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iPhone 16 pro camera crashes, device hot and slow, microphone no sound, horrible customer service
i have had iPhone 16 pro since 09252024, and the following issues pop up in turns everyday: Camera crashes and the device doesn’t response. I have to restart to restore the function. Outgoing and incoming voice messages have no sounds. Initially, I thought it was because of the message app; however, I tried to record my voice with voice Memos, Still no sounds, so I figured it’s the microphone. I sometimes have to restart iphone 2-3 times to fix the issue. The device gets hot and slow without background apps running. I can not figure out the cause. For example, after I woke up this morning and picked up my phone to look at some websites. The phone became hot and slow in just a few minutes. Again, after I restarted it, the issue resolved. Do I pay over $1,100 to constantly restart my iPhone to have it work? i have contacted Apple service teams for hundreds of times since last week; however, I have found it’s extremely hard to get proper help. Initially, I chose chat service and was transferred from tech support to Apple care then to sales department. Sometimes the connection lost, so I had to repeatedly tell the new person what has happened. Then I was told to call their senior advisor, who again asked me“how can I help you”, so I told him what’s going on and I chatted with other agents, who advised me to call instead because their limited access, and if he needed more info, he could look at the chat history or notes. Surprisingly, this person mocked:” I went over the previous chat and noticed that you have contact us for 20 times!” I told him that before I talked to him, I only contacted Apple once and was transferred to different department and still can not get help. Then he again asked me:” how can I help you”? I said I told you already and you said you reviewed the chat history, why are you asking me again? he said he wanted to hear from me, so I repeated again, then he asked the same thing again, so we were doing this back and fort for a few times. Finally, I was really ****** off, so I shouted to him and hung up because I had to go back to work. Later, I chatted with Apple service again, and this tech support said they needed to run a diagnostic test for my phone, but they could only give me verbal advice regarding the result and recommendation instead of proving a detailed written report. I felt this does not make any sense! For example, if we go to our car dealer to fix our car, the advisor will give us a written report and advices., so we can see what’s the issue and make suitable decision. Why can not Apple do this? How do I know if what they tell me is true without anything in writing? Apple’s explanation to this is this is what Apple does! Of course, I did not accept this and ask if this defective phone can be replaced. Then I was transferred to another person, who told me a replacement for my phone was initiated and I would receive an email within 24-48 hours. I was so happy and waited and waited for 3 days! No email came! I contacted Apple again and was told my phone was still in warranty, but I had to send my phone first to Apple and to have it inspected. If it’s eligible, a replacement would be sent to me. I refused because i simply can not function without my cellphone:) Then I did research online and found out Apple care offers a service called express replacement, which can send a new phone to me first, then have me return the defective one, so I bought Apple care and called Apple again, but I was told one more time that they had to run a diagnostic before further action! The above is just simplified story because I don’t want to waste more time to write down all the details. It’s also worth to mention that during my numerous contacts with Apple: my chat repeatedly got disconnected, so I had to repeat my request to new agents; when I called, 2-3 times, my call was hung up by their agent; or one of the agents told me she could not see any devices associated with my account; and every time I was transferred to a new department, I had to identity myself and repeat my request despite the fact that I had verified with Apple’s automatic voice assistant and previous agents. another issue is different agent even from the same department told me different solutions and policies. Nothing in writing can express my frustration and disappointment. I do not understand how a good company has become like this, both product quality and cus service quality.
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678
Oct ’24
WHY??? ios 18
Why must you make changes just for the sake of changing? We have a saying here - that came directly from when you changed the (then) iPhoto software so that we could no longer use the super-convenient feature of being able to print as many copies of a photo on a page - N'up with dat? This is when Apple just changes things that users love - for no apparent reason. ios 18: rearranging all the albums in Photos - WHY? ios 18: removing heavily used views in Calendar - WHY? ios 18: Spanglish? WHY? ios 18: nearly impossible to stop an alarm - WHY? Please keep the security and other updates happening - but stop f'ing with the things that users use and love...without any reason whatsoever! N'up with dat???
