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No response to Apple Developer Support ticket (case 102989346509) after 5 days
Hi all, I opened a support ticket with Apple Developer Program Support on 8 October 2026 (case ID 102989346509). I received the automated acknowledgement email the same day but have had no further response since, it's now been 6 days of silence. Has anyone had success getting a stalled support case like this actually picked up? Is there a better channel than the web form to follow up, or is there someone who could take a look at case 102989346509? Thanks in advance.
0
0
293
1w
Ty
[Ty](https://developer.apple.com/forums/content/attachment/2e65fddc-3cd1-4069-987b-ffa6047c2eaf) [inline-code](https://www.example.com/)
0
0
243
1w
False "Cool Down" / Overheating Alert in Cold & AC Environments (iOS 27 / iOS 27.2 Beta)
Title: False "Cool Down" / Overheating Alert in Cold & AC Environments (iOS 27 / iOS 27.2 Beta) Device: iPhone 15 Pro (A17 Pro) OS: iOS 27 / iOS 27.2 Beta Body: I am reporting a persistent software sensor calibration bug specific to the iPhone 15 Pro. Issue Summary: The device triggers a false "Temperature / Cool Down Required" system alert specifically when moving into cold or air-conditioned (AC) environments, while operating 100% normally in warm ambient room temperatures. Key Observations & Version Testing: Environment Trigger: The thermal alert appears strictly upon cold transitions (micro-condensation/NTC sensor delta drop). Hardware Verification: I downgraded to stable iOS 26, and the issue COMPLETELY DISAPPEARED in both hot and cold environments. This confirms the physical NTC thermistors and hardware are fully operational. Regression: Updating back to iOS 27 and iOS 27.2 Beta immediately brought the issue back. It seems the NTC sensor readout logic / thermal governor algorithm in iOS 27 incorrectly registers sudden cold temperature drops as a thermal anomaly. Please flag this for the thermal QA team for the next iOS update.
3
3
1k
1w
Can I use a foreign bank account for Apple Developer payouts if my company is registered in India?
My company is registered in India, and I receive payouts from the Apple App Store in USD. I’m exploring services like xFlowPay to receive payouts in USD and avoid high bank conversion charges. Does Apple allow using a bank account from a different country than the country where my company is registered for App Store payouts? Has anyone successfully done this, and are there any restrictions or verification requirements?
0
1
28
1w
review ios 27 on iphone 16 pro
I am currently using iOS 27.0 on my iPhone 16 Pro, and I’ve noticed that the native camera app feels very sluggish—even slower than it was on iOS 26. It is particularly disappointing when I tap the screen to focus; the lag is real. Are other users experiencing the same thing?
1
0
284
1w
Enrollment problem
I have paid the enrollment tax with a debit card from my business parter. My account still not enrolled at development program. I have 2 tickets at apple support since 06/23 and nothing was done. Any suggestions?
1
0
156
1w
Recurring Sidecar timeout (-201) on macOS/iPadOS 26.6.2; terminating iPad SidecarRelay restores connectivity
I'm sharing a recovery workaround for recurring Sidecar “The device timed out” failures. I have verified that this procedure restored connectivity on three separate occurrences: October 5, 6, and 12, 2026, using the same Mac and iPad. Environment and symptoms MacBook Air (M4), macOS 26.6.2. iPad Pro 12.9-inch (3rd generation), iPadOS 26.6.2. Sidecar used as an extended display over USB. During the failures, the iPad was unlocked and paired/trusted, and the USB network interface remained active and reachable. New Sidecar connection attempts timed out after approximately 10 seconds with SidecarErrorDomain (-201). Recovery procedure Prerequisites: Xcode installed and selected for command-line tools, and an unlocked iPad connected to the Mac via USB. The iPad must trust the Mac and have Developer Mode enabled for this devicectl workflow. Run these commands in Terminal on the Mac: List devices and identify the affected iPad: xcrun devicectl list devices List processes on that iPad: xcrun devicectl device info processes --device "<DEVICE_ID>" Find the entry whose executable path is exactly /usr/libexec/SidecarRelay, and note its current PID. Force-terminate that process on the iPad: xcrun devicectl device process terminate \ --device "<DEVICE_ID>" \ --pid <PID> \ --kill Replace the placeholders with your iPad's identifier and the PID just obtained. Target the iPad-side relay, and obtain a fresh PID whenever the issue recurs. Reconnect the iPad from macOS System Settings → Displays → Add Display, or Control Center → Screen Mirroring. Verified result and limitations On all three occasions, terminating only the iPad's old SidecarRelay and reconnecting restored USB extended-display operation. Neither device needed a reboot, and no account sign-out or settings reset was required. A new iPad SidecarRelay process appeared on reconnection; the Mac-side relay remained running. On the first occurrence, an ordinary termination attempt without --kill left the same iPad process alive; the force-termination step was necessary in that test. This is a recovery workaround, not a confirmed permanent fix. The initiating trigger and internal failure mechanism remain unknown. Controlled tests of normal disconnection, short sleep with the cable connected, and disconnect → unplug → sleep → wake → reconnect did not reliably reproduce the persistent timeout. These results do not prove a deadlock or establish unplugging/sleep as the cause. If you are investigating the underlying trigger, capture diagnostics while the failure is present, before terminating the relay. A similar recovery approach is documented in Lontronix's “Kick SidecarRelay” gist.
