Hello, I initiated my request to migrate from an individual to an organization account more than two weeks ago and have already submitted all the required documents, but I have not yet received an update. I would appreciate your help in escalating this request and providing a status update on where it currently stands. My enrollment ID is LJ7F95G836.

Enrollment ID: N3K8N67ND5 Entity: 9ten Studios LLC (organization enrollment) My enrollment has now twice gone from showing "In Review" to showing "Enroll Now" again in the Apple Developer app, as if no enrollment exists. I was never notified of a rejection, a cancellation, or a missing item either time. History: Application submitted and confirmed received; case forwarded to a senior advisor. Later told by support that a government-issued ID had never been received, despite my having submitted it. I resubmitted. Since then the status has reset to "Enroll Now" on two separate occasions. Legal entity name, address, and D-U-N-S record match exactly. The verification contact phone is reachable. Questions: Was this enrollment cancelled or closed? If so, on what grounds, and why was there no notification? Is there a duplicate or conflicting enrollment record on my Apple Account blocking it? Can I get a named owner on this case and a written list of anything outstanding? This is blocking TestFlight distribution on a committed timeline. Happy to provide anything further through a private channel.

Hello, Individual enrollment from Kazakhstan, stuck for six weeks. Aug 6, 2026: completed the enrollment form and purchased the membership (Visa card in my own name, Kazakhstan billing address). Received the Order Acknowledgement email. The card was never charged, the membership was not activated. Aug 12, 2026: the account page still showed "Purchase your membership", so I purchased again as prompted. Second Order Acknowledgement. Again no charge, no activation. Sep 13, 2026: opened support case 102961816564 via Contact Us (email). No reply so far. The Contact Us page shows no phone option for my region, only email. Today the account page still says "Purchase your membership — to continue your enrollment, complete your purchase now". I have not purchased a third time, to avoid another stuck order. Apple Account region, billing address, card and trusted phone number are all Kazakhstan, and I am in Kazakhstan. Enrollment ID: 27C322G5BD Case ID: 102961816564 Could someone from Apple Developer Support check what is blocking the payment/enrollment, cancel the stuck orders if needed, and tell me how to complete the purchase? I can provide my passport immediately. Thank you.

Hello Apple Developer Community, CaseIDs: 102856372004, 102846656019 I’m hoping someone can advise me on a serious issue. Our organization’s Apple Developer Program account has been effectively locked because our Account Holder’s Apple ID is inaccessible. I need to either unlock that Apple ID or transfer the Account Holder role so we can manage our apps. I’ve already reached out to Apple Developer Support since last month, but so far, I haven’t received a response. This situation is critical because our clients rely on us to maintain and update our apps. Key details: • We’re enrolled as an Organization/Company. • The current Account Holder’s Apple ID is no more with Organization and cannot perform any actions. • I have admin/manager access through another Apple ID. I’ve reviewed the documentation on transferring the Account Holder role, but it appears the transfer can only be initiated by the current Account Holder, which is impossible at this point. If anyone has encountered a similar issue or knows a more efficient route to escalate, I’d be extremely grateful for your insights. Thanks in advance for any advice you can share. This is critical to our organization, and we’d appreciate any pointers on how to navigate or expedite the support process.

I am seeing "authorization failed" in every browser, using multiple cards, on VPN or off VPN. I have already tried calling support and received the run-around where nobody seems to understand what I am reporting. So I thought I would create a detailed forum post where I spell everything out so a 5 yr old could interpret it. My start-up has developed a few applications that we need to sign. In order to do this one is required to enroll in the Developer program, paying $99 a year for membership. This is where the issue occurs. No matter what card I use and no matter which browser I use, the transaction never authorizes. Before anyone jumps to the wrong conclusion, this IS NOT my bank declining a transaction. This is Apple's payment system not accepting my valid debit/credit cards. I bank with Chime, and when they decline a transaction I see a notification from the app on my phone and also my email stating what happened. This happens without fail within seconds of the transaction. I'm writing all of this because nobody on the Apple support side seems to understand what is happening and nobody has offered a solution as of yet. So I am writing all of this to draw attention to the poor experience I am having with Apple right now. In hopes that someone from Apple will see it and correct this issue. Regards, Jeff

I am the Account Holder of a membership active for almost 2 years. After updating my address, my account entered a loop: App Store Connect (Business) shows: the Account Holder must review and accept the updated Apple Developer Program License Agreement. developer.apple.com/account shows no agreement to accept, only an option to enroll. Clicking enroll returns: "Sorry, you can't enroll at this time. Your Apple Account is already associated with the Account Holder of a membership." I have apps in production that I cannot update. Case ID: 20000138391216. The case has been marked as escalated for over a month with no resolution. I had send lot of emails, also call to apple, but there is no reply of what is happening. Could someone from Apple please escalate this internally? Or is there anyone that has any recommendation on how to solve this?

