App Review

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Understand the technical and content review process for submitting apps to the App Store.

App Review Documentation

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Preventing Copycat and Impersonation Rejections
In this post, we'll share tips to help you submit apps that deliver original ideas to your users. When working on your app, focus on creating interesting, unique experiences that aren't already available. Apps that actively try to copy other apps won't pass review, and accounts that repeatedly submit copycat apps or attempt to impersonate a service will be closed. The rules that prevent copycat and impersonator apps from being distributed on the App Store are described in App Review Guideline 4.1: 4.1 Copycats (a) Come up with your own ideas. We know you have them, so make yours come to life. Don’t simply copy the latest popular app on the App Store, or make some minor changes to another app’s name or UI and pass it off as your own. In addition to risking an intellectual property infringement claim, it makes the App Store harder to navigate and just isn’t fair to your fellow developers. (b) Submitting apps which impersonate other apps or services is considered a violation of the Developer Code of Conduct and may result in removal from the Apple Developer Program.(c) You cannot use another developer’s icon, brand, or product name in your app’s icon or name, without approval from the developer. These requirements help make the App Store both a safe place for people to discover apps and a platform for all developers to be successful. Best Practices Here are three best practices that will help you submit apps that follow App Review Guideline 4.1: 1. Submit apps with unique content and features. People want apps that provide unique experiences. Find areas that aren't currently being served and build compelling apps for those audiences. Do: Create apps that provide a new experience or a unique spin on an existing concept. Design original, delightful interfaces that elegantly meet your user's needs. Don't: Don’t imitate the features and functionality of other apps. Don’t copy the look and feel of other apps, such as using an identical user interface design. 2. Make sure App Store metadata only contains relevant information and content you either own or have permission to use. The metadata provided in App Store Connect is used to populate your app's product page on the App Store. People rely on this metadata to learn about your app and what it has to offer. Leveraging the popularity of another brand or app, either by including irrelevant references or protected content, is misleading and won't help your app succeed. Do: Use engaging, descriptive language to describe your unique app. Create original content that best represents your app, such as screenshots showing the actual app in use. Don't: Don't use protected material you do not have the necessary permission to use, such as app icons that are similar to icons of a popular app. Don’t include irrelevant references, such as popular app names or trademarked terms, in any metadata fields. 3. Provide information that is authentic and verifiable. People want to know the developers behind their favorite apps are who they say they are. It's important to continually review and provide up-to-date information, including the developer or company name listed on your Apple Developer Program account, the Support URL listed on your app's product page, and other helpful information. This will enable your users to contact you when they need help and it will also hinder people who may try to impersonate you, your app, or your service. Do: Make sure all information, resources, and documentation related to your account and apps are current and accurate. Don't: Don’t provide inaccurate information or resources, such as directing people to outdated support pages. Don’t provide fraudulent documentation. Accounts that submit fraudulent documentation will be removed from the Apple Developer Program. Support Incorporating these best practices into your app's development will help you submit apps that follow App Review Guideline 4.1. If you need additional assistance, consider taking advantage of one of the following support options available from App Review: If your submission has been rejected, reply to the message from App Review in App Store Connect and request clarification. Request an App Review Appointment to discuss the results of our review. Appointments are subject to availability, and take place during local business hours in your region on Tuesdays and Thursdays. If you believe your app follows the App Review Guidelines, consider submitting an appeal to the App Review Board. Resources Learn about foundational design principles from Apple designers and the developer community. Learn how to create engaging App Store product pages. Note that apps that violate intellectual property rights are subject to removal through the App Store Content Dispute process. If you believe an app on the App Store violates your intellectual property rights, you can submit a claim.
