Search results for

“We are unable to process your request”

73,585 results found

Post

Replies

Boosts

Views

Activity

HealthKit Background Health Data Collection, Emergency Contacts, and Automated Alerting Feasibility
I have a few feasibility questions regarding health data processing on iOS, related to HealthKit and system capabilities: Background Health Data Collection Can an iOS app continuously collect and process health data in the background, including: Collecting health data from the Health app while the device is locked or in sleep mode Triggering user notifications when anomalies are detected in health data processing Are there any technical limitations? Do these capabilities require specific enterprise qualifications or additional fees? 2. Emergency Contacts Integration Can an app write or modify the system’s built-in Emergency Contacts (Medical ID)? If a user updates Emergency Contacts in iOS Settings, can the app receive a change notification or access the updated data? 3. Automated Alerting for Health Metrics Beyond Apple’s fall detection, can abnormal health metrics (heart rate, irregular rhythm, blood oxygen, etc.) trigger automated alerts such as SMS to preset emergency contacts—w
2
0
98
1d
Reply to About Customizing Xcode Project Navigator UI
Hello @bestAppleDev2026 If you'd like us to consider adding the necessary functionality, please file an enhancement request using Feedback Assistant. https://developer.apple.com/feedback-assistant/ Once you file the request, please post the FB number here. If you're not familiar with how to file enhancement requests, take a look at Bug Reporting: How and Why? Thankyou,  Travis
1d
App stuck in "Waiting for Review" for over a month with no response
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require exte
1
0
158
1d
App stuck in "Waiting for Review" for over two weeks
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require exte
1
0
157
1d
Alarm Kit - Change Alert settings after authorization request
Hello, I am starting work on adding AlarmKit to an existing project. During testing, I ran into an issue that if I hit Deny during the authorization request, I can't find any way to turn the alarm back on in settings. The only way I can get an authorization request again is by uninstalling the app and installing it again. I would like to be able to prompt my users where they can turn the Alarm back on if they accidentally hit Deny. Am I just not seeing the settings to change this somewhere?
1
0
90
1d
Reply to Alarm Kit - Change Alert settings after authorization request
Thanks for the post. Yes the documentation says: If a person using your app denies authorization, all attempts to schedule alarms fail. https://developer.apple.com/documentation/alarmkit/alarmmanager/requestauthorization() My question to you is, if you call func requestAuthorization() async throws -> AlarmManager.AuthorizationState when is denied, will that allow your app to request authorization again? Probably not due when the user denies a request fore authorization from the user, the system keeps that for default to avoid re-requesting the same permissions. Because the OS remembers the Deny state in the TCC database. The best approach for this in my opinion is to request an enhancement request to a reset of that privacy permissions without deleting the app from configuration. Hope this helps Albert
  Worldwide Developer Relations.
1d
Apps cannot launch on iOS 9-12 devices after recent build - "The process failed to exec"
We found that our apps (and other apps from different companies) cannot launch on iOS 9 to iOS 12 devices. The app can be installed successfully but crashes immediately on launch. From the device syslog: assertiond: The process failed to exec SpringBoard: Bootstrapping failed - Unable to bootstrap process Our distribution certificate was issued on Feb 2, 2026, signed by WWDR G3 intermediate certificate. This issue affects all apps under our Apple Developer account on iOS 9-12 devices. iOS 13 and above works fine.
5
0
425
1d
App stuck in "Waiting for Review" for over a month with no response
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require exte
2
0
260
1d
App stuck in "Waiting for Review" for 8+ days (Expedited Request submitted)
Hi everyone, I am looking for some guidance on a delayed review for a new app launch. Our app, Vibe: Real-Time Social Radar (App ID: 6758596460), has been stuck in the Waiting for Review status since March 22nd. Here is the context: It is version 1.0.1. Prior to March 22, we had removed our submission a few times to fix minor metadata issues before the review started. I understand this resets our place in the queue. We have just submitted an Expedited Review request due to an upcoming launch deadline. My question: Does removing a submission multiple times trigger an automated spam hold or push the app into a longer Senior Review queue? Is there anything else I can do via App Store Connect to ensure the reviewer has what they need, or do I just need to wait for the Expedited Review team to respond? Any insights from developers who have experienced a similar delay recently would be greatly appreciated!
1
0
110
1d
Reply to Can a third-party DriverKit HID dext seize raw HID reports from an external mouse via a top case–related path?