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411
Oct ’24
CMMovementDisorderManager
I am currently using the CMMovementDisorderManager to query tremor. Currently, The tremor is being calculated ~every 5 minutes, however for my use case I was hoping to get Tremor ~every 1 minute. I understand that the Manager "To preserve battery life, the manager doesn’t perform calculations in real time. Instead, it periodically and opportunistically analyzes the raw data, saving the results on the user’s device". However I am wondering if there are ways to optimize the device or certain permissions I can enable to ensure that I am giving the manager the greatest 'opportunity' to analyze the raw data.
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326
Oct ’24
In iOS 18, using AudioUnit for audio recording, converting PCM format to AAC crashes the application.
`// PCM -> AAC AudioBufferList* convertPCMToAAC (XDXRecorder *recoder) { UInt32 maxPacketSize = 0; UInt32 size = sizeof(maxPacketSize); OSStatus status; status = AudioConverterGetProperty(_encodeConvertRef, kAudioConverterPropertyMaximumOutputPacketSize, &size, &maxPacketSize); // log4cplus_info("AudioConverter","kAudioConverterPropertyMaximumOutputPacketSize status:%d \n",(int)status); AudioBufferList *bufferList = (AudioBufferList *)malloc(sizeof(AudioBufferList)); bufferList->mNumberBuffers = 1; bufferList->mBuffers[0].mNumberChannels = _targetDes.mChannelsPerFrame; bufferList->mBuffers[0].mData = malloc(maxPacketSize); bufferList->mBuffers[0].mDataByteSize = kTVURecoderPCMMaxBuffSize; AudioStreamPacketDescription outputPacketDescriptions; UInt32 inNumPackets = 1; pthread_mutex_lock(&pcmBufferMutex); status = AudioConverterFillComplexBuffer(_encodeConvertRef, encodeConverterComplexInputDataProc, pcm_buffer, &inNumPackets, bufferList, &outputPacketDescriptions); pthread_mutex_unlock(&pcmBufferMutex); if(status != noErr){ // log4cplus_debug("Audio Recoder","set AudioConverterFillComplexBuffer status:%d inNumPackets:%d \n",(int)status, inNumPackets); free(bufferList->mBuffers[0].mData); free(bufferList); return NULL; } if (recoder.needsVoiceDemo) { OSStatus status = AudioFileWritePackets(recoder.mRecordFile, FALSE, bufferList->mBuffers[0].mDataByteSize, &outputPacketDescriptions, recoder.mRecordPacket, &inNumPackets, bufferList->mBuffers[0].mData); // log4cplus_info("write file","write file status = %d",(int)status); if (status == noErr) { recoder.mRecordPacket += inNumPackets; } } return bufferList; } ` The above code for converting PCM to AAC works normally in iOS versions below 18, but in iOS 18, crashes occur during the conversion process. The console does not provide much useful information, and the application crashes at malloc(maxPacketSize) or AudioConverterFillComplexBuffer(), displaying the message AURemoteIO::IOThread (14): EXC_BAD_ACCESS (code=1, address=0x0). Please help identify the cause of the crash.
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344
Oct ’24
My experience in renewing my Apple Enterprise developer account
I would like to share my experience of recently renewing my Apple Enterprise Developer account for my company. In the past few years, we have always managed to renew successfully without any glitches. This year, however, things are different. Initially, we had trouble renewing our account, and at first Apple rejected my application for renewal this time. It was a nerve-wracking time because this client was critical to our company's project. But through years of experience as an experienced Apple development engineer, and after exploring various alternatives, I finally managed to renew it. Successful payment $299. A friendly reminder to all of you: Please renew your Apple Enterprise developer accounts in advance. Don't wait until the last minute. You never know what unexpected problems may come up. I am more than happy to share my knowledge and experience with you to help you through the difficult times. Let's all focus on our developer tasks and make sure the world of Apple development is smooth sailing.
