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“Account Locked”

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Repeated account-deleted Server-to-Server notifications for the same Apple ID
Hello, We are experiencing an issue related to Sign in with Apple Server-to-Server (S2S) notifications, specifically involving repeated delivery of the account-deleted event, and would like to ask whether this behavior is expected or known. Background We have configured an S2S notification endpoint for Sign in with Apple in accordance with Apple’s requirements for account status change notifications. Our endpoint: Is reachable over HTTPS Consistently returns HTTP 200 OK Successfully receives other S2S events, including: email-enabled email-disabled consent-revoked Issue: Repeated 'account-deleted' events for the same Apple ID For most users, the account-deleted event is delivered only once, as expected. However, for a specific Apple ID used with Sign in with Apple, we are observing repeated deliveries of the same account-deleted event, arriving at regular intervals (approximately every 5 minutes). The payload contents are identical between deliveries and include th
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Question: How to support landscape-only on iPad app after 'Support for all orientations will soon be required' warning
Dear Apple Customer Support, I’m developing a new Swift iPadOS app and I want the app to run in landscape only (portrait disabled). In Xcode, under Target > General > Deployment Info > Device Orientation, if I select only Landscape Left and Landscape Right, the app builds successfully, but during upload/validation I receive this message and the upload is blocked: “Update the Info.plist: Support for all orientations will soon be required.” Could you please advise what the correct/recommended way is to keep an iPad app locked to landscape only while complying with the current App Store upload requirements? Is there a specific Info.plist configuration (e.g., UISupportedInterfaceOrientations~ipad) or another setting that should be used? Thank you,
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Reply to Question: How to support landscape-only on iPad app after 'Support for all orientations will soon be required' warning
Hello Developers, This warning is triggered on iPadOS 26 with the deprecation of the UIRequiresFullScreen key. Apps are strongly encouraged to support dynamic resizing as the compatibility mode will be removed in future releases. For a detailed guide, please see Technical Note TN3192: Migrating your iPad app from the deprecated UIRequiresFullScreen key. For how to temporarily lock your app's screen orientation, please see the section Request scene orientation lock. Let me know if you'd like to know more, Richard Yeh  Developer Technical Support
Topic: UI Frameworks SubTopic: General Tags:
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Reply to Apple Developer Account Stuck in Individual to Organization Migration
Update: This issue is still unresolved and my developer account remains locked in the Individual to Organization migration state. My support case with Apple Developer Program is still open. Case ID: 102826815891 If anyone from Apple Developer Support or anyone who experienced this issue could advise, I would really appreciate the help. Thank you.
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Apple Developer Account Stuck in Individual to Organization Migration
Hello, My Apple Developer account is currently stuck in an Individual to Organization migration state. The organization verification was declined earlier, but the migration flag is still active on my account. Because of this, my membership benefits are temporarily disabled and I cannot submit new app builds for review. I already contacted Apple Developer Program Support and opened a case. Case ID: 102826815891 However, I have not received a response yet and my account is still locked in the migration state. Has anyone experienced this issue before or know how it can be resolved? Thank you.
