Display the system-calling UI for your app’s VoIP services and coordinate your calling services with other apps and the system using CallKit.

Posts under CallKit tag

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VoIP Push Notification Not Received in Background/Killed State
I am implementing flutter_callkit_incoming for handling call notifications in my Flutter app. However, I am facing an issue where VoIP push notifications are not consistently received when the app is in the background or terminated. According to Apple’s documentation: "On iOS 13.0 and later, if you fail to report a call to CallKit, the system will terminate your app. Repeatedly failing to report calls may cause the system to stop delivering any more VoIP push notifications to your app." I have followed the official installation guide: flutter_callkit_incoming installation and implemented all necessary configurations. However, VoIP notifications sometimes get lost and do not deliver reliably. Here is the payload I am using: { "notification": { "title": "New Alert", "body": "@H is calling you..." }, "android": { "notification": { "channelId": "channel_id", "sound": "sound_name.mp3" } }, "apns": { "payload": { "aps": {} } }, "data": { "title": "New Call", "body": "@H is calling you...", "notificationType": "CALL", "type": "NOTIFICATION", "sound": "sound_name" }, "token": "token" } I expect the call notification to appear even when the app is in the background or killed state. Has anyone encountered this issue and found a solution? Any insights would be greatly appreciated.
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528
Feb ’25
How to Get Incoming Call Notifications to Create a Phone App in iOS 18.2+?
I am trying to create a phone app that can receive incoming call notifications using CallKit, as described in Apple's CallKit documentation. Added the com.apple.developer.calling-app entitlement in my .entitlements file. Implemented CXProvider and set up the delegate methods (provider:perform: and providerDidReset). Added UIBackgroundModes with voip in Info.plist. Configured CXProviderConfiguration to support phone numbers. I expected to receive incoming call notifications when my app was set as the default calling app. However, I am not receiving any notifications when an incoming call arrives. How can I properly detect and handle incoming calls in my default calling app? Is there any additional configuration required for iOS 18.2+?
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316
Feb ’25
Implement webrtc voice calls in the background
I am developing an App that will enable voice calls between users through webrtc. When the user opens the App and switches the App to the background, the user will receive the incoming call notification through Silent Push Notifications (not PushKit). My question is as follows, If set UIBackgroundModes to voip and do not use PushKit and CallKit, will this cause the background App to be unable to use webrtc voice calls (requires network, microphone, and audio permissions)? Can I set UIBackgroundModes = audio combined with AVAudioSession playAndRecord instead of setting UIBackgroundModes to voip, so that I can use the microphone and audio in the background to implement webrtc voice calls? Thanks for your help.
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676
Feb ’25
When Using Callkit audio doesn't have permission to work
I am creating a voip app, I am trying to use call kit to answer calls, however audio doesn't seem to work when using callKit when looking at the systems logs I see no server connection when checking background audio state, won't allow background audio! background audio processAllowed = 0 for displayID com.apple.TelephonyUtilities no server connection when checking background audio state, won't allow background audio! background audio processAllowed = 0 for displayID {my app id} I have the plist entries for background ui modes for voip, audio, fetch and background notifications along with the backgrounds modes for Voip, Audio, AirPlay, and Picture in Picture, Background notifications. I am unsure what to do about this, like my reading of the error is I can't use audio cause I am not connected to a server, but like is it any server, Am I suppose to connect to the voip call before setting up audio, I am not sure how to do that.
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263
Feb ’25
After unholding CallKit, the audio does not restore.
In my application, I use CallKit and have supportsHolding = true set. During my phone call, another call comes in (e.g., GSM). I accept the incoming call and put the current call on hold. If I end the active call myself, everything is fine, and CallKit calls the method provider(_ provider: CXProvider, didActivate audioSession: AVAudioSession). However, if the other party ends the call, the second call remains on hold. In the application, the user clicks on unhold, and I notify CallKit that the hold has ended. But in this case, the didActivate method is not called at all. If I try to activate the audio myself after unhold, I receive the error: Domain=NSOSStatusErrorDomain Code=561017449 "Session activation failed" UserInfo={NSLocalizedDescription=Session activation failed} AVAudioSessionErrorInsufficientPriority == NSOSStatusErrorDomain Code: 561017449 What needs to be done for CallKit to activate my audio?
