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Discuss how to reach users and help them understand the value of your app.

Posts under Marketing tag

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App still "Waiting for Review" nearly three weeks after first submission
Hello Apple Developer Community and App Review Team, Our first submission on September 29 was returned because App Review wanted to confirm the price of an auto-renewable subscription. We confirmed the price, made an update, and resubmitted on October 8. On October 8, Developer Support confirmed that our app was “Waiting for Review” and had been added to the App Review queue (case number 102984068572). They also said that review was proceeding normally and that no action was needed from us. Eleven days later, the app is still showing “Waiting for Review,” so it has now been in the review process for nearly three weeks. We replied to Developer Support on October 13 but have not received a response. We also requested an expedited review on Friday, October 16, and the status has not changed. This is time-sensitive for us. We are preparing to release the app ahead of a national convention in November, so that professionals have enough lead time to download and test it. We hope that those who have used the app can share their experience with colleagues at the event. We know other developers who have experienced similar delays, so we don’t think this is unique to our submission. Is there anything else we can do to move the review forward, and has anyone found something that helped? If an App Review team member can take a look, we’re happy to provide anything further.
0
0
80
3d
Serious Question: Small Business Program?
Hey everyone, I applied for the App Store Small Business Program on February 18th and I still haven't heard anything back, that's almost 20 days now. Is this normal? How long did it take for those of you who got approved? I'm starting to wonder if my application even went through correctly. Would really appreciate hearing your experiences — especially if you applied recently. Did anyone else wait this long? Thanks
1
0
939
1w
Developer Account Terminated – 21 Apps Removed – Request for Guidance
Dear Apple Developer Community and Apple Team, My Apple Developer Program membership was terminated on September 23, 2026. As a result, approximately 21 applications associated with my developer account were removed from distribution. The affected applications include: • Koe: AI Teleprompter • Kurs - Yordamchi • StorageZen: Phone Cleaner Pro • Sukun — Breathe. Rest. • Talaba • OddiyTV • StreamNest: Video Browser • FocusFlow - Pomodoro • VoxNote: Voice to Text • Tashkent Metro • DocScan: PDF Scanner & OCR • SwipeClean: Swipe to Clean • QRia - QR & Barcode Scanner • Chibu: Kids Chores & Rewards • Fleet Transfer • Little World Game • VeoTV - IPTV Player • LocalizeKit - Powerful Tools • ClipMaster - Smart Clipboard • MoodFlix - Movies & TV • WallCamera I have already submitted an official request to reinstate my terminated Developer Program membership through Apple's reinstatement process. However, I would also like to understand whether there is an appropriate way to communicate directly with an Apple Developer Support or App Review representative regarding my case. If there was a specific violation, account activity, or application that resulted in the termination, I am willing to provide clarification, documentation, and take any necessary corrective action. My intention is to fully comply with Apple's Developer Program requirements and App Review Guidelines. I respectfully ask for guidance on the appropriate escalation path and, if possible, a human review of my case. Thank you for your time and assistance. Best regards, Azimjon Abdurasulov Developer
0
0
114
2w
Enrollment Help
Why does support not have a phone number anymore? Apple publicly posts phone hours than doesn't actually have a phone support. I have sent several of the their online support ticket submissions but all I get is a general email that is probably an AI response because itsnt helpful at all. I need to know what documents they want me to submit for a Company Developer account. I did not get an email telling me what to submit. The response I keep getting tells me to submit documents based on the email sent last week but I never got an email. This has been going on for almost a month now and keep getting the same stupid emails. how can I get a real response or an actual email from a person or maybe a dang phone number!! this is quite frustrating and would of expected better support from apple than this.
