absence of follow-up communication, I was left with no option but to cancel the membership myself. SECOND ENROLLMENT ATTEMPT Following the cancellation, I re-applied for the memb
2
0
63
3d
Alarm Kit - Change Alert settings after authorization request
Hello, I am starting work on adding AlarmKit to an existing project. During testing, I ran into an issue that if I hit Deny during the authorization request, I can't find any way to turn the alarm back on in settings. The only way I can get an authorization request again is by uninstalling the app and installing it again. I would like to be able to prompt my users where they can turn the Alarm back on if they accidentally hit Deny. Am I just not seeing the settings to change this somewhere?
1
0
90
3d
TKTokenDriverConfiguration becomes permanently unusable after ctkd process restart
Background We're building a macOS application that acts as a CryptoTokenKit software token. The architecture follows the documented pattern: a container app (a long-running agent process) manages token registration and identity updates via TKTokenDriverConfiguration, and a separate appex extension process handles the actual signing operations for client sessions. What we're doing At agent startup, the container app calls [TKTokenDriverConfiguration driverConfigurations] to obtain our token driver, then registers a token instance ID: NSDictionary *driverConfigurations = [TKTokenDriverConfiguration driverConfigurations]; TKTokenDriverConfiguration driver = / first value from driverConfigurations */; [driver addTokenConfigurationForTokenInstanceID:@setoken]; When the agent renews a certificate, it pushes updated TKTokenKeychainItem objects to ctkd by setting keychainItems on the TKTokenConfiguration: TKTokenConfiguration *tokenCfg = driver.tokenConfigurations[@setoken]; tokenCfg.keychainItems =
3
0
221
3d
[Bug] Cannot link In-App Purchases / Subscriptions to App Version in App Store Connect
Summary I am unable to link my In-App Purchases and Subscriptions to my app version in App Store Connect. The In-App Purchases and Subscriptions section described in Apple's documentation is not visible on my version preparation page, making it impossible to associate IAPs with my build before submission. Steps to Reproduce Open App Store Connect → My Apps → [App Name] Navigate to the app version in Prepare for Submission state Scroll through the entire version page The In-App Purchases and Subscriptions section is not present anywhere on the page Expected Behavior According to Apple's documentation and the note shown on the Subscriptions page itself: ▎ Your first subscription must be submitted with a new app version. Create your subscription, then select it in the 'In-App Purchases or Subscriptions' section of the app's version page before submitting the version for review. The section should be visible and allow me to select my configured subscriptions. Actual Behavior The section does not appear o
3
0
153
4d
Developer account verification
I created my developer account on Wednesday and paid for the subscription straight away, but I’ve been waiting ever since. It says that processing can take up to 48 hours, but I’ve now been waiting for five days and nothing has changed... I’ve contacted customer service but haven’t received a reply. Is this normal?
3
0
365
4d
Reply to AlarmKit alarm occasionally fires at exactly 12:00 AM
Hi SeoulForest and everyone, I’m joining this thread to share additional information regarding the reported issues with AlarmKit. While I don’t have a solution yet, I have both received user reports and personally experienced the same or similar behavior. The occurrence is rare (about once a month), but it happens consistently enough to be a reliability concern for an alarm-based feature. My Implementation Context: I have implemented a system that schedules approximately 60 fixed-schedule alarms. The Issue: Alarms occasionally fail to trigger at the scheduled time. Comparison: I set Local Notifications using the exact same date objects. These notifications arrive perfectly on time, which confirms there are no errors in the date/time logic itself. Observed Behaviors: Delayed Triggers: Alarms sometimes fire several minutes late, or in some cases, not at all for a long period. Midnight Firing: I have observed instances where an alarm that failed to trigger at its scheduled time would suddenly fire around midnigh
Topic: App & System Services SubTopic: General Tags:
4d
Reply to Enrollment Pending – Payment "Successful" but no charge and no access
Enrolled: Monday, March 23. That's when you applied for a membership, right? You wouldn't be posting this topic if you are already enrolled in the developer program. Received the 2 business days to process email. What have you done with it? It'll take Apple, Inc. several steps to make enrollment good. Apple, Inc. is a Certificate Authority. So they won't approve enrollment application without their identity verified, I suppose. You don't mention which membership type you are applying for. That's partly why some people ignore your cry for help.
