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Support in-app purchases and interactions with the App Store using StoreKit.

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Sandbox refund testing "Cannot connect" error
I'm running into a refund issue when testing in-app purchases in sandbox mode. I'm able to successfully purchase items but roughly 1 out of 3 times, when the refund window pops up, it says it cannot connect even though our webhook servers can verify the transaction id sent from apple. My internet connection is good and I've varied the wait period from purchase to refund from 15mins to 2 hours. Any help would be greatly appreciated.
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Sep ’25
# Critical Bug: Apple servers not generating com.apple.developer.storekit entitlement for App ID com.driftnotes.app
Problem Summary Apple's provisioning servers are not generating the com.apple.developer.storekit entitlement for App ID com.driftnotes.app (Team ID: 43Y6AG5NPY), making it impossible to build iOS apps for physical devices despite all configurations being correct. Environment macOS: 15.3.1 (24D70) Xcode: 16.1 (xcode-select version 2409) Flutter: 3.35.2 • channel stable Account: Individual Developer (Kazakhstan) Bundle ID: com.driftnotes.app Team ID: 43Y6AG5NPY Error Message Error (Xcode): Provisioning profile "iOS Team Provisioning Profile: com.driftnotes.app" doesn't include the com.apple.developer.storekit entitlement. /Users/vyacheslavkuzin/Desktop/FlutterProjects/DriftNotesDart/ios/Runner.xcodeproj Steps to Reproduce Configure App ID with In-App Purchase capability (✅ verified in Developer Portal) Add In-App Purchase capability in Xcode project (✅ done) Configure entitlements file with StoreKit keys (✅ done) Enable automatic signing in Xcode (✅ done) Run: flutter build ios --release Build completes successfully ("Xcode build done. 13,8s") but fails at signing stage Expected vs Actual Result Expected: Provisioning profile should include com.apple.developer.storekit entitlement Actual: Profile is created WITHOUT the entitlement, despite all configurations being correct Configuration Details Developer Portal App ID com.driftnotes.app has In-App Purchase capability enabled ✅ All agreements are active in App Store Connect ✅ Xcode Project In-App Purchase capability added via Signing & Capabilities ✅ Automatically manage signing: Enabled ✅ Team: 43Y6AG5NPY (Vyacheslav Kuzin) ✅ Entitlements File (ios/Runner/Runner.entitlements) <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>com.apple.developer.in-app-payments</key> <array> <string>merchant.com.driftnotes.app</string> </array> <key>com.apple.developer.storekit</key> <true/> </dict> </plist> Build Settings CODE_SIGN_ENTITLEMENTS: Runner/Runner.entitlements ✅ PRODUCT_BUNDLE_IDENTIFIER: com.driftnotes.app ✅ DEVELOPMENT_TEAM: 43Y6AG5NPY ✅ Troubleshooting Attempted Multiple Attempts Profile Recreation: Manual and automatic profiles recreated dozens of times Cache Cleanup: Complete removal of: ~/Library/Developer/Xcode/DerivedData/* ~/Library/MobileDevice/Provisioning\ Profiles/* Flutter clean & pod cache clean Signing Methods: Tested both manual and automatic signing management Wait Periods: 48+ hours for server propagation Complete Profile Deletion: Removed ALL profiles from Developer account per Apple Support Apple Support Workaround Following Senior Advisor recommendation: ✅ Deleted all provisioning profiles from account ✅ Confirmed IAP capability in project ✅ Created StoreKit Configuration File for testing ✅ Verified automatic signing management ✅ Multiple "Try Again" attempts in Xcode Result: Problem persists Apple Support Reference Case #102680105923 - Senior Advisor Simone confirmed after internal team consultation that this requires engineering team attention and directed to Developer Forums. Technical Analysis What Works Flutter build completes successfully Pod install executes without issues (25,9s) Xcode build finishes successfully (13,8s) All dependencies resolve correctly What Fails Provisioning profile generation: Server creates profile but omits StoreKit entitlement All profile types affected: Both manual and automatic profiles Consistent across configurations: Debug, Release, Profile all fail identically Root Cause This appears to be a server-side bug where Apple's provisioning systems are not properly correlating the App ID's In-App Purchase capability with the StoreKit entitlement generation for this specific App ID (com.driftnotes.app). The issue is NOT in client-side configuration - all settings match Apple's official documentation exactly. The problem occurs during the server-side provisioning profile generation process. Request for Engineering Team This issue requires attention from Apple's provisioning infrastructure team to resolve the server-side entitlement generation bug for App ID com.driftnotes.app. Impact Critical: Complete inability to build iOS app for physical devices Business: Blocking app deployment and updates Developer Experience: Extensive time spent on troubleshooting correctly configured setup All configurations have been verified multiple times and match Apple's official documentation. The issue has been escalated through Apple Support (Case #102680105923) and requires engineering team intervention.