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2.6k
Nov ’25
Tips from App Review
Here are some tips from App Review for a smooth review experience. We’ve split them into two categories: Before You Submit and After You Submit. We’ve also made an easy-to-follow Submission Guide you can save and reference at any point on your App Store journey. Before You Submit Tips Enable a complete review. Make sure you’ve provided demo accounts or implemented an account demonstration mode before you submit. We’ll need to review the entire app experience, both with and without an account. Provide up-to-date demo account login credentials in the App Review Information section on the app version page in App Store Connect. If your app has multiple account types (such as admin and general users), use the Notes field to provide additional demo account credentials for each account type. If your app requires an authentication code in addition to the login credentials, provide the code in advance in the Notes field. Otherwise, a call may be required to complete the review. Apps that handle sensitive user information, or operate in highly regulated industries, can implement demonstration modes that exhibit full features and functionality while using demonstration data. Use the Notes field in App Store Connect to provide information to App Review. The App Review Information section of App Store Connect includes a Notes field. Provide any information that could be relevant to your submission’s review: Submitting a new app? Tell us about your app's concept, business model, and if your app is designed to only operate in certain locations. Submitting an update? Tell us about what’s changed and where to locate significant new content or features. Connecting to hardware? Attach a video, not a screen recording, that shows both the hardware and the app running on a physical Apple device as they pair and interact. Test your app on physical devices before submitting for review. Use TestFlight to distribute your app for beta testing. App Review evaluates apps the way your users will use them: installed on real devices and connected to networks with real-world conditions. Make sure your pre-submission testing includes running the app on each device platform where it could be used. Users expect the app to function on all the devices where it’s available. TestFlight will help you do quality assurance and beta testing on real devices. Share your beta app with internal testers on your Apple Developer Program account or to external users via an email invite or public link. Configure In-App Purchases for review in the sandbox environment. App Review assesses In-App Purchases in the same sandbox environment Apple provides for testing them. The sandbox lets us use real product data and server-to-server transactions, without incurring any financial charges. Take these steps to prepare your In-App Purchases for review: Accept the Paid Applications Agreement in App Store Connect. Submit the In-App Purchases in App Store Connect that you’d like reviewed. Follow the steps in TN3186: Troubleshooting In-App Purchases availability in the sandbox if your app fails to display your In-App Purchases. Note: In-App Purchases don’t need prior approval from App Review to function in review. Join a Meet with Apple event if you need assistance before you submit for review. Request an App Review appointment through Meet with Apple to chat with an App Review expert about how to prepare for review, ask questions about specific guidelines, and discuss other topics related to the review process. Appointments are subject to availability during your local business hours on Tuesdays and Thursdays. After You Submit Tips Contact App Review if you need assistance with an ongoing submission. If your submission doesn’t pass review and you have questions, contact App Review directly by clicking Reply to App Review in App Store Connect. You’ll receive a reply from a review specialist who’s familiar with your app. You can also use the Reply to App Review message window to request a call with an Apple representative. Include your preferred time and language for the call and we’ll do our best to accommodate your requests. Use the Bug Fix Submissions process to quickly deliver bug fixes and resolve other issues on the next submission. If an update includes bug fixes and is rejected, you will be given the option to resolve the issues on your next submission, as long as there are no legal or safety concerns. App Review will let you know if your submission is eligible by including this note at the top of the rejection message: Bug Fix Submissions The issues we've identified below are eligible to be resolved on your next update. To accept this offer, simply reply to the rejection message in App Store Connect and let App Review know you’ll resolve the issues on the next submission. Share ideas with Apple about how to improve or clarify the App Review Guidelines by submitting guideline feedback. Just as the App Store is always changing and improving to keep up with the needs of customers, the App Review Guidelines may be revised to provide new and updated guidance. If you have ideas for improving or clarifying our requirements you can suggest guideline changes. If your submission was rejected but you believe it follows the App Review Guidelines, consider submitting an appeal to the App Review Board. If your submission didn’t pass review but you have reason to believe it follows the App Review Guidelines, you can submit an appeal to the App Review Board. You can also file an appeal if you think we misunderstood your app or the review was unfair. The App Review Board will contact you as soon as they complete their investigation.
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3.1k
Dec ’25
Submitting an app that requires another app
I'm currently working on an OSX app that requires a user to have Spotify installed. (If the user doesn't have Spotify, the app will still run–it will just be useless) It seems like this sort of thing is allowed because I see plenty of apps in the Mac App Store that use Spotify, but do I need to make any special notes of this in my app submission to make sure it's approved?