0
0
221
3w
GUIDELINES 1.1 OBJECTIONABLE CONTENT
Hello, I need some assistance with how to present the tools without apple keeps saying I´m breaking the rules. Issue Description " The app or metadata includes content that some users may find upsetting, offensive, or otherwise objectionable. Specifically, the app still allows body morphing. Next Steps To resolve this issue, remove all potentially objectionable content from the app and metadata and submit the revised binary for review. " The big deal is this template, which i still dont understand why i have problems and other apps dont, even when they used photos with bigger dimensions and more "provocative" They said i was doing body shaming, then that you could create people in intimate contact or kissing and so on, and obviously none of that was accurate. And i deleted all that for this version, well i hidde it, so users can not acces to it, but i guess like the message says, metadata. but about the body transformation i really dont understand why my app is wrong and other apps that i could totally name seems to have no problem at all with their templates. They already made me delete some features that were only liquify effects and now this. i already try to have phone calls, they even gave the number of guy which i called and he even said that he did not understood why they rejected the app since it was not doing body shaming nor creating what they said it could.
0
0
314
Sep ’26
Best way to position two complementary developer tools across macOS and visionOS?
I’m looking for advice on App Store positioning for a slightly unusual developer-tool workflow. I have: Reality Prep Pro — macOS Prepares, validates and optimizes spatial assets. Reality Prep Preview — visionOS Verifies the resulting USDZ on Vision Pro and returns device evidence to the Mac workflow. The value is primarily in using them together: prepare on Mac → verify on Vision Pro → return evidence → detect when the asset changes and needs re-testing. Both apps can stand alone, but they were designed as complementary tools. For anyone who has marketed companion apps across Apple platforms: would you position the App Store pages primarily around each individual app, or make the cross-platform workflow the central story? I’m especially interested in approaches that remain clear to users without making either product page dependent on the other app.
0
0
439
Sep ’26
First iOS submission stuck in “Waiting for Review” for 6+ days
Hello, My app, Pulse Blocks: Block Puzzle, iOS version 1.0, was submitted on August 14, 2026 at 12:52 PM and has remained in Waiting for Review for more than 6 days. It has never moved to “In Review”. I have not received any rejection, request for additional information, or indication that action is required from my side in App Store Connect. I have also contacted Apple Developer Support, but I have not received a response yet. Could someone from App Review please confirm whether this delay is expected or whether the submission may be stuck in the review queue? I’m happy to provide any additional information privately if required. Thank you.
1
0
698
Aug ’26
Can a single Apple Developer Program membership (one Team ID) hold more than one SKAdNetwork ad network identifier?
We are trying to confirm how SKAdNetwork ad network identifiers relate to an Apple Developer Program membership. Our understanding (from observation) is that the ad network identifier equals the membership's Team ID in lowercase (<TeamID>.skadnetwork), which would imply one membership (one Team ID) maps to exactly one identifier. We could not find documentation that explicitly confirms or bounds this. We checked existing threads first; none answers this specific point: thread/663032 (case-sensitivity), thread/104211 (where to register), thread/652555 (DSP registration) Our questions: Can more than one ad network identifier be registered under a single Apple Developer Program membership (one Team ID)? If it is limited to one, is that limit documented anywhere? Some organizations appear to hold multiple ad network identifiers. Is enrolling separate memberships under separate legal entities the intended way to obtain additional identifiers, or are there other supported configurations? Any clarification from Apple's engineering team would be appreciated. Thank you.
0
0
431
Aug ’26
Will an iOS/iPadOS App Store app not adopting Liquid Glass be removed from sale?
Hi, We ship an iOS and iPadOS app distributed on the App Store (not macOS or other platforms). We currently keep Liquid Glass off via UIDesignRequiresCompatibility = YES, built with Xcode 26. We understand new submissions will be required to use the current SDK starting around April 2027 (following the same pattern as the iOS 26 SDK requirement from April 2026), at which point this compatibility flag will no longer be available. If we do not submit an update before that requirement takes effect, will our existing (already-published) binary be removed from sale on the App Store — on either iPhone or iPad — or will it remain available as-is until we submit a new build? Thank you.