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75
Sep ’25
how is the refund amount calculated for auto-renewing upgrade?
Hi, We have a app with some auto-renewing subscription in a group of subscriptions. When a user upgrade from a subscription to another, the "user receive a refund of the prorated amount of their original subscription" (https://developer.apple.com/app-store/subscriptions/). How is the prorated calculated ? Example : subscription to 14,99$ / month. If subscriber upgrade after 10 days, is the refund calculated 10/30 of 14,99$ (so ~5$) ?
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Sep ’25
original transaction id not found
Hi everyone, I’ve been receiving App Store Server Notifications (webhooks) normally for a specific transaction. Everything was working fine — I could use the original_transaction_id to query transaction history, and transaction_id to look up specific transactions. However, starting recently, all API calls for that transaction (both Get Transaction Info and Get Transaction History) now return not found. • The webhooks used to arrive normally for this transaction. • I am sure I’m querying the correct environment (production vs sandbox). • The IDs I’m using are exactly the ones from the last webhook payload. • I haven’t changed my integration code. My questions: 1. Under what conditions does Apple’s API return “not found” for original_transaction_id that previously worked? 2. Can Apple actually purge transaction records (in production)? 3. Could this happen due to refunds, revocations, or other account actions? 4. Is this expected behavior, or should I file a DTS (Technical Support Incident)? Any insight would be appreciated. Thanks in advance!
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145
Sep ’25
Subscription Purchase product issue
Hello Developer support, In one of our live application we have seen that users are purchasing weekly subscription and automatically they shifted to yearly product. Due to this we have received high revenue and also refunds afterwards. To prevent this we removed our yearly product from the sale. In App Store Connect we have seen activations for weekly product and convert to standard prices are yearly products. Also we have seen weird behavior of user getting trial for same product for three times. For developer support people I am sharing my app id - 1320373866 , and here is the video of our issue - https://drive.google.com/file/d/1DBHw8ivgql4eNoo8NC3xo5v4wgr8Oh7x/view?usp=sharing , Also attaching trial behavior screenshot.
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112
Sep ’25
Best practice to prevent users from switching between subscriptions in the same group?
Hello everyone, For example, our app currently has one subscription group in App Store Connect with 5 plans (2 annual, 2 monthly, and 1 quarterly). By default, users can go into Apple Subscriptions in Settings and freely switch between all of these plans. However, our business requirement is to only allow users to stay on one annual plan and one quarterly plan. We don’t want them to switch to the other plans. My questions are: Is there any best practice or recommended approach to restrict subscription switching within the same group? Would removing the unwanted products from sale be the correct approach, or are there any risks/downsides with this method? Has anyone faced a similar situation and found a practical solution? Any guidance or shared experience would be greatly appreciated. Thanks!
