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“Account Locked”

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Reply to File Export from iOS - eventually import too
It took me a little bit to realize that tapping on the text in the Share to Files interface provided a way to change the file name - when I share one item. In some online tutorials there was a way to set the full filename (like Export.csv) - but maybe that's only when writing to the app's file directory. Would you agree? I can't really think of a clean way to be able to name 2 files in that interface - so I fully understand why that's not available - and therefore I don't plan to proceed to a feedback for this. I should be able to combine elements so that I'm only sharing 1 item in for my original request. Could you clarify how DTS works now relative to these questions answered here on the forum? Since I did ask for a DTS - does this count as one? It doesn't matter to me right now because my dev account will renew soon. Thanks so much!
Topic: UI Frameworks SubTopic: SwiftUI
1w
Why are Family Controls API requests taking this long?
Hello, I’m honestly trying to understand what’s going on with the Family Controls API review process. I submitted my entitlement request on March 5, and as of today (March 19), there has been zero response. I also opened a support ticket on March 16, and that hasn’t received any response either. What’s confusing is that updates to another app on the same developer account were approved within days so clearly the account is in good standing and active. At this point, it feels like there’s no visibility into what’s happening: Is the request under review? Is it waiting for additional information? Or is it just sitting in a queue indefinitely? I understand that Family Controls is a sensitive API, but a two-week silence with no status or communication makes it very difficult to plan or ship features. For those who’ve gone through this: How long did your approval actually take? Did you receive any communication during the process? Is there any reliable way to get visibility or speed this up? Right
3
0
95
2w
GST Tax Form Question
I am in the end stages of creating my app and apple is saying I need to include Business number and GST (RT) number - I'm Canadian and not sure how this applies to developers in other countries. Just wondering if any developers from Canada can shed light on this process of getting a GST number, the CRA is saying you can create a GST account/number once your business reaches $30,000 is revenue so its seems different than what Apple is saying to do. This is my first time creating an app and I'm a solo developer.
1
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77
2w
Unlock with Touch ID suggested despite system.login.screensaver being configured with authenticate-session-owner rule
Hello, I’m working on a security agent plugin for Mac. The plugin provides a mechanism with custom UI via SFAuthorizationPluginView and a privileged mechanism with the business logic. The plugin needs to support unlocking the device, so I changed the authorize right to invoke my agent: class evaluate-mechanisms created 731355374.33196402 mechanisms FooBar:loginUI builtin:reset-password,privileged FooBar:authenticate,privileged builtin:authenticate,privileged modified 795624943.31730103 shared tries 10000 version 1 I also changed the system.login.screensaver right to use authorize-session-owner: class rule comment The owner or any administrator can unlock the screensaver, set rule to authenticate-session-owner-or-admin to enable SecurityAgent. created 731355374.33196402 modified 795624943.32567298 rule authenticate-session-owner version 1 I also set screenUnlockMode to 2, as was suggested in this thread: macOS Sonoma Lock Screen with SFAutorizationPluginView is not hiding the macOS de
2
0
365
2w
The requested app is not available or doesn’t exist.
Hello, I have an internal TestFlight build for my app PewPewApp (Apple ID 6760741808). The build is processed, assigned to an internal group, and the tester invitation is accepted. The build status shows Ready to Test / Testing in App Store Connect. However, installation from TestFlight fails with: “The requested app is not available or doesn’t exist.” Could you please check whether there is an account-level or backend TestFlight distribution issue affecting this app/build? Thank you.
1
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63
2w
Reply to Notarization stuck In Progress for 2+ days
Update: We received an App Review rejection on 2026-03-17 06:02 UTC for Guideline 4.1(a) (Copycats - references to OpenClaw). The notarization queue started failing at 2026-03-17 09:06 UTC, exactly 3 hours after the rejection. Could this App Review rejection have triggered a backend review of our account affecting notarization?