Request to Apple Developer Support: please review this Apple Account and manually clear or reset the rejected enrollment/identity state so I can re-enroll on the same Apple Account. Apple Account: the account I am posting from Developer ID: 68Q62JHSWR Support Case ID: 102960248734 (opened today via Program Enrollment) Region: United States What happened Before I turned 18, I started an Individual enrollment and submitted a government photo ID. The ID showed that I was a minor, so the enrollment was denied. That denial was correct at the time. I turned 18 earlier this year. I am now an adult and over the age of majority in my region. I did call Apple Support about this once, but that call happened while I was still 17, so "there is nothing we can do" was the right answer then. This is the first time I have asked Apple to look at the account as an adult. Current state developer.apple.com/enroll returns: Your enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time. That message renders before any form fields, so there is no way for me to re-enter my details or re-submit an ID. On my account record, fssStatus is 3 (Rejected). The enrollment flow branches on that value and routes straight to the rejected state, so it never reaches the identity edit step. When identity re-validation is attempted, the service returns: resultCode 1200 - "You are not allowed to perform this operation. Please check with one of your Team Admins, or, if you need further assistance, please contact Apple Developer Program Support." I have no team and no Team Admin, so that message points back here. Why I believe I am eligible Apple Developer Program License Agreement section 3.1(a) requires that "You are of the legal age of majority in the jurisdiction in which You reside." That is a present-tense certification and I meet it today. Nothing in the ADPLA or on developer.apple.com/programs/enroll states that a minor-age denial is permanent or bars a later enrollment. My Apple Account uses my real legal name and address, and two-factor authentication is enabled. What I am asking for Clear the residual rejected identity/eligibility state (fssStatus 3) on this Apple Account so the enrollment flow can reach the identity step again. I will re-submit government photo ID immediately through any channel you specify, including the Apple Developer app. I do not want to create a second Apple Account. This is my primary Apple Account, and identity verification is documented as permanently bound to the account it was first performed on, so a new account would not be a clean workaround. Thank you.

I left a previous organization’s developer team and am now trying to enroll as an individual. Apple Support says my trusted device or phone number is associated with another Apple Account, blocking enrollment. However, my iPhone and Mac were purchased new and have never been trusted devices on someone else’s account. I have verified 2FA, account details, trusted devices and numbers, cleaned up my previous account, completed Apple’s requested identity verification, and had Support reset the enrollment state several times. After every reset, both Safari and the Apple Developer app immediately show “Your enrollment could not be completed at this time” after I submit my information. The Operations team also says it cannot identify the supposedly linked account. Has anyone resolved this exact issue? If a server-side association or restriction had to be cleared, or a different escalation path worked, I would appreciate the details.