First off, as a general note, I've done my best to answer your questions below, but what I'd actually like to understand is what your larger product goal actually is, independent of any particular technology (like DriverKit). My concern here is that you're focusing on DriverKit because it's one of our more visible technology layers and then asking how it can solve your problem... without ever realizing that there are other API options that would actually be a far better solution. As a concrete example of this, I regularly see questions from developers trying to write DEXTs for vendor-specific USB devices who don't realize that the RIGHT way to work with a vendor-specific USB device on macOS is the IOUSBHost framework. intercept raw HID input reports from an external mouse through any top case–related path in the HID stack. This is the first time I've heard the term top case, but from the general context, I'm going to guess that your goal is to intercept and modify the events 3rd-party HID devices are sending
Topic: App & System Services SubTopic: Core OS Tags:
1d
Reply to Apple Rejection
If your app has been rejected and you need help resolving the issue, consider taking advantage of one of the following support options available from App Review: Request a call with an Apple representative to discuss the outcome of the review. Make this request in the App Store Connect communication. Submit an appeal to the App Review Board if you believe your app follows the App Review Guidelines. Visit the Contact Us page on Apple Developer and select the App Review tile to learn more.
1d
Apple Rejection
Thank you for submitting an update to the app, Macy's: Online Shopping & Save, for review. We noticed some issues that require your attention. Please see below for additional information. If you have any questions, we are here to help. Reply to this message in App Store Connect and let us know. Review Environment Submission ID: d429df7a-35c1-4b8f-a85f-c0cce2dcd376 Review date: March 26, 2026 Review Device: iPhone 17 Pro Max Version reviewed: 2603.4.0 Guideline 5.1.2(iii) - Legal - Privacy - Data Use and Sharing Issue Description The app includes fingerprinting functionality that is designed to identify the user or device. Specifically, the app aggregates user and device data to track the user, either directly or indirectly using probabilistic methods. This functionality is found in services or code included in the app, such as AppsFlyer. Apps that fingerprint users or devices are not appropriate. Per section 3.3.9 of the Apple Developer Program License Agreement, neither you nor the app may derive data fr
1
0
62
1d
AccessoryTransport Extensions not launching on iOS 26.5 beta — missing entitlements not available in provisioning
Environment Xcode 26.5 beta iOS 26.5 beta Using AccessorySetupKit + AccessoryTransportExtension framework Three extensions: AccessoryTransportAppExtension, AccessoryTransportSecurityExtension, AccessoryDataProviderExtension Background Everything worked correctly on iOS 26.4 beta. All three extensions shared the entitlement com.apple.developer.accessory-transport-extension, and the system launched them as expected. After upgrading to iOS 26.5 beta (both Xcode and device), the app compiles and runs, the accessory pairs and connects successfully (state = authorized, BLE connected, notification forwarding = allow), but none of the extensions are launched by the system. Investigation Captured system Console logs from the device and found these errors from deviceaccessd: error deviceaccessd ### Extension 'com.huami.NotificationForwardingDemo.AccessoryDataProviderExtension' is missing entitlement: com.apple.developer.accessory-data-provider for com.apple.accessory-data-provider error deviceaccessd ### Extension 'com
1
0
47
1d
Auto-renewable subscriptions stuck in “Missing Metadata” with all fields completed
Hello, I’m experiencing an issue with auto-renewable subscriptions in App Store Connect and would appreciate any guidance. I have created two subscriptions (monthly and yearly), and all required metadata appears to be fully completed: pricing (price tiers set and saved) availability (countries selected) localization (titles and descriptions added) App Review screenshot uploaded However, both subscriptions remain in the “Missing Metadata” status, and the “Submit for Review” option is not available. Because of this, I am unable to attach the subscriptions to my app version and proceed with App Review (Guideline 2.1(b) - App Completeness). What I have already tried: re-saving all fields multiple times re-uploading the App Review screenshot verifying pricing and availability checking localization reviewing introductory offers The issue persists. Has anyone encountered this before or knows what might be causing this status, even when all fields seem complete? Any help would be greatly appreciated. Thank y
2
0
66
1d
HealthKit Background Health Data Collection, Emergency Contacts, and Automated Alerting Feasibility
