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“We are unable to process your request”

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Pending User Info
Hi, I received this message recently, but after completing the process and uploading the KRS document for my company in Poland, it doesn’t seem to save. The same message keeps appearing again. I’ve tried around 50 times, but it just loops back to the same step. All agreements, tax forms, and compliance requirements are already active. I contacted the support but no reply. Anyone have any suggestion ?
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19
14h
Production-Grade Implementation Guidance: DCError Matrices, Retry Strategies, and Simulator Testing for App Attest APIs
Hi there, We're implementing Apple's DeviceCheck App Attest for production iOS authentication. The public documentation defines DCError cases but doesn't specify which errors are expected per API method or recommend retry/remediation strategies. We need Apple's guidance to implement robust, production-aligned error handling before rollout. 1. Error Surface per API Method Question: Can you confirm the complete, officially expected set of DCError values for each method? We understand the following errors are possible across App Attest APIs: invalidKey invalidInput featureUnsupported serverUnavailable unknownSystemFailure Specifically, please confirm which errors can occur for: DCAppAttestService.generateKey() DCAppAttestService.attestKey(_:clientData:) DCAppAttestService.generateAssertion(keyID:clientData:) Are there any additional undocumented or edge-case errors we should handle? 2. Retry Strategy & Remediation Matrix Question: For each API method and error code, please help us with proposal around which
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0
35
14h
Reply to I have submitted my app and it has been waiting for review.
We submitted the application for review. Six days have passed and we are still waiting for the review process. Even applying for expedited review didn't help at all. How can we get the review result as soon as possible? This time, the review process for the application update is extremely long. After the last submission, the result would be given within 24 hours. We are loyal Apple developers and strictly followed Apple's review policies, hoping to get the result as soon as possible~~~~~
14h
Apple Engaged in Geographic Bias
We are a development team building an application targeted specifically for the Southeast Asian market. We have been caught in a frustrating review cycle and are hoping to get some guidance on how to move forward. The Situation Our application is intentionally unavailable in the United States. Per Apple's guidance, we implemented a We are currently not available in your country error screen that displays when a user's location falls outside our supported regions. This is intentional, expected behavior — not a bug. The Problem Despite providing detailed testing instructions and dedicated test accounts tied to the correct region, our Reviewers consistently: Do not use the test accounts we created for them Do not follow the regional setup instructions we provided Access the app from a US-based location See the geographic restriction screen (the one Apple instructed us to build) Flag it as a bug and reject the submission We have confirmed this is the root cause, as the rejection notes reference the exact screen t
1
0
36
15h
Apple Developer Program renewal unresolved since July 10, 2021
Hello, I am requesting guidance regarding an unresolved Apple Developer Program renewal issue. My Individual membership expired on July 10, 2021. I previously submitted support requests, including Case #102854085591, but I still do not have a clear resolution as of April 1, 2026. Details: Team ID: C69P64A2ZN Membership type: Individual Expiration date: July 10, 2021 Previous case number: 102854085591 Could Apple please clarify: Whether this membership can still be renewed Whether any action is required from my side Whether I must re-enroll instead of renew Any guidance would be appreciated, as this has been blocking my development work for a long time. Thank you.