0
0
139
1w
How can I start developing my first game with Xcode and Reality Composer Pro on my own? 🎛️
Hello everyone!! 😊🤗 I'm starting to learn development for Apple platforms and I'd like to ask for some guidance on how to get started. My goal is to gradually develop my own video game using Xcode and Reality Composer Pro. The idea is to create an educational game with 3D environments and elements, so I also want to learn programming, experience design, and 3D content creation as I progress ⭐️ At the moment, I don't have much money to afford to hire developers to mentor me or take expensive courses 😔( My mother is sick and all our resources and budget are focused on her and her treatment. ) but I do have something I think is very important: a strong desire to learn, time, and the willingness to study and practice. I don't expect someone else to do the project for me; I want to learn how to build it myself. My main question is: where should I begin? I already have experience playing Swift Playgrounds, and I find it fascinating 🤩 but I'm looking for the next step: I'd like to know what Apple concepts, courses, documentation, or resources you would recommend I study first to learn how to use Xcode and Reality Composer Pro correctly, especially with the Apple Developer tutorials. Which videos specifically do you recommend I study? If anyone started in a similar way or has experience developing apps or games with these tools, I would greatly appreciate any advice on a learning path. Thank you so much for taking the time to read this and for any guidance you can give me! You truly don't know what this means to me. Thank you so much. 🙏🚀
2
0
919
1w
I need a iOS dev team for
A Apple Music application model that I submitted for this project account, was accepted, but I’m not a developer or designer. I am a musician/ producer. This will be an exclusive Apple ONLY app. due to the actual features. IOS, MacOS drivers, DAW, wallet, graphics, NFT’s. designer developers, if you love building master code LETS GO….
1
0
148
1w
COMMUNITY MOBILE APP CREATION
Hi im kim .A I live uk move created , designed the interface for a social no monetary app that CUTS OUT LABOZR COSTS . I’m looking to collaborate with a developer to do technical stacking , & a trial … please get in touch , cannot respond with email as preferred
0
0
39
2w
Helix – Apple Health & Fitness Analytics for iOS
Helix is an iOS app designed to help you better understand your health and fitness data from Apple Health. Instead of navigating through multiple screens and disconnected metrics, Helix brings everything together in a clean, interactive dashboard with detailed analytics and personalized insights. Key features: 🏃 Running & Cycling: Performance analysis, pace, distance, heart rate, splits and workout trends. ❤️ Heart Health: Resting heart rate, HRV and cardiovascular trends. 🌙 Sleep: Sleep stages, duration and recovery insights. 🍎 Nutrition: Calories, macronutrients and nutritional trends. ⚖️ Body Composition: Weight, BMI and body composition tracking. 📊 Personalized Insights: Health trends, visual analytics and Daily Coach recommendations. Who we're looking for We're looking for iPhone users who regularly use Apple Health, especially those who track workouts with an Apple Watch. No technical experience is required. We welcome feedback from both fitness enthusiasts and everyday Apple Health users. What we'd like you to test Install Helix through TestFlight and grant access to the Apple Health data you're comfortable sharing. Explore the Dashboard, Running, Sleep, Heart, Nutrition and Body sections. Compare the metrics displayed in Helix with those in Apple Health or Apple Fitness. Try the Daily Coach and personalized insights. Report any incorrect values, missing data, crashes or confusing interactions. Estimated testing time: 15–20 minutes for an initial exploration. Feedback we're interested in Data accuracy and consistency with Apple Health App performance and stability Interface design and ease of use Missing or incorrect health metrics Suggestions for improvements TestFlight beta link: https://testflight.apple.com/join/8BMfABPa Thank you for helping improve Helix before its official release!