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1.4k
Feb ’25
Using Flutter with CallKit
When using CallKit in my flutter app audio(both mic and speaker) stop working. When not using call kit to answer calls the app work fine. I am using the flutter flutter_callkit_incoming to use callkit and flutter_webrtc for the telephony. Flutter_callkit_incoming has some boilerplate code code include sections to uncomment when using webrtc and I have seen multiple fixes to suggest to make sure the to configure sharedAudioSession before the callkit is sent. Neither of this approaches seemed to have worked.
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Feb ’25
CallDirectoryExtention - How to remove a phone number entry that has already been added if a specific value is retrieved.
The App has the ability to use WebKit and display web pages and the ability to add phone numbers to CallDirectory at specific timing. In this App, when the App is launched or when the Add Contact button on the web page is pressed, CallDirectoryExtention is reloaded from the host app (WebKit-viewController), the phone number is retrieved from the server, and the entry is updated. I would like to add a process to remove the already added phone number entry when a specific value is retrieved from the application server. The specific process we wish to implement is as follows. Step 1: Use URLsession to retrieve values from the application server. (ViewController) Step 2: If the value is a specific value, call a Function that deletes the CallDirectoryExtention entry. (ViewController) Step 3: Delete all entries for the registered phone numbers.
 However, I am aware that I have to use reloadExtension() to call the CallDirectoryExtention process from ViewController on Step2. if I do so, CallDirectoryHandler.beginRequest() will be processed, and I am wondering if it is not possible to execute only the Function that deletes the entry. Is there a way to run only the Function that deletes the CallDirectoryExtention entry from the host app(viewController)?
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462
Feb ’25
Firebase Notification Fails to Dismiss Voip CallKit UI in Background & Terminated Mode
Hi everyone, I am developing a VoIP calling feature in my Flutter app, using: Agora RTC Engine for real-time calls. CallKit & PushKit (VoIP notifications) for iOS call handling. Firebase Cloud Messaging (FCM) for notifications. Problem: CallKit UI Stays on Screen When Caller Hangs Up (Background/Terminated) I am using Firebase notifications to notify the receiver that the call should be dismissed, but it doesn’t work in the following cases: App is in the background – CallKit UI remains stuck even after receiving the Firebase notification. App is terminated – The Firebase notification does not trigger any background execution, so CallKit UI stays forever. Current Implementation I send an FCM notification to inform the receiver to dismiss CallKit UI. When received in the foreground, it works fine (callEnded method is triggered). But in background or terminated state, the notification is not received or doesn’t execute the code.
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358
Feb ’25
Live Caller ID Extension - Any way to limit use based on subscription status?
Is there any way to limit use of the iOS 18 Live Caller ID extension to subscribed users? My team has been trying to figure out a workable approach to only allow full call blocking / identification via this feature for users with an active subscription and so far we have not found a workable approach. One solution we’ve looked into is invalidating access tokens on the backend and only calling refreshPIRParameters(forExtensionWithIdentifier:) for users with a current valid subscription but it seems that this won’t work since the device will attempt to refresh on its own eventually. We’ve also looked into swapping out the userTierToken in the extension based on subscription status but this also does not seem to be possible. Is limiting/modifying this feature's functionality based on subscription status just not possible, likely by design due to the privacy-focused nature of it, or is there some other approach we’re overlooking?