4d
Reply to Supported way to expose an iPhone+controller as a macOS gamepad without restricted entitlements?
Thank you! this is very helpful and clarifies the issue a lot. I will go ahead and file a request for a Core HID development variant. Regarding the SIP / AMFI workaround: I understand the security concerns, and I agree that lowering system security is not an ideal solution. Of course there isn't a way to enable that only while the app is in use isn't it? That would be an acceptable risk for me. Or is it inherently a reboot-level change? In parallel, I will also explore mapping to keyboard and mouse events as a fallback, even though that is not the original target and is clearly less suitable than a true controller-visible solution. More broadly, I think it would be very valuable to have a simple user-space API for controller virtualization available to hobbyists and personal developers as well, even if limited to development builds. I understand it's possible on Windows. Thanks again for the detailed explanation.
Topic: App & System Services SubTopic: Drivers Tags:
4d
Reply to Core Data Migration Strategy: store relocation, schema changes and CloudKit adoption in a single release?
Given that you'd move the Core Data store to a group container, I'd assume that the store will be shared across different processes, such as your main app and its extension (a widget, for example). In that case, I'd like to start with pointing you the following threads: Core Data Light Migration Crash When Widget is Installed (Error 134100). CoreData error=134100 Failed to open the store. These threads made it clear that: After a user installed your new version app, depending on what extension you have, the app and extension can open and migrate the store simultaneously, and so you will need to implement a mechanism to make sure that the store is only migrated once. Consider having your main app in charge of the the synchronization, as discussed in Avoid synchronizing a store with multiple persistent containers. Thank you, this is very helpful. At the moment, my app does not have any widgets or extensions, but adding them is one of the reasons I want to move the store into an app group container. Fro
4d
Reply to Xcode 26.4: Regressions in Intelligence features
Awhile back I used OpenAi for intelligence, though recently switched to using Anthropic Claude. Now, when launching Xcode 26.4 I am prodded with a prompt stating Codex is not installed. Get Codex to resume the conversation. In my Xcode Settings I have ChatGPT in Xcode switched off. Likewise I have not downloaded the Codex Agent - the Get button appears which I ignore. In my Xcode Settings I have also signed into my Anthropic account, i.e. the Sign Out button is showing. It appears I am completely unable to use Claude for intelligence unless I download OpenAI Codex - though other users have done this, and nothing works following. This release appears severely broken. It would be easiest and best to revert to 26.3 to allow developers continue development.
4d
App stuck in "Waiting for Review" for over a month with no response
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require exte
2
0
260
4d
App stuck in "Waiting for Review" for over two weeks
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require exte
1
0
157
5d
App stuck in "Waiting for Review" for over a month with no response
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require exte
1
0
158
5d
Reply to App disappeared from App Store Connect - support unresponsive - Case 102841743378
I need to be direct: we are now moving into new territory. This has gone on for four months. Four months of open cases, broken contact forms, no resolution, and now an app that has vanished from App Store Connect entirely with zero explanation. The pace of this is completely unacceptable for a paid business account. The facts are not in dispute: Payment of £79 cleared my bank on 12 March 2026. I have the bank statement. The account was renewed and active. Team ID: AW699Z7G8H, Bundle ID: com.sofiqe.app, Case: 102841743378. Despite this, Apple's systems are showing my membership as expired and prompting me to pay again. This means Apple cannot keep track of what has been paid. That is not a developer error. That is an Apple billing failure. I am now being asked to pay twice for a membership I already hold, while my app has been pulled from the store, TestFlight distribution is blocked, and my business is actively losing time and revenue. I have two demands: An account-level specialist verifies the 12 March paym
5d
Unapproved membership issue
Dear Apple Support Team, I am writing to formally escalate an unresolved membership activation issue that has persisted despite multiple support requests submitted through the official channels. I kindly request your urgent attention to this matter. ISSUE SUMMARY I placed an order for an Apple subscription/membership under Order Number W1360969504. However, following the successful completion of the payment, my account was never activated. The membership remained in a pending state with no resolution. PREVIOUS SUPPORT ATTEMPTS In an effort to resolve this issue, I contacted Apple Support on two separate occasions: Support Case ID: 30000002928955 Support Case ID: 102851903923 Unfortunately, neither of these cases received a response from the support team. Due to the continued inactivity of my account and the complete absence of follow-up communication, I was left with no option but to cancel the membership myself. SECOND ENROLLMENT ATTEMPT Following the cancellation, I re-applied for the memb
Replies
2
Boosts
0
Views
63
Activity
3d
Alarm Kit - Change Alert settings after authorization request
Hello, I am starting work on adding AlarmKit to an existing project. During testing, I ran into an issue that if I hit Deny during the authorization request, I can't find any way to turn the alarm back on in settings. The only way I can get an authorization request again is by uninstalling the app and installing it again. I would like to be able to prompt my users where they can turn the Alarm back on if they accidentally hit Deny. Am I just not seeing the settings to change this somewhere?