Apple 团队及各位开发者，你们好： 我是一名独立开发者，希望就开发者会员资格终止后的沟通渠道和恢复申请流程获得指引。 我的账号下共有九款 App，其中八款此前已在 App Store 上架。近期发生的情况如下： 2026 年 9 月 11 日： App Store Connect 显示依据《Apple Developer Program 许可协议》第 3.2(f) 条发出的待终止通知，账号下此前上架的 App 被下架。 2026 年 9 月 12 日： 我通过指定的 App Review Board 表单提交申诉。该表单当时最多允许添加五款 App，提交完成页面确认已收到这五款 App 的申诉请求。 2026 年 9 月 14 日： 我陆续在这五款 App 的通讯页面收到回复。每份回复都有不同的申诉编号，但实质内容相同，均表示调查已完成，并维持终止开发者会员资格的决定。 我理解，这些回复涉及的是账户级决定，而不只是某一款 App 的普通审核拒绝。回复同时告知，会员资格正式终止后，可以申请恢复。 目前最困难的是：通知列举了可能涉及的违规行为类别，但没有指出本次认定所依据的具体事例。 例如，我仍不清楚相关认定对应的是哪款 App、哪个版本或 Build、哪项功能、哪段元数据、哪次沟通回复，或哪项账号相关活动。 我对这一结论有异议。我没有故意隐藏功能，也没有设置以规避审核为目的的机制。我愿意提供相关记录，解释可能存在的事实理解偏差，并纠正确认存在的问题。但在缺少具体事例的情况下，很难准备有针对性、可验证的说明和改进计划。 我理解开发者论坛不能代替 App Review Board 处理账户申诉。我不是要求论坛参与者直接撤销决定，也不要求披露内部检测方法、审核人员身份或第三方保密信息。 希望获得以下流程方面的指引： 申诉已有结论后，应通过哪个官方私密渠道请求具体说明？ 我已有 Developer Support 案例，希望了解如何请求足以供我核实、回应和采取改进措施的信息。 在通知没有提供具体事例的情况下，应如何组织恢复申请？ 哪些材料最有助于区分事实澄清、已经完成的改进，以及尚待实施的计划，避免依靠猜测作出不准确的陈述？ 应如何确认正式终止的生效状态，以及何时可以提交恢复申请？ 对于涉及同一账户、分别关联五款 App 的申诉编号，后续请求应如何引用和关联？ 我可以通过 Apple 官方私密支持渠道提供申诉编号、支持案例编号及相关材料，因此没有在公开帖子中列出这些信息。 这件事对我的开发工作影响很大。我希望准确理解实际问题，通过合适的程序提供有针对性的证据，并争取恢复会员资格的机会。 感谢任何关于正确渠道和后续步骤的指引。 Hello Apple team and fellow developers, I am an independent developer seeking guidance on the appropriate communication channel and process for preparing a membership reinstatement request. My account contains nine apps, eight of which had previously been available on the App Store. The timeline is as follows: September 11, 2026: App Store Connect displayed a Pending Termination Notice citing Section 3.2(f) of the Apple Developer Program License Agreement. My previously available apps were removed from the App Store. September 12, 2026: I submitted an appeal through the designated App Review Board form. The form allowed me to add a maximum of five apps at that time, and the confirmation page acknowledged receipt of the appeal request for those five apps. September 14, 2026: I received responses in the communication pages for all five apps. Each response has a different appeal ticket number, but the substantive wording is identical. The responses state that the investigation is complete and maintain the decision to terminate my developer membership. I understand that these responses concern an account-level decision, rather than an ordinary review rejection for an individual app. They also state that I may request reinstatement once the membership is formally terminated. My main difficulty is that the notifications list categories of potentially prohibited conduct without identifying a specific example underlying the finding in my case. I do not know which app, version or build, feature, metadata, communication, or account-related activity led to the decision. I disagree with the conclusion. I have not deliberately hidden functionality or implemented a mechanism intended to evade App Review. I am willing to provide relevant records, address possible factual misunderstandings, and correct any confirmed deficiencies. However, without a specific example, it is difficult to prepare a targeted, verifiable explanation and improvement plan. I understand that the Developer Forums cannot replace the App Review Board’s account appeal process. I am not asking forum participants to overturn the decision or disclose internal detection methods, reviewer identities, or third-party confidential information. I would appreciate guidance on these procedural questions: After an appeal has been decided, which official private channel should I use to request actionable clarification? I already have a Developer Support case and would like to understand how to request enough information to investigate, respond, and take appropriate corrective action. How should a reinstatement petition be organized when the notification does not identify a specific example? What evidence would best distinguish factual clarification, completed improvements, and proposed changes, without relying on speculation or making inaccurate statements? How should I confirm the effective status of formal termination and when I may submit a reinstatement request? How should I reference and associate the five app-specific appeal ticket numbers in a follow-up concerning the same membership? I can provide the appeal references, Developer Support case number, and relevant materials through an official private support channel, so I have not included those details publicly. This decision has significantly affected my development work. My goal is to understand the actual concerns, provide focused evidence through the appropriate process, and seek an opportunity to restore my membership. Thank you for any guidance on the correct channel and next steps.