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Missing Entitlement com.apple.developer.wireless-insights.service-predictions in Enterprise Program Provisioning Profiles, Available in Individual Account
Apple has introduced the Wireless Insights Service Predictions capability in iOS 26. After prior alignment with Apple engineers, we are working to integrate this capability into the Douyin App, and intend to provide a TestFlight build for Apple engineers to validate and debug the integration. We have encountered a blocking issue with entitlement configuration: We use our Apple Developer Enterprise Program account to build and submit TestFlight builds. When we manually create and configure provisioning profiles via the Apple Developer Portal, the required entitlement key com.apple.developer.wireless-insights.service-predictions is not available for selection or inclusion in the profile's Entitlements. This completely blocks us from enabling, using, and validating the Wireless Insights Service Predictions capability. For comparison, when we use our Apple Developer Program individual account, the entitlement com.apple.developer.wireless-insights.service-predictions is fully available. It is aut
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Reply to app store submission
thanks everyone for your responses! i didn’t realized that someone else who also has access to the developer account had uploaded screenshots in the iPad section that had alpha channel issues. my whole gaze was on iPhone screenshots; those were the ones i uploaded myself. apparently the failed iPad screenshots upload deterred the submission the whole time. apple could do better w pointing specifically where an error is coming from btw :(
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Reply to Appeal Submitted Over 30 Days Ago – No Response Yet (Pending Termination Notice)
Hi, I went through a very similar situation in February 2026 and was eventually able to get my account reinstated, so I wanted to share my experience in case it helps. To answer your questions first: In my case, it took 10 days total for my account to be reinstated, but the App Review Board responded just 3 days after I submitted a second appeal that correctly identified the actual root cause. Based on that, waiting more than 30 days does feel unusually long. It’s possible that your current appeal may not be addressing the specific issue Apple is concerned about. Regarding your case, metadata problems typically result in a standard App Rejection, not an account-level action — so I personally find it unlikely that subtitle keywords alone would trigger a Pending Termination Notice. Here is the timeline of what happened to me: Feb 11: I submitted an update for my published app (“App A”). Feb 14: I received Pending Termination Notices for all my apps. The notice was a generic template,
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Reply to Where are the forums heading to ?
Yeah, or some bot accounts asking about ASO. Perhaps complaints about review length or developer account issues should be syphoned off into a separate section? Maybe Apple could add a section above in the new post screen that says if they have an issue with their account to click here and go to some other place where actual Apple staff will have to respond? As a developer I don't really care about review length or someone else being unable to find a button in their Developer Account settings. I've helped people and never gotten a response from them, so I tend not to bother helping now. I've used these forums a lot in the past, and I enjoy them, but they have definitely recently gone downhill. Right now they're just good enough. Apple should step in and make them better.
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Crypto App constantly rejected
Hi guys, I’ve built a crypto app and trying to get it to the App Store but it’s been consisten rejected and I’m not sure reason. Rejection reason is app completness but the app so totally complete. I provided an account to test with and I see that they login but I notice the rejection comes seconds after they login. The app submitted is connected to my prod env so they have to do an actual transaction. is that the jssue?
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Reply to Crypto App constantly rejected
It looks like the Review team are logging in but aren't able to do much. What happens when you login with those credentials? You're in your prod environment, right? And if you want to go through using the app what do you have to do? You have to perform an actual transaction... in a prod environment... where actual money is used. The Review team are not going to do that. Do you have a test environment? If so, you should change the app so that when this particular test account logs in, it connects to the test environment instead of your prod environment so that the review team can go through the app properly. If you don't have a test environment, you should probably spin one up for the duration that the Review team need to use it.
3w
Reply to Active Membership but Xcode shows "Red X" at Certificates, Identifiers & Profiles
I have the same problem I've upgraded to a new Macbook recently, just when I was setting up my Xcode, I realized I there is a this red X showing up next to my development team as I was signing in to my account I have checked my permission on App Store Connect, everything seemed fine. I have also deleted my old Apple development certificate and requested for another one. Nothing worked.