0
0
139
2w
Enrollment could not be completed – Individual account (long-standing Apple ID)
Hi everyone, I’m trying to enroll in the Apple Developer Program as an individual so I can release apps on the App Store, but I keep hitting this error: “Your enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time.” Details: Enrolling as an Individual Account has existed for several years (not a new/spam account) I’m a student Error appears every time I try (both on web and in the Developer app) No Enrollment ID is shown I’ve already checked that my legal name matches my Apple ID and that two-factor authentication is enabled. Has anyone else run into this exact message recently and resolved it? I’ve also submitted a support request via developer.apple.com/contact under Membership and Account → Program Enrollment. If anyone from Apple sees this or if other developers have tips (account flags, region mismatches, etc.), I’d really appreciate any guidance. Thanks!
0
0
297
2w
Central Kurdish Keyboard Layout issue
Dear Apple Team, Regarding the Central Kurdish keyboard, In the recent iOS updates, the layout of the letters was changed significantly, which has made typing extremely difficult and uncomfortable for us. We kindly request that you fix this issue as soon as possible by reverting the keyboard layout to the previous version. Thank you.
1
3
576
2w
First App Submission Stuck in “Waiting for Review” for Over Two Weeks. Any Advice?
Hi everyone! I’m a developer and recently built my own app, which I’m really excited to launch. However, my app has now been stuck in “Waiting for Review” for over two weeks, and the review process hasn’t started yet. I’ve already contacted Apple Support three times by email, but unfortunately, I haven’t received a response. I understand that review times can vary, but waiting this long without any updates is becoming frustrating, especially as an independent developer looking forward to launching my first app. Has anyone experienced a similar situation? If so, how did you resolve it? Is there a way to escalate the issue or contact Apple Developer Support by phone? It is for me not possible to do it from my cases.. Any advice or suggestions would be greatly appreciated! Thank you in advance for your help.
2
1
395
2w
No response to Apple Developer Support ticket (case 102989346509) after 5 days
Hi all, I opened a support ticket with Apple Developer Program Support on 8 October 2026 (case ID 102989346509). I received the automated acknowledgement email the same day but have had no further response since, it's now been 6 days of silence. Has anyone had success getting a stalled support case like this actually picked up? Is there a better channel than the web form to follow up, or is there someone who could take a look at case 102989346509? Thanks in advance.
Replies
0
Boosts
0
Views
293
Activity
1w
Ty
[Ty](https://developer.apple.com/forums/content/attachment/2e65fddc-3cd1-4069-987b-ffa6047c2eaf) [inline-code](https://www.example.com/)
Replies
0
Boosts
0
Views
243
Activity
1w
False "Cool Down" / Overheating Alert in Cold & AC Environments (iOS 27 / iOS 27.2 Beta)
Title: False "Cool Down" / Overheating Alert in Cold & AC Environments (iOS 27 / iOS 27.2 Beta) Device: iPhone 15 Pro (A17 Pro) OS: iOS 27 / iOS 27.2 Beta Body: I am reporting a persistent software sensor calibration bug specific to the iPhone 15 Pro. Issue Summary: The device triggers a false "Temperature / Cool Down Required" system alert specifically when moving into cold or air-conditioned (AC) environments, while operating 100% normally in warm ambient room temperatures. Key Observations & Version Testing: Environment Trigger: The thermal alert appears strictly upon cold transitions (micro-condensation/NTC sensor delta drop). Hardware Verification: I downgraded to stable iOS 26, and the issue COMPLETELY DISAPPEARED in both hot and cold environments. This confirms the physical NTC thermistors and hardware are fully operational. Regression: Updating back to iOS 27 and iOS 27.2 Beta immediately brought the issue back. It seems the NTC sensor readout logic / thermal governor algorithm in iOS 27 incorrectly registers sudden cold temperature drops as a thermal anomaly. Please flag this for the thermal QA team for the next iOS update.
Replies
3
Boosts
3
Views
1k
Activity
1w
Can I use a foreign bank account for Apple Developer payouts if my company is registered in India?
My company is registered in India, and I receive payouts from the Apple App Store in USD. I’m exploring services like xFlowPay to receive payouts in USD and avoid high bank conversion charges. Does Apple allow using a bank account from a different country than the country where my company is registered for App Store payouts? Has anyone successfully done this, and are there any restrictions or verification requirements?