Topic: Code Signing SubTopic: Notarization Tags:
2w
Reply to Inquiry regarding Local Push Connectivity Entitlement
Thanks for providing that extra context. There are two ways that Apple can grant you access to managed entitlements, via an old process or a new process. I explain those processes in detail in Using the Multicast Networking Additional Capability (this is for a different entitlement, but you should recognise the processes). It seems that your teams are configured with a mix of the old and the new. For example, WEJZZZZZZZ is using the old process whereas NWKYYYYYYY is using the new process. I don’t have any insight into the old process setup, but I can see the setup for new process stuff and I’ve confirmed that NWKYYYYYYY is set up correctly. However, to use it you have to use the new process, rather than the old process. To learn more about this, read Account > Reference > Provisioning with capabilities. At the bottom of that page is a Migrating additional entitlements to capabilities section. This explains how you can request that we migrate you from the old process to the new process. I recomm
Topic: App & System Services SubTopic: General Tags:
2w
Reply to Account pending
Did any of you got replied or a status change on the account? I am having the same issue. Bought the apple developer program 10 days ago, money went out of the bank and got the invoice in the email. I sent several suport emails and I am 10 days without a reply. I dont know what else to do.
2w
Apple Business Account Verification Stuck, No Response After Multiple Submissions
Hi everyone, I’m currently trying to set up a business account on the Apple Developer Console, and I’ve run into a really frustrating issue. Last month, I was asked to submit additional documents for verification. I submitted everything as requested and received a confirmation email: “Thank you for providing the documents we requested. We will review them and follow up with you within two business days.” However, weeks passed with no update. About 1–2 weeks ago, I reached out to support again. I was asked to re-submit the same documents, which I did. Once again, I received the same confirmation email stating a response would come within two business days. It’s now been 7 days since that second submission, and still no response. At this point, I’m not sure what I’m doing wrong or if this is just a delay on Apple’s side. What’s more confusing is that we’ve successfully created developer accounts on other platforms (like Google Play) using the same business information and DUNS number, with ver
0
0
34
2w
Reply to Please, Apple. I am begging you. Fix the broken Text-To-Speech in macOS
Albert Pascual -- I am unable to send a code-level support request because I no longer have a paid developer account. Without going into grim detail, since I could no longer type very well after the accident, I had to leave my career as a developer. It sucked. I had been doing backend development back when there was a Mac OS X Server and an ADC membership was $500 a year. But being disabled as I am gave me a lot more appreciation for accessibility in macOS. Having these things working is important to my quality of life. Last night I installed 26.4 RC and there are multiple new issues. At this point I'm going to have to reset to 26.0 because too much of what I rely on either doesn't work or has become too irritating. A few examples: the orange dot in the upper right corner somehow became more distracting as it is now an orange square with a black border. Still just as useless but now extra annoying. Now when I say Hey Siri and my computer is locked, Siri responds with You will need to unlock
2w
Reply to Notarization stuck In Progress for 2+ days
Update: Two separate teams affected, detailed timeline below Team 1 (DocuAgile): 03-11 to 03-17 03:30 UTC: All Accepted (100+ successful submissions) 03-17 09:06 UTC: Suddenly all Rejected (statusCode 7000, Team is not yet configured for notarization) 03-17 12:32 UTC: Brief recovery, 2 Accepted 03-17 13:08 UTC: Back to Rejected 03-18 13:51 UTC: Recovery again, 2 Accepted 03-19 02:30 UTC onwards: All stuck In Progress, logs return not yet available Tested with a 7KB minimal test.zip — also stuck: 015ade60-c2f8-4af7-b535-3ae7fd5c9ffd Team 2 (separate account): 03-11 to 03-17 03:30 UTC: All Accepted (100+ successful submissions) 03-17 09:06 UTC: All stuck In Progress, never recovered Agreement was not signed — signed it today, still no recovery All submission logs return not yet available Earliest stuck submission: 789d40c4-ff83-469f-9b9b-2ac93183125e (2026-03-17 09:06 UTC) Latest stuck submission: ef7f8dbb-a7db-44c8-910c-532761b2a528 (2026-03-19 11:53 UTC) Both teams have valid Developer ID Application
Topic: Code Signing SubTopic: Notarization Tags:
2w
Why is my Family Controls API requests taking weeks?