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213
2w
Information Needed & Rejected at the same time
Hi Everyone,I am a bit confused. Apple got back to me regarding to my app with an "Information Needed" mark asking about the advertisements (why did not it showed up during their review phase). Reviewer also did not find the In App Purchase Restore button, so the binary got rejected.I am confused what to now, as they were asking me to reply regarding to the Ads (which I did, and also explained where is the Restore button). However, do I also need to appeal the rejection? How long it takes until they read my answer and review it accordingly?Thanks,Tamas
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323
Oct ’25
Guideline 3.2.1 - Business - Other Business Model Issues - Acceptable
Guideline 3.2.1 - Business - Other Business Model Issues - Acceptable The seller and company names associated with your app do not reflect the financial institute name "Payments" in the app or its metadata, as required by Guideline 3.2.1(viii) of the App Store Review Guidelines. How can I solve this issue? Where will I find Seller Name and Company Name? Do I required to provide same company/organization name as app name? Can anybody provide me steps about how to solve this issue? For now I am using individual account. Do I need to change it to organization account?
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1k
Dec ’25
App Review Delays?
Has anyone experienced all review delays? We usually get reviewed very fast or within 24 hours. Our last version was stuck in "waiting for review" for 6 days. We resubmitted a newer version yesterday and it's been stuck in the same status. I know apple has introduced a new app submission UX, maybe that's the issue? Anyone is having same delays?
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1.3k
Mar ’25
Repeated 4.3 Design Spam Rejections Due to False Copyright Claim
I’m posting this here as a last resort as I’ve exhausted all options including numerous unsuccessful messages and appeals to the App Review Team and App Review Board. On April 1, 2022, a simple bug fix update was rejected and the app and account was under investigation. This had never happened to me before so I wasn’t sure what was going on. After a couple of days, the App Review Team concluded their investigation and rejected my app due to 4.3.0 spam design (“same features to other apps”). This took me surprise as my app was doing well and offered users unique features not found on other similar apps. These features were added due to request from my customers. I then realized this was most likely caused by a copyright claim my app received in March by another app developer that had a similar app on the App Store. The copyright claim was recently dropped by the complainant as their rights were not being infringed but it appears that my app and account have been flagged as a spammer. All because of a false copyright claim filed by the complainant. Now, I’ve gone back and fourth with the App Review Team and the App Review Board via email, phone, appeals without any success. They keep providing the same response of 4.3 design spam “same feature set as other apps”. I’ve provided them a video demo of the unique features, screenshots of the unique source code, and I’ve redesigned the app completely yet they keep rejecting. The sad part is the complainant who filed this false copyright claim ended up copying the features of my app recently and their app got approved yet my app keeps getting rejected since April 1, 2022. I’m certain my app and account has been flagged as a spammer account due to the false copyright claim. I’ve spent several thousands of dollars on research and development, time, effort, and thousands on Apple Ads and it appears the App Review Team and App Review Board has killed my app due to a false copyright claim which the complainant dropped themselves as they had no case. I’m requesting help from anyone as I’ve exhausted all options. Thank you
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2.8k
Apr ’25
Section 11.2 (Termination) states: Apple Developer Program License Agreement (PLA) violation
Hi All, Today I have got one mail from Apple as follows We are writing to inform you that your company is not in compliance with the Apple Developer Program License Agreement (PLA). Section 11.2 (Termination) states: (g) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, including, but not limited to, misrepresenting the nature of Your Application (e.g., hiding or trying to hide functionality from Apple’s review, falsifying consumer reviews for Your Application, engaging in payment fraud, etc.). Be aware that manipulating App Store chart rankings, user reviews or search index may result in the loss of your developer program membership. Please address this issue promptly. Here, what steps should I take to resolve the issue? If anyone has faced this type of issue earlier, please guide me to the solution
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4.1k
Oct ’25
How to publish new dating app?
