Notifications

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Learn about the technical aspects of notification delivery on device, including notification types, priorities, and notification center management.

Notifications Documentation

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Push notification sent to uninstalled app
I am using push notification in my app. User token gets properly registered and is sent to server. Notification are also sent by server and recieved on device as expected. The problem occurs when user uninstalls the app. iOS does not provide any option to handle uninstall event. On top of that when server send notification to such device token APNS feedback service sends success message. Meaning APNS sends push notifications to uninstalled app.I have an API to unregister the device on server since no event is triggered I am unable to call it.Please suggest a way out.
4
0
9.2k
May ’19
NSE Filtering
we already got access to com.apple.developer.usernotifications.filtering , we have set up this special permission in our app extension entitlement and provision profile. but we are still unable to filter notification by providing empty UNNotificationContent
7
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4k
Feb ’21
APNs keep returning unregistered token
Hi, we've observed a weird behavior for a small amount of our user that we keep receiving the same token from APNs despite it's shown as Unregistered. When we try to send push to the token, we got an Unregistered error so we remove that token from our server. However, later we would receive an add token request from the client with the same token we just removed, and when we try to send to the token it returns Unregistered again so we remove the token again. This happened 3 times for a user in an hour. The identifierForVendor remains the same for all the requests. We also owns the client and I've checked client code that it's sending the token it received from didRegisterForRemoteNotificationsWithDeviceToken to the server.
3
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2k
Oct ’22
Regarding Delay/timed out issue of IOS push notifications
Dear Team, Hope You are dong good! Problem Description:- We are facing a huge delay in receiving IOS Push notifications on concerned devices. Found System.Timeout.Exception Error in IOS Logs(Screenshot & Recent Logs attached) Found a network delay between service installed servers & APNS(Apple Push Notification Service) Destination URL & Ports using in Push Notification service:- api.push.apple.com api.development.push.apple.com Destination Port-443 Also Found the error(TCP reset From server) between source(service installed server) & Destination (Apple Push Notification Service)-Screenshot attached Please have a look around the above  points & requesting advice regarding the below:- How to resolve this delay in reaching IOS push Notifications in concerned devices? Should we call more URL’s from services? If yes please provide URL’s/Ports to be opened from services ? Awaiting your Replies, Thanks,
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1
1.6k
Feb ’23
Provisional Permission is not working as expected in iOS 16
We recently developed the provisional permission for our app, but we have noticed that is not working as expected in iOS 16 (We have tested only there). Currently we request the permissions like this: UNUserNotificationCenter.current().requestAuthorization(options: [.alert, .badge, .sound, .provisional]) { [weak self] _, _ in // here we register for pushes in case authorizationStatus is provisional or authorised } What happens is we do get the 1st notification with the keep CTA - once tapped we see that there pops an action: "Deliver Immediately", but even though the user selects that, we still see under setting the pushes are marked as "Deliver Quietly". In addition to this the sound and bage still stay as toggled off - and the lock screen and banner as well stay off. Basically, nothing changes after the user selects "Deliver Immediately"
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5
887
Jun ’23
UNNotificationServiceExtension Not Displaying Sender Image
I created a Notification Service Extension to display profile images in place for the app image (i.e. iMessage). I send a remote push notification via Firebase Functions, and in the payload, the relevant profile image url string. The profile image url string in the payload is successfully delivered as it appears in my console log and AppDelegate didReceiveRemoteNotification function. My problem is the profile image does not replace the default app icon image in the remote push notification. Below is my configuration. Any guidance would be appreciated! Main target app: the info plist contains NSUSerActivityTypes = [INSendMessageIntent]. The Communications Notifications capability is enabled and "Copy only when installing" in Build Phases Embed Foundation Extensions Notification Service Extension plist: contains NSExtension > NSExtensionAttributes > IntentsSupported > INSendMessageIntent. Notification Service Extension class code: var contentHandler: ((UNNotificationContent) -> Void)? var bestAttemptContent: UNMutableNotificationContent? override func didReceive(_ request: UNNotificationRequest, withContentHandler contentHandler: @escaping (UNNotificationContent) -> Void) { self.contentHandler = contentHandler bestAttemptContent = (request.content.mutableCopy() as? UNMutableNotificationContent) guard var bestAttemptContent = bestAttemptContent else { return } guard let fcmOptions = bestAttemptContent.userInfo["fcm_options"] as? [String: Any], let attachmentUrlAsString = fcmOptions["imageURL"] as? String else { contentHandler(bestAttemptContent) return } if let attachmentUrl = URL(string: attachmentUrlAsString) { var senderNameComponents = PersonNameComponents() senderNameComponents.nickname = bestAttemptContent.title let profileImage = INImage(url: attachmentUrl) let sender = INPerson(personHandle: INPersonHandle(value: "1233211234", type: .unknown), nameComponents: senderNameComponents, displayName: bestAttemptContent.title, image: profileImage, contactIdentifier: nil, customIdentifier: nil, isMe: false) let receiver = INPerson(personHandle: INPersonHandle(value: "1233211234", type: .unknown), nameComponents: nil, displayName: nil, image: nil, contactIdentifier: nil, customIdentifier: nil, isMe: true) let intent = INSendMessageIntent( recipients: [receiver], outgoingMessageType: .outgoingMessageText, content: "Test", speakableGroupName: INSpeakableString(spokenPhrase: "Sender Name"), conversationIdentifier: "sampleConversationIdentifier", serviceName: nil, sender: sender, attachments: nil ) intent.setImage(profileImage, forParameterNamed: \.sender) let interaction = INInteraction(intent: intent, response: nil) interaction.direction = .incoming interaction.donate(completion: nil) if #available(iOSApplicationExtension 15.0, *) { do { bestAttemptContent = try bestAttemptContent.updating(from: intent) as! UNMutableNotificationContent } catch { contentHandler(bestAttemptContent) return } } contentHandler(bestAttemptContent) } else { contentHandler(bestAttemptContent) return } } }
1
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1.2k
Sep ’23
Push notifications were not successfully delivered and have bad status
Hello everyone, I have been working on a macOS app that utilizes push notifications for the past year. Up until recently, everything was functioning correctly. However, now I'm experiencing issues where push notifications are either not being delivered at all or are experiencing significant delays, sometimes up to 10 minutes. Setting the priority header to 10 hasn't made any difference. I am currently using development push notifications, but the issue persists when switching to the production environment. I'm curious if anyone else has encountered similar problems. When checking the push console, it frequently reports that the device is offline, even though it's actually online ("discarded as device was offline"). Occasionally, notifications are delivered promptly, but this is becoming increasingly infrequent. This issue has been consistently reported by our testers, particularly after they updated to macOS Sonoma. Any insights or assistance you can provide would be greatly appreciated.
18
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5.6k
Nov ’23
Not receiving apple server notification v2 on production URL
Hello, previously i have tested the purchase via test flight and the server notification was sent to my sandbox url. Now when I made the purchase from live app, my server did not receive any notification even though the production url was the same as the sandbox url. The purchase was for a consumable product. Please help, thanks.
2
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562
Aug ’24
Critical Alerts and Notification Permissions
Back story: I'm developing an app that communicates with a personal medical device. We use critical alerts when we have hardware issues that could result in harm to the patient. The audio file is a 30 second file to make sure the patient is aware. If the app is open when they occur, we pop up a modal message in the app. When the user dismisses the notice, we call UNNotificationCenter::removeDeliveredNotifications(withIdentifiers:) to remove the critical alert and also to stop the audio file that is playing. This normally works fine. However we discovered that if the patient leaves critical alert enabled but disables notifications for our app, that we can still post the critical alert and it goes off. However when the user dismisses the message, the removeDeliveredNotifications call does not work. I did some debugging and if call getDeliveredNotifications with this permission combination, it return 0 (normally it would return 1). Does anyone know of another way to remove the critical alert in this situation? (or should I be submitting this as a bug?)
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584
Sep ’24
Wallet Pass not updating for some customers
I am looking for advice for debugging a wallet pass not updating for some customers after successfully posting an APNS notification (pass identifier as topic, no expiration, priority 10). Is there an exhaustive list of reasons for a wallet pass not updating or a guide for making sure updates happen reliably? Are there are any guarantees made as to when the pass is updated? We noticed it is either never updating or the update happens much later for some customers. Usually toggling "Automatic Updates" in Pass Details updates the pass immediately for affected customers. Can it be caused by an error in the implementation of the Wallet Passes Web Service? We generate passes on the fly as a response to /v1/passes/{passTypeIdentifier}/{serialNumber}. I noticed that we also sometimes receive HEAD requests to this endpoint despite the documentation only mentioning the GET method. I was previously returning a HTTP status code 405 (Method Not Allowed). I have now updated it to also respond with headers (Content-Type, Content-Disposition and Last-Modified) for the pass for HEAD requests, but I don't know if it makes a difference. Here is a list of issues on the customer side I was thinking of: No connection to the internet Low power mode (does it prevent or throttle updates?) What happens if there is an error? Does it keep trying or does it just fail silently? In the latter case it might make sense to keep sending APNS notifications until the pass is requested successfully. I know that you can use the PassKit framework in iOS apps to update (replace) passes. Would this be more reliable than a stand-alone Wallet pass?