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Jan ’25
Phone app and CallDirectory
Prior to iOS18, the incoming/outgoing call history display in the Phone app matched the CallDirectory content, but starting with iOS18, changing the information tied to the same number results in the incoming/outgoing call history not matching the CallDirectory content, as it remains unchanged before the change. Is this a strongly intended change? If not, we would like to have it reverted back to the way it worked before iOS18. Befor iOS18 Register the target phone number and name1 to CallRirectory Incoming call using the target phone number The target phone number and name1 is recorded as an incoming call history Register the target phone number and name2 to CallRirectory Incoming call using the target phone number again The target phone number and name2 is recorded as an incoming call history Also 1st incoming call history’s name is changed to name2 After iOS18 Register the target phone number and name1 to CallRirectory Incoming call using the target phone number The target phone number and name1 is recorded as an incoming call history Register the target phone number and name2 to CallRirectory Incoming call using the target phone number again The target phone number and name2 is recorded as an incoming call history But 1st incoming call history’s name is still name1 Why does this difference occur?
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Jan ’25
Live Caller ID doesn't perform caching
I experimented a lot with Live Caller ID when it first appeared with iOS 18 Beta. Now I'm starting to pick it up again and have immediately noticed some detrimental differences between the behavior observed when it was in beta status to how it currently behaves with iOS 18.3. The main difference is caching - if a call is made and data from a live call id lookup displayed on the call screen, then if the call is made again immediately then that data is re-fetched from the server. And it takes a long time too, about 5 or 6 seconds before the data is displayed in the call screen (with the beta it took about 3 seconds). In the data set cache_expiry_minutes is set to 50, yet it's not being honored, there's no caching occurring at all. Yet this did used to occur several months ago when the feature was in beta. What's happened to caching, why is it no longer working when it used to? Another change is there used to be a notification displayed when a call was blocked, this no longer is displayed. Is this an intentional change or a bug?
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361
Jan ’25
CallKit - CallDirectory extension - Added data by addIdentificationEntry
The app I'm making uses the CallDirectory extension to identify callers. Where is the contact data added by "func addIdentificationEntry" in "CallDirectory Extension" stored? The app calls "CXCallDirectoryManager.sharedInstance.reloadExtension" and adds contact data by processing "CXCallDirectoryExtensionContext.addIdentificationEntry" written in "func beginRequest" of "CallDirectory Extension". I thought that if I uninstalled the app, I would lose the contact data that added by App. However, when I uninstalled the app and reinstalled it, it seemed to retain contact data that added by App before I uninstalled the app, even though the app hasn't added any contact data yet. Will the contact data added to the "CallDirectory Extension" be retained on iPhone even after uninstalling the app? ---Note--- I found a similar post on the forum about contact data added by addIdentificationEntry. ・CallKit - addIdentificationEntry is it secure? [https://developer.apple.com/forums/thread/662182] Answer of this post that "the added data is cached in a SQLite database", but I couldn't find any official Apple documentation on this, so I'm not sure if this is correct. If contact data is cached in SQLite, will that data remain on the iPhone when uninstalled and not deleted? ●Development environment Mac OS Sonoma 14.7.1 Xcode 16.0 Swift ●Test Device iPhoneSE3 iOS:17.6.1
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999
Jan ’25
CallKit Keeps Terminating
Hello, I am currently developing a call service using CallKit and VoIP push. Recently, I have encountered a very challenging issue. During testing, when a VoIP push is received, the incomingCall gets triggered continuously, but then it automatically terminates after about 1-2 seconds. I am checking this issue under the debug scheme, and even when switching to different commits, the same problem persists. I suspect it might be an issue with the device, but I would like to confirm the cause and find a solution. Below are some characteristics I have noticed: On this device, when a VoIP push is received, CallKit automatically terminates, but this does not occur when debugging. The issue always occurs when not debugging. Looking at the device console logs related to callservicesd, there are many logs with 'invalidate' appended. For example: Invalidating process assertion for bundle ID from timeout All calls ended. Clearing system uplink muted cache Invalidate callDurationUpdateTimer InCallService has changed process state to 2 InCallService has been suspended; invalidating its XPC client connections. [0x565544180] invalidated because the current process cancelled the connection by calling xpc_connection_cancel() XPC connection invalidated from client These logs appear although our server did not receive any incoming call request, so we did not terminate it on our end. I also checked if there was a crash, but there were no reports left on the device. Could you please share any insights into the cause or solutions for this situation? Thank you.