Hi everyone, I’m honestly trying to understand what’s going on with the Family Controls API review process. I submitted my entitlement request on March 5, and as of today (March 19), there has been zero response. I also opened a support ticket on March 16, and that hasn’t received any response either. What’s confusing is that updates to another app on the same developer account were approved within days — so clearly the account is in good standing and active. At this point, it feels like there’s no visibility into what’s happening: Is the request under review? Is it waiting for additional information? Or is it just sitting in a queue indefinitely? I understand that Family Controls is a sensitive API, but a two-week silence with no status or communication makes it very difficult to plan or ship features. For those who’ve gone through this: How long did your approval actually take? Did you receive any communication during the process? Is there any reliable way to get visibility or speed this u
0
0
66
2w
Is there a reliable way to check pending agreement status for multiple App Store Connect accounts via API?
Hey everyone, I'm managing CI/CD pipelines for around 45 iOS apps across different Apple Developer accounts. One recurring pain point is blocked pipelines due to unsigned agreements. Things like the Paid Applications Agreement and the Apple Developer Program License Agreement. I built an internal dashboard to flag these before they block a release, but I'm hitting a wall with detection accuracy. Since there's no dedicated endpoint for agreement status, I'm running three probes per account and checking for 403 FORBIDDEN.REQUIRED_AGREEMENTS_MISSING_OR_EXPIRED: GET /v1/agreements GET /v1/bundleIds?filter[identifier]={bundleId}&filter[platform]=IOS GET /v1/certificates?limit=1 Case 1 : Works perfectly. Account has Apple Developer Program License Agreement has been updated and needs to be reviewed : All three endpoint return 403 (In this case, the step 1 is enough) # Step 1 /v1/agreements → HTTP 403 ⛔ BLOCKED # Step 2 /v1/bundleIds → HTTP 403 ⛔ BLOCKED # Step 3 /v1/certificates → HTT
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0
75
2w
Reply to File Export from iOS - eventually import too
It took me a little bit to realize that tapping on the text in the Share to Files interface provided a way to change the file name - when I share one item. In some online tutorials there was a way to set the full filename (like Export.csv) - but maybe that's only when writing to the app's file directory. Would you agree? I can't really think of a clean way to be able to name 2 files in that interface - so I fully understand why that's not available - and therefore I don't plan to proceed to a feedback for this. I should be able to combine elements so that I'm only sharing 1 item in for my original request. Could you clarify how DTS works now relative to these questions answered here on the forum? Since I did ask for a DTS - does this count as one? It doesn't matter to me right now because my dev account will renew soon. Thanks so much!
Topic: UI Frameworks SubTopic: SwiftUI
Replies
Boosts
Views
Activity
1w
Why are Family Controls API requests taking this long?
Hello, I’m honestly trying to understand what’s going on with the Family Controls API review process. I submitted my entitlement request on March 5, and as of today (March 19), there has been zero response. I also opened a support ticket on March 16, and that hasn’t received any response either. What’s confusing is that updates to another app on the same developer account were approved within days so clearly the account is in good standing and active. At this point, it feels like there’s no visibility into what’s happening: Is the request under review? Is it waiting for additional information? Or is it just sitting in a queue indefinitely? I understand that Family Controls is a sensitive API, but a two-week silence with no status or communication makes it very difficult to plan or ship features. For those who’ve gone through this: How long did your approval actually take? Did you receive any communication during the process? Is there any reliable way to get visibility or speed this up? Right
Replies
3
Boosts
0
Views
95
Activity
2w
GST Tax Form Question
I am in the end stages of creating my app and apple is saying I need to include Business number and GST (RT) number - I'm Canadian and not sure how this applies to developers in other countries. Just wondering if any developers from Canada can shed light on this process of getting a GST number, the CRA is saying you can create a GST account/number once your business reaches $30,000 is revenue so its seems different than what Apple is saying to do. This is my first time creating an app and I'm a solo developer.
Replies
1
Boosts
0
Views
77
Activity
2w
Unlock with Touch ID suggested despite system.login.screensaver being configured with authenticate-session-owner rule
Hello, I’m working on a security agent plugin for Mac. The plugin provides a mechanism with custom UI via SFAuthorizationPluginView and a privileged mechanism with the business logic. The plugin needs to support unlocking the device, so I changed the authorize right to invoke my agent: class evaluate-mechanisms created 731355374.33196402 mechanisms FooBar:loginUI builtin:reset-password,privileged FooBar:authenticate,privileged builtin:authenticate,privileged modified 795624943.31730103 shared tries 10000 version 1 I also changed the system.login.screensaver right to use authorize-session-owner: class rule comment The owner or any administrator can unlock the screensaver, set rule to authenticate-session-owner-or-admin to enable SecurityAgent. created 731355374.33196402 modified 795624943.32567298 rule authenticate-session-owner version 1 I also set screenUnlockMode to 2, as was suggested in this thread: macOS Sonoma Lock Screen with SFAutorizationPluginView is not hiding the macOS de
Replies
2
Boosts
0
Views
365
Activity
2w
The requested app is not available or doesn’t exist.