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12
15h
Pending Termination Notice (Guideline 5.6, Section 3.2(f)) – No Response After 14 Days – Case 30000003321343
Hello, I am seeking guidance regarding a Pending Termination Notice received on March 18, 2026 for the developer account of Kaagapay Platform Inc. Background: Our app, CreditKaagapay: Score & Report (App ID: 6744999391), is a credit report and loan matching platform operating in the Philippines in partnership with the Credit Information Corporation (CIC). The app maintained a 4.8-star rating with over 4,000 reviews. No prior warnings were issued before the notice. Notice Details: The notice cited Guideline 5.6 and Section 3.2(f), alleging dishonest or fraudulent activity related to account information. Timeline: • March 18: Received the Pending Termination Notice. Submitted two appeals (App Removal + Pending Account Termination) on the same day. Both received on-screen confirmation. • March 25: Submitted a follow-up through the App Review Status contact form. • March 26: Developer Support confirmed the appeal was forwarded to the App Review Board (Case ID: 30000003321343). • April 1 (today, Day 14): No re
1
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36
16h
Reply to Network Extension "Signature check failed" after archive with Developer ID — works in Xcode debug
If you use Apple Development signing for your day-to-day development, you can set up a reasonable debugging workflow. I explain how I do this in Debugging a Network Extension Provider. This still requires you to deactivate and then reactivate your sysex every time you change your code. That’s necessary because activating a sysex copies it from your app to a protected location on the file system, so without reactivation you end up running your old code. Debugging a Network Extension Provider discusses two key techniques for reducing the hassle associated with this process, namely: Unit tests Well-considered logging Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
16h
Reply to Random global network outage triggered by NEFilterDataProvider extension – only reboot helps, reinstall doesn't
[quote='882567022, WangZiYuan, /thread/817264?answerId=882567022#882567022, /profile/WangZiYuan'] But when I disable the content filter, the process does not stop. [/quote] OK. That’s not unexpected, give my understanding of how NE relates to the sysex infrastructure. [quote='882567022, WangZiYuan, /thread/817264?answerId=882567022#882567022, /profile/WangZiYuan'] When I manually kill the original process … the process ID definitely changes, but the issue persists. [/quote] Blat! I was hoping that the bogus state would be stored in the sysex process, and thus this would clear it. Given this finding, the only path forward I see is a bug report. [quote='880612022, kunal_a, /thread/817264?answerId=880612022#880612022, /profile/kunal_a'] I submitted FB19734992 [/quote] Thanks. I can’t go into all the details here, but the executive summary is: For internal reasons, we have an internal bug tracking the fix (r. 172870187). That fix is not in any currently released or seeded versi
16h
Can an e-commerce app qualify for the com.apple.developer.usernotifications.filtering entitlement, or what is the alternative?
I am working on a large-scale e-commerce application and we are trying to solve a specific issue regarding push notifications and user experience. We have a use case where we need to send a standard push notification to the user, but under certain local conditions on the device, we want to intercept that notification via a Notification Service Extension and suppress/drop it so it does not alert the user. We understand that the com.apple.developer.usernotifications.filtering entitlement allows a Notification Service Extension to drop notifications. However, looking at the entitlement request form, the categories seem strictly limited to: End-to-end encrypted messaging Earthquake warnings Education/learning platforms Enterprise healthcare apps My questions for the community and Apple staff: Is it possible for an e-commerce or retail app to be approved for this entitlement if we have a highly specific, valid use case that improves user experience. If this entitlement is strictly off-limits for our domai
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24
17h
Reply to App Group container being recreated on app update, causing complete data loss
I’m not aware of any known issue that matches these symptoms. As you’ve noted, iOS is expected to preserve app group containers across OS and app installs. This certainly works for most apps and most users, but that doesn’t preclude there being a bug that causes this problem for some users of some apps. To investigate this we need to see a sysdiagnose log taken immediately after the user notices the problem. That’s gonna be tricky to acquire given that this problem isn’t obviously reproducible. I have a bunch of background on this in Using a Sysdiagnose Log to Debug a Hard-to-Reproduce Problem. Key to that process is the ability to quickly and reliably identify that the problem has occurred. If I were in your shoes I’d add specific code for that, code that’s not tied to UserDefaults or Core Data. Both of those are big, complex subsystems, which makes it hard to know whether you’re hitting a problem with that subsystem or something more fundamental. Rather, I recommend that you store this state in fil
Topic: App & System Services SubTopic: Core OS Tags:
17h
Clarification on App Transfer Criteria for iOS Apps Using App Groups and Widgets
Hi everyone, I’m currently reviewing the app transfer criteria in Apple’s official documentation and came across the following statement: “Mac apps that have used the sandbox environment and share the Application Group Container Directory with other Mac apps can't be transferred.” We are planning to add Widget support to our iOS app before initiating an app transfer. As part of this, the app would likely: Enable App Sandbox Use App Groups to share data between the main app and the Widget Given this, I have a couple of questions: Although the documentation explicitly mentions Mac apps, would the same restriction for app transfer apply to iOS apps that use App Groups (e.g., for Widgets)? If iOS apps are not subject to this restriction, will the Widget extension and its associated App Group data transfer correctly along with the main app during the transfer process? We want to make sure we don’t introduce any blockers before proceeding with the transfer. Any clarification or related experience would be
0
0
3
17h
d-u-n-s
I am writing to request assistance regarding my DUNS number acquisition for the Apple Developer Program. My company, has been trying to obtain/verify a DUNS number through Dun & Bradstreet, but we have faced a complete lack of response from their side. This delay is preventing us from completing our enrollment and publishing our application. what can i do??