0
0
402
Jul ’26
Request for Escalation: Organization Enrollment Verification Stuck in "Being Processed"
Dear Apple Developer Support, I am requesting assistance regarding my Organization enrollment, which has been stuck in "Being Processed" for an extended period. I have already contacted Apple Developer Support three times through the Contact Us page. Each time, I received only the automatic acknowledgment email with a Case ID. Unfortunately, I have never received any follow-up from a support representative. Because of this, our company is currently unable to complete Organization Verification and cannot publish our iOS application on the App Store. Could you please: Check the status of my enrollment. Confirm whether my previous support requests were actually received by the Enrollment team. Escalate this case to the appropriate team if necessary. For your reference, my previous Case IDs are: Case ID: 102916885584 If you require any additional information or documentation from our company, please let me know. I will provide it immediately. Thank you for your time and assistance. I would greatly appreciate any update regarding the status of our Organization Verification. Kind regards, Dev UXUI Enrollment ID: WDF7RSUZ7P Company: Patana Intercool Company Limited
0
0
680
Jul ’26
Request: Add Bangladesh to Supported Regions for Apple Accounts and App Store
Hi Apple Team, I am writing to formally request that Bangladesh be officially added to the supported country and region list. Bangladesh has a huge number of iPhone, iPad, and Mac users. However, because our country is not officially supported, users are forced to use fake locations just to set up their devices. Furthermore, because of this problem, users cannot even use a proper, local payment system to make purchases. This creates a frustrating experience for a massive and growing user base. Expanding official support to Bangladesh would allow users to accurately set up their Apple IDs, make secure purchases using local payment methods, and fully and safely participate in the Apple ecosystem. We hope Apple considers bringing official support to Bangladesh in the near future. Thank you!
1
0
777
Jul ’26
Google Search is indexing my App Store link in Chinese instead of my Primary Language or English
Hi everyone, I recently launched my app, when searching for the app on Google, the official App Store link that appears in the search results is from the Chinese App Store. My app's primary language is correctly configured in App Store Connect, and I would naturally expect the search result to display in that primary language, or at least default to English. Has anyone else experienced this issue where Google indexes the wrong regional App Store page (e.g., pulling a Chinese localization instead of the global or primary one)? Is there a specific setting or metadata in App Store Connect I need to double-check to force the correct locale, or is this purely a Google crawling anomaly that usually resolves itself over time? Thanks in advance for any insights!
2
0
730
Jun ’26
screenshot and apps preview in the appstore. What are all the possibilities and best practice?
So I know apple store connect are strict in term of your app screenshots, you cannot insert some promotional video and you cannot insert any screenshot that does not come from an iphone or official simulator. But I saw earleir someone's app with a screenshot that was like "MOCK" type, it has some 2 sentence description on top and below them the actual screenshot (on a phone simulation mockup lets say). This got me thinking that apple store connect actually tolerate images that are not PURE screenshots? You can actually take screenshots insert them to mockup and then insert that image in app store connect? How to do that and more importantly what to do to make sure it is done in a way apple store connect accepts it? What others things can be done, or best practices?
0
0
817
Jun ’26
Simple promotion campaign tips?
I've just submitted my first real monetisable app to the App Store review team. Once approved, I was planning to do a short little promotion campaign on social media. I'm no expert nor am I a big social media user myself but I know this is the way to get it in front of as many mobile users as possible. Do you fellow developers have any good tips on which platforms might be worthwhile or things you wish you knew before you put your hard earned cash into it?
0
0
416
Jun ’26
get the apple id for free download of software
so the app is free to download . the first use is free for two days . We want to send a reminder to them via email. some are installing (67%) but not returning to use the free credit. what is the policy on getting the apple id from apple. do we have to ask the user for the id at install and then disclose that its for tracking purposes and to inform about future promo's . the id will not be shared with third parties
0
0
728
Jun ’26
Private Cloud Compute Eligibility
I am trying to understand the 2 million download limit for access to PCC. It says that Analytics provides information about first time downloads, but the linked documentation explicitly says that Total Downloads in Analytics (which does not seem to exist anymore) includes first time downloads and redownloads. Can you clarify where this data currently exists? While I do not have any apps approaching 2 million right now, my app with the most downloads is entirely free and has been on the App Store since 2012. The app was intended as a Lite version for users to try out and decide whether they wanted the paid version. In modern apps, In-App Purchases accomplish something similar; as I move forward with new apps, I would like to avoid a situation where people increase my first time download count but don't end up using the app. It seems like any freemium model would be detrimental to staying eligible for PCC. Do you have any recommendations?