I have a few feasibility questions regarding health data processing on iOS, related to HealthKit and system capabilities: Background Health Data Collection Can an iOS app continuously collect and process health data in the background, including: Collecting health data from the Health app while the device is locked or in sleep mode Triggering user notifications when anomalies are detected in health data processing Are there any technical limitations? Do these capabilities require specific enterprise qualifications or additional fees? 2. Emergency Contacts Integration Can an app write or modify the system’s built-in Emergency Contacts (Medical ID)? If a user updates Emergency Contacts in iOS Settings, can the app receive a change notification or access the updated data? 3. Automated Alerting for Health Metrics Beyond Apple’s fall detection, can abnormal health metrics (heart rate, irregular rhythm, blood oxygen, etc.) trigger automated alerts such as SMS to preset emergency contacts—w
Replies
2
Boosts
0
Views
98
Activity
1d
Reply to About Customizing Xcode Project Navigator UI
Hello @bestAppleDev2026 If you'd like us to consider adding the necessary functionality, please file an enhancement request using Feedback Assistant. https://developer.apple.com/feedback-assistant/ Once you file the request, please post the FB number here. If you're not familiar with how to file enhancement requests, take a look at Bug Reporting: How and Why? Thankyou,  Travis
Replies
Boosts
Views
Activity
1d
App stuck in "Waiting for Review" for over a month with no response
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require exte
Replies
1
Boosts
0
Views
158
Activity
1d
App stuck in "Waiting for Review" for over two weeks
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require exte
Replies
1
Boosts
0
Views
157
Activity
1d
Alarm Kit - Change Alert settings after authorization request
Hello, I am starting work on adding AlarmKit to an existing project. During testing, I ran into an issue that if I hit Deny during the authorization request, I can't find any way to turn the alarm back on in settings. The only way I can get an authorization request again is by uninstalling the app and installing it again. I would like to be able to prompt my users where they can turn the Alarm back on if they accidentally hit Deny. Am I just not seeing the settings to change this somewhere?
Replies
1
Boosts
0
Views
90
Activity
1d
Reply to Alarm Kit - Change Alert settings after authorization request
Thanks for the post. Yes the documentation says: If a person using your app denies authorization, all attempts to schedule alarms fail. https://developer.apple.com/documentation/alarmkit/alarmmanager/requestauthorization() My question to you is, if you call func requestAuthorization() async throws -> AlarmManager.AuthorizationState when is denied, will that allow your app to request authorization again? Probably not due when the user denies a request fore authorization from the user, the system keeps that for default to avoid re-requesting the same permissions. Because the OS remembers the Deny state in the TCC database. The best approach for this in my opinion is to request an enhancement request to a reset of that privacy permissions without deleting the app from configuration. Hope this helps Albert
  Worldwide Developer Relations.
Replies
Boosts
Views
Activity
1d
Apps cannot launch on iOS 9-12 devices after recent build - "The process failed to exec"
We found that our apps (and other apps from different companies) cannot launch on iOS 9 to iOS 12 devices. The app can be installed successfully but crashes immediately on launch. From the device syslog: assertiond: The process failed to exec SpringBoard: Bootstrapping failed - Unable to bootstrap process Our distribution certificate was issued on Feb 2, 2026, signed by WWDR G3 intermediate certificate. This issue affects all apps under our Apple Developer account on iOS 9-12 devices. iOS 13 and above works fine.
Replies
5
Boosts
0
Views
425
Activity
1d
App stuck in "Waiting for Review" for over a month with no response
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require exte
Replies
2
Boosts
0
Views
260
Activity
1d
App stuck in "Waiting for Review" for 8+ days (Expedited Request submitted)
Hi everyone, I am looking for some guidance on a delayed review for a new app launch. Our app, Vibe: Real-Time Social Radar (App ID: 6758596460), has been stuck in the Waiting for Review status since March 22nd. Here is the context: It is version 1.0.1. Prior to March 22, we had removed our submission a few times to fix minor metadata issues before the review started. I understand this resets our place in the queue. We have just submitted an Expedited Review request due to an upcoming launch deadline. My question: Does removing a submission multiple times trigger an automated spam hold or push the app into a longer Senior Review queue? Is there anything else I can do via App Store Connect to ensure the reviewer has what they need, or do I just need to wait for the Expedited Review team to respond? Any insights from developers who have experienced a similar delay recently would be greatly appreciated!
Replies
1
Boosts
0
Views
110
Activity
1d
Reply to Can a third-party DriverKit HID dext seize raw HID reports from an external mouse via a top case–related path?
