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Terrible treatment by Apple Dev support team
I paid for my developer account on the 13th of June 2024 (1 week ago). My ID was approved. However, I still don't have access to the account. When I go to check the status of it, it is asking me to pay again. I then tried to email the team, however only received useless, timewasting responses, such as "Please go to developer.apple.com/enroll to enroll for an apple dev account", which I already told them prompts me to pay again and verify my ID again. I then tried to call them, and they said they had to re-verify my ID and would call me back in 10 mins, but I never received a call back. I also couldn't call them again because it wouldn't let me request another call from them. I then emailed them, but still haven't received a response. The next day I tried to request another call from them, during their opening hours at Thursday 4pm AEST, (they are open Mon-Fri 9am-5pm AEST see https://developer.apple.com/support/worldwide-telephone-hours/) however it still says that "Phone support is currently unavailable". I tried to email them but now I am getting no responses at all. I tried to contact the apple support through the iMessage chat, however I was only put on call with a lady who was helpful, but couldn't even do anything as she was only generic support. She couldn't even schedule me a call or transfer me to the developer team, even though it was within their working and calling/support hours. I have tried to refund my developer account, but apparently that purchase is "illegible for a refund". This is the treatment I get from apple for paying $100 USD. An entire week of being left on blank. I don't know what to do. I paid 100 bucks for an account which I can't even use, and the support hasn't helped me for an entire week. My emails being left on blank, and I can't even call them. If anyone from apple or anyone that could help me sees this, please contact me ASAP at makrypodisc@ hotmail.com or reply to this thread. Thank you.
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978
May ’25
CloudKit - moving record objects between zones
My app has three main SwiftData models: Collection, SavedItem, and Extract. A Collection can contain subcollections (folders within folders) and SavedItems (files). Each SavedItem can have child Extracts. I'm preparing for the ability for users to be able to share Collections with each other. Currently, my architecture treats each Collection as the root of its own CloudKit zone (a root parent Collection and all of its items and subcollections live in 1 zone). This makes sharing and isolation straightforward, but it also means that moving a SavedItem or subcollection between Collections involves moving it across zones. I’m trying to figure out the best pattern for handling these cross-zone moves while keeping data integrity, relationships, and sharing intact. My understanding is that in CloudKit, and moving a record from Zone A to Zone B would require deleting it from Zone A and recreating it in Zone B - while somehow maintaining the link back to my local SwiftData store. Has anyone run into this or know how best I should handle it?
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359
Nov ’25
I got charged the annual developer renewal fee twice, then my account got suspended
So I got charged the annual developer fee on December 2024, and then again this February 2025. Worse, a few days after getting charged twice, I received an email from Apple saying my developer account subscription has been suspended due to failure in paying the annual fee. I already submitted a support ticket to Apple, but I haven't gotten a response yet. Is there something else I can do? Would appreaciate any help. Thanks!
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346
Feb ’25
Universal link only on subdomain not on top level domain
In our iOS app we have added example.com in associated domains from the very beginning With no AASA file hosted at example.com domain Now we need a subdomain app.example.com to be intercepted in our app, so for the same, we are thinking to host AASA at app.example.com and add app.example.com in associated domains too. so my question is will hosting AASA at sub domain works? If yes, will it affect older apps where app.example.com is not handled. In short we only want the links with app.example.com to be open in our app not the example.com links
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877
Jan ’25
My iPhone charged to 100%
Basically, I always charge my phone at night to my limit 85%, but when I installed the iOS 18.3 beta 3, my iPhone charged to 100% at night when I was having always limit to 85%, my phone was overheated too. Did that only happened to me? Because I even checked and it’s on 85% limit.
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333
Jan ’25
Sudden Termination of Apple Developer Account - Seeking Community Advice
Hello, everyone, I hope you're all doing well. I'm facing an unfortunate issue with my Apple Developer Program membership that was suddenly terminated. I received a generic email from Apple, stating that my membership was revoked, but no specific reason was provided for this action. I appealed the decision, offering all possible explanations and commitments to adhere to guidelines, only to be met with a reply stating that the decision is "final" and no subsequent appeals will be processed. Has anyone here faced a similar situation? Are there any steps that can be taken to understand the reason for termination when Apple doesn't disclose it? Is there a way to open a dialogue with Apple, even when they've stated that their decision is final? Would publicizing this issue through social media or blogs be advisable? This is a particularly trying time for us, as we are recovering from a recent earthquake and our app is our sole source of income. Any insights, advice, or shared experiences would be greatly appreciated. Thank you for taking the time to read my post. We don't violate any apple's policies... any information would be welcome. Best regards,
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2.2k
Apr ’25
Adding segments/splits into workout
Hello, I am building a workout app that has an option to add segments to differentiate different stages of the training session. Segments are added the following way: func saveSegment(eventType: HKWorkoutEventType, startDate: Date, endDate: Date, inSeg: Int) async throws { let dateInterval = DateInterval(start: startDate, end: endDate) let event = HKWorkoutEvent(type: eventType, dateInterval: dateInterval, metadata: metadata) try await builder?.addWorkoutEvents([event]) } Inside Health -> Workouts -> Show All Data, the segments appear, but in Fitness app there are no segments. The workout is .paddleSports. I thought that maybe the workout type was the problem, but when I start the sessions from the native workout app, segments are added and shown in the Fitness app: In other posts I saw suggested to add an event as .marker instead of .segment, but the result is the same, it does not appear. Is there something I am doing wrong? How can I show the segments into the Fitness app? Another question, I would like to add stroke rate and stroke count to my paddling session, is there a way to add it? Paddle Sports workout was recently introduced and it would be great to have the option to add those values. Thank you in advance. Inaki
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808
Jan ’25
Does UIDevice.current.identifierForVendor change after iCloud backup and restore on another iOS device?