4
2
873
Oct ’24
Xcode16.1&iOS18.1.1 Debugging App, unable to respond “didRegisterForRemoteNotificationsWithDeviceToken” delegation
I am an iOS development engineer. Recently, I updated the Xcode version to 16.1 (16B40) and updated my debugging device (iPhone 15) to iOS 18.1.1. However, I found that I could not respond to the delegate method. I confirmed that my code, certificate, Xcode settings, and network environment had not changed. Simply executing application.registerForRemoteNotifications() in func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]?) -> Bool did not receive a response(didRegisterForRemoteNotificationsWithDeviceToken or didFailToRegisterForRemoteNotificationsWithError ). In the same environment, when I switched to another device for debugging (iOS 17.0.3), the delegate method would respond. I really don't know what to do, I hope someone can help me, I would be very grateful. Please note: Everything is normal when using devices before iOS 18.1.1 version
4
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925
Dec ’24
Push Notification Gets Removed From Notification Screen When Setting "badge" to 0
Push message on the lock-screen disappears in one specific instance. In general the situation is as follows: the application, upon starting up, sets the badge counter (i.e. notificationCenter.setBadgeCount(3)) the application is being sent to background the screen is locked (it doesn't matter if it's turned on or not) send a push message to the application and set the badge (in aps) to "0" What happens: the screen lights up (unless it's lit up already), the push is being displayed for a very short time and gets hidden. Happens on iOS 18.1, 18.1.1, 18.2. If not setting badge in the aps keys it works correctly. I've created a feedback report https://feedbackassistant.apple.com/feedback/16095572. I am able to reproduce the issue on a sample app 100% of the time :/
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704
Dec ’24
APNs "Discarded - Token Unregistered" showed an upward trend, from millions to tens of millions.
Dear Apple Engineer Recently we found that our push delivery rate has decreased. On the website "https://icloud.developer.apple.com/dashboard/notifications/teams/43Y657P48S/app/com.taobao.fleamarket", we found that starting from January 8, 2025, "Discarded - Token Unregistered" showed an upward trend, from millions to tens of millions. We have not found the reason, and hope you can help us. Team ID: 43Y657P48S Bundle ID: com.taobao.fleamarket Here are some failed tokens, in "Device Token Validator" The query is valid, but the user cannot receive the message: 56025f656cc3aa701898037f59e8d0cb937263ff5585cd1cec9ae661dcc15b19 5fbbd1e604d3662d7583e9377676f8fa276005145278d6dea04b4fc85a7b070e f0970602551f8d249d8f97960a74006ad78688b52fec6b0d19a585 207caff62e 9388fb40209c100afc2db728342f6fe86c7e34787a8fe4a92b73d2503c5286e0 a2819a4708462588b07452ed827d9afb03c343b586e70dcb67a9981f76295704 8949373cd43783fa3e23d38d55ee1fd72475b39f9c2d2fedca3ecb925b094240 Best Regards!
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1
361
Jan ’25
iOS doesn't handle incoming call of Local PUSH when receiving a Local PUSH after receiving an APNs PUSH
I am developing an application that uses NetworkExtension (Local PUSH function) And VoIP(APNs) PUSH. Nowadays, I found a problem on this app doesn't handle incoming call of Local PUSH when receiving a Local PUSH after receiving an APNs PUSH. My confimation result of my app and server log is below. 11:00 AM: my server(PBX) requests a VoIP(APNs) PUSH notification to the APNs. But my app does not receive the VoIP(APNs) PUSH. At this time, my app is running on LAN (Wi-Fi without internet connection), as a result, NetworkExtension was running. so I think this is normal behaviour. 14:55:11 PM: There is an incoming call from the my server(PBX) via local net, and NetworkExtension calls iOS API(API name is reportIncomingCall). However, iOS does not call the delegate didReceiveIncomingCallWithUserInfo for the reportIncomingCall. 14:55:11 PM: At almost the same time, iOS calls the delegate cdidReceiveIncomingPushWithPayload of VoIP PUSH. (instead of call the delegate didReceiveIncomingCallWithUserInfo for the reportIncomingCall?) And the content of this VoIP(APNs) PUSH was the incoming call at "11:00 AM". In other words, the VoIP(APNs) PUSH at 11:00 AM is stuck inside iOS, and at 14:55:11 PM, from NetworkExtension reports it. I feel there is a problem on iOS doesn't handle incoming call of Local PUSH when receiving a Local PUSH after receiving an VoIP(APNs) PUSH. Would you tell me Apple's opioion about this? If this is known problem, Please tell me about it.