Replies
1
Boosts
0
Views
90
Activity
3d
TKTokenDriverConfiguration becomes permanently unusable after ctkd process restart
Background We're building a macOS application that acts as a CryptoTokenKit software token. The architecture follows the documented pattern: a container app (a long-running agent process) manages token registration and identity updates via TKTokenDriverConfiguration, and a separate appex extension process handles the actual signing operations for client sessions. What we're doing At agent startup, the container app calls [TKTokenDriverConfiguration driverConfigurations] to obtain our token driver, then registers a token instance ID: NSDictionary *driverConfigurations = [TKTokenDriverConfiguration driverConfigurations]; TKTokenDriverConfiguration driver = / first value from driverConfigurations */; [driver addTokenConfigurationForTokenInstanceID:@setoken]; When the agent renews a certificate, it pushes updated TKTokenKeychainItem objects to ctkd by setting keychainItems on the TKTokenConfiguration: TKTokenConfiguration *tokenCfg = driver.tokenConfigurations[@setoken]; tokenCfg.keychainItems =
Replies
3
Boosts
0
Views
221
Activity
3d
Reply to Apple developer account
It’s very normal for Apple to not respond to requests for help or support.
Replies
Boosts
Views
Activity
3d
[Bug] Cannot link In-App Purchases / Subscriptions to App Version in App Store Connect
Summary I am unable to link my In-App Purchases and Subscriptions to my app version in App Store Connect. The In-App Purchases and Subscriptions section described in Apple's documentation is not visible on my version preparation page, making it impossible to associate IAPs with my build before submission. Steps to Reproduce Open App Store Connect → My Apps → [App Name] Navigate to the app version in Prepare for Submission state Scroll through the entire version page The In-App Purchases and Subscriptions section is not present anywhere on the page Expected Behavior According to Apple's documentation and the note shown on the Subscriptions page itself: ▎ Your first subscription must be submitted with a new app version. Create your subscription, then select it in the 'In-App Purchases or Subscriptions' section of the app's version page before submitting the version for review. The section should be visible and allow me to select my configured subscriptions. Actual Behavior The section does not appear o
Replies
3
Boosts
0
Views
153
Activity
4d
Developer account verification
I created my developer account on Wednesday and paid for the subscription straight away, but I’ve been waiting ever since. It says that processing can take up to 48 hours, but I’ve now been waiting for five days and nothing has changed... I’ve contacted customer service but haven’t received a reply. Is this normal?
Replies
3
Boosts
0
Views
365
Activity
4d
Reply to AlarmKit alarm occasionally fires at exactly 12:00 AM
Hi SeoulForest and everyone, I’m joining this thread to share additional information regarding the reported issues with AlarmKit. While I don’t have a solution yet, I have both received user reports and personally experienced the same or similar behavior. The occurrence is rare (about once a month), but it happens consistently enough to be a reliability concern for an alarm-based feature. My Implementation Context: I have implemented a system that schedules approximately 60 fixed-schedule alarms. The Issue: Alarms occasionally fail to trigger at the scheduled time. Comparison: I set Local Notifications using the exact same date objects. These notifications arrive perfectly on time, which confirms there are no errors in the date/time logic itself. Observed Behaviors: Delayed Triggers: Alarms sometimes fire several minutes late, or in some cases, not at all for a long period. Midnight Firing: I have observed instances where an alarm that failed to trigger at its scheduled time would suddenly fire around midnigh
Topic: App & System Services SubTopic: General Tags:
Replies
Boosts
Views
Activity
4d
Reply to Enrollment Pending – Payment "Successful" but no charge and no access
Enrolled: Monday, March 23. That's when you applied for a membership, right? You wouldn't be posting this topic if you are already enrolled in the developer program. Received the 2 business days to process email. What have you done with it? It'll take Apple, Inc. several steps to make enrollment good. Apple, Inc. is a Certificate Authority. So they won't approve enrollment application without their identity verified, I suppose. You don't mention which membership type you are applying for. That's partly why some people ignore your cry for help.