Hello, I have an internal TestFlight build for my app PewPewApp (Apple ID 6760741808). The build is processed, assigned to an internal group, and the tester invitation is accepted. The build status shows Ready to Test / Testing in App Store Connect. However, installation from TestFlight fails with: “The requested app is not available or doesn’t exist.” Could you please check whether there is an account-level or backend TestFlight distribution issue affecting this app/build? Thank you.
Replies
1
Boosts
0
Views
63
Activity
2w
Subscription is paid, but the account is not activated
Help. I paid for the subscription 2 days ago (50 hours ago), the account still hasn't been activated. Support doesn't answer for 2 days either. I called, they said they couldn't help in any way. What to do??? Serial number: 2-8711222928 Order ID: MTFKZHZFFT
Replies
1
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0
Views
82
Activity
2w
Reply to Notarization stuck In Progress for 2+ days
Update: We received an App Review rejection on 2026-03-17 06:02 UTC for Guideline 4.1(a) (Copycats - references to OpenClaw). The notarization queue started failing at 2026-03-17 09:06 UTC, exactly 3 hours after the rejection. Could this App Review rejection have triggered a backend review of our account affecting notarization?
Topic: Code Signing SubTopic: Notarization Tags:
Replies
Boosts
Views
Activity
2w
Reply to Inquiry regarding Local Push Connectivity Entitlement
Thanks for providing that extra context. There are two ways that Apple can grant you access to managed entitlements, via an old process or a new process. I explain those processes in detail in Using the Multicast Networking Additional Capability (this is for a different entitlement, but you should recognise the processes). It seems that your teams are configured with a mix of the old and the new. For example, WEJZZZZZZZ is using the old process whereas NWKYYYYYYY is using the new process. I don’t have any insight into the old process setup, but I can see the setup for new process stuff and I’ve confirmed that NWKYYYYYYY is set up correctly. However, to use it you have to use the new process, rather than the old process. To learn more about this, read Account > Reference > Provisioning with capabilities. At the bottom of that page is a Migrating additional entitlements to capabilities section. This explains how you can request that we migrate you from the old process to the new process. I recomm
Topic: App & System Services SubTopic: General Tags:
Replies
Boosts
Views
Activity
2w
Reply to Account pending
Did any of you got replied or a status change on the account? I am having the same issue. Bought the apple developer program 10 days ago, money went out of the bank and got the invoice in the email. I sent several suport emails and I am 10 days without a reply. I dont know what else to do.
Replies
Boosts
Views
Activity
2w
Apple Business Account Verification Stuck, No Response After Multiple Submissions
Hi everyone, I’m currently trying to set up a business account on the Apple Developer Console, and I’ve run into a really frustrating issue. Last month, I was asked to submit additional documents for verification. I submitted everything as requested and received a confirmation email: “Thank you for providing the documents we requested. We will review them and follow up with you within two business days.” However, weeks passed with no update. About 1–2 weeks ago, I reached out to support again. I was asked to re-submit the same documents, which I did. Once again, I received the same confirmation email stating a response would come within two business days. It’s now been 7 days since that second submission, and still no response. At this point, I’m not sure what I’m doing wrong or if this is just a delay on Apple’s side. What’s more confusing is that we’ve successfully created developer accounts on other platforms (like Google Play) using the same business information and DUNS number, with ver
Replies
0
Boosts
0
Views
34
Activity
2w
Reply to Please, Apple. I am begging you. Fix the broken Text-To-Speech in macOS