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1.1k
Oct ’24
Project compilation error on Xcode 16 downloaded from Appstore
Hi, My project was compiling and running absolutely fine on Xcode 15.4. I upgraded to Xcode 16.0 from appstore and when I run, I'm getting following compilation error. Cleared derived data etc I have tried everything now. Can someone pls help in getting rid of this issues. Showing Recent Issues SwiftCompile normal arm64 Compiling\ DefaultValue.swift,\ Factory.swift,\ ClassHeader.swift,\ ClassMetadataLayout.swift Apple Swift version 6.0 (swiftlang-6.0.0.9.10 clang-1600.0.26.2) Compiling with effective version 5.10 Stack dump without symbol names (ensure you have llvm-symbolizer in your PATH or set the environment var LLVM_SYMBOLIZER_PATH to point to it): 0 swift-frontend 0x00000001064630fc llvm::sys::PrintStackTrace(llvm::raw_ostream&, int) + 56 1 swift-frontend 0x0000000106461350 llvm::sys::RunSignalHandlers() + 112 2 swift-frontend 0x00000001064636c8 SignalHandler(int) + 292 3 libsystem_platform.dylib 0x0000000195478184 _sigtramp + 56 4 libsystem_pthread.dylib 0x0000000195442f70 pthread_kill + 288 5 libsystem_c.dylib 0x000000019534f908 abort + 128 6 swift-frontend 0x00000001011c6bc8 createDispatchingDiagnosticConsumerIfNeeded(swift::FrontendInputsAndOutputs const&, llvm::function_ref<std::__1::unique_ptr<swift::DiagnosticConsumer, std::__1::default_deleteswift::DiagnosticConsumer> (swift::InputFile const&)>) + 0 7 swift-frontend 0x00000001063d2e80 llvm::report_fatal_error(llvm::Twine const&, bool) + 280 8 swift-frontend 0x00000001063d2d68 llvm::report_fatal_error(llvm::Twine const&, bool) + 0 9 swift-frontend 0x000000010140731c llvm::detail::PassModel<llvm::Module, llvm::VerifierPass, llvm::PreservedAnalyses, llvm::AnalysisManagerllvm::Module>::printPipeline(llvm::raw_ostream&, llvm::function_ref<llvm::StringRef (llvm::StringRef)>) + 0 10 swift-frontend 0x000000010619aa80 llvm::PassManager<llvm::Module, llvm::AnalysisManagerllvm::Module>::run(llvm::Module&, llvm::AnalysisManagerllvm::Module&) + 224 11 swift-frontend 0x00000001013fbd58 swift::performLLVMOptimizations(swift::IRGenOptions const&, llvm::Module*, llvm::TargetMachine*, llvm::raw_pwrite_stream*) + 3764 12 swift-frontend 0x00000001013fd994 swift::performLLVM(swift::IRGenOptions const&, swift::DiagnosticEngine&, llvm::sys::SmartMutex, llvm::GlobalVariable, llvm::Module*, llvm::TargetMachine*, llvm::StringRef, llvm::vfs::OutputBackend&, swift::UnifiedStatsReporter*) + 2352 13 swift-frontend 0x0000000100e12c7c generateCode(swift::CompilerInstance&, llvm::StringRef, llvm::Module*, llvm::GlobalVariable*) + 368 14 swift-frontend 0x0000000100e0e114 performCompileStepsPostSILGen(swift::CompilerInstance&, std::__1::unique_ptr<swift::SILModule, std::__1::default_deleteswift::SILModule>, llvm::PointerUnion<swift::ModuleDecl*, swift::SourceFile*>, swift::PrimarySpecificPaths const&, int&, swift::FrontendObserver*) + 2316 15 swift-frontend 0x0000000100e0cf74 swift::performCompileStepsPostSema(swift::CompilerInstance&, int&, swift::FrontendObserver*) + 984 16 swift-frontend 0x0000000100e10228 performCompile(swift::CompilerInstance&, int&, swift::FrontendObserver*) + 1680 17 swift-frontend 0x0000000100e0ef58 swift::performFrontend(llvm::ArrayRef<char const*>, char const*, void*, swift::FrontendObserver*) + 3572 18 swift-frontend 0x0000000100d9601c swift::mainEntry(int, char const**) + 3680 19 dyld 0x00000001950c0274 start + 2840 Command SwiftCompile failed with a nonzero exit code Command SwiftCompile failed with a nonzero exit code
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587
Oct ’24
Frustrated by how much space in built Apple stuff like Other Users and Shared, macOS, and System data take
I bought my M2 MacBook Air in December 2022, and now, in October 2024, it's showing that I have no storage left. I have the 256GB, 8GB RAM model. My daily activities are fairly simple—primarily using Safari and Chrome for reading papers and light graphic design in Affinity Designer. However, in just a few months, my Mac has accumulated 170GB of data under "Other Users and Shared," "macOS," and "System." 170GB out of 245GB is absurd—can anyone help me clear this up?
