I applied for the Apple Developer Program as an organization (Xentrix Code LLC) over a month ago. I have completed all requirements including D-U-N-S verification. The status is still showing “Pending Review” with no updates. I have already contacted support via email but received no response. Has anyone faced this issue or found a way to escalate it?

I would like to replace the place holder silhouette icon with my own. Any suggestions?

My app has been for review for 2 months now , and the support team is ignoring my emails any reason this is my app id 6757392645

I've got an app. I've gone to AppStore Connect and filled in everything I can think of (screenshots, encryption status, privacy nutrition label, description, categories, everything), and I can save. I want to actually get the thing submitted at least so beta testers can get it, and when I attach a build, the save button just goes to red bordered with an exclamation point in it. I don't see any error messages anywhere or underlined things. I've asked ChatGPT and Claude for guidance and tried all the things the mentioned, and I have had no luck. I've also tried three different builds -- one of them is about a month old at this point. I've tried contacting support for the last month with no luck. How can I figure out what's wrong so I can fix it?

I haven't updated my app in months, but I discovered my app icon color recently changed entirely on its own, and it displays inconsistently in App Store, App Store Connect, and TestFlight. Everything works fine locally during development. It's all as expected in Icon Composer and Xcode. Typically, the icon shows a white symbol on a blue background. But now, online, the white symbol is a dark red color, and there seem to be additional Liquid Glass and shadow effects that I never chose. So, somewhere in Apple's backend processing of my .icon file, it's getting malformed and rasterized with different parameters than expected? And different cached versions are being displayed in different places? On web, it's showing the incorrect version. Same in App Store Connect and TestFlight. In App Store on iOS, the incorrect version is shown in search results, but the correct version is shown on the product page. I've attached some screenshots. Store link: https://apps.apple.com/us/app/kitchenkit-grocery-organizer/id6754018760 Related threads: https://developer.apple.com/forums/thread/812852 https://developer.apple.com/forums/thread/811770 https://developer.apple.com/forums/thread/823078

Hi, we made a strange discovery that might be helpful to other developers. This week, we released a universal app (Mac/iOS/iPadOS) on the App Store. Normally, when the app is "Ready for Distribution", it takes around 10 to 30 minutes to be available on the App Store using the direct url/link – but not this time. We waited 12 hours and the app was still not available using the direct link to our app. We noticed that in the "Pricing and Availability" section, it showed "175 (Countries) Processing" instead of the usual "175 (Countries) Available". Upon digging through the sections on App Store Connect, we noticed that we forgot to fill out the "App Accessibility" features. Upon filling out the "App Accessibility" features, the app went live a few minutes later and the "Pricing and Availability" section changed to "175 (Countries) Available" the same minute. There was no warning or indication of anything missing on App Store Connect. In case your app is "Ready for Distribution" and is not showing up on the App Store, please remember to check the "App Accessibility" section.

Hello, I am experiencing an App Store Connect issue where my In-App Purchases are not attaching to the app review submission. Current situation: The IAP products are fully configured. Status is currently "Waiting for Review". Product IDs match the app code correctly. Sandbox testing works correctly. However, the app version page does not display the "In-App Purchases and Subscriptions" section at all. App Review repeatedly responds that they cannot locate the IAPs during review. It appears the IAP submission linkage between the binary and App Store Connect may be corrupted or missing. App: Phantom Spy I would appreciate any guidance or escalation assistance. Thank you.

I have an iOS app with two auto-renewable subscriptions (monthly and annual) that are fully configured and ready for their first submission. Both products have complete metadata, pricing, localizations, review screenshots, and review notes. The problem: The "In-App Purchases and Subscriptions" section does not appear on the version preparation page. It should appear between "App Review Information" and "App Store Version Release," but it's missing entirely. This means I cannot link the subscriptions to my app version for a combined submission. How I got here: I initially submitted the subscriptions for review independently (via the "Submit for Review" button on the subscription product page), not realizing they needed to be submitted alongside a binary. This resulted in a Guideline 3.1.1 rejection. I then created a new app version with a build, but the "In-App Purchases and Subscriptions" section did not appear on the version page. Not realizing this section should exist, I submitted the app — it was approved and published without the subscriptions. I have since created another new version with a fresh build. The app version, monthly subscription, and yearly subscription are all in "Ready to Submit" state. The section still does not appear. What I've verified: All subscription metadata is complete (pricing, localizations, review screenshots, review notes) Subscription group has a localization A new app version is in "Prepare for Submission" with a build uploaded All business/agreements/tax/banking setup is complete The app has no consumable or non-consumable IAPs — only auto-renewable subscriptions All subscription testing appears to work I've reviewed other forum threads with the same issue (e.g., https://developer.apple.com/forums/thread/778258) and followed all suggestions Environment: App uses StoreKit 2 via Flutter in_app_purchase plugin Two products: monthly and annual auto-renewable subscriptions First-time IAP submission for this app App is currently live on the App Store I opened a Developer Support ticket 7 days ago and have not yet received a resolution. Has anyone encountered this issue and found a workaround? Is there a way to reset the subscription review state so they can be properly linked to a version?

Hello, I am an individual developer from Russia. I registered my Apple Developer account. Now I want to add In-App Purchases to my app, but I cannot find the Paid Applications Agreement in App Store Connect. My questions: Is there ANY way for a Russian individual developer to sign the Paid Applications Agreement and add banking info? Thank you.