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1.4k
Jan ’25
Delay in notifications iPhone 16 Pro iOS 18.3
Hi, I’m having issues with push notifications on my phone across multiple apps. When someone sends me a message, I only receive the notification 10 to 15 minutes later. For example, on WhatsApp, people say that my chat only shows one checkmark when they send me a message. I don’t know what else to do. I’ve already contacted Apple Support, visited an Apple-affiliated physical store, and followed all the recommended procedures. This is my first time using an iPhone—I bought it for professional use, but it’s practically useless if I don’t receive notifications instantly. They even told me that if I send it in for warranty service, there’s a 90% chance they won’t detect the issue, and the iPhone will come back with the same problem.
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2
915
Feb ’25
Issue with app not waking up intermittently due to Pushkit (VOIP)
I am developing a VoIP service. Usually, when receiving a VoIP Push, Callkit is exposed immediately after receiving the message and the app is designed to be used. However, there is an extremely intermittent phenomenon (not well reproduced) where the app does not wake up even when receiving a VoIP Push. And after a long time, the app wakes up and Callkit is activated. (A long time after receiving the call…) Has anyone experienced the above phenomenon? I wonder if there are any reported parts depending on the OS version. (I have identified that it does not occur in the 17.x version, but it is difficult to guarantee because it occurs extremely intermittently) The app is not running in the background, but... Could this be happening if there are a lot of pending operations in the background? I need help urgently
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668
Feb ’25
[App Store Server Notifications] ONE_TIME_CHARGE production release...
Dear Apple! During WWDC24 you announced that ONE_TIME_CHARGE notification is available on the sandbox environment and will be available "it will be available in production later this year" - it's March 2025 and there is still no production release of this feature. Could you share some timeline and plans for when we can expect that feature deployed to production? Thanks in advance!
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107
Mar ’25
Periodic, seemingly global APNS disruptions
Hello, I'm from Microsoft team maintaining push notification api behind Teams platform. We are experiencing strange and short error spikes towards APNS that seem to mostly correlate worldwide. We checked the networking and push request code but could not find what could be causing this. These error spikes are all timeouts or connection resets (by remote host, ie. APNS servers) and seem to come and go randomly: Would it be possible to check this for outages or some other metrics on your side or investigate why would it happen? Since it's worldwide it seems unlikely it's something broken on our side. We are using the standard APNS http2 endpoint with modern support for all RFC features (so everything should work normally). Mind you, our api might be in a unique position because of the volume of notifications (in the billions per day).
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335
Mar ’25
Issue related to APNS is delivering expired voip push notification.
Hi, am facing an issue related to voip push notifications getting delivered 1-2 hours after apns-expiration to 0 and apns-priority to 10. I had raised a similar post got a reply that it may be due to network delay. But network delay can cause the delivery of voip push to be delayed only by few seconds or minutes. But in our case voip push is getting delivered hours after the voip call was attempted. Steps to reproduce: Put our voip app in background and lock iPhone. As app is put in background, socket connections gets disconnected from server. Now if a caller makes call to this app, the call should be delivered through voip push. 2) Voip push should ideally be received even if app is in background and iPhone is locked. It is connected to a good wifi network. But it does not receive the voip push. 3) After 1-2 hours user unlocks iPhone and opens voip app. As soon as user opens app, the voip push is received and phone starts ringing.
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450
Mar ’25
Critical alerts entitlement.
I submitted the form for the critical alert entitlement but have not received any response for already 2 weeks. How long does it normally take to review such requests? Is there any way I can contact a certain department directly?