0
0
7
18h
Potentially Unfair Limitation for Third-Party Keyboard Developers
When developing a custom keyboard on iOS, even after enabling Full Access (RequestsOpenAccess = true), it is still not possible to record audio — the recording simply does not start. This is despite the fact that: the user is explicitly warned the user provides informed consent by enabling Full Access According to Apple’s documentation: https://developer.apple.com/documentation/uikit/configuring-open-access-for-a-custom-keyboard “However, with RequestsOpenAccess set to true, the keyboard has all the capabilities in the preceding list.” At the same time, the preceding list includes: “No access to microphone and speaker” This creates ambiguity. The wording suggests that enabling Full Access should lift prior restrictions, yet in practice, microphone access remains unavailable to third-party keyboards. Why this is concerning With Full Access enabled, a keyboard already has: network access the ability to transmit user input From a privacy standpoint, this is already highly sensitive. Preventing microphone access
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41
19h
IPhone fails to connect with Xcode in presence of multiple WebContentFilters
I am facing an intermittent problem where iPhones are failing to pair/connect with Xcode under Xcode -> Windows -> Devices and Simulators. This happens when more than one web content filters are present, for instance, I have my web content filter (FilterSockets true, FilterGrade Firewall) and there is also Sentinel One web content filter with same configuration. Note: We are not blocking any flow from remoted / remotepairingd / core device service / MDRemoteServiceSupport etc processes. But they do get paused and resumed at times for our internal traffic verification logic. So, we are trying to understand what impact our content filter may be having on this iPhone Pairing?? If we stop either one of the filters the problem goes away. I have tracked the network traffic to the phone, and it seems to be using a ethernet interface (en5/en10) over the USB-C cable. I can see endpoints like this: localEndpoint = fe80::7:afff:fea1:edb8%en5.54442 remoteEndpoint = fe80::7:afff:fea1:ed47%en5.49813 I also s
1
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29
19h
Pending User Info
Hi, I received this message recently, but after completing the process and uploading the KRS document for my company in Poland, it doesn’t seem to save. The same message keeps appearing again. I’ve tried around 50 times, but it just loops back to the same step. All agreements, tax forms, and compliance requirements are already active. I contacted the support but no reply. Anyone have any suggestion ?
Replies
0
Boosts
0
Views
19
Activity
14h
Production-Grade Implementation Guidance: DCError Matrices, Retry Strategies, and Simulator Testing for App Attest APIs
Hi there, We're implementing Apple's DeviceCheck App Attest for production iOS authentication. The public documentation defines DCError cases but doesn't specify which errors are expected per API method or recommend retry/remediation strategies. We need Apple's guidance to implement robust, production-aligned error handling before rollout. 1. Error Surface per API Method Question: Can you confirm the complete, officially expected set of DCError values for each method? We understand the following errors are possible across App Attest APIs: invalidKey invalidInput featureUnsupported serverUnavailable unknownSystemFailure Specifically, please confirm which errors can occur for: DCAppAttestService.generateKey() DCAppAttestService.attestKey(_:clientData:) DCAppAttestService.generateAssertion(keyID:clientData:) Are there any additional undocumented or edge-case errors we should handle? 2. Retry Strategy & Remediation Matrix Question: For each API method and error code, please help us with proposal around which
Replies
0
Boosts
0
Views
35
Activity
14h
Reply to I have submitted my app and it has been waiting for review.
We submitted the application for review. Six days have passed and we are still waiting for the review process. Even applying for expedited review didn't help at all. How can we get the review result as soon as possible? This time, the review process for the application update is extremely long. After the last submission, the result would be given within 24 hours. We are loyal Apple developers and strictly followed Apple's review policies, hoping to get the result as soon as possible~~~~~
Replies
Boosts
Views
Activity
14h
Apple Engaged in Geographic Bias
We are a development team building an application targeted specifically for the Southeast Asian market. We have been caught in a frustrating review cycle and are hoping to get some guidance on how to move forward. The Situation Our application is intentionally unavailable in the United States. Per Apple's guidance, we implemented a We are currently not available in your country error screen that displays when a user's location falls outside our supported regions. This is intentional, expected behavior — not a bug. The Problem Despite providing detailed testing instructions and dedicated test accounts tied to the correct region, our Reviewers consistently: Do not use the test accounts we created for them Do not follow the regional setup instructions we provided Access the app from a US-based location See the geographic restriction screen (the one Apple instructed us to build) Flag it as a bug and reject the submission We have confirmed this is the root cause, as the rejection notes reference the exact screen t
Replies
1
Boosts
0
Views
36
Activity
15h
Apple Developer Program renewal unresolved since July 10, 2021
Hello, I am requesting guidance regarding an unresolved Apple Developer Program renewal issue. My Individual membership expired on July 10, 2021. I previously submitted support requests, including Case #102854085591, but I still do not have a clear resolution as of April 1, 2026. Details: Team ID: C69P64A2ZN Membership type: Individual Expiration date: July 10, 2021 Previous case number: 102854085591 Could Apple please clarify: Whether this membership can still be renewed Whether any action is required from my side Whether I must re-enroll instead of renew Any guidance would be appreciated, as this has been blocking my development work for a long time. Thank you.