Hello, I am experiencing a serious issue with my Apple Developer Program enrollment and would appreciate help from Apple staff or anyone who has experienced the same situation. I enrolled as an Individual through the Apple Developer website and completed the €99 payment on August 8, 2026 at approximately 21:57 (Portugal time). Today is August 13, 2026, so five days have passed since the purchase. The situation is currently: Apple successfully created my €99 Apple Developer Program order. I received an official Apple Store email confirming that the order is being processed. The order has not been cancelled. I have received no refund. I have received no payment rejection. The Apple Store order page still shows the order as active and processing. The order page even displays a delivery-style progress bar with Processing → Preparing to Ship → Shipped → Delivered, although this is a digital Apple Developer Program membership. My Apple Developer account still shows “Pending”. The account page still displays “Purchase your membership” and “Your purchase may take up to 48 hours to process”, even though the membership was already purchased five days ago. So Apple Store appears to have an active paid order, while the Apple Developer system behaves as if the membership has not been purchased. I contacted Apple Developer Support. Case ID: 20000133984820 The first response I received after waiting several days did not explain what happened to the existing payment or order. I was instead advised to resubmit the enrollment through the Apple Developer app. However, this does not answer the main issue: What happened to the existing €99 purchase, and why has it remained unresolved for five days? I also currently do not have access to an iPhone, iPad, or compatible Mac, so simply restarting the enrollment through the Apple Developer app is not a practical solution for me. The web enrollment is an officially supported enrollment method, and the purchase through that method has already been completed. I have replied to Developer Support requesting escalation and asking them to investigate: whether the €99 payment was successfully captured; whether the order is correctly linked to my enrollment; why the order is still being processed; whether any identity/payment verification is required; and whether the existing enrollment can be manually reviewed and activated. My application is ready for release, including real-device testing, and this unresolved enrollment is now directly blocking the launch. I am fully willing to complete any legitimate identity, address, or payment verification Apple requires. I am also available for a telephone call if Developer Support needs to verify any information. I am not looking for a workaround or a way to bypass verification. I simply need Apple to either process the enrollment I already paid for, tell me exactly what additional verification is required, or explain clearly what has happened to the existing payment/order. Has anyone recently experienced this exact situation — payment completed, order still processing, account Pending, and “Purchase your membership” still displayed after several days? If anyone from Apple Developer Relations sees this, I would greatly appreciate a review or escalation of Case ID 20000133984820. Thank you.

Im trying to enroll for Apple Developer Program. I get DUNS number mismatch even though I have registered as an organisation in D&B. How to resolve this issue

Hello, I got the problem when trying to enroll my account to be Developer. It said: Your enrollment in the Apple Developer Program could not be completed at this time. How can I fix this? Thanks

I am unable to accept the Apple Developer Agreement. Every attempt fails server-side with the same error. A request is already open with Apple Developer Program Support (case 102955759789); I am posting here in parallel because the failure looks like a data problem on the account record that support may need internal help to reach. What happens: On https://developer.apple.com/register/agree/?path=%2Faccount%2F I click Agree. The POST to /services-register/registerDeveloper (payload: agreementId plus receiveEmails) returns HTTP 200 with: resultCode: 25000 resultString: "DS internal exception occurred. ErrorCode: -21050 ErrorMessage: state province cd should not be greater than 32" responseId: 08447485-8e67-447e-a316-7c520926ed1a creationTimestamp: 2026-09-07T14:17:00Z The same error appears in the UI as a modal dialog, and also occurs in the Apple Developer app for macOS. What I have already checked: Reproducible in a private window and across browsers, so it is not a cached-session issue. The request body contains no address data, so there is nothing malformed on the client side. The rejected value appears to already be stored on the account record. I am signing in with a Managed Apple Account provisioned by my organisation. I cannot inspect or correct my address myself: account.apple.com returns UnsupportedAccountTypeForWeb_IsManagedAppleId for the personal information section. Access to Apple Developer Program resources has already been granted for my account in Apple Business Manager. My organisation has an active Apple Developer Program membership as an organisation. I only need to join the existing team, not to enrol. Apple Developer Program Support case 102955759789 is open, with no resolution so far. My questions: Which field on the account record does "state province cd" map to for a Managed Apple Account — the address of the assigned Apple Business Manager location, or an attribute synced from our identity provider? Knowing this would let our administrator fix the source instead of guessing. Given that the value cannot be edited by the user on a managed account, can this record be corrected on Apple's side, or case 102955759789 escalated to the Developer Program team? Thanks.

Hi everyone, I'm an iOS developer based in Türkiye. Over the years, some of my Apple Developer accounts have been blocked/terminated, and I was never able to regain access or find out the reason — even the termination emails didn't give me a clear explanation. Right now I'm a member of three teams: my personal (individual) account and two organization accounts belonging to companies I work for. I regularly update and release apps on all of them, so losing access again would put me and my employers in a very difficult position. Support hasn't been able to tell me why the previous accounts were closed, and I feel quite alone in this. Has anyone been through something similar? What steps do you recommend to: Avoid account termination in the first place, and Get a proper response from Apple Developer Support if it happens again? Any advice would be appreciated. Thank you!