Replies
0
Boosts
1
Views
28
Activity
1w
iPhone SE (2020) charging issue on iOS 27
There is a bug on iOS 27 that prevent the battery icon from properly displaying the charging state on the iPhone SE 2 (2020). The phone still charges, but requires rebooting to update the battery percentage. Feedback ID: FB24851327
Replies
1
Boosts
0
Views
119
Activity
1w
review ios 27 on iphone 16 pro
I am currently using iOS 27.0 on my iPhone 16 Pro, and I’ve noticed that the native camera app feels very sluggish—even slower than it was on iOS 26. It is particularly disappointing when I tap the screen to focus; the lag is real. Are other users experiencing the same thing?
Replies
1
Boosts
0
Views
284
Activity
1w
Enrollment problem
I have paid the enrollment tax with a debit card from my business parter. My account still not enrolled at development program. I have 2 tickets at apple support since 06/23 and nothing was done. Any suggestions?
Replies
1
Boosts
0
Views
156
Activity
1w
Recurring Sidecar timeout (-201) on macOS/iPadOS 26.6.2; terminating iPad SidecarRelay restores connectivity
I'm sharing a recovery workaround for recurring Sidecar “The device timed out” failures. I have verified that this procedure restored connectivity on three separate occurrences: October 5, 6, and 12, 2026, using the same Mac and iPad. Environment and symptoms MacBook Air (M4), macOS 26.6.2. iPad Pro 12.9-inch (3rd generation), iPadOS 26.6.2. Sidecar used as an extended display over USB. During the failures, the iPad was unlocked and paired/trusted, and the USB network interface remained active and reachable. New Sidecar connection attempts timed out after approximately 10 seconds with SidecarErrorDomain (-201). Recovery procedure Prerequisites: Xcode installed and selected for command-line tools, and an unlocked iPad connected to the Mac via USB. The iPad must trust the Mac and have Developer Mode enabled for this devicectl workflow. Run these commands in Terminal on the Mac: List devices and identify the affected iPad: xcrun devicectl list devices List processes on that iPad: xcrun devicectl device info processes --device "<DEVICE_ID>" Find the entry whose executable path is exactly /usr/libexec/SidecarRelay, and note its current PID. Force-terminate that process on the iPad: xcrun devicectl device process terminate \ --device "<DEVICE_ID>" \ --pid <PID> \ --kill Replace the placeholders with your iPad's identifier and the PID just obtained. Target the iPad-side relay, and obtain a fresh PID whenever the issue recurs. Reconnect the iPad from macOS System Settings → Displays → Add Display, or Control Center → Screen Mirroring. Verified result and limitations On all three occasions, terminating only the iPad's old SidecarRelay and reconnecting restored USB extended-display operation. Neither device needed a reboot, and no account sign-out or settings reset was required. A new iPad SidecarRelay process appeared on reconnection; the Mac-side relay remained running. On the first occurrence, an ordinary termination attempt without --kill left the same iPad process alive; the force-termination step was necessary in that test. This is a recovery workaround, not a confirmed permanent fix. The initiating trigger and internal failure mechanism remain unknown. Controlled tests of normal disconnection, short sleep with the cable connected, and disconnect → unplug → sleep → wake → reconnect did not reliably reproduce the persistent timeout. These results do not prove a deadlock or establish unplugging/sleep as the cause. If you are investigating the underlying trigger, capture diagnostics while the failure is present, before terminating the relay. A similar recovery approach is documented in Lontronix's “Kick SidecarRelay” gist.
Replies
0
Boosts
0
Views
139
Activity
1w
How can I start developing my first game with Xcode and Reality Composer Pro on my own? 🎛️
Hello everyone!! 😊🤗 I'm starting to learn development for Apple platforms and I'd like to ask for some guidance on how to get started. My goal is to gradually develop my own video game using Xcode and Reality Composer Pro. The idea is to create an educational game with 3D environments and elements, so I also want to learn programming, experience design, and 3D content creation as I progress ⭐️ At the moment, I don't have much money to afford to hire developers to mentor me or take expensive courses 😔( My mother is sick and all our resources and budget are focused on her and her treatment. ) but I do have something I think is very important: a strong desire to learn, time, and the willingness to study and practice. I don't expect someone else to do the project for me; I want to learn how to build it myself. My main question is: where should I begin? I already have experience playing Swift Playgrounds, and I find it fascinating 🤩 but I'm looking for the next step: I'd like to know what Apple concepts, courses, documentation, or resources you would recommend I study first to learn how to use Xcode and Reality Composer Pro correctly, especially with the Apple Developer tutorials. Which videos specifically do you recommend I study? If anyone started in a similar way or has experience developing apps or games with these tools, I would greatly appreciate any advice on a learning path. Thank you so much for taking the time to read this and for any guidance you can give me! You truly don't know what this means to me. Thank you so much. 🙏🚀
Replies
2
Boosts
0
Views
919
Activity
1w
I need a iOS dev team for
A Apple Music application model that I submitted for this project account, was accepted, but I’m not a developer or designer. I am a musician/ producer. This will be an exclusive Apple ONLY app. due to the actual features. IOS, MacOS drivers, DAW, wallet, graphics, NFT’s. designer developers, if you love building master code LETS GO….