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351
Jan ’25
PushKit Voip notifications not triggering CallKit UI in the background
I am trying to add voip call functionality to my app. It works as expected while the app is in the foreground. But in the background it does not. I have registered the app as requiring background voip permissions. My implementation doesn't fit into one of these posts, so here is a gist: https://gist.github.com/BrentMifsud/4be43c022c1279f04ecb56250a86b3f1
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375
Jan ’25
CXProvider.reportNewIncomingVoIPPushPayload resulting in NSXPCConnectionInterrupted
We have just been granted access to the com.apple.developer.usernotifications.filtering entitlement, and are following the documented steps for handled E2EE VOIP notifications listed here: https://developer.apple.com/documentation/callkit/sending-end-to-end-encrypted-voip-calls 1 - A user initiates a VoIP call on their app. Their app then sends an encrypted VoIP call request to your server. We do exactly this, Alice calls Bob from her app, sending a notification to our servers. 2 - Your server sends the encrypted data to the receiver’s device using a regular remote notification. Be sure to set the apns-push-type header field to alert. We do exactly this, our server send on a notification to APNS with the apns-push-type header set to alert, destined for Bob. 3 - On the receiver’s device, the notification service extension processes the incoming notification and decrypts it. If it’s an incoming VoIP call, the extension calls reportNewIncomingVoIPPushPayload(_:completion:) to initiate the call. It then silences the push notification (see com.apple.developer.usernotifications.filtering). I try to do exactly this. The notification is received by the NSE on Bob's device, which decrypts it and then notices it is a VOIP call from Alice. It prepares a dictionaryPayload with the decrypted data and then calls reportNewIncomingVoIPPushPayload(_:) async throws. This throws an NSXPCConnectionInterrupted error, which when logged shows as below: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.callkit.notificationserviceextension.voip" UserInfo={NSDebugDescription=connection to service named com.apple.callkit.notificationserviceextension.voip} The only difference I can see to the documentation is that I am working in an asynchronous context so am using the asynchronous version of the method, but I don't imagine this should cause an issue? I then supress the notification as documented and this works correctly. Does anyone have any ideas why I am getting this error when calling reportNewIncomingVoIPPushPayload(_:) async throws?
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Jan ’25
Preparing your app to be the default calling app on iOS 18.2?
Hello, I’m working on a caller ID app and with the release of iOS 18.2, Apple has introduced the ability to set a third-party app as the default calling app. I have followed the official documentation for this feature and successfully set my app as the default phone app for making and receiving calls. Documentation Reference: https://developer.apple.com/documentation/callkit/preparing-your-app-to-be-the-default-calling-app Now, I’m facing some challenges and need some guidance: Custom UI for Incoming Cellular Calls: Is it possible to show a custom UI when receiving SIM-based cellular calls (not VoIP)? I want to replace the default iOS call screen with my own design when a cellular call is received. Can CallKit allow me to manage and display this custom UI for real cellular calls? Detecting Incoming Cellular Calls: Can I detect incoming SIM-based cellular calls when my app is set as the default calling app? I would like to track and show details of incoming calls (e.g., caller information, call duration) using a custom interface. Displaying Call Data (Call Duration, Recent Calls): Can I show call data (e.g., call duration, recent call history, etc.) for SIM-based cellular calls within my app when it is the default calling app? I need to know if it’s possible to retrieve and display this data in a custom format. Managing Outgoing Cellular Calls: For SIM-based outgoing calls, can I handle the process of initiating the call and then show a custom UI for the call in progress (similar to how VoIP apps manage outgoing calls)? I understand that CallKit can be used to manage the UI for calls, but I’m unsure about the limitations when it comes to real SIM-based cellular calls. Is it possible to implement these features with the current API capabilities, or are there any restrictions I should be aware of when managing cellular network calls? Thanks in advance for your help!
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Jan ’25