0
0
429
Jun ’26
App Store Connect Analytics API (ONGOING): duplicate instances causing permanent data gaps
We've been pulling daily download reports (First-time downloads + Redownloads) via ONGOING requests and noticed random missing days in our data — in April alone, we were missing the 11th, 14th, 23rd, and 27th. After debugging, here's what's actually happening: Apple sometimes publishes two consecutive ONGOING instances with identical content (same processingDate → same Date in the CSV) The day after a duplicate, the CSV skips a date entirely — that data is simply never published Those missing days are gone forever. There's no way to recover them via API Does this happen to anyone else? Do you know if there is a way to recover missing data?
1
0
1.8k
May ’26
App Store Connect Analytics API (ONGOING): duplicate instances causing permanent data gaps
We've been pulling daily download reports (First-time downloads + Redownloads) via ONGOING requests and noticed random missing days in our data — in April alone, we are missing the 11th, 14th, 23rd, and 27th. After debugging, here's what's actually happening: Apple sometimes publishes two consecutive ONGOING instances with identical content (same processingDate → same Date in the CSV) The day after a duplicate, the CSV skips a date entirely — that data is simply never published Those missing days are gone forever. There's no way to recover them via API Does anyone know if there is a way to fix this and recover lost days?
0
0
766
May ’26
App still "Waiting for Review" nearly three weeks after first submission
Hello Apple Developer Community and App Review Team, Our first submission on September 29 was returned because App Review wanted to confirm the price of an auto-renewable subscription. We confirmed the price, made an update, and resubmitted on October 8. On October 8, Developer Support confirmed that our app was “Waiting for Review” and had been added to the App Review queue (case number 102984068572). They also said that review was proceeding normally and that no action was needed from us. Eleven days later, the app is still showing “Waiting for Review,” so it has now been in the review process for nearly three weeks. We replied to Developer Support on October 13 but have not received a response. We also requested an expedited review on Friday, October 16, and the status has not changed. This is time-sensitive for us. We are preparing to release the app ahead of a national convention in November, so that professionals have enough lead time to download and test it. We hope that those who have used the app can share their experience with colleagues at the event. We know other developers who have experienced similar delays, so we don’t think this is unique to our submission. Is there anything else we can do to move the review forward, and has anyone found something that helped? If an App Review team member can take a look, we’re happy to provide anything further.
Replies
0
Boosts
0
Views
80
Activity
3d
Serious Question: Small Business Program?