Replies
0
Boosts
0
Views
12
Activity
15h
Pending Termination Notice (Guideline 5.6, Section 3.2(f)) – No Response After 14 Days – Case 30000003321343
Hello, I am seeking guidance regarding a Pending Termination Notice received on March 18, 2026 for the developer account of Kaagapay Platform Inc. Background: Our app, CreditKaagapay: Score & Report (App ID: 6744999391), is a credit report and loan matching platform operating in the Philippines in partnership with the Credit Information Corporation (CIC). The app maintained a 4.8-star rating with over 4,000 reviews. No prior warnings were issued before the notice. Notice Details: The notice cited Guideline 5.6 and Section 3.2(f), alleging dishonest or fraudulent activity related to account information. Timeline: • March 18: Received the Pending Termination Notice. Submitted two appeals (App Removal + Pending Account Termination) on the same day. Both received on-screen confirmation. • March 25: Submitted a follow-up through the App Review Status contact form. • March 26: Developer Support confirmed the appeal was forwarded to the App Review Board (Case ID: 30000003321343). • April 1 (today, Day 14): No re
Replies
1
Boosts
0
Views
36
Activity
16h
Reply to Network Extension "Signature check failed" after archive with Developer ID — works in Xcode debug
If you use Apple Development signing for your day-to-day development, you can set up a reasonable debugging workflow. I explain how I do this in Debugging a Network Extension Provider. This still requires you to deactivate and then reactivate your sysex every time you change your code. That’s necessary because activating a sysex copies it from your app to a protected location on the file system, so without reactivation you end up running your old code. Debugging a Network Extension Provider discusses two key techniques for reducing the hassle associated with this process, namely: Unit tests Well-considered logging Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
Replies
Boosts
Views
Activity
16h
Reply to Random global network outage triggered by NEFilterDataProvider extension – only reboot helps, reinstall doesn't
[quote='882567022, WangZiYuan, /thread/817264?answerId=882567022#882567022, /profile/WangZiYuan'] But when I disable the content filter, the process does not stop. [/quote] OK. That’s not unexpected, give my understanding of how NE relates to the sysex infrastructure. [quote='882567022, WangZiYuan, /thread/817264?answerId=882567022#882567022, /profile/WangZiYuan'] When I manually kill the original process … the process ID definitely changes, but the issue persists. [/quote] Blat! I was hoping that the bogus state would be stored in the sysex process, and thus this would clear it. Given this finding, the only path forward I see is a bug report. [quote='880612022, kunal_a, /thread/817264?answerId=880612022#880612022, /profile/kunal_a'] I submitted FB19734992 [/quote] Thanks. I can’t go into all the details here, but the executive summary is: For internal reasons, we have an internal bug tracking the fix (r. 172870187). That fix is not in any currently released or seeded versi
Replies
Boosts
Views
Activity
16h
Can an e-commerce app qualify for the com.apple.developer.usernotifications.filtering entitlement, or what is the alternative?