Hello, I've developed a dating app and published it on Google Play Store without any problem. I tried to publish it on Apple App Store. But it was rejected because of Guideline 4.3 - Design - Spam reason. I changed some design elements, added some new features and tried to publish it to Test Flight, so my friends with iPhone can test and send feedback to me. But my app was rejected again on Test Flight too with same reason. I guess all new dating apps are being rejected with Guideline 4.3 - Design - Spam reason. I saw a lot of posts about dating apps rejected with same reason. In fact dating app that I developed is for a small group of people and there are (as far as I count) only 5 more dating apps in App Store for same small group of people. My dating app would be the 6th of them, if it was published. I think 6 apps for same group of people should not be too much. So my question is what should I do next? What should I do to be able to pass Guideline 4.3 - Design - Spam and publish this app at App Store? For example should I wait for success of android version of this app. If many users are regularly using this app on android and many iOS users give me feedback as they want an iOS version of this app, and if I present these requests to apple review team, is that help to be published on App Store? Thanks for reply.
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5k
Mar ’25
Missing a functional link to the Terms of Use (EULA)
I wanted to add subscription plan into my app for a new release. I have bottom sheet showing promotional text for this subscription like below They rejected my app because We were unable to find the following required information in your app's binary: – A functional link to the Terms of Use (EULA) – A functional link to the privacy policy So I added both links for terms and privacy policy in the promotional text. I use the standard Apple EULA for the link. And I still get rejected on the latest review because Specifically, We were unable to find the following required item(s) in your app's metadata: – A functional link to the Terms of Use (EULA) WHY? is it because I should put this link in my App Description page instead of the promotional text? Then why they didn't make noise about the link to privacy policy?
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10k
Sep ’25
Clarification on Apple Guideline 5.1.1(v)
Hello, I recently was rejected for the following reason: However, your app does not comply with: Legal 5.1.1 We noticed that your app requires users to register with personal information to access the app’s content and purchase in-app purchase products that are not account based. Apps cannot require user registration prior to allowing access to app content and features that are not associated specifically to the user. User registration that requires the sharing of personal information must be optional or tied to account-specific functionality. To resolve this issue, please revise your app to not require users to register before purchasing in-app purchase products that are not account based. You may explain to the user that registering will enable them to access the purchased content from any of their iOS devices and provide them a way to register at any time, if they wish to later extend access to additional devices. Resources See guideline 5.1.1(v) - Account Sign-In to learn more about our requirements for apps with account-based content and features. I replied: We require the user to login/sign up because it relates directly to the core functionality of our App. If the user deletes the App and chooses to reinstall it, his data will be saved on our server because the sign up system allows their data to be saved. This allows the User to restore all his in-app purchases and for our database to always keep track of the User’ in-app purchased consumable items. Apple requires a restore feature for in app purchases and we allow the user to restore his in app purchases by tying their account to an email or social media login. The login is required to prevent users from hacking the app. The diamond and coin systems are stored on our back end database servers. Once a user logins in, the back end stores how much coins and diamonds are associated with that account. This prevents users from manually altering how many coins or diamonds they have. It preserves the integrity of the app and the Apple App Store itself. Our servers store all user progression and data. Without the login / sign up system, we cannot sync the back end database. The login / sign up feature is crucial to the functionality of the app to prevent hacking and to keep track of the users database and more importantly, keep account and restore capabilities available for any in app purchases. To which the review board responded with: Although requesting that users register to for tracking users’ purchases and game progresses is acceptable, requiring users to fully register for an account before entering the game is not. Users should be allowed to access none account-based features before registration and login. You may also choose to alert users that accessing game without binding an account may result in losing game progress or in-app purchase items. To resolve this issue, please revise your app to let users freely access your app’s non account-based features, such as accessing the game, prior to registration or login. Once the user decides to use account-based features, the app may present the registration or login feature at that time. My understanding is this... I need to implement a "play as guest" mode where Users do not need to register. This will automatically generate an account for that User. However, am I allowed to require the user to register before conducting any in-app purchases, or other activities on the app?? What is this asking for? Do I need to allow the guest user to be able to purchase and do all the things a registered user can?
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5.3k
Dec ’25
Developer account terminated under Section 3.2(f) WITHOUT WARNING NOR EXPLANATION ! Did this happened to you too ?
