Hello Apple Developer Forums, I’m preparing to submit an app update that includes an in-app subscription. As part of the submission, I need to provide screenshots showing where the user initiates and completes the subscription purchase flow. The issue is that App Store Connect keeps rejecting my screenshot upload with an “incorrect size” (or size invalid) error. I have already tried exporting the screenshot in all sizes and resolutions described in Apple’s documentation, but none of them are being accepted so far. Could you please advise: What exact pixel dimensions / format requirements App Store Connect currently enforces for these screenshots (including file type and color profile, if relevant)? Whether there are any known issues or common causes for this error (e.g., metadata, alpha channel, scaling, or export settings)? Any recommended workflow/tools to generate a compliant screenshot that reliably uploads? Thank you in advance for your help.

Im getting this error when try see my apps on App Store Connect:  Bad Gateway Correlation Key: PRFC7IOFSRO3NZQIRHHWVUMUIE

Dear Apple Support, We are experiencing an issue where iPhone-only apps (marked as "Designed for iPhone" in the App Store) are not appearing at all in the App Store on newer iPads running iPadOS 26.2 (A16 chip model), including in managed distributions via Apple Business Manager. The app in question is X App, and it works fine on older iPads with previous iPadOS versions. Is there a policy change or stricter enforcement starting from iPadOS 18 or later that prevents iPhone-only apps from being searchable, visible, or assignable on iPad devices (especially supervised/managed ones)? If yes, does the developer need to update the app to Universal or add explicit iPad compatibility in App Store Connect for it to become available again? We would appreciate any official reference or confirmation on this behavior. Thank you for your assistance.

I am a developer, and I first launched the tvOS app. Users purchased it from the Apple Store and can use the tvOS app. Then, I uploaded the iOS app again, but some users (those who did not use the promotional code) were unable to download it due to the "purchased" status displayed on the Apple Store. How can I solve this problem? At present, it has been tested to restart, exit with ID, and log in again. Another question to ask, does a promotion code correspond to a platform? Can't it be universally used across all platforms, right?

Hello! I recently submitted a request for the Family Controls (Distribution) for my app, and I’d be super happy if i could have some information about how long this process usually takes so i can plan accordingly. It would help immensly since we want to ship the app as soon as possible. I submitted the request around a week ago. Is there anything I can do on my end to help the process move more smoothly? Thanks in advance!

Good morning, I submitted my first app to approval process last week. Within couple days it was accepted and state changed to 'Ready for Distribution'. It has been in that state for a week. I have set automatic release on. Is there anything I can do to get it Distributed?

Good Morning, I submitted my first app last week. week ago it's status changed to 'Ready for Distribution'. I have set automatic release on. App is still in that same state. I have sent ticket 3-4 days ago and got no reply, other than ticket notification. Is there anything I can do to get it Distributed?

I am in no longer contact with the software contract company that has developed and deployed my mobile app to App store via their account. how do I gain ownership of the app? will the store allow me to develop and deploy the app under same name?

Hi! Tried to enroll, proceed with payment but it's been already 10 days but no confirmation but acknowledged says 2 business days, please can you tell me what should I do?

I have been waiting for several months now for my enrollment to finish processing. I have reached out several times and was told that a new group is handling enrollment and there is no way to reach them. How can this issue be escalated??

I'm getting ready to submit my first app to the App Store and I have a question. I know that I can't put my own registration into the app. Then what mechanism do we use to prevent the app from being shared by copying it to someone else's machine? And I'm not using Swift if that matters.

Hey, So I know for a fact that multiple people have bought my Apps IAPs. In my Trends and analytics, however, I see 0.00 revenue. I get that it's not updated live (which it is on Android btw) but after 24hrs I'm starting to get a little worried. How long does it take for the analytics/trends to show the proper amounts? Thanks!

