Has anyone run into Xcode Cloud becoming completely unreachable like this - and if so, how did you get it restored? I'm hoping either another developer who's been through this, or an Apple engineer who can look at the provisioning state or bump an internal Feedback, can point me somewhere.
I'm a sole developer and I hold the Account Holder and Admin roles on this account. Xcode Cloud had been building this app successfully for over six months, most recently on 17 July 2026 - this is not a first-time setup or configuration issue. Then on 18 July it became completely unreachable, with no change on my side, and has stayed that way since.
Symptoms (both reproduce every time, including in a fresh private/incognito browser session - so this is server-side, not local to Xcode or credentials):
App Store Connect -> my app -> Xcode Cloud tab returns: "The page you're looking for does not exist, or you do not have permission to view it." (I am the Account Holder and Admin, so this is not a user-role or permission problem on my side - which points at server-side state, not my access level.)
Starting a build in Xcode fails with: "An internal error occurred while authenticating. Try again later." No build is ever created.
Everything the account controls is in order: membership active, all agreements and regulatory requirements complete, Paid Apps Agreement active, and the compute quota just reset normally to the full 100 hours. So billing/quota clearly still recognises the account - yet the Xcode Cloud entitlement is de-provisioned. It looks like a server-side provisioning state that was never restored. (For what it's worth: all agreements were completed after it broke, in an attempt to recover it, and made no difference - so this isn't an outstanding-agreement problem.)
What I've already tried, so we can skip it:
Standard first-line support steps: sign out/in of Xcode, relaunch, latest Xcode + macOS, bundle ID set, Archive checkbox enabled on the scheme. No change.
Support is exhausted, so filing another ticket won't help: two Developer Support cycles confirmed they cannot re-provision the account or reach the team that can, and pointed to Feedback Assistant as the only route - which so far has had no response. A code-level technical support incident (DTS/TSI) doesn't apply either - this is account provisioning, not a code question.
Feedback Assistant, FB23946235: first closed "unable to diagnose with current information." I reopened it with an exact traceable timestamp, the precise 404 URL (carrying my team UUID and app id), and full account state - no response, and the resolution never changed. I have since re-filed it as a fresh report.
Ask: if you've hit this yourself and found a fix or an escalation path that actually worked, I'd love to hear it - that's probably my fastest route. And if any Apple engineer can look at the Xcode Cloud provisioning state for my account or nudge FB23946235 internally, I'd be hugely grateful. Team ID and app id are in the Feedback - happy to share whatever's needed via the report or DM. This has blocked all of my iOS CI for over three weeks.