Hello, I am trying to enroll in the Apple Developer Program from Kosovo, but I am unable to complete the payment. Every time I try to complete the purchase, I receive the following error: “We are unable to complete your order. There was an issue when we processed your order. An invalid value '1549' was provided for State, Province, or Region.” My details are: Country/Region: Kosovo State/Province/Region: Kosovo Region (selected from the available dropdown option) I have checked and re-entered my information multiple times, and everything appears to be correct. However, I receive the same error every time I try to complete the payment. I have also seen other developers from Kosovo reporting the same issue with the “1549” State/Province/Region value. Has anyone from Kosovo managed to solve this issue or found a workaround? I would really appreciate any help or advice, as I need to complete my Apple Developer Program enrollment to publish my apps. Thank you!

Initially, I had some issues enrolling in the individual Apple developer program. Then, I contacted support via email, and they finally requested that I verify my identity. I submitted my national ID for verification and then received an email stating that my identity was verified. After that, I tried to enroll in the Apple developer program, but the issue persisted even after they instructed me to proceed. Subsequently, I received an email stating that my identity was not verified. Here is the exact wording from the email: "We can’t verify your identity with the Apple Developer app or provide further assistance with the Apple Account for Apple developer programs." After that, I tried to reach support several times, but there has been no response from them.

Hi, guys, I have a question about enrolling as an Organization. My previous Apple Developer Program enrollment as an Individual was declined. I’m now planning to set up a U.S. company for my app business. Once the company is properly registered and has everything Apple requires, such as a D-U-N-S Number and company website, can I still enroll the company as an Organization using my own identity and be the Account Holder? I’m not trying to get around the previous decision. I just want to know whether the decision on my Individual enrollment also prevents me from representing my own company in an Organization enrollment. Also, if I’m allowed to do this, should I use my current Apple Account or a different one? Thanks for any clarification.

Hello, I’m having an issue enrolling in the Apple Developer Program as an Individual / Sole Proprietor. I completed the enrollment process and submitted the $99 membership purchase. Apple sent me an order acknowledgement saying that the order would be processed within 2 business days. However: My credit card has never been charged. My Developer account remains in Pending status. The account still shows “Purchase your membership”. Trying to continue or restart the enrollment sometimes results in “We are unable to process your request. An unknown error occurred.” I have already contacted Apple Developer Program Support, but so far I have only received the automatic confirmation and no actual response. My support case ID is 102955478572. It has now been several days with no progress. I have also seen other recent posts describing very similar enrollment/payment issues. Has anyone recently managed to resolve this? Is there currently a known issue with Apple Developer Program enrollment or payment processing? I would appreciate any guidance from Apple Developer Support on how to either complete the existing enrollment/payment or reset the stuck enrollment so I can try again.

Hello, I’m looking for guidance regarding an Apple Developer Program enrollment issue that has remained unresolved despite multiple contacts with Apple Support. I enrolled as an Individual and successfully paid the $99 Apple Developer Program membership fee. The payment was charged and I received an official Apple invoice. Initially, Apple Developer Support informed me that my membership had been successfully purchased and activated and showed the membership status as Processed. Shortly afterward, however, I received another message stating: “For one or more reasons, your enrollment in the Apple Developer Program couldn’t be completed.” I contacted Developer Support under: Case 20000136025222 Developer Support subsequently indicated that the issue appeared to be related to my Apple Account and directed me to Apple Support. I contacted Apple Support directly and successfully completed Apple Account verification. The Apple Support advisor could not identify why Developer Support had redirected the enrollment issue to them. I then attempted enrollment again through the official Developer website. Immediately after selecting Individual / Sole Proprietor and clicking Continue, I receive: “Your enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time.” No request for identity documents or additional verification is presented. I also have another Developer Support case: Case 20000142610492 At this point, I would appreciate guidance from Apple Developer Support on whether my enrollment requires a manual identity/compliance review or additional Developer identity verification. I am fully prepared to provide my passport, government-issued identification, payment invoice, or any other required documentation through Apple’s secure verification process. Could Apple Developer Support please review or escalate these cases to the appropriate Enrollment/Membership team or Senior Advisor and advise what specific verification or action is required from my side? Thank you.

Hi Apple Developer Support Team, I placed a membership order on 12/27/2025 — Order #W1642892477 — and I’m running into two issues: Possible duplicate charges I was first charged on the card ending **73, but the site then indicated the charge did not go through. However, I can see the deduction on my card. I then tried again using my second card ending **53, and I also see a deduction there. Please confirm whether both charges actually captured or if one is only a pending authorization. If both captured, please refund the duplicate charge. Membership still shows “Pending” Even though payment appears successful, when I log in my membership status still shows Pending. I also have not received any approval/activation/confirmation email. Could you please: Confirm the payment status for Order W1642892477 (including both cards), Activate my membership, and Let me know how long activation normally takes and whether there’s any action needed from my side? Thank you, Raymond.