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Sep ’25
StoreKit2: appAccountToken in purchase() always returns first value instead of updated UUID
Hello, I’m experiencing an issue with StoreKit 2 when passing a new appAccountToken for each purchase request. Case-ID: 15948169 (for DTS reference) Description of the Problem When initiating a purchase, I generate a new UUID to use as the appAccountToken: let serverTransactionId = UUID() let options: Set<Product.PurchaseOption> = [ .appAccountToken(serverTransactionId) ] let result = try await product.purchase(options: options) Expected Behavior: Each new purchase should return the updated appAccountToken that I pass into the purchase options. Actual Behavior: The payload response after success always contains the same appAccountToken from the very first transaction. It ignores subsequent UUIDs I pass and keeps reusing the original one. This causes issues because the same identifier is being reused across multiple transactions, making it difficult to map purchases to the correct user session. Steps to Reproduce Generate a fresh UUID using UUID(). Pass it as .appAccountToken when calling purchase(). Complete the transaction in the sandbox environment. Inspect the payload response → The appAccountToken value is always the same as the first one used, not the newly provided one. Additional Info I do have a focused test project that reproduces this issue. The issue appears specific to appAccountToken persistence across multiple transactions. Has anyone else experienced this behavior with StoreKit 2? Is this expected (Apple caching the first token) or could this be a bug?
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Sep ’25
StoreKit1 Usage error
I encountered the following issues while developing in-app purchases; please help me: When attempting to purchase a product that has already been purchased, SKPaymentQueue reports an error instead of a success message: <SKPaymentQueue: 0x134665380>: Payment completed with error: Error Domain=ASDServerErrorDomain Code=3532 "You’re currently subscribed to this." UserInfo={NSLocalizedFailureReason=You’re currently subscribed to this., client-environment-type=Sandbox, AMSServerErrorCode=3532, storefront-country-code=USA} After buying product A on one iPhone using a sandbox account, restoring purchases on another iPhone with the same sandbox account via paymentQueue.restoreCompletedTransactions(withApplicationUsername:) does not return the previously purchased product A data; it directly calls restoreCompletedTransactionsFinished.
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151
Sep ’25
Support Request: App Store Server Notification Inaccuracies
Unsure if this has been reported before, but I'm seeing a specific scenario where Apple is sending back faulty information in App Store Server Notifications. When users have payment failures that result in the membership expiring, and then reactivate later on with a different subscription, they are given a new originalTransactionId, yet we have three cases where we receive messages about the old originalTransactionId, indicating that after the user recovers their subscription, Apple is resurrecting the old subscription and treating it as if it is active BUT ultimately decides to deactivate it. Here is a sample screenshot of an impacted user. We only have three month and annual plans. Timeline: March 21st: This user signed up for a 3 Month Plan June 21st: This user fails to pay July 7th: After our 16 day grace period, this user loses access July 29th: This user sees they lost access and repurchase Augsut 19th: Their membership is deactivated (long before their 3 Month Subscription is up) For further verification I've also attached a record of all the payloads we've received from Apple for this user. Please let me know if you need any more details to fix this bug OR if it has already been fixed! Thank you. user_webhook_data_sanitized.csv
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Sep ’25
iOS 26 Beta 9 Purchase Issues
Hello all, Posting here before I put in a support ticket to see if there are any ideas. The previous beta issues seem to have been resolved, but now we are having intermittent problems with sandbox purchases. We do not know if this will affect real purchases. This is happening on beta 9 in both public and dev channels for us, most often on iPad Pro 4th. gen (Though idk if that is relevant). Sometimes running TestFlight builds on iOS 26 beta 9 devices we will have attempts to make sandbox purchases just go into a black hole. We do not get a "Do you want to buy this" popup, or the credentials screen. It just pauses for a bit in the section of our code that would be akin to: let result = try await product.purchase( options: [.appAccountToken(accountUUID) ] ) Then wait a couple seconds, and then nothing. The game returns to normal flow as if it was a pending purchase, but nothing more ever happens. We have not been able to get a local debug build to do this, so it's hard for us to tell if it is going into the pending bucket, the userCancelled bucket, or the unverified bucket, etc. If we take a device in this state and remove the app and reinstall from TestFlight we will get a credentials popup on the first attempt after install to buy, and after putting in our info we will get the " "You've already purchased this In-App Purchase...", but nothing ever his our listener and we return to the broken state. Has anyone else seen issues like this? P.S. Our StoreKit logic code is currently widely distributed, so if it was reproducible in the live version on iOS 18 we would know about it. Thanks, Chris
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Sep ’25
Implementation of IAP -> Trial Period to Purchase Product
I would like to know if it is allowed to offer the user to either unlock the app immediately or partake in a 3-day trial period before making a purchase. I created 2 IAP non-consumable products; 1 for the immediate [which is at a discount] and for the after trial period ends [this is at a higher cost]. Is this something that Apple allows or is frowned upon?
