“Account Locked”

Hi everyone! Writing this from my personal Developer Account but this is related to my other account, enrolled under my startup organization account. Sunday morning I've started finalizing a feature on my startup that I've worked on with my colleagues for over a year already. I've pushed the code as usual, wanted to do a internal TestFlight build and I was apparently logged out on Xcode from my account. Thought it's no big deal - went to log in in Xcode Settings -> Account but my attempt was unsuccessful - I was presented a message stating Unknown error occurred. Weird, but then I tried to use the browser to login into App Store Connect using the following account - I was met with the same message. Alright, I thought I might need to reset my password - clicked on Forgot Password and started the reset password flow. To my surprise, I am presented a new message, stating - Your account has been locked and I need to verify my phone number

Our account has been disabled/removed from enrolment in the Apple developer program, without any explanation. When we reached out to Apple about this, they asked for documentation (which they already have been provided in the past, and accepted without issue) such as our company documentation and personal identification. It’s been well over two weeks now, and we have not heard back from Apple. When we reach out to developer support they advise there is nothing they can do and we are waiting on some “internal“ team. As a result, our push notifications on live apps have stopped working (due to certificates being revoked), as well as many other issues. Would someone from Apple please advise how to escalate this, so that some action can be taken?

Hello, I recently enrolled in the Apple Developer Program and paid the $99 fee. Before I could even submit my app or access any services, my Apple ID was locked without warning or explanation. I received no specific communication, and I am now unable to log in, request support, or access the developer tools I paid for. Apple has effectively taken payment without providing the service. I am a legitimate developer and would appreciate a review of my case, a refund, or a clear explanation of what went wrong.

macOS 10.15 (19A487l)./In the last 2-3 days I experience Your account is locked.It happens when the screen locks after set time expires.Sometimes I can login back in when selecting different user but not always - usually a restart is the only way to get back into the system.It happens more frequenctly - 3-5 times a day.Does anyone else experience that?

Hi, My admin account is locked and I have only one admin role account so that I can not maintain my applications that is published also I can not give permissions other developer account as admin role. I send mail and contact apple developer account support but no-one is helped me and they didnt answer me why my account is locked!!!. They didn't give me any support and help to retake my admin account and didn't reset my password although I sent my all documentation about my company. I am waiting for 15 days to solve this problem and distribute new release my application versions. So how can I recover my admin account ? Does anybody have any suggestion? Please contact with me.......... Opened Case IDs : 102546359173 , 102545233982 , 102548896020 Thanks,

My Apple account has been locked and Apple says that it can't be used.I tried to reset but it didn't work for me.Please suggest if someone has any resolution for it.

Recently I've been using App Store Connect from my laptop (15.0 Beta (24A5320a) and iPhone (iOS 18.0 22A5338b). I first had an issue this last weekend when I tried to use the App Store Connect (ASC) web site on my phone. I attempted to log in using my pass key and the login hung after a page refresh I was told my account was locked and I'd need to change my password. I did this on my mac and things worked using password login. Since then when I switch devices and try to log into ASC I am always told my account is locked and I must go through the unlock process. Sometimes I am told I need to change my password but if I go back to the last device that was working I only have to unlock the account. I don't know if this is an ASC issue or a new OS issue. The few times I have tried to use my passkey to login since this started it just hangs I assume that is something to do with the account being locked. Some thoughts: Why don't I get an email any time

We upgraded a Mac mini running Mojave to Catalina and one issue we found is that Open Directory users are told Your account is locked. when they try to login after the display has gone to sleep. A work-around is to press option-return and then unlock the screen by entering the user name and password.

I am locked out of my developer account, and was told by Apple Support that I cant reset or unlock it because its not a real Apple ID, and I just created the login on the Apple Developer page last week, so I cannot access my TestFlights and things in there, and am stuck until I can get back in. When I try and login to Apple Developer, I get an error that says Check the account information and try again. Then I try and reset, it tells me that there’s an issue with the account, and bounces be between account.apple.com (which doesnt let me log in) and Apple Developer (which doesnt let me log in). Apple Support cant help me, and Apple Developer doesnt have a help line, so they asked me to post here.

Hello, My developer account was closed last week. In a conversation with Apple support, I was informed that the account was closed due to “inactivity”, but the account has always been in regular use and I was preparing to release an app last week. Now all my work is at a standstill because the account is “Acount Holder” and Apple Turkey Support team states that this account will never be reopened and that there is no support service for Developer account in Turkey. I asked for support for the Developer account globally, but they couldn't find it either. What can I do about this? My account was not inactive and I was constantly testing my apps via testflight and I submitted the latest version last week. Which department should I contact?

I tried to sign into my business developer account and it will NOW not let me in. After contacting Apple ID support it appears that my personal Apple ID (used to access the developer account) is locked and they are unable to reactive it. Apple have confirmed that the developer account is active and fully paid up. I need to try to move the developer account to another Apple ID. Can anyone help?

Have experienced an issue in all public betas of iOS 11 where, on the lock screen, if I have any email notifications from a Gmail-based account, they will disappear from the lock screen when 1) any notification is interacted with, 2) thumb is rested on the TouchID sensor to unlock the phone, but not pressed to dismiss the lock screen. Seems to be isolated to Gmail accounts, any iCloud email notifications have remained on screen under the mentioned conditions.

My institution has maintained an Apple Developer Account for 10+ years that currently has 12 apps that are published. Recently, the Apple ID that is the owner of the account has been locked. Apple says they can’t tell us why the account was locked except that it violated some terms of the icloud agreement. They also said there is nothing that they can do about it and the only thing we can do is to create a new account using a different apple ID and have all the app developers use that instead. This is not a great solution. Is there anything else we can do? Has this happened to anyone else?

Dear Apple Developer Community, I hope this message finds you well. I'm seeking guidance regarding an issue with my Apple Developer account and the future status of my app. Issue Summary: Account Status: My Apple Developer account has been locked (cannot be used) without any clear reason. Despite contacting both Apple Support and Apple Developer Support, I haven't received a workable solution to regain access. App Status: Currently, my mobile app remains visible and downloadable on the Apple App Store. Concerns: Future of the App: I'm concerned about the future availability of my app. I've heard that apps associated with locked or inactive developer accounts might be archived or removed after a certain period. Is this accurate? If so, what is the typical timeframe for such actions? Similar Experiences: Has anyone in the community encountered a similar situation with their developer account being locked and cannot be used? If so, were you