Replies
3
Boosts
0
Views
1.9k
Activity
Jan ’19
Push notification sent to uninstalled app
I am using push notification in my app. User token gets properly registered and is sent to server. Notification are also sent by server and recieved on device as expected. The problem occurs when user uninstalls the app. iOS does not provide any option to handle uninstall event. On top of that when server send notification to such device token APNS feedback service sends success message. Meaning APNS sends push notifications to uninstalled app.I have an API to unregister the device on server since no event is triggered I am unable to call it.Please suggest a way out.
Replies
4
Boosts
0
Views
9.2k
Activity
May ’19
NSE Filtering
we already got access to com.apple.developer.usernotifications.filtering , we have set up this special permission in our app extension entitlement and provision profile. but we are still unable to filter notification by providing empty UNNotificationContent
Replies
7
Boosts
0
Views
4k
Activity
Feb ’21
APNs keep returning unregistered token
Hi, we've observed a weird behavior for a small amount of our user that we keep receiving the same token from APNs despite it's shown as Unregistered. When we try to send push to the token, we got an Unregistered error so we remove that token from our server. However, later we would receive an add token request from the client with the same token we just removed, and when we try to send to the token it returns Unregistered again so we remove the token again. This happened 3 times for a user in an hour. The identifierForVendor remains the same for all the requests. We also owns the client and I've checked client code that it's sending the token it received from didRegisterForRemoteNotificationsWithDeviceToken to the server.
Replies
3
Boosts
0
Views
2k
Activity
Oct ’22
Regarding Delay/timed out issue of IOS push notifications
Dear Team, Hope You are dong good! Problem Description:- We are facing a huge delay in receiving IOS Push notifications on concerned devices. Found System.Timeout.Exception Error in IOS Logs(Screenshot & Recent Logs attached) Found a network delay between service installed servers & APNS(Apple Push Notification Service) Destination URL & Ports using in Push Notification service:- api.push.apple.com api.development.push.apple.com Destination Port-443 Also Found the error(TCP reset From server) between source(service installed server) & Destination (Apple Push Notification Service)-Screenshot attached Please have a look around the above  points & requesting advice regarding the below:- How to resolve this delay in reaching IOS push Notifications in concerned devices? Should we call more URL’s from services? If yes please provide URL’s/Ports to be opened from services ? Awaiting your Replies, Thanks,
Replies
1
Boosts
1
Views
1.6k
Activity
Feb ’23
Provisional Permission is not working as expected in iOS 16
We recently developed the provisional permission for our app, but we have noticed that is not working as expected in iOS 16 (We have tested only there). Currently we request the permissions like this: UNUserNotificationCenter.current().requestAuthorization(options: [.alert, .badge, .sound, .provisional]) { [weak self] _, _ in // here we register for pushes in case authorizationStatus is provisional or authorised } What happens is we do get the 1st notification with the keep CTA - once tapped we see that there pops an action: "Deliver Immediately", but even though the user selects that, we still see under setting the pushes are marked as "Deliver Quietly". In addition to this the sound and bage still stay as toggled off - and the lock screen and banner as well stay off. Basically, nothing changes after the user selects "Deliver Immediately"
Replies
1
Boosts
5
Views
887
Activity
Jun ’23
UNNotificationServiceExtension Not Displaying Sender Image
I created a Notification Service Extension to display profile images in place for the app image (i.e. iMessage). I send a remote push notification via Firebase Functions, and in the payload, the relevant profile image url string. The profile image url string in the payload is successfully delivered as it appears in my console log and AppDelegate didReceiveRemoteNotification function. My problem is the profile image does not replace the default app icon image in the remote push notification. Below is my configuration. Any guidance would be appreciated! Main target app: the info plist contains NSUSerActivityTypes = [INSendMessageIntent]. The Communications Notifications capability is enabled and "Copy only when installing" in Build Phases Embed Foundation Extensions Notification Service Extension plist: contains NSExtension > NSExtensionAttributes > IntentsSupported > INSendMessageIntent. Notification Service Extension class code: var contentHandler: ((UNNotificationContent) -> Void)? var bestAttemptContent: UNMutableNotificationContent? override func didReceive(_ request: UNNotificationRequest, withContentHandler contentHandler: @escaping (UNNotificationContent) -> Void) { self.contentHandler = contentHandler bestAttemptContent = (request.content.mutableCopy() as? UNMutableNotificationContent) guard var bestAttemptContent = bestAttemptContent else { return } guard let fcmOptions = bestAttemptContent.userInfo["fcm_options"] as? [String: Any], let attachmentUrlAsString = fcmOptions["imageURL"] as? String else { contentHandler(bestAttemptContent) return } if let attachmentUrl = URL(string: attachmentUrlAsString) { var senderNameComponents = PersonNameComponents() senderNameComponents.nickname = bestAttemptContent.title let profileImage = INImage(url: attachmentUrl) let