Did you got a similar letter ? " This letter serves as notice of termination of the Apple Developer Program License Agreement ...Pursuant to Section 3.2(f) of the ADP Agreement.." Fast forward, we are a corporation that spend over 1M on development for our app at apple store. Out of the blue we got this letter and our app was removed within the same day. No warning email prior, No appeal option afterwards. We were banned for a year. We tried to get at least a reply what we did wrong? So far no explanation. We suspect this is either: A campaign from our competitors, trashing our app with tons of neg/positive reviews. (If so, Why is so easy, for bad actors to manipulate Apple Algorithms and to destroy legit apps and why Apple allows it) ? Either someone else complained about our name or logo. (If so, Apple should ask for document, because we hold trademarks of our logos and names). Section 3.2(f) is very murky without clear language. Up to this day we don't know why our business was destroyed in 1 day ! As consequence of our ban, We are loosing legit advertisers like banks, and brands. We are looking forward for our day in court ! Discovery process will solve the mystery of our ban. The most scariest part of our situation, that might be your situation tomorrow, is the uncertainly in the future, that some bot might flag your app for removal and all your time and investment is gone within a day, without any explanation, and without the possibility to speak to a human. Millions of developers are paying $100 per year. This kind of money should be enough to pay at least, for human customer service, to serve the developers community properly. Did this happen to you too ?
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3.3k
Sep ’25
App Rejection Issue: EULA
Hi All, I have been bouncing back and forth with Appstore connect reviewers all week and have jumped through all of their hoops to get the app I am publishing up to the standards required by Apple. The latest problem I get is this: – A functional link to the Terms of Use (EULA) Next Steps To resolve this issue, please add this missing information. If the above information is present, please reply to this message in App Store Connect to provide details on where to locate it. If you are using the standard Apple Terms of Use (EULA), you will need to include a link to the Terms of Use in your App Description. If you are using a custom EULA, add it in App Store Connect. This relates directly to the end-user license agreement whereby we (and I'm sure lots do) use the default Apple EULA. I sent the above attachment only about 15 minutes after receiving hte rejection notice and have waited nearly 8 hours for the app to be reviewed. I have asked for a call-back but nothing. I also advised them there is a link to the relevant privacy policy and terms of use within the app and the privacy policy URL has been provided in App Details, in App Store Connect. I appreciate Cupertino is 15 hours behind where I am, but I am just trying to get my head around how the process is meant to work. Another app I had in review at the same time, had a screenshot that displayed a test ad banner. Fair enough that was rejected, but rectified within 5 minutes of the rejection notice and we are waiting for the review process. Sorry for venting here, but after several days of the to and fro, my patience has worn thin. I am trying to understand the review process and need to know if I have done something wrong, and how best to fix it. Michal C.
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2.5k
Mar ’25
Reviewer cannot connect to server of the IOS app.
Hi we tried submitting our app , but the reviewer keeps rejecting the app multiple times stating that "your app was still loading indefinitely after we had tapped on the “LOGIN” button" after this we have inspected on our backend, we found that there were no request on our server. My testers didn't run into errors when testing our app with Testflight. Below is the URL of my server https://mobile.shcilservices.net/Mobile_1/Hello.html It should give response as : "Hello World !" I have been rejected multiple times,I wonder if anyone has same experience and the way to resolve it. Thank you.
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460
Oct ’25
The App Review Process at Apple is unfair, inconsistent and problematic
I'm extremely frustrated with Apple's unfair app review process. To make a long story short, for every app I've ever submitted, Apple has made false accusations about problems with my apps. Some of their feedback has absolutely been legitimate and correct, which I appreciate, but I would say about 50% of all "feedback" I've ever received has turned out to be objectively wrong. In some cases, the App Review team's gaslighting has been so strong that I have had to submit screenshots of code as proof that their accusations were completely wrong, after which they have had to accept the app. In one instance, they have claimed that one of my apps would not be allowed on the App Store at all, and when I link to multiple other apps that works EXACTLY the same way, the App Review team love to point out that you are not allowed to compare yourself to other apps. To be clear, I'm an indie developer and I'm not even comparing myself to apps from large corporations or any popular apps at all (since it's well known they get the VIP treatment), all apps I have compared myself to are from small, unknown indie developers such as myself - so I'm only comparing myself to developers in the same category as me. Telling developers that they are not allowed to compare themselves to other developers is VERY ethically problematic, imagine doing that to minorities in real life. I'm a minority in multiple ways, and I'm very worried about the ethics and moral at the App Review team. When I ask why they reject my app, but approve many apps that were recently released that works EXACTLY the same way as my app, I either get no reply at all or they tell me that I can't compare myself to others. Submitting appeals to the App Review Board doesn't help either. To be completely transparent with you, it has been very hard and draining on my mental health to have this invisible wall consisting of gaslighting that the App Review team has set up for me. It just doesn't make sense... The app review process is unfair, inconsistent and problematic, and it should be a serious eyebrow-raiser when Apple's App Review team can't explain why some small indie developers get approved easily while others get rejected. Especially since it seems like the pattern is that those who get rejected are humans in various kinds of minorities, as evidences by some other threads on this topic.