Hi. I'm not sure this is relevant for developer forums. But I'm not sure where else to turn. I've been trying to open an Apple Ads account for nearly a month. Every time I try to submit the form, I get "Server encountered an error processing your request" followed by reason code: befe5482-e13e-4439-ae0d-badb3ca398a7_1767983516160.C67AC66. I can't contact Apple Ads, because every time I try to fill in the contact form I get "Please correct the errors below". But there are no errors to correct. I've tried every possible combination of phone number formatting, special characters, spaces and all the usual suspects. Nothing works. I have a UK developer account in good standing. No issues, 2 live apps. I have reached out to Developer Support. No reply. I reached out to regular consumer support. They suggested Developer Support. I've got an app I'm trying to market and a budget ready to spend. Any ideas anyone?

How many times can I transfer my apps from one account to another, and then to another account?

Ive been waiting almost a week and a half when the website says it will take around two days. How come it has taken this much time?

Hello Apple Developer Support Team, I am writing to request assistance with an issue preventing me from distributing my iOS app to the App Store. I am able to successfully build and archive my app in Xcode without errors. However, after archiving, Xcode only shows the option “Distribute Content” instead of “Distribute App”. Because of this, I am unable to upload the app to App Store Connect. App & Account Details • App Bundle Identifier: com.yesbuy.yesbuyapp • Team Name: Fathima Sayed Mohamed • Team ID: Z327MG963D • Xcode Version: 26.2 • macOS Version: macOS 15.6.1 Signing & Certificates • Signing Method: Automatically manage signing (enabled) • Signing Certificate (Release): Apple Distribution: Fathima Sayed Mohamed • Provisioning Profile: Xcode Managed / App Store Distribution • Archive Status: Build succeeded What I’ve Already Verified • The archive is created using Release configuration • Skip Install is set to No for the main app target (Runner) • The app target is selected correctly during Archive • A valid Apple Distribution certificate exists • The app is registered correctly in App Store Connect • App Groups and capabilities are configured correctly • Notification Service Extension is present and signed Despite all of this, Xcode still treats the archive as a Generic Xcode Archive and only allows Distribute Content, not Distribute App. I have attached screenshots showing: 1. Xcode Archives screen (showing “Distribute Content” only) 2. Signing & Capabilities for the app target 3. Certificates and provisioning profiles 4. Team ID and bundle identifier configuration Could you please review this issue and let me know: • Why the archive is not recognized as an App Store–distributable app • Whether there is any account, certificate, or configuration issue on Apple’s side • Any steps I should take to resolve this and successfully upload the app to App Store Connect Thank you very much for your time and support. I look forward to your guidance.

Apple recently rolled out a web version of the App Store and I'm curious as to when exactly the Today tab refreshes? It doesn't seem to update at midnight as it would on the iPhone. https://apps.apple.com/iphone/today

Hello, We operate a subscription-based app and have noticed some users canceling after seeing higher-than-expected or multiple Apple charges on their bank statements. In many cases, these appear to be aggregated App Store charges rather than the cost of our subscription alone. Because bank statements show a single Apple charge without an app-level breakdown, some users assume the full amount came from our app and cancel before contacting support. We’ve observed that Google Play lists charges separately with the app name, which seems to reduce this type of confusion. A more granular breakdown or clearer labeling of charges per app could help improve user clarity and avoid churning. I’m interested to know: Whether other developers have experienced similar user confusion If there are recommended best practices to set clearer expectations for users Whether Apple has shared any guidance on mitigating this from a UX or communication standpoint Appreciate any insights or shared experiences. Thank you.

Hello, i am new here and i just purchased the developer account and i have received the email that payment was finished. But, i checked on my developer account, there was no information whether my account is ready to use or not, i even can't sign in to appsstoreconnect yet.

Question on the monetization: I have an app which I sell to businesses. The businesses would be some number of license seats. They distribute those license codes to their employees. The employees download my app for free, apply their license code, and then have unlimited use of the app. For those who download the app without the license code, they have limited use of the app. This is the freemium model, except the license seats are purchased external to the app en masse by the business so that their employees don't have to buy them individually and file for individual reimbursement. This seems like it fits squarely in the gray area of Apple's monetization policies. Am I allowed to do this?