sender = INPerson(personHandle: INPersonHandle(value: "1233211234", type: .unknown), nameComponents: senderNameComponents, displayName: bestAttemptContent.title, image: profileImage, contactIdentifier: nil, customIdentifier: nil, isMe: false) let receiver = INPerson(personHandle: INPersonHandle(value: "1233211234", type: .unknown), nameComponents: nil, displayName: nil, image: nil, contactIdentifier: nil, customIdentifier: nil, isMe: true) let intent = INSendMessageIntent( recipients: [receiver], outgoingMessageType: .outgoingMessageText, content: "Test", speakableGroupName: INSpeakableString(spokenPhrase: "Sender Name"), conversationIdentifier: "sampleConversationIdentifier", serviceName: nil, sender: sender, attachments: nil ) intent.setImage(profileImage, forParameterNamed: \.sender) let interaction = INInteraction(intent: intent, response: nil) interaction.direction = .incoming interaction.donate(completion: nil) if #available(iOSApplicationExtension 15.0, *) { do { bestAttemptContent = try bestAttemptContent.updating(from: intent) as! UNMutableNotificationContent } catch { contentHandler(bestAttemptContent) return } } contentHandler(bestAttemptContent) } else { contentHandler(bestAttemptContent) return } } }
Replies
1
Boosts
0
Views
1.2k
Activity
Sep ’23
Push notifications were not successfully delivered and have bad status
Hello everyone, I have been working on a macOS app that utilizes push notifications for the past year. Up until recently, everything was functioning correctly. However, now I'm experiencing issues where push notifications are either not being delivered at all or are experiencing significant delays, sometimes up to 10 minutes. Setting the priority header to 10 hasn't made any difference. I am currently using development push notifications, but the issue persists when switching to the production environment. I'm curious if anyone else has encountered similar problems. When checking the push console, it frequently reports that the device is offline, even though it's actually online ("discarded as device was offline"). Occasionally, notifications are delivered promptly, but this is becoming increasingly infrequent. This issue has been consistently reported by our testers, particularly after they updated to macOS Sonoma. Any insights or assistance you can provide would be greatly appreciated.
Replies
18
Boosts
9
Views
5.6k
Activity
Nov ’23
Not receiving apple server notification v2 on production URL
Hello, previously i have tested the purchase via test flight and the server notification was sent to my sandbox url. Now when I made the purchase from live app, my server did not receive any notification even though the production url was the same as the sandbox url. The purchase was for a consumable product. Please help, thanks.
Replies
2
Boosts
0
Views
562
Activity
Aug ’24
Critical Alerts and Notification Permissions
Back story: I'm developing an app that communicates with a personal medical device. We use critical alerts when we have hardware issues that could result in harm to the patient. The audio file is a 30 second file to make sure the patient is aware. If the app is open when they occur, we pop up a modal message in the app. When the user dismisses the notice, we call UNNotificationCenter::removeDeliveredNotifications(withIdentifiers:) to remove the critical alert and also to stop the audio file that is playing. This normally works fine. However we discovered that if the patient leaves critical alert enabled but disables notifications for our app, that we can still post the critical alert and it goes off. However when the user dismisses the message, the removeDeliveredNotifications call does not work. I did some debugging and if call getDeliveredNotifications with this permission combination, it return 0 (normally it would return 1). Does anyone know of another way to remove the critical alert in this situation? (or should I be submitting this as a bug?)
Replies
2
Boosts
0
Views
584
Activity
Sep ’24
Wallet Pass not updating for some customers
I am looking for advice for debugging a wallet pass not updating for some customers after successfully posting an APNS notification (pass identifier as topic, no expiration, priority 10). Is there an exhaustive list of reasons for a wallet pass not updating or a guide for making sure updates happen reliably? Are there are any guarantees made as to when the pass is updated? We noticed it is either never updating or the update happens much later for some customers. Usually toggling "Automatic Updates" in Pass Details updates the pass immediately for affected customers. Can it be caused by an error in the implementation of the Wallet Passes Web Service? We generate passes on the fly as a response to /v1/passes/{passTypeIdentifier}/{serialNumber}. I noticed that we also sometimes receive HEAD requests to this endpoint despite the documentation only mentioning the GET method. I was previously returning a HTTP status code 405 (Method Not Allowed). I have now updated it to also respond with headers (Content-Type, Content-Disposition and Last-Modified) for the pass for HEAD requests, but I don't know if it makes a difference. Here is a list of issues on the customer side I was thinking of: No connection to the internet Low power mode (does it prevent or throttle updates?) What happens if there is an error? Does it keep trying or does it just fail silently? In the latter case it might make sense to keep sending APNS notifications until the pass is requested successfully. I know that you can use the PassKit framework in iOS apps to update (replace) passes. Would this be more reliable than a stand-alone Wallet pass?
