“We are unable to process your request”

Hello, My DSA (Digital Services Act) verification in App Store Connect has been in review for over 10 days. I have already submitted all required documents, and I have not received any updates or requests for additional information. This is currently blocking my ability to update or manage my app. Has anyone experienced a similar delay? Is there anything I can do to speed up the process? Thank you.

I have a very important voice memo that I have recorded on my iPad, as I was recording it, it seemed to have completely worked, but for some strange reason the voice memo will not play, download to my filess, I am unable to send it to anyone, and it basically just pops up blank every time I just try to share it. I cannot listen to it and have not been able to listen to it. This is the same on both my iPad and my phone, when I went to Apple, they said to come on here and ask for guidance, and that it might be because my regular iPhone is updated normally but on my iPad, which was the Voice Memo was recorded on is updated To beta. please give me some advice and if there’s any way, I could recover even the transcript of the voice message because it is truly so important to me. The sound waves are there and everything and I just don’t understand why it will not play on either device. I have also tried copying it. I have also tried trimming the beginning and it’s like the data is there, but it will not pl

We've noticed, that size of our ipa started to vary from time to time. We've found that all the difference was in the LC_CODE_SIGNATURE command under the _LINKEDIT segment of binary. The main reason of that change was the different number of hash slots due to different value of page size: 4096 on macOS SEQUOIA and 16384 on macOS TAHOE. So the size of the final binary was dependent on the machine, it was produced on. I didn't find out any information on why the default page size changed on TAHOE. Apple’s codesign supports a --pagesize argument. For regular builds that setting can be passed via OTHER_CODE_SIGN_FLAGS=--pagesize 16384. But it seems that xcodebuild export ...` completely ignores it: i've tried to pass invalid size (not the power of two), and the export still succeded. I've also managed to get xcodebuild logs via log stream --style compact --predicate 'process == xcodebuild OR process == codesign' --level trace They have no occurrences of --pagesize: 2026-03-24 13:43:27.236 Df xco

We are facing a critical issue with our Apple Developer account that is currently blocking app releases. Context: Organization account (Apple Developer Program) Account Holder: Ben Kunkel Apple Business Manager integrated with Okta (SCIM) Issue: The original Account Holder was deleted from Apple Business Manager and re-created via SCIM The recreated account now shows as “Staff” (Source: Custom Sync) and cannot be modified In Apple Developer, Ben is still listed as Account Holder but does not see any options to accept agreements or manage the account A transfer request was initiated to me before he left the company, but I am unable to complete identity verification (“Invalid Submission” error) Result: No active Account Holder can take action Unable to accept the updated Apple Developer Program License Agreement App submissions and updates are blocked (production impact) This appears to be a cross-system identity mismatch between Apple Business Manager and Apple Developer due to SCIM

Hi everyone, I'm working in a strictly offline (intranet) environment and cannot use the standard online installation process to download and install the Claude Agent for Xcode. What I've tried: I manually copied the Agent binary/folder from an online machine to the following path: ~/Library/Developer/Xcode/CodingAssistant/Agents/Versions/26.3/claude The Issue: Even though the files are in the correct directory, Xcode fails to recognize the agent. It doesn't appear in the settings, and the Coding Assistant remains unavailable. Questions: Is there a specific metadata file (e.g., a .plist or .json index) that needs to be updated for Xcode to see the manually added agent? Are there any code signing or quarantine issues (like xattr) that need to be addressed when moving the agent between machines? Does anyone know if there are other dependencies or cache folders (besides ~/Library/Developer/Xcode/CodingAssistant/) that need to be synchronized? Environment: macOS: 26.3 (25D122) Xcode: 26.3 (17C519) Any gu

I'd like to create a small helper app for new students do read/write User default settings. Since it was not possible using the UserDefaults class I decided to use the /usr/bin/defaults. Unfortuntely it seems not to return anything. Debug output shows Got data: 0 bytes Here is a sample code: import SwiftUI func readDefaults(domain : String, key :String) -> String { let cmdPath = /usr/bin/defaults //let cmdPath = /bin/ls let cmd = Process() let pipe = Pipe() cmd.standardOutput = pipe cmd.standardError = pipe cmd.executableURL = URL(fileURLWithPath: cmdPath, isDirectory: false, relativeTo: nil) cmd.arguments = [read, domain, key] //cmd.arguments = [/, /Library] print(Shell command: (cmdPath) (cmd.arguments?.joined(separator: ) ?? )) var d : Data? do { try cmd.run() d = pipe.fileHandleForReading.readDataToEndOfFile() cmd.waitUntilExit() } catch let e as NSError { return ERROR (e.code): (e.localizedDescription) } catch { return ERROR: call failed! } // get pipe output and write is to stdout guard let

My app has completely vanished from App Store Connect with no explanation. It no longer appears in the app listing. Bundle ID: com.sofiqe.app Team ID: AW699Z7G8H Apple Account: Support case 102841743378 has been open with no resolution. The contact form on the developer portal is also broken and returns There was a problem processing your request making it impossible to follow up. Has anyone experienced an app disappearing from App Store Connect? Any advice on escalation would be appreciated.

Good Afternoon, I received an official email from Apple saying Your enrollment request has been accepted. To complete your organization's enrollment in the Apple Developer Program, please sign in to your developer account to review and accept the Apple Developer Program License Agreement, and complete your membership purchase. However as i reach the payment page and enter my credit card details, it rejects the credit card, Things i have tried: Payment with 3 other credit cards over 3 different devices (incase any of that was an affecting factor) Using an apple device to reach the payment page Waiting 1.5 weeks incase it is a server issue

Hello there, Our application has HLS VOD download option. Users can download VOD which has DRM protection and watch content when device is offline. We use aggregateAssetDownloadTask to download HLS VOD. We want to resume download after Wifi/LTE change but it does not resume. Download is starting from beginning. We use some token algorithms to start download. That's why, our playlist url and chunks urls may change. But playlist and chunk urls' content is unique. If user start to download via Wifi and changed to LTE. Download request responds 403 Forbidden because of some token algorithms after some time func urlSession(_ session: URLSession, task: URLSessionTask, didCompleteWithError error: Error?) AVAssetDownloadDelegate function triggered by system. If we resume it does not resume at this point. It is starting from beginning if we start new download process for same content. Is there any way to resume unfinished HLS Download processes? Thanks