I'm trying to understand how UIDevice.current.identifierForVendor behaves when an iOS app is restored via iCloud onto a different physical device. Context I'm building an app that needs to detect whether it’s running on a newly restored device (for example, after the user transfers their iPhone via iCloud setup). To do this, I save the value of UIDevice.current.identifierForVendor?.uuidString in persistent storage (e.g., UserDefaults). The question If I install my app on Device A, store the identifierForVendor value, back up the device to iCloud, and then restore that backup onto Device B, will the restored app see the same identifierForVendor value, or a new one? More specifically: Does iCloud backup/restore preserve the underlying “vendor” ID across devices? Is the identifierForVendor tied only to the bundle identifier and vendor prefix, or also to the physical device hardware? If the user deletes all apps from the same vendor, then restores them from iCloud, is the ID reset? What I’ve found so far Apple’s docs say: “The value of this property is the same for apps that come from the same vendor running on the same device. If the user deletes all of that vendor’s apps from the device and then reinstalls one or more of them, the value may change.” However, it doesn’t explicitly mention what happens after iCloud restore onto a new device. Goal I want to know if it’s safe to use identifierForVendor to detect a new device context (e.g., trigger a refresh of a Firebase token when the user’s device changes). Environment iOS 17+ (latest) Swift / Capacitor app bridge Testing between iPhone 14 Pro → iPhone 15 Pro (iCloud restore)
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451
Oct ’25
Shortcuts Automatic, App Shortcuts and FocusStatus in Playground work
Hello everyone, I’m currently developing a Playground App for the Swift Student Challenge, and its core functionality relies heavily on Shortcuts Automation, App Shortcuts, and interactions with the Focus Mode status (e.g., reading Focus Status or execute Focus Filter). Before finalizing my submission, I’d like to clarify whether these features will function as expected during the review process. Specifically: Shortcuts Automation: My app uses custom shortcuts to trigger actions within the Playground. Will reviewers be able to test these shortcuts seamlessly, or do I need to provide explicit instructions for enabling/setting them up? App Shortcuts: The app integrates system-level App Shortcuts (via App Intents). Are these supported in the test environment, and will reviewers see them during testing? Focus Status Interaction: The app dynamically responds to changes in the device’s Focus Mode (e.g., adjusting UI and function based on FocusStatus). Does the evaluation environment allow access to Focus Status data, and are there restrictions on simulating Focus Mode changes? I want to ensure these features are testable and don’t lead to unexpected issues during review. Any insights or advice from past participants, mentors, or Apple experts would be greatly appreciated! Thank you in advance for your guidance!
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485
Feb ’25
APPLE STOCKS
Hi I was thinking, wouldn’t it be awesome if Apple had a stock app? I know, it might sound crazy, but honestly, it would be a fantastic addition to their finance section! Imagine having a wallet, Apple credit card, and a stock app all in one place. In my opinion, that could totally revolutionize everything!
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727
Oct ’25
Iphone 17 in app use Frontcamera
Hi there - I have an Issue everytime an app uses the Frontcamera, it crushes. I tried all the basic steps to help such as newstart of the phone, newest updates of the apps, reset all settings etc. nothing helps. I am now in IOS 26.1. Any Ideas?
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35
Oct ’25
Can't Install WatchOS 26.1 beta 2
Beta two keeps hanging during the download process and says connect to wifi (which I am) or after hours it may download the beta 1.4gb file only to have to freeze in next processing step. I have tried all the resets, reinstalling both the watch and the phone running OS26.1 Beta 2 etc. The impact is the watch and the current software implementation is only getting a couple hours of battery usages before going dead
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554
Oct ’25
Missing App Crash Data in Analytics Report Downloads via API
I'm encountering an issue with the App Store Connect Analytics API. to download analytics reports, the app crash data is missing for both ONGOING and ONE_TIME_SNAPSHOT reports. The crash data does appear in the Dashboard, with the numbers greater than 5, so this doesn’t seem to be related to privacy restrictions. Has anyone else experienced this issue? Any insights or suggestions on how to resolve this would be greatly appreciated! Thanks in advance!
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82
Apr ’25
Unable to register for Swift Student Challenge Meet with Apple Session
Pretty much what the title says, I received the email from Apple today regarding the three sessions that are being conducted for participants. When I open the link, I'm shown the button to register, but when I click register, I'm asked to log in, following which I'm redirected back to the same page except the register button is now missing. I'm unsure if it has registered me, and I haven't received any email confirming the same.
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408
Jan ’25
Apple support time
I have raised ticket on apple regarding distribution problem, I want to know what is the time period in which I will be able to get reply from apple suppport
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348
Feb ’25
Recovering Lost Password
The MacStudio has only one account on it, and that is of course an admin account. The password to this account is lost. The MacStudio has an association with my AppleID I log into developer.apple.com with. To recover, this procedure was followed: The recovery mode was entered by holding down the power key for 15 seconds. In the options that appeared the "Forgot all passwords" option was clicked on. I entered the same credentials I log into developer.apple.com with. The credentials were accepted. The shell was launched, and the in the shell the command "resetpasswords" entered. The message: "If you don't know the password for any user on your Mac, you can deactivate your Mac and set new passwords for all users. An internet connection will be required to reactivate your Mac". Beneath this message there was in blue text: "Deactivate Mac". I did not proceed after this because I was not sure what deactivation would mean for the files on the computer. On it there is code written in Swift that needs to be preserved. If the deactivation is done will the files be preserved, and be accessible? Or does a deactivation remove all files?
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264
Feb ’25