Replies
1
Boosts
0
Views
148
Activity
1w
COMMUNITY MOBILE APP CREATION
Hi im kim .A I live uk move created , designed the interface for a social no monetary app that CUTS OUT LABOZR COSTS . I’m looking to collaborate with a developer to do technical stacking , & a trial … please get in touch , cannot respond with email as preferred
Replies
0
Boosts
0
Views
39
Activity
2w
Helix – Apple Health & Fitness Analytics for iOS
Helix is an iOS app designed to help you better understand your health and fitness data from Apple Health. Instead of navigating through multiple screens and disconnected metrics, Helix brings everything together in a clean, interactive dashboard with detailed analytics and personalized insights. Key features: 🏃 Running & Cycling: Performance analysis, pace, distance, heart rate, splits and workout trends. ❤️ Heart Health: Resting heart rate, HRV and cardiovascular trends. 🌙 Sleep: Sleep stages, duration and recovery insights. 🍎 Nutrition: Calories, macronutrients and nutritional trends. ⚖️ Body Composition: Weight, BMI and body composition tracking. 📊 Personalized Insights: Health trends, visual analytics and Daily Coach recommendations. Who we're looking for We're looking for iPhone users who regularly use Apple Health, especially those who track workouts with an Apple Watch. No technical experience is required. We welcome feedback from both fitness enthusiasts and everyday Apple Health users. What we'd like you to test Install Helix through TestFlight and grant access to the Apple Health data you're comfortable sharing. Explore the Dashboard, Running, Sleep, Heart, Nutrition and Body sections. Compare the metrics displayed in Helix with those in Apple Health or Apple Fitness. Try the Daily Coach and personalized insights. Report any incorrect values, missing data, crashes or confusing interactions. Estimated testing time: 15–20 minutes for an initial exploration. Feedback we're interested in Data accuracy and consistency with Apple Health App performance and stability Interface design and ease of use Missing or incorrect health metrics Suggestions for improvements TestFlight beta link: https://testflight.apple.com/join/8BMfABPa Thank you for helping improve Helix before its official release!
Replies
0
Boosts
0
Views
139
Activity
2w
Enrollment could not be completed – Individual account (long-standing Apple ID)
Hi everyone, I’m trying to enroll in the Apple Developer Program as an individual so I can release apps on the App Store, but I keep hitting this error: “Your enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time.” Details: Enrolling as an Individual Account has existed for several years (not a new/spam account) I’m a student Error appears every time I try (both on web and in the Developer app) No Enrollment ID is shown I’ve already checked that my legal name matches my Apple ID and that two-factor authentication is enabled. Has anyone else run into this exact message recently and resolved it? I’ve also submitted a support request via developer.apple.com/contact under Membership and Account → Program Enrollment. If anyone from Apple sees this or if other developers have tips (account flags, region mismatches, etc.), I’d really appreciate any guidance. Thanks!
Replies
0
Boosts
0
Views
297
Activity
2w
Central Kurdish Keyboard Layout issue
Dear Apple Team, Regarding the Central Kurdish keyboard, In the recent iOS updates, the layout of the letters was changed significantly, which has made typing extremely difficult and uncomfortable for us. We kindly request that you fix this issue as soon as possible by reverting the keyboard layout to the previous version. Thank you.
Replies
1
Boosts
3
Views
576
Activity
2w
First App Submission Stuck in “Waiting for Review” for Over Two Weeks. Any Advice?
Hi everyone! I’m a developer and recently built my own app, which I’m really excited to launch. However, my app has now been stuck in “Waiting for Review” for over two weeks, and the review process hasn’t started yet. I’ve already contacted Apple Support three times by email, but unfortunately, I haven’t received a response. I understand that review times can vary, but waiting this long without any updates is becoming frustrating, especially as an independent developer looking forward to launching my first app. Has anyone experienced a similar situation? If so, how did you resolve it? Is there a way to escalate the issue or contact Apple Developer Support by phone? It is for me not possible to do it from my cases.. Any advice or suggestions would be greatly appreciated! Thank you in advance for your help.
Replies
2
Boosts
1
Views
395
Activity
2w