Albert Pascual -- I am unable to send a code-level support request because I no longer have a paid developer account. Without going into grim detail, since I could no longer type very well after the accident, I had to leave my career as a developer. It sucked. I had been doing backend development back when there was a Mac OS X Server and an ADC membership was $500 a year. But being disabled as I am gave me a lot more appreciation for accessibility in macOS. Having these things working is important to my quality of life. Last night I installed 26.4 RC and there are multiple new issues. At this point I'm going to have to reset to 26.0 because too much of what I rely on either doesn't work or has become too irritating. A few examples: the orange dot in the upper right corner somehow became more distracting as it is now an orange square with a black border. Still just as useless but now extra annoying. Now when I say Hey Siri and my computer is locked, Siri responds with You will need to unlock
Replies
Boosts
Views
Activity
2w
Reply to Notarization stuck In Progress for 2+ days
Update: Two separate teams affected, detailed timeline below Team 1 (DocuAgile): 03-11 to 03-17 03:30 UTC: All Accepted (100+ successful submissions) 03-17 09:06 UTC: Suddenly all Rejected (statusCode 7000, Team is not yet configured for notarization) 03-17 12:32 UTC: Brief recovery, 2 Accepted 03-17 13:08 UTC: Back to Rejected 03-18 13:51 UTC: Recovery again, 2 Accepted 03-19 02:30 UTC onwards: All stuck In Progress, logs return not yet available Tested with a 7KB minimal test.zip — also stuck: 015ade60-c2f8-4af7-b535-3ae7fd5c9ffd Team 2 (separate account): 03-11 to 03-17 03:30 UTC: All Accepted (100+ successful submissions) 03-17 09:06 UTC: All stuck In Progress, never recovered Agreement was not signed — signed it today, still no recovery All submission logs return not yet available Earliest stuck submission: 789d40c4-ff83-469f-9b9b-2ac93183125e (2026-03-17 09:06 UTC) Latest stuck submission: ef7f8dbb-a7db-44c8-910c-532761b2a528 (2026-03-19 11:53 UTC) Both teams have valid Developer ID Application
Topic: Code Signing SubTopic: Notarization Tags:
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Activity
2w
Reply to Notarization stuck In Progress for 2+ days
Update: I tested with a minimal 7KB test.zip (simple signed app) using the same keychain profile. It also stuck in In Progress immediately, confirming the issue is account/team level, not related to the package content. Submission ID for test: 015ade60-c2f8-4af7-b535-3ae7fd5c9ffd
Topic: Code Signing SubTopic: Notarization Tags:
Replies
Boosts
Views
Activity
2w
Why is my Family Controls API requests taking weeks?
Hi everyone, I’m honestly trying to understand what’s going on with the Family Controls API review process. I submitted my entitlement request on March 5, and as of today (March 19), there has been zero response. I also opened a support ticket on March 16, and that hasn’t received any response either. What’s confusing is that updates to another app on the same developer account were approved within days — so clearly the account is in good standing and active. At this point, it feels like there’s no visibility into what’s happening: Is the request under review? Is it waiting for additional information? Or is it just sitting in a queue indefinitely? I understand that Family Controls is a sensitive API, but a two-week silence with no status or communication makes it very difficult to plan or ship features. For those who’ve gone through this: How long did your approval actually take? Did you receive any communication during the process? Is there any reliable way to get visibility or speed this u
Replies
0
Boosts
0
Views
66
Activity
2w
Is there a reliable way to check pending agreement status for multiple App Store Connect accounts via API?
Hey everyone, I'm managing CI/CD pipelines for around 45 iOS apps across different Apple Developer accounts. One recurring pain point is blocked pipelines due to unsigned agreements. Things like the Paid Applications Agreement and the Apple Developer Program License Agreement. I built an internal dashboard to flag these before they block a release, but I'm hitting a wall with detection accuracy. Since there's no dedicated endpoint for agreement status, I'm running three probes per account and checking for 403 FORBIDDEN.REQUIRED_AGREEMENTS_MISSING_OR_EXPIRED: GET /v1/agreements GET /v1/bundleIds?filter[identifier]={bundleId}&filter[platform]=IOS GET /v1/certificates?limit=1 Case 1 : Works perfectly. Account has Apple Developer Program License Agreement has been updated and needs to be reviewed : All three endpoint return 403 (In this case, the step 1 is enough) # Step 1 /v1/agreements → HTTP 403 ⛔ BLOCKED # Step 2 /v1/bundleIds → HTTP 403 ⛔ BLOCKED # Step 3 /v1/certificates → HTT
Replies
0
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0
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75
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2w