Hey everyone, I applied for the App Store Small Business Program on February 18th and I still haven't heard anything back, that's almost 20 days now. Is this normal? How long did it take for those of you who got approved? I'm starting to wonder if my application even went through correctly. Would really appreciate hearing your experiences — especially if you applied recently. Did anyone else wait this long? Thanks
Replies
1
Boosts
0
Views
939
Activity
1w
Developer Account Terminated – 21 Apps Removed – Request for Guidance
Dear Apple Developer Community and Apple Team, My Apple Developer Program membership was terminated on September 23, 2026. As a result, approximately 21 applications associated with my developer account were removed from distribution. The affected applications include: • Koe: AI Teleprompter • Kurs - Yordamchi • StorageZen: Phone Cleaner Pro • Sukun — Breathe. Rest. • Talaba • OddiyTV • StreamNest: Video Browser • FocusFlow - Pomodoro • VoxNote: Voice to Text • Tashkent Metro • DocScan: PDF Scanner & OCR • SwipeClean: Swipe to Clean • QRia - QR & Barcode Scanner • Chibu: Kids Chores & Rewards • Fleet Transfer • Little World Game • VeoTV - IPTV Player • LocalizeKit - Powerful Tools • ClipMaster - Smart Clipboard • MoodFlix - Movies & TV • WallCamera I have already submitted an official request to reinstate my terminated Developer Program membership through Apple's reinstatement process. However, I would also like to understand whether there is an appropriate way to communicate directly with an Apple Developer Support or App Review representative regarding my case. If there was a specific violation, account activity, or application that resulted in the termination, I am willing to provide clarification, documentation, and take any necessary corrective action. My intention is to fully comply with Apple's Developer Program requirements and App Review Guidelines. I respectfully ask for guidance on the appropriate escalation path and, if possible, a human review of my case. Thank you for your time and assistance. Best regards, Azimjon Abdurasulov Developer
Replies
0
Boosts
0
Views
114
Activity
2w
Enrollment Help
Why does support not have a phone number anymore? Apple publicly posts phone hours than doesn't actually have a phone support. I have sent several of the their online support ticket submissions but all I get is a general email that is probably an AI response because itsnt helpful at all. I need to know what documents they want me to submit for a Company Developer account. I did not get an email telling me what to submit. The response I keep getting tells me to submit documents based on the email sent last week but I never got an email. This has been going on for almost a month now and keep getting the same stupid emails. how can I get a real response or an actual email from a person or maybe a dang phone number!! this is quite frustrating and would of expected better support from apple than this.
Replies
0
Boosts
0
Views
221
Activity
3w
GUIDELINES 1.1 OBJECTIONABLE CONTENT
Hello, I need some assistance with how to present the tools without apple keeps saying I´m breaking the rules. Issue Description " The app or metadata includes content that some users may find upsetting, offensive, or otherwise objectionable. Specifically, the app still allows body morphing. Next Steps To resolve this issue, remove all potentially objectionable content from the app and metadata and submit the revised binary for review. " The big deal is this template, which i still dont understand why i have problems and other apps dont, even when they used photos with bigger dimensions and more "provocative" They said i was doing body shaming, then that you could create people in intimate contact or kissing and so on, and obviously none of that was accurate. And i deleted all that for this version, well i hidde it, so users can not acces to it, but i guess like the message says, metadata. but about the body transformation i really dont understand why my app is wrong and other apps that i could totally name seems to have no problem at all with their templates. They already made me delete some features that were only liquify effects and now this. i already try to have phone calls, they even gave the number of guy which i called and he even said that he did not understood why they rejected the app since it was not doing body shaming nor creating what they said it could.
Replies
0
Boosts
0
Views
314
Activity
Sep ’26
Best way to position two complementary developer tools across macOS and visionOS?
I’m looking for advice on App Store positioning for a slightly unusual developer-tool workflow. I have: Reality Prep Pro — macOS Prepares, validates and optimizes spatial assets. Reality Prep Preview — visionOS Verifies the resulting USDZ on Vision Pro and returns device evidence to the Mac workflow. The value is primarily in using them together: prepare on Mac → verify on Vision Pro → return evidence → detect when the asset changes and needs re-testing. Both apps can stand alone, but they were designed as complementary tools. For anyone who has marketed companion apps across Apple platforms: would you position the App Store pages primarily around each individual app, or make the cross-platform workflow the central story? I’m especially interested in approaches that remain clear to users without making either product page dependent on the other app.
Replies
0
Boosts
0
Views
439
Activity
Sep ’26
First iOS submission stuck in “Waiting for Review” for 6+ days
Hello, My app, Pulse Blocks: Block Puzzle, iOS version 1.0, was submitted on August 14, 2026 at 12:52 PM and has remained in Waiting for Review for more than 6 days. It has never moved to “In Review”. I have not received any rejection, request for additional information, or indication that action is required from my side in App Store Connect. I have also contacted Apple Developer Support, but I have not received a response yet. Could someone from App Review please confirm whether this delay is expected or whether the submission may be stuck in the review queue? I’m happy to provide any additional information privately if required. Thank you.