Replies
Boosts
Views
Activity
4d
Reply to Supported way to expose an iPhone+controller as a macOS gamepad without restricted entitlements?
Thank you! this is very helpful and clarifies the issue a lot. I will go ahead and file a request for a Core HID development variant. Regarding the SIP / AMFI workaround: I understand the security concerns, and I agree that lowering system security is not an ideal solution. Of course there isn't a way to enable that only while the app is in use isn't it? That would be an acceptable risk for me. Or is it inherently a reboot-level change? In parallel, I will also explore mapping to keyboard and mouse events as a fallback, even though that is not the original target and is clearly less suitable than a true controller-visible solution. More broadly, I think it would be very valuable to have a simple user-space API for controller virtualization available to hobbyists and personal developers as well, even if limited to development builds. I understand it's possible on Windows. Thanks again for the detailed explanation.
Topic: App & System Services SubTopic: Drivers Tags:
Replies
Boosts
Views
Activity
4d
Reply to Core Data Migration Strategy: store relocation, schema changes and CloudKit adoption in a single release?
Given that you'd move the Core Data store to a group container, I'd assume that the store will be shared across different processes, such as your main app and its extension (a widget, for example). In that case, I'd like to start with pointing you the following threads: Core Data Light Migration Crash When Widget is Installed (Error 134100). CoreData error=134100 Failed to open the store. These threads made it clear that: After a user installed your new version app, depending on what extension you have, the app and extension can open and migrate the store simultaneously, and so you will need to implement a mechanism to make sure that the store is only migrated once. Consider having your main app in charge of the the synchronization, as discussed in Avoid synchronizing a store with multiple persistent containers. Thank you, this is very helpful. At the moment, my app does not have any widgets or extensions, but adding them is one of the reasons I want to move the store into an app group container. Fro
Replies
Boosts
Views
Activity
4d
Reply to Xcode 26.4: Regressions in Intelligence features
Awhile back I used OpenAi for intelligence, though recently switched to using Anthropic Claude. Now, when launching Xcode 26.4 I am prodded with a prompt stating Codex is not installed. Get Codex to resume the conversation. In my Xcode Settings I have ChatGPT in Xcode switched off. Likewise I have not downloaded the Codex Agent - the Get button appears which I ignore. In my Xcode Settings I have also signed into my Anthropic account, i.e. the Sign Out button is showing. It appears I am completely unable to use Claude for intelligence unless I download OpenAI Codex - though other users have done this, and nothing works following. This release appears severely broken. It would be easiest and best to revert to 26.3 to allow developers continue development.
Replies
Boosts
Views
Activity
4d
App stuck in "Waiting for Review" for over a month with no response
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require exte
Replies
2
Boosts
0
Views
260
Activity
4d
App stuck in "Waiting for Review" for over two weeks
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require exte
Replies
1
Boosts
0
Views
157
Activity
5d
App stuck in "Waiting for Review" for over a month with no response
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require exte
Replies
1
Boosts
0
Views
158
Activity
5d
Reply to App disappeared from App Store Connect - support unresponsive - Case 102841743378
I need to be direct: we are now moving into new territory. This has gone on for four months. Four months of open cases, broken contact forms, no resolution, and now an app that has vanished from App Store Connect entirely with zero explanation. The pace of this is completely unacceptable for a paid business account. The facts are not in dispute: Payment of £79 cleared my bank on 12 March 2026. I have the bank statement. The account was renewed and active. Team ID: AW699Z7G8H, Bundle ID: com.sofiqe.app, Case: 102841743378. Despite this, Apple's systems are showing my membership as expired and prompting me to pay again. This means Apple cannot keep track of what has been paid. That is not a developer error. That is an Apple billing failure. I am now being asked to pay twice for a membership I already hold, while my app has been pulled from the store, TestFlight distribution is blocked, and my business is actively losing time and revenue. I have two demands: An account-level specialist verifies the 12 March paym
Replies
Boosts
Views
Activity
5d