I am working on a large-scale e-commerce application and we are trying to solve a specific issue regarding push notifications and user experience. We have a use case where we need to send a standard push notification to the user, but under certain local conditions on the device, we want to intercept that notification via a Notification Service Extension and suppress/drop it so it does not alert the user. We understand that the com.apple.developer.usernotifications.filtering entitlement allows a Notification Service Extension to drop notifications. However, looking at the entitlement request form, the categories seem strictly limited to: End-to-end encrypted messaging Earthquake warnings Education/learning platforms Enterprise healthcare apps My questions for the community and Apple staff: Is it possible for an e-commerce or retail app to be approved for this entitlement if we have a highly specific, valid use case that improves user experience. If this entitlement is strictly off-limits for our domai
Replies
0
Boosts
0
Views
24
Activity
17h
Reply to App Group container being recreated on app update, causing complete data loss
I’m not aware of any known issue that matches these symptoms. As you’ve noted, iOS is expected to preserve app group containers across OS and app installs. This certainly works for most apps and most users, but that doesn’t preclude there being a bug that causes this problem for some users of some apps. To investigate this we need to see a sysdiagnose log taken immediately after the user notices the problem. That’s gonna be tricky to acquire given that this problem isn’t obviously reproducible. I have a bunch of background on this in Using a Sysdiagnose Log to Debug a Hard-to-Reproduce Problem. Key to that process is the ability to quickly and reliably identify that the problem has occurred. If I were in your shoes I’d add specific code for that, code that’s not tied to UserDefaults or Core Data. Both of those are big, complex subsystems, which makes it hard to know whether you’re hitting a problem with that subsystem or something more fundamental. Rather, I recommend that you store this state in fil
Topic: App & System Services SubTopic: Core OS Tags:
Replies
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Views
Activity
17h
Clarification on App Transfer Criteria for iOS Apps Using App Groups and Widgets
Hi everyone, I’m currently reviewing the app transfer criteria in Apple’s official documentation and came across the following statement: “Mac apps that have used the sandbox environment and share the Application Group Container Directory with other Mac apps can't be transferred.” We are planning to add Widget support to our iOS app before initiating an app transfer. As part of this, the app would likely: Enable App Sandbox Use App Groups to share data between the main app and the Widget Given this, I have a couple of questions: Although the documentation explicitly mentions Mac apps, would the same restriction for app transfer apply to iOS apps that use App Groups (e.g., for Widgets)? If iOS apps are not subject to this restriction, will the Widget extension and its associated App Group data transfer correctly along with the main app during the transfer process? We want to make sure we don’t introduce any blockers before proceeding with the transfer. Any clarification or related experience would be
Replies
0
Boosts
0
Views
3
Activity
17h
d-u-n-s
I am writing to request assistance regarding my DUNS number acquisition for the Apple Developer Program. My company, has been trying to obtain/verify a DUNS number through Dun & Bradstreet, but we have faced a complete lack of response from their side. This delay is preventing us from completing our enrollment and publishing our application. what can i do??
Replies
0
Boosts
0
Views
7
Activity
18h
Potentially Unfair Limitation for Third-Party Keyboard Developers
When developing a custom keyboard on iOS, even after enabling Full Access (RequestsOpenAccess = true), it is still not possible to record audio — the recording simply does not start. This is despite the fact that: the user is explicitly warned the user provides informed consent by enabling Full Access According to Apple’s documentation: https://developer.apple.com/documentation/uikit/configuring-open-access-for-a-custom-keyboard “However, with RequestsOpenAccess set to true, the keyboard has all the capabilities in the preceding list.” At the same time, the preceding list includes: “No access to microphone and speaker” This creates ambiguity. The wording suggests that enabling Full Access should lift prior restrictions, yet in practice, microphone access remains unavailable to third-party keyboards. Why this is concerning With Full Access enabled, a keyboard already has: network access the ability to transmit user input From a privacy standpoint, this is already highly sensitive. Preventing microphone access
Replies
0
Boosts
0
Views
41
Activity
19h
Reply to Apple-Hosted Asset Pack Support in App Review
Upon submitting our first patch, we are running into the exact same situation again. We haven't updated anything in our code related to asset packs between our first submission and this patch. Something definitely still appears wrong here in the review process.
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Views
Activity
19h
IPhone fails to connect with Xcode in presence of multiple WebContentFilters
I am facing an intermittent problem where iPhones are failing to pair/connect with Xcode under Xcode -> Windows -> Devices and Simulators. This happens when more than one web content filters are present, for instance, I have my web content filter (FilterSockets true, FilterGrade Firewall) and there is also Sentinel One web content filter with same configuration. Note: We are not blocking any flow from remoted / remotepairingd / core device service / MDRemoteServiceSupport etc processes. But they do get paused and resumed at times for our internal traffic verification logic. So, we are trying to understand what impact our content filter may be having on this iPhone Pairing?? If we stop either one of the filters the problem goes away. I have tracked the network traffic to the phone, and it seems to be using a ethernet interface (en5/en10) over the USB-C cable. I can see endpoints like this: localEndpoint = fe80::7:afff:fea1:edb8%en5.54442 remoteEndpoint = fe80::7:afff:fea1:ed47%en5.49813 I also s
Replies
1
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0
Views
29
Activity
19h