Replies
1
Boosts
0
Views
698
Activity
Aug ’26
Can a single Apple Developer Program membership (one Team ID) hold more than one SKAdNetwork ad network identifier?
We are trying to confirm how SKAdNetwork ad network identifiers relate to an Apple Developer Program membership. Our understanding (from observation) is that the ad network identifier equals the membership's Team ID in lowercase (<TeamID>.skadnetwork), which would imply one membership (one Team ID) maps to exactly one identifier. We could not find documentation that explicitly confirms or bounds this. We checked existing threads first; none answers this specific point: thread/663032 (case-sensitivity), thread/104211 (where to register), thread/652555 (DSP registration) Our questions: Can more than one ad network identifier be registered under a single Apple Developer Program membership (one Team ID)? If it is limited to one, is that limit documented anywhere? Some organizations appear to hold multiple ad network identifiers. Is enrolling separate memberships under separate legal entities the intended way to obtain additional identifiers, or are there other supported configurations? Any clarification from Apple's engineering team would be appreciated. Thank you.
Replies
0
Boosts
0
Views
431
Activity
Aug ’26
Will an iOS/iPadOS App Store app not adopting Liquid Glass be removed from sale?
Hi, We ship an iOS and iPadOS app distributed on the App Store (not macOS or other platforms). We currently keep Liquid Glass off via UIDesignRequiresCompatibility = YES, built with Xcode 26. We understand new submissions will be required to use the current SDK starting around April 2027 (following the same pattern as the iOS 26 SDK requirement from April 2026), at which point this compatibility flag will no longer be available. If we do not submit an update before that requirement takes effect, will our existing (already-published) binary be removed from sale on the App Store — on either iPhone or iPad — or will it remain available as-is until we submit a new build? Thank you.
Replies
0
Boosts
0
Views
402
Activity
Jul ’26
Request for Escalation: Organization Enrollment Verification Stuck in "Being Processed"
Dear Apple Developer Support, I am requesting assistance regarding my Organization enrollment, which has been stuck in "Being Processed" for an extended period. I have already contacted Apple Developer Support three times through the Contact Us page. Each time, I received only the automatic acknowledgment email with a Case ID. Unfortunately, I have never received any follow-up from a support representative. Because of this, our company is currently unable to complete Organization Verification and cannot publish our iOS application on the App Store. Could you please: Check the status of my enrollment. Confirm whether my previous support requests were actually received by the Enrollment team. Escalate this case to the appropriate team if necessary. For your reference, my previous Case IDs are: Case ID: 102916885584 If you require any additional information or documentation from our company, please let me know. I will provide it immediately. Thank you for your time and assistance. I would greatly appreciate any update regarding the status of our Organization Verification. Kind regards, Dev UXUI Enrollment ID: WDF7RSUZ7P Company: Patana Intercool Company Limited
Replies
0
Boosts
0
Views
680
Activity
Jul ’26
Request: Add Bangladesh to Supported Regions for Apple Accounts and App Store
Hi Apple Team, I am writing to formally request that Bangladesh be officially added to the supported country and region list. Bangladesh has a huge number of iPhone, iPad, and Mac users. However, because our country is not officially supported, users are forced to use fake locations just to set up their devices. Furthermore, because of this problem, users cannot even use a proper, local payment system to make purchases. This creates a frustrating experience for a massive and growing user base. Expanding official support to Bangladesh would allow users to accurately set up their Apple IDs, make secure purchases using local payment methods, and fully and safely participate in the Apple ecosystem. We hope Apple considers bringing official support to Bangladesh in the near future. Thank you!
Replies
1
Boosts
0
Views
777
Activity
Jul ’26
Google Search is indexing my App Store link in Chinese instead of my Primary Language or English
Hi everyone, I recently launched my app, when searching for the app on Google, the official App Store link that appears in the search results is from the Chinese App Store. My app's primary language is correctly configured in App Store Connect, and I would naturally expect the search result to display in that primary language, or at least default to English. Has anyone else experienced this issue where Google indexes the wrong regional App Store page (e.g., pulling a Chinese localization instead of the global or primary one)? Is there a specific setting or metadata in App Store Connect I need to double-check to force the correct locale, or is this purely a Google crawling anomaly that usually resolves itself over time? Thanks in advance for any insights!