Replies
4
Boosts
2
Views
873
Activity
Oct ’24
Xcode16.1&iOS18.1.1 Debugging App, unable to respond “didRegisterForRemoteNotificationsWithDeviceToken” delegation
I am an iOS development engineer. Recently, I updated the Xcode version to 16.1 (16B40) and updated my debugging device (iPhone 15) to iOS 18.1.1. However, I found that I could not respond to the delegate method. I confirmed that my code, certificate, Xcode settings, and network environment had not changed. Simply executing application.registerForRemoteNotifications() in func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]?) -> Bool did not receive a response(didRegisterForRemoteNotificationsWithDeviceToken or didFailToRegisterForRemoteNotificationsWithError ). In the same environment, when I switched to another device for debugging (iOS 17.0.3), the delegate method would respond. I really don't know what to do, I hope someone can help me, I would be very grateful. Please note: Everything is normal when using devices before iOS 18.1.1 version
Replies
4
Boosts
0
Views
925
Activity
Dec ’24
Push Notification Gets Removed From Notification Screen When Setting "badge" to 0
Push message on the lock-screen disappears in one specific instance. In general the situation is as follows: the application, upon starting up, sets the badge counter (i.e. notificationCenter.setBadgeCount(3)) the application is being sent to background the screen is locked (it doesn't matter if it's turned on or not) send a push message to the application and set the badge (in aps) to "0" What happens: the screen lights up (unless it's lit up already), the push is being displayed for a very short time and gets hidden. Happens on iOS 18.1, 18.1.1, 18.2. If not setting badge in the aps keys it works correctly. I've created a feedback report https://feedbackassistant.apple.com/feedback/16095572. I am able to reproduce the issue on a sample app 100% of the time :/
Replies
3
Boosts
1
Views
704
Activity
Dec ’24
APNs "Discarded - Token Unregistered" showed an upward trend, from millions to tens of millions.
Dear Apple Engineer Recently we found that our push delivery rate has decreased. On the website "https://icloud.developer.apple.com/dashboard/notifications/teams/43Y657P48S/app/com.taobao.fleamarket", we found that starting from January 8, 2025, "Discarded - Token Unregistered" showed an upward trend, from millions to tens of millions. We have not found the reason, and hope you can help us. Team ID: 43Y657P48S Bundle ID: com.taobao.fleamarket Here are some failed tokens, in "Device Token Validator" The query is valid, but the user cannot receive the message: 56025f656cc3aa701898037f59e8d0cb937263ff5585cd1cec9ae661dcc15b19 5fbbd1e604d3662d7583e9377676f8fa276005145278d6dea04b4fc85a7b070e f0970602551f8d249d8f97960a74006ad78688b52fec6b0d19a585 207caff62e 9388fb40209c100afc2db728342f6fe86c7e34787a8fe4a92b73d2503c5286e0 a2819a4708462588b07452ed827d9afb03c343b586e70dcb67a9981f76295704 8949373cd43783fa3e23d38d55ee1fd72475b39f9c2d2fedca3ecb925b094240 Best Regards!