3w
App Developer
Last week I paid 99 USD for app developer account. Still not active. Today I paid again, hoping that it will be active. Payments were submitted. I tried to email Apple and I received emails stating they will reply in 2 days. No replies received. What is this hype about Apple if their customer care is hopeless. And why is it so difficult to contact someone from Apple even by email? Unless I have the developer account active I cannot proceed with my app
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Repeated account-deleted Server-to-Server notifications for the same Apple ID
Hello, We are experiencing an issue related to Sign in with Apple Server-to-Server (S2S) notifications, specifically involving repeated delivery of the account-deleted event, and would like to ask whether this behavior is expected or known. Background We have configured an S2S notification endpoint for Sign in with Apple in accordance with Apple’s requirements for account status change notifications. Our endpoint: Is reachable over HTTPS Consistently returns HTTP 200 OK Successfully receives other S2S events, including: email-enabled email-disabled consent-revoked Issue: Repeated 'account-deleted' events for the same Apple ID For most users, the account-deleted event is delivered only once, as expected. However, for a specific Apple ID used with Sign in with Apple, we are observing repeated deliveries of the same account-deleted event, arriving at regular intervals (approximately every 5 minutes). The payload contents are identical between deliveries and include th
Replies
3
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0
Views
975
Activity
3w
Question: How to support landscape-only on iPad app after 'Support for all orientations will soon be required' warning
Dear Apple Customer Support, I’m developing a new Swift iPadOS app and I want the app to run in landscape only (portrait disabled). In Xcode, under Target > General > Deployment Info > Device Orientation, if I select only Landscape Left and Landscape Right, the app builds successfully, but during upload/validation I receive this message and the upload is blocked: “Update the Info.plist: Support for all orientations will soon be required.” Could you please advise what the correct/recommended way is to keep an iPad app locked to landscape only while complying with the current App Store upload requirements? Is there a specific Info.plist configuration (e.g., UISupportedInterfaceOrientations~ipad) or another setting that should be used? Thank you,
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6
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0
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547
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3w
Reply to Question: How to support landscape-only on iPad app after 'Support for all orientations will soon be required' warning
Hello Developers, This warning is triggered on iPadOS 26 with the deprecation of the UIRequiresFullScreen key. Apps are strongly encouraged to support dynamic resizing as the compatibility mode will be removed in future releases. For a detailed guide, please see Technical Note TN3192: Migrating your iPad app from the deprecated UIRequiresFullScreen key. For how to temporarily lock your app's screen orientation, please see the section Request scene orientation lock. Let me know if you'd like to know more, Richard Yeh  Developer Technical Support
Topic: UI Frameworks SubTopic: General Tags:
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Developer account has been pending for 5 day
my apple develop account has been pending for 5 days and i contacted 2 days ago and they also havent gotten back to me I'm working on an app and would like to publish it but i cant even get a developer account does anyone know how to get this fixed or do i just have to keep waiting i heard 5 days is rare so am i just unlucky or is this never gonna get aproved
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1
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0
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99
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3w
Reply to Apple Developer Account Stuck in Individual to Organization Migration
Update: This issue is still unresolved and my developer account remains locked in the Individual to Organization migration state. My support case with Apple Developer Program is still open. Case ID: 102826815891 If anyone from Apple Developer Support or anyone who experienced this issue could advise, I would really appreciate the help. Thank you.
Replies
Boosts
Views
Activity
3w
Apple Developer Account Stuck in Individual to Organization Migration
Hello, My Apple Developer account is currently stuck in an Individual to Organization migration state. The organization verification was declined earlier, but the migration flag is still active on my account. Because of this, my membership benefits are temporarily disabled and I cannot submit new app builds for review. I already contacted Apple Developer Program Support and opened a case. Case ID: 102826815891 However, I have not received a response yet and my account is still locked in the migration state. Has anyone experienced this issue before or know how it can be resolved? Thank you.
Replies
1
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0
Views
146
Activity
3w
Missing Entitlement com.apple.developer.wireless-insights.service-predictions in Enterprise Program Provisioning Profiles, Available in Individual Account
Apple has introduced the Wireless Insights Service Predictions capability in iOS 26. After prior alignment with Apple engineers, we are working to integrate this capability into the Douyin App, and intend to provide a TestFlight build for Apple engineers to validate and debug the integration. We have encountered a blocking issue with entitlement configuration: We use our Apple Developer Enterprise Program account to build and submit TestFlight builds. When we manually create and configure provisioning profiles via the Apple Developer Portal, the required entitlement key com.apple.developer.wireless-insights.service-predictions is not available for selection or inclusion in the profile's Entitlements. This completely blocks us from enabling, using, and validating the Wireless Insights Service Predictions capability. For comparison, when we use our Apple Developer Program individual account, the entitlement com.apple.developer.wireless-insights.service-predictions is fully available. It is aut
Replies
1
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0
Views
162
Activity
3w
Reply to First macOS Developer ID notarization stuck In Progress for multiple valid submissions
I also encountered the same problem. A new account, a new application. It has been ongoing for 5 days now and the status is still In Progress.