Replies
2
Boosts
0
Views
730
Activity
Jun ’26
screenshot and apps preview in the appstore. What are all the possibilities and best practice?
So I know apple store connect are strict in term of your app screenshots, you cannot insert some promotional video and you cannot insert any screenshot that does not come from an iphone or official simulator. But I saw earleir someone's app with a screenshot that was like "MOCK" type, it has some 2 sentence description on top and below them the actual screenshot (on a phone simulation mockup lets say). This got me thinking that apple store connect actually tolerate images that are not PURE screenshots? You can actually take screenshots insert them to mockup and then insert that image in app store connect? How to do that and more importantly what to do to make sure it is done in a way apple store connect accepts it? What others things can be done, or best practices?
Replies
0
Boosts
0
Views
817
Activity
Jun ’26
Simple promotion campaign tips?
I've just submitted my first real monetisable app to the App Store review team. Once approved, I was planning to do a short little promotion campaign on social media. I'm no expert nor am I a big social media user myself but I know this is the way to get it in front of as many mobile users as possible. Do you fellow developers have any good tips on which platforms might be worthwhile or things you wish you knew before you put your hard earned cash into it?
Replies
0
Boosts
0
Views
416
Activity
Jun ’26
get the apple id for free download of software
so the app is free to download . the first use is free for two days . We want to send a reminder to them via email. some are installing (67%) but not returning to use the free credit. what is the policy on getting the apple id from apple. do we have to ask the user for the id at install and then disclose that its for tracking purposes and to inform about future promo's . the id will not be shared with third parties
Replies
0
Boosts
0
Views
728
Activity
Jun ’26
Private Cloud Compute Eligibility
I am trying to understand the 2 million download limit for access to PCC. It says that Analytics provides information about first time downloads, but the linked documentation explicitly says that Total Downloads in Analytics (which does not seem to exist anymore) includes first time downloads and redownloads. Can you clarify where this data currently exists? While I do not have any apps approaching 2 million right now, my app with the most downloads is entirely free and has been on the App Store since 2012. The app was intended as a Lite version for users to try out and decide whether they wanted the paid version. In modern apps, In-App Purchases accomplish something similar; as I move forward with new apps, I would like to avoid a situation where people increase my first time download count but don't end up using the app. It seems like any freemium model would be detrimental to staying eligible for PCC. Do you have any recommendations?
Replies
0
Boosts
0
Views
429
Activity
Jun ’26
App Store Connect Analytics API (ONGOING): duplicate instances causing permanent data gaps
We've been pulling daily download reports (First-time downloads + Redownloads) via ONGOING requests and noticed random missing days in our data — in April alone, we were missing the 11th, 14th, 23rd, and 27th. After debugging, here's what's actually happening: Apple sometimes publishes two consecutive ONGOING instances with identical content (same processingDate → same Date in the CSV) The day after a duplicate, the CSV skips a date entirely — that data is simply never published Those missing days are gone forever. There's no way to recover them via API Does this happen to anyone else? Do you know if there is a way to recover missing data?
Replies
1
Boosts
0
Views
1.8k
Activity
May ’26
App Store Connect Analytics API (ONGOING): duplicate instances causing permanent data gaps
We've been pulling daily download reports (First-time downloads + Redownloads) via ONGOING requests and noticed random missing days in our data — in April alone, we are missing the 11th, 14th, 23rd, and 27th. After debugging, here's what's actually happening: Apple sometimes publishes two consecutive ONGOING instances with identical content (same processingDate → same Date in the CSV) The day after a duplicate, the CSV skips a date entirely — that data is simply never published Those missing days are gone forever. There's no way to recover them via API Does anyone know if there is a way to fix this and recover lost days?
Replies
0
Boosts
0
Views
766
Activity
May ’26