3
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342
Oct ’24
Use Automator to delete folders with specific names
Hello, I am new to Automator and have been trying to set up a simple automation that will go to a specific folder and delete folders contained within that folder that start with a specific name. I use Get Specific Finder items and navigate to the folder. Then use Filter Finder Items and list the folder names I want to delete. Then use Get Selected Finder Items & finally I use Move Finder Items to Trash. I get green lights up until the Move Finder Items to Trash. At that point I get the error message "Move Finder Items to Trash was not supplied with the requested data.". Can someone tell me what I am doing wrong? Thanks in advance!
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556
Oct ’24
The new updates bludgeon user experience
So I have been having some issues with iOs 18. mostly regarding bluetooth. I have airpods that tend to live downstairs in my house but half the time I go to play music through my speakers, it connects to my airpods which are downstairs in their case. Just now, I was fully connected to a separate pair of Sony headphones and after leaving my mail app while listening to a podcast, the podcast starts playing through my speakers. The other thing that is making me extremely irritated with this update is the predictive texting and the automatic text correction. I will have written exactly what I want and it will still be replaced or if I wrote a word that is super close to one word with only one letter incorrect, it will change it to a word that I rarely use and changes multiple letters for this new word. I am frankly extremely unsat with apple for numerous years but this update is really making me consider switching. I initally picked the iphone because it is supposed to be convenient and easy to use. It is now irritating and unreliable. I also have an issue with facetime on the new mac update. I am unable to watch a movie on one sode of the screen and facetime my friend and have the sound play in my sony headphones, but it used to work with the previous update.
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215
Oct ’24
PLZ HELP!!! Enrolled, Paid, but App Under Review for Over 2 Months
Not the kind of review we all went through to get enrolled. I was told the reason was that we did some abnormal action (turned the app from Active to Inactive, our bad, prob dev team was doing some test before launching). But it has been more than 2 months, we are really desperate. We removed the app off the platform to avoid affecting user experience (bugs are there but we can no longer update the app to fix). Marketing gotta be done, salaries gotta be paid, so we are hopeless looking for a solution. Anyone in the same situation or anyone knows a way we can do to fasten the review process? All we have to do is wait, but we don't know how long it will take so it's really clueless.
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306
Oct ’24
Find My and Nearby Interaction Accessory
The Nearby Interaction Accessory Protocol Specification defines a lightweight, transport-agnostic, and application-level protocol that facilitates configuring, starting, and maintaining an Ultra Wideband (UWB) ranging session between an accessory and an Apple device. **An app on a supported UWBenabled Apple device is required in order to allow users to set up, configure, and use their accessories. Does this app need us to develop? Can I use the Find My app to add my accessories and use the UWB high-precision lookup feature?
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1k
Oct ’24
Safari 18.0.1 MacOS Sequoia 15.0.1 Issue when viewing tables
I have a website that uses tables for listing our certifications. A customer is complaining that on their browser, the contents of the tables are being viewed upside down. They should be showing vertically. This is not happening on any other browser that I have tested. Has anyone had this issue and what did you do to fix it. https://www.mccampbell.com/statement.php Thank you for your help. Much appreciated. Lynda
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481
Oct ’24
CarPlay issues with my new LEXUS LBX
Hello, I am experiencing an issue with my new Lexus LBX car. The phone will not respond to ‘Hey Siri’ when i want to make a phone call or ask for directions. A manual approach through the cars infotainment system works and Spotify seems to work okay, but the system will not respond to a voice. The iPhone itself works fine with voice commands when not connected to my Lexus.
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482
Oct ’24