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77
Sep ’25
storekit_no_response
Our app cannot retrieve in-app purchase products from the App Store. We're getting a "storekit_no_response" error when attempting to fetch product information, despite having all products properly configured in App Store Connect. Error: IAPError(code: storekit_no_response, source: app_store, message: StoreKit: Failed to get response from platform., details: null) Verified product IDs match exactly what's in App Store Connect Confirmed we're using a Sandbox Test Account Checked that In-App Purchase capability is enabled Waited over 24 hours for product availability Tried multiple product ID formats This issue is preventing us from implementing subscription functionality in our app. We need assistance determining why StoreKit isn't responding to our product queries. Thank you for your help.
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197
Sep ’25
iOS 26 RC: Testflight showing wrong currency for sandbox accounts
My app has in app purchase for subscriptions, available in many countries. When using Sandbox App Store accounts on TestFlight with a locale different from my own in the iOS 26 RC, I'm getting incorrect currency coming back from Product.products(for: identifiers), and so my app displays the wrong price for the locale. However, the actual Apple Pay buy sheet shows the proper currency symbol and currency amount. This did not happen on prior versions of iOS. Is anyone else experiencing this?
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191
Sep ’25
Internal testing. Receipt not always contain last consumable purchase.
After game restart first purchase is contained in receipt but the next ones is the same as first one so new purchases is not added. I afraid players can be charged for purchase but on my server I will not receive new purchases instead receipt with old one so they can do not receive in game currency. Will in production I receive a receipts with new consumable every time player purchase it? I use Unity3d In-app purchasing 5.0.1.
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Sep ’25
Receipt and Notification behavior after "Remove from Sale"
What is the expected behavior for App Receipts and ASSN v2 notifications when a subscription is set to "Remove from Sale"? I tried to test this in Sandbox, but the "Remove from Sale" setting in App Store Connect doesn't seem to affect the Sandbox environment. For existing subscribers, what happens in the receipt? Does auto_renew_status change to 0 and is expiration_intent populated immediately? Also, which notificationType is sent via ASSN v2?
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86
Sep ’25
How to test "Remove from Sale" for subscriptions in Sandbox?
I want to test the "Remove from Sale" scenario in Sandbox. I set my subscription to "Remove from Sale" for all territories in App Store Connect, but I can still make new purchases and auto-renewals continue in the Sandbox environment. Is this a known limitation? Or is there a specific way to make this work for testing? If it can't be tested, I'd like to know the expected production behavior. What changes occur in the App Receipt and what App Store Server Notification is sent?