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4.4k
3w
Unable to remove old App due to 'App Review' for 3 years.
I have an application that I have been attempting to remove from my Apple developer account just to clear it out, unfortunately the latest update was not accepted by apple and was abandoned. I desire to remove the app from my account permanently. I have ensured that all of the requirements at Remove and App have been met, the app was "removed from the app store" more than a year ago. Any advice for actually removing the app would be helpful.
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539
Nov ’25
Requirements for Courses-Based App
Hi, I have a question about Section 3.1.1 of the App Store Review Guidelines regarding In-App Purchases. Is it mandatory to include In-App Purchases in my app? My app is an extension of my website, which has been online for four years and serves a large student base. We offer courses that students purchase through the website. Once purchased, they can access lessons, watch videos, download files, answer quizzes (optional), participate in group chats, and review courses. In the app, users can view all courses and categories, access some free lessons to decide if they want to buy the course, and search for courses—similar to platforms like Udemy. I do not wish to use In-App Purchases or any external payment systems within my app. Instead, I prefer that users purchase courses on the website and then access them via the app. I will not include external links, calls to action, or any mentions that direct users to purchase from the website. Essentially, I plan to inform users that purchases are not supported in the app, and they will understand this implicitly. Is this approach acceptable?
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416
Mar ’25
Pending Termination Notice - What did I do wrong?
Hello. I am the developer of a game called "Heya! Rising Ball" on the App Store(Apple ID - 6503669512). I first published my app on June 9, and successfully updated it on June 28 and July 19, continuing to provide service until July 27. However, in the early morning of July 27, I received a "Pending Termination Notice." The message stated that my account was found to have engaged in "dishonest or fraudulent activity," and because of the severity of the issue, my app was removed, and my account was flagged for removal. The "Evidence of Dishonest or Fraudulent Activity" mentioned was: "App submissions from your account have engaged in concept or feature switch schemes to evade the review process, such as dynamically populating different app content after review, submitting apps with hidden features, repeatedly submitting misleading apps, and/or submitting apps with concrete references to content that you are not authorized to provide or is otherwise not appropriate for the App Store." I reviewed the mentioned "section 3.2(f) of the Apple Developer Program License Agreement," and have been trying to understand which part of the regulation I violated that led to my app being removed and my account being flagged for fraudulent activities. I posted on the iosProgramming subreddit on Reddit, seeking advice on what could have caused this issue. Initially, I thought the problem might be due to the name of my app overlapping with others, but feedback suggested that the name should be fine. Secondly, I wondered if the keywords might be the issue. My app is a mobile game developed using Unity, similar to watermelon games, so I included "watermelon game, suika game" in the keywords. Could using "suika game" be interpreted as referencing another game, leading to me being labeled as dishonest? Thirdly, I considered the possibility of copyright issues with the sprites. For instance, the ball objects in my game were created by me using Affinity Designer, and the rabbit-shaped cloud that drops the balls was purchased as part of a GUI pack from the Unity Asset Store. Later, I discovered that the smiling ball I designed somewhat resembles illustrations used by the Headspace app. Could this resemblance be why I’m considered dishonest or fraudulent? Fourthly, people suggested it could be a library issue. The only potentially problematic library I used was "Graphy," a Unity Asset Store app for displaying device stats. I disabled its objects before submission. Could this be the issue, even though the app passed reviews and functioned well until now? My app, released on June 9, hasn’t gained much popularity or downloads. However, there’s one regular player from Italy who plays my game before bed, as shown by Google AdMob stats. Seeing this consistent player motivated me to keep updating and improving the app. When my app was removed, I felt a deep sense of loss as I couldn’t provide this player with an improved experience. I’m at a loss as to what I did wrong to be labeled as engaging in "dishonest or fraudulent activity." While I know I can file an appeal