First off, as a general note, I've done my best to answer your questions below, but what I'd actually like to understand is what your larger product goal actually is, independent of any particular technology (like DriverKit). My concern here is that you're focusing on DriverKit because it's one of our more visible technology layers and then asking how it can solve your problem... without ever realizing that there are other API options that would actually be a far better solution. As a concrete example of this, I regularly see questions from developers trying to write DEXTs for vendor-specific USB devices who don't realize that the RIGHT way to work with a vendor-specific USB device on macOS is the IOUSBHost framework. intercept raw HID input reports from an external mouse through any top case–related path in the HID stack. This is the first time I've heard the term top case, but from the general context, I'm going to guess that your goal is to intercept and modify the events 3rd-party HID devices are sending
Topic: App & System Services SubTopic: Core OS Tags:
Replies
Boosts
Views
Activity
1d
Reply to Apple Rejection
If your app has been rejected and you need help resolving the issue, consider taking advantage of one of the following support options available from App Review: Request a call with an Apple representative to discuss the outcome of the review. Make this request in the App Store Connect communication. Submit an appeal to the App Review Board if you believe your app follows the App Review Guidelines. Visit the Contact Us page on Apple Developer and select the App Review tile to learn more.
Replies
Boosts
Views
Activity
1d
Apple Rejection
Thank you for submitting an update to the app, Macy's: Online Shopping & Save, for review. We noticed some issues that require your attention. Please see below for additional information. If you have any questions, we are here to help. Reply to this message in App Store Connect and let us know. Review Environment Submission ID: d429df7a-35c1-4b8f-a85f-c0cce2dcd376 Review date: March 26, 2026 Review Device: iPhone 17 Pro Max Version reviewed: 2603.4.0 Guideline 5.1.2(iii) - Legal - Privacy - Data Use and Sharing Issue Description The app includes fingerprinting functionality that is designed to identify the user or device. Specifically, the app aggregates user and device data to track the user, either directly or indirectly using probabilistic methods. This functionality is found in services or code included in the app, such as AppsFlyer. Apps that fingerprint users or devices are not appropriate. Per section 3.3.9 of the Apple Developer Program License Agreement, neither you nor the app may derive data fr
Replies
1
Boosts
0
Views
62
Activity
1d
AccessoryTransport Extensions not launching on iOS 26.5 beta — missing entitlements not available in provisioning
Environment Xcode 26.5 beta iOS 26.5 beta Using AccessorySetupKit + AccessoryTransportExtension framework Three extensions: AccessoryTransportAppExtension, AccessoryTransportSecurityExtension, AccessoryDataProviderExtension Background Everything worked correctly on iOS 26.4 beta. All three extensions shared the entitlement com.apple.developer.accessory-transport-extension, and the system launched them as expected. After upgrading to iOS 26.5 beta (both Xcode and device), the app compiles and runs, the accessory pairs and connects successfully (state = authorized, BLE connected, notification forwarding = allow), but none of the extensions are launched by the system. Investigation Captured system Console logs from the device and found these errors from deviceaccessd: error deviceaccessd ### Extension 'com.huami.NotificationForwardingDemo.AccessoryDataProviderExtension' is missing entitlement: com.apple.developer.accessory-data-provider for com.apple.accessory-data-provider error deviceaccessd ### Extension 'com
Replies
1
Boosts
0
Views
47
Activity
1d
Reply to Auto-renewable subscriptions stuck in “Missing Metadata” with all fields completed
Thank you for your post. We've begun investigating but we've been unable to locate your app submission to provide further assistance. Can you provide the name and App ID associated with the app? These can be found in App Store Connect in the App Information tab.
Replies
Boosts
Views
Activity
1d
Auto-renewable subscriptions stuck in “Missing Metadata” with all fields completed
Hello, I’m experiencing an issue with auto-renewable subscriptions in App Store Connect and would appreciate any guidance. I have created two subscriptions (monthly and yearly), and all required metadata appears to be fully completed: pricing (price tiers set and saved) availability (countries selected) localization (titles and descriptions added) App Review screenshot uploaded However, both subscriptions remain in the “Missing Metadata” status, and the “Submit for Review” option is not available. Because of this, I am unable to attach the subscriptions to my app version and proceed with App Review (Guideline 2.1(b) - App Completeness). What I have already tried: re-saving all fields multiple times re-uploading the App Review screenshot verifying pricing and availability checking localization reviewing introductory offers The issue persists. Has anyone encountered this before or knows what might be causing this status, even when all fields seem complete? Any help would be greatly appreciated. Thank y
Replies
2
Boosts
0
Views
66
Activity
1d