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55
Sep ’25
StoreKit returns restored for SKUs marked Consumable (no purchase sheet); Flutter in_app_purchase + SK2
What platform are you targeting? And what version? iOS, testing in Sandbox on a physical device. What version of Xcode are you using? [Xcode __] What version of the OS are you testing on? iOS 18 on iPhone 15 pro. What specific API are you using? StoreKit 2 via Flutter’s in_app_purchase plugin (Dart), which uses in_app_purchase_storekit under the hood. What are the exact steps you took? In App Store Connect, I created several Consumable IAPs (status “Ready to Submit”). Example product IDs: USD3.99TenMinuteCoffeePlan (Consumable) USD24.99OneHourDinnerPlan (Consumable) USD14.99InviteAFriendAsGenie (Consumable) Signed in as a Sandbox tester on device (Settings → App Store → Sandbox Account). App queries products with InAppPurchase.instance.queryProductDetails(ids) — products load successfully. Call buyConsumable(purchaseParam: PurchaseParam(productDetails: ...)). Listen to purchaseStream and log PurchaseDetails. If something failed, what are the symptoms? The purchase sheet often does not appear. The purchase stream reports PurchaseStatus.restored, immediately, for SKUs that are marked Consumable. Example log lines (from Dart): Products loaded: 6 Product: id=USD3.99TenMinuteCoffeePlan, price=3.99 Product: id=USD24.99OneHourDinnerPlan, price=24.99 Product: id=USD14.99InviteAFriendAsGenie, price=14.99 Purchase update: productID=USD3.99TenMinuteCoffeePlan, status=PurchaseStatus.restored, pendingComplete=false, purchaseID=2000000991974131 Purchase update: productID=USD24.99OneHourDinnerPlan, status=PurchaseStatus.restored, pendingComplete=false, purchaseID=2000000992079251 Purchase update: productID=USD14.99InviteAFriendAsGenie, status=PurchaseStatus.restored, pendingComplete=false, purchaseID=2000000999910991 Purchase update: productID=USD29.99InviteAFriendAsGenie, status=PurchaseStatus.restored, pendingComplete=false, purchaseID=2000001003571920 If nothing failed, what results did you see? And what were you expecting? Actual: restored events (no sheet) for items configured as Consumable. Expected: For Consumables, a purchase sheet followed by purchased status. Consumables shouldn’t “restore”. What else have you tried? Verified every SKU shows Type = Consumable and Ready to Submit in App Store Connect; “Cleared for Sale” enabled; pricing/localization filled. Created new product IDs (to avoid any prior non-consumable history). Verified I’m not calling restorePurchases. In the listener, I only grant benefits on PurchaseStatus.purchased (not on restored). Observed that queryProductDetails succeeds; some IDs that aren’t fully configured return “not found,” as expected. Minimal code (core bits): final _iap = InAppPurchase.instance; Future<void> init() async { final resp = await _iap.queryProductDetails({ 'USD3.99TenMinuteCoffeePlan', 'USD24.99OneHourDinnerPlan', 'USD14.99InviteAFriendAsGenie', 'USD29.99InviteAFriendAsGenie', }); _products = resp.productDetails; _sub = _iap.purchaseStream.listen(_onUpdates); } Future<void> buy(ProductDetails p) async { final param = PurchaseParam(productDetails: p); await _iap.buyConsumable(purchaseParam: param); // iOS SK2 path } void _onUpdates(List<PurchaseDetails> list) async { for (final pd in list) { print('status=${pd.status}, id=${pd.productID}, pending=${pd.pendingCompletePurchase}, purchaseID=${pd.purchaseID}'); switch (pd.status) { case PurchaseStatus.purchased: // deliver & (if pendingCompletePurchase) completePurchase break; case PurchaseStatus.restored: // for consumables, I do not deliver here break; default: break; } } } Questions for the community/Apple: Under what conditions would StoreKit 2 return restored for a SKU that’s set to Consumable? Is there any server-side caching of old product type or ownership tied to a product ID that could cause this in Sandbox? Is “Ready to Submit” sufficient for Sandbox testing of IAPs, or must the SKUs be attached to a submitted build before StoreKit treats them as consumable? If a product ID was ever created/purchased as Non-Consumable historically, does creating a new ASC entry with the same string ID as Consumable still cause restored for that tester? Besides creating brand-new product IDs and/or resetting the Sandbox tester’s purchase history, is there any other recommended way to clear this state? Happy to provide a device sysdiagnose or a stripped test project if that helps. Thanks!
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Sep ’25