Topic: Code Signing SubTopic: Notarization Tags:
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Reply to app store submission
thanks everyone for your responses! i didn’t realized that someone else who also has access to the developer account had uploaded screenshots in the iPad section that had alpha channel issues. my whole gaze was on iPhone screenshots; those were the ones i uploaded myself. apparently the failed iPad screenshots upload deterred the submission the whole time. apple could do better w pointing specifically where an error is coming from btw :(
Replies
Boosts
Views
Activity
3w
Reply to Appeal Submitted Over 30 Days Ago – No Response Yet (Pending Termination Notice)
Hi, I went through a very similar situation in February 2026 and was eventually able to get my account reinstated, so I wanted to share my experience in case it helps. To answer your questions first: In my case, it took 10 days total for my account to be reinstated, but the App Review Board responded just 3 days after I submitted a second appeal that correctly identified the actual root cause. Based on that, waiting more than 30 days does feel unusually long. It’s possible that your current appeal may not be addressing the specific issue Apple is concerned about. Regarding your case, metadata problems typically result in a standard App Rejection, not an account-level action — so I personally find it unlikely that subtitle keywords alone would trigger a Pending Termination Notice. Here is the timeline of what happened to me: Feb 11: I submitted an update for my published app (“App A”). Feb 14: I received Pending Termination Notices for all my apps. The notice was a generic template,
Replies
Boosts
Views
Activity
3w
Reply to Where are the forums heading to ?
Yeah, or some bot accounts asking about ASO. Perhaps complaints about review length or developer account issues should be syphoned off into a separate section? Maybe Apple could add a section above in the new post screen that says if they have an issue with their account to click here and go to some other place where actual Apple staff will have to respond? As a developer I don't really care about review length or someone else being unable to find a button in their Developer Account settings. I've helped people and never gotten a response from them, so I tend not to bother helping now. I've used these forums a lot in the past, and I enjoy them, but they have definitely recently gone downhill. Right now they're just good enough. Apple should step in and make them better.
Replies
Boosts
Views
Activity
3w
Crypto App constantly rejected
Hi guys, I’ve built a crypto app and trying to get it to the App Store but it’s been consisten rejected and I’m not sure reason. Rejection reason is app completness but the app so totally complete. I provided an account to test with and I see that they login but I notice the rejection comes seconds after they login. The app submitted is connected to my prod env so they have to do an actual transaction. is that the jssue?
Replies
1
Boosts
0
Views
47
Activity
3w
Reply to Crypto App constantly rejected
It looks like the Review team are logging in but aren't able to do much. What happens when you login with those credentials? You're in your prod environment, right? And if you want to go through using the app what do you have to do? You have to perform an actual transaction... in a prod environment... where actual money is used. The Review team are not going to do that. Do you have a test environment? If so, you should change the app so that when this particular test account logs in, it connects to the test environment instead of your prod environment so that the review team can go through the app properly. If you don't have a test environment, you should probably spin one up for the duration that the Review team need to use it.
Replies
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Views
Activity
3w
Reply to Active Membership but Xcode shows "Red X" at Certificates, Identifiers & Profiles
I have the same problem I've upgraded to a new Macbook recently, just when I was setting up my Xcode, I realized I there is a this red X showing up next to my development team as I was signing in to my account I have checked my permission on App Store Connect, everything seemed fine. I have also deleted my old Apple development certificate and requested for another one. Nothing worked.
Replies
Boosts
Views
Activity
3w
App Developer
Last week I paid 99 USD for app developer account. Still not active. Today I paid again, hoping that it will be active. Payments were submitted. I tried to email Apple and I received emails stating they will reply in 2 days. No replies received. What is this hype about Apple if their customer care is hopeless. And why is it so difficult to contact someone from Apple even by email? Unless I have the developer account active I cannot proceed with my app
Replies
1
Boosts
0
Views
95
Activity
3w