via the link provided, it requires: A thorough explanation of the issues identified Specific steps to prevent its recurrence New information clarifying these issues, if you disagree with the findings However, I don’t know what the exact problem is, so I can’t provide new information or specific steps to prevent recurrence. I need to understand the issue to address it properly. I am currently residing in South Korea, where I was able to speak with an Apple Developers support representative over the phone. However, they informed me that my issue is related to the App Review team and that I need to contact them. Unfortunately, since I live in South Korea, I cannot contact the App Review team by phone. The support representative said they would inform the App Review team, and I should wait for their response, which will likely come via email. It has been over a day, and I am still waiting for their reply. When I searched forums and Google for information about filing an "Appeal" after receiving a "Termination Notice," I couldn't find any instances where the issue was successfully resolved and the termination was revoked. I also read that the "Appeal" is a one-time opportunity, and the decision made is final. Some posts mentioned receiving responses from an A.I. Bot and not being able to change the outcome thereafter. Therefore, before I submit my "Appeal," which could be my last chance, I want to understand what mistake I made with my app that led to this situation. My app passed the review process three times and was being actively serviced before my developer account was suddenly terminated. Knowing the exact issue will help me address it properly in my "Appeal" and assure that it won’t happen again, which could assist in restoring my app and developer account. Please help me understand what’s wrong with my app so that I can explain, provide preventive measures, and hopefully resolve this issue. Thank you.
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2.4k
Oct ’25
My account "Pending Termination Notice"
I have developed several apps out of interest, and if everyone likes my app, I plan to truly become an independent developer. I used a name and icon similar to the existing app in the hope of gaining more app exposure. The App Store reviewer found an issue and gave me a 'Pending Termination Notice'. My account will be deleted within 30 days. I finally realized that this was an extremely foolish practice that undermined my integrity. After receiving the notification, I immediately responded through the appeal channel and admitted my mistake. I have already removed my app from App Store Connect, even though it hasn't been officially launched yet. I am determined not to make similar mistakes again and to become an excellent independent developer. There is another question that I am quite puzzled about. My application is considered to be: “Evidence of Dishonest or Fraudulent Activity App submissions from your account have engaged in concept or feature switch schemes to evade the review process, such as dynamically populating different app content after review, submitting apps with hidden features, repeatedly submitting misleading apps, and/or submitting apps with concrete references to content that you are not authorized to provide or is otherwise not appropriate for the App Store. “ I am a browser application that uses SwiftUI to write programs without using any third-party SDKs. I also did not attempt to evade the review. If the APP reviewer needs it, I can provide my source code. As a browser application, how can I avoid similar misunderstandings in the future? What I hope to get help with now: Will my appeal really be seen by the review committee? When can I expect to see a reply? I refresh my emails more than ten times a day to see if there are any new messages. Can my account still be restored? Otherwise, my developer dream would suffer a major setback. This audit has made me fully aware. The App Store is a high-quality platform, a rigorous platform, and any attempt to take shortcuts is not allowed. If my account can really be restored, I will be so happy that I can fly up. However, how should I resubmit my browser application and provide sufficient explanation to avoid being misunderstood and evading censorship? Thank you all for watching.
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1.4k
Apr ’25
The operation couldn’t be completed. (DVTAppStoreConnect.ServiceBackendError error 1.)
Hey Guys, I'm encountering this problem, I achieved my app and I want to validate my app but I get this weird error. The operation couldn’t be completed. (DVTAppStoreConnect.ServiceBackendError error 1.) I'm really not sure how to solve it. My app is running properly in simulators and test devices. I don't see any errors while archiving, I have apple developer account which also has a admin privileges too. It could be great if you could help me with this. thanks Geeks
4
1
521
Mar ’25