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1
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1
Views
361
Activity
Jan ’25
iOS doesn't handle incoming call of Local PUSH when receiving a Local PUSH after receiving an APNs PUSH
I am developing an application that uses NetworkExtension (Local PUSH function) And VoIP(APNs) PUSH. Nowadays, I found a problem on this app doesn't handle incoming call of Local PUSH when receiving a Local PUSH after receiving an APNs PUSH. My confimation result of my app and server log is below. 11:00 AM: my server(PBX) requests a VoIP(APNs) PUSH notification to the APNs. But my app does not receive the VoIP(APNs) PUSH. At this time, my app is running on LAN (Wi-Fi without internet connection), as a result, NetworkExtension was running. so I think this is normal behaviour. 14:55:11 PM: There is an incoming call from the my server(PBX) via local net, and NetworkExtension calls iOS API(API name is reportIncomingCall). However, iOS does not call the delegate didReceiveIncomingCallWithUserInfo for the reportIncomingCall. 14:55:11 PM: At almost the same time, iOS calls the delegate cdidReceiveIncomingPushWithPayload of VoIP PUSH. (instead of call the delegate didReceiveIncomingCallWithUserInfo for the reportIncomingCall?) And the content of this VoIP(APNs) PUSH was the incoming call at "11:00 AM". In other words, the VoIP(APNs) PUSH at 11:00 AM is stuck inside iOS, and at 14:55:11 PM, from NetworkExtension reports it. I feel there is a problem on iOS doesn't handle incoming call of Local PUSH when receiving a Local PUSH after receiving an VoIP(APNs) PUSH. Would you tell me Apple's opioion about this? If this is known problem, Please tell me about it.
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7
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0
Views
1.4k
Activity
Jan ’25
Delay in notifications iPhone 16 Pro iOS 18.3
Hi, I’m having issues with push notifications on my phone across multiple apps. When someone sends me a message, I only receive the notification 10 to 15 minutes later. For example, on WhatsApp, people say that my chat only shows one checkmark when they send me a message. I don’t know what else to do. I’ve already contacted Apple Support, visited an Apple-affiliated physical store, and followed all the recommended procedures. This is my first time using an iPhone—I bought it for professional use, but it’s practically useless if I don’t receive notifications instantly. They even told me that if I send it in for warranty service, there’s a 90% chance they won’t detect the issue, and the iPhone will come back with the same problem.
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2
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2
Views
915
Activity
Feb ’25
Issue with app not waking up intermittently due to Pushkit (VOIP)
I am developing a VoIP service. Usually, when receiving a VoIP Push, Callkit is exposed immediately after receiving the message and the app is designed to be used. However, there is an extremely intermittent phenomenon (not well reproduced) where the app does not wake up even when receiving a VoIP Push. And after a long time, the app wakes up and Callkit is activated. (A long time after receiving the call…) Has anyone experienced the above phenomenon? I wonder if there are any reported parts depending on the OS version. (I have identified that it does not occur in the 17.x version, but it is difficult to guarantee because it occurs extremely intermittently) The app is not running in the background, but... Could this be happening if there are a lot of pending operations in the background? I need help urgently
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5
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0
Views
668
Activity
Feb ’25
[App Store Server Notifications] ONE_TIME_CHARGE production release...
Dear Apple! During WWDC24 you announced that ONE_TIME_CHARGE notification is available on the sandbox environment and will be available "it will be available in production later this year" - it's March 2025 and there is still no production release of this feature. Could you share some timeline and plans for when we can expect that feature deployed to production? Thanks in advance!
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1
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0
Views
107
Activity
Mar ’25
Periodic, seemingly global APNS disruptions
Hello, I'm from Microsoft team maintaining push notification api behind Teams platform. We are experiencing strange and short error spikes towards APNS that seem to mostly correlate worldwide. We checked the networking and push request code but could not find what could be causing this. These error spikes are all timeouts or connection resets (by remote host, ie. APNS servers) and seem to come and go randomly: Would it be possible to check this for outages or some other metrics on your side or investigate why would it happen? Since it's worldwide it seems unlikely it's something broken on our side. We are using the standard APNS http2 endpoint with modern support for all RFC features (so everything should work normally). Mind you, our api might be in a unique position because of the volume of notifications (in the billions per day).
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4
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0
Views
335
Activity
Mar ’25
Issue related to APNS is delivering expired voip push notification.
Hi, am facing an issue related to voip push notifications getting delivered 1-2 hours after apns-expiration to 0 and apns-priority to 10. I had raised a similar post got a reply that it may be due to network delay. But network delay can cause the delivery of voip push to be delayed only by few seconds or minutes. But in our case voip push is getting delivered hours after the voip call was attempted. Steps to reproduce: Put our voip app in background and lock iPhone. As app is put in background, socket connections gets disconnected from server. Now if a caller makes call to this app, the call should be delivered through voip push. 2) Voip push should ideally be received even if app is in background and iPhone is locked. It is connected to a good wifi network. But it does not receive the voip push. 3) After 1-2 hours user unlocks iPhone and opens voip app. As soon as user opens app, the voip push is received and phone starts ringing.
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5
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0
Views
450
Activity
Mar ’25