Hello I am an MSc Finance student and we are tasked with making a fintech product such as an app. My intention is to create an finance based app, what are the legalitiles around this? My intent is just student work, disclamers saying this is not financial advice etc just for the student project etc is this okay?

Can somebody please help me before I go mad! I want to update the preview screens on my app. There is no change to the build, just the marketing materials but I cannot find a way to do it. It’s driving me mad! I’m not the developer so I don’t want to have to submit a new build, plus I have no idea how I would do that, I just want to update the screen shots. Surely that just be possible! Thanks in advance. S

Hello, if I try to create a new iOS App version on App Store Connect, I get a popup stating that I need to accept the updated Apple Developer Program License Agreement: However, the agreement has already been accepted: So, now I am stuck and I cannot release any update for my apps. How could I solve this? Thank you.

I am trying to change the primary language of my app from Korean to English (US) in App Store Connect, but I keep receiving the following error: "The primary locale cannot be saved. You must first provide all required screenshots in that language for each version." According to Apple's documentation on localizing app information, it states that a language must be added to a previous version before the primary language can be changed. My current pending version is 4.0.1. I assumed this meant adding English screenshots to version 4.0.0 first. However, the same error appears when attempting to set English as the primary language in 4.0.0 as well. English (US) screenshots have already been uploaded for both version 4.0.0 and 4.0.1, yet the error continues to appear. Could someone help clarify what this means? Is there an additional step that may be missing? Thank you.

When i went on to try to cancel some app's subscription, I saw this. I wanna implement the same thing for my app, but there is literally zero information online or in any docs whether this is a win-back offer, a promotional offer, or something else. And if it is a win-back offer, how to test it?

My app has been stuck in “Processing for Distribution” for several days. The version was approved, but it never fully completed the distribution process. In App Store Connect, I cannot create a new version because the “+” button is missing. I also cannot submit a new build, update metadata, or cancel the current process. The release pipeline is completely blocked on my side. I contacted Apple Developer Support, and the issue has been escalated to the engineering team under an internal engineering ticket. However, I am still waiting and there is no action available to me in App Store Connect. Has anyone experienced this exact issue before? If so, how long did it take Apple engineering to reset or unblock the app version state?

Hi, I made a price change for an in-app subscription in App Store Connect, but when testing the app the price change did not reflect. Is there anything further that I have to do, or will the new price reflect when the app is accessed?

Hi, My App Store Connect payment was marked as Paid about 19 days ago but still has not arrived in my bank account. I have contacted my bank and they confirmed no incoming transfer on their side. I also contacted Apple Finance Support but have not received any response after 5 days. There is no Payment Returned alert showing in App Store Connect, and my banking information is correct and unchanged. Has anyone experienced this before? How long did it take to resolve? Thanks.

Hi, I'm experiencing a strange issue with In-App Purchases in App Store Connect that has persisted for 20 days. Hoping someone from Apple or the community can help. Issue Description: List View: Shows status as "In Review" Detail View: Shows status as "Waiting" Duration: 20 days and counting Problems: Cannot re-submit the IAPs Cannot delete the IAPs Cannot edit or take any action on them Affected Items: Three SKUs are stuck in this inconsistent state. Could someone from Apple please: Help delete these three stuck SKUs so I can recreate them, OR Confirm if this is a known bug and provide a fix/timeline? App ID: [6744090840]

Hello! I have a new organization-level Apple Developer account and I'm stuck on the Tax Forms step in App Store Connect (https://appstoreconnect.apple.com/business). The system is showing me U.S. Form W-9 as the only option, but in my case filling out a W-9 would be incorrect — and I'd appreciate guidance from anyone who has resolved this. My setup: I am a non-US individual (not a US citizen, not a US resident, never lived in the US). I am the sole owner of a single-member LLC registered in the US (set up via Firstbase specifically to distribute a mobile app). For US federal tax purposes, this LLC is a disregarded entity — it's not treated as a separate taxpayer from its owner. Why W-9 is not the correct form in my case: The IRS instructions for Form W-9 explicitly state: "If the owner of the disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9. This is the case even if the foreign person has a U.S. TIN." Form W-9 also requires me to certify, under penalty of perjury, that I am a US person — which I am not. The LLC itself doesn't certify anything on a W-9 because it's disregarded; the IRS looks through to the beneficial owner, who in my case is a foreign individual. The correct form for me should be W-8BEN (Certificate of Foreign Status of Beneficial Owner — Individuals). What I've already tried: I opened two support cases 4 days ago and have not received a substantive response yet: Apple Developer Support — Case ID: 20000112974233 Ack Tax / Tax category settings — Team ID: 7YYWN3MYCY, Case ID: 19944616 My questions: Has anyone in the same situation (non-US individual, sole owner of a US single-member LLC) successfully switched the tax form from W-9 to W-8BEN inside App Store Connect? If so, how? Is there a specific path in the Business / Tax Forms section to declare the beneficial owner as a foreign individual that I might be missing? Is there an escalation channel beyond the standard support cases for tax-form issues that are blocking onboarding? Thanks in advance for any pointers.

I haven’t been able to log in to my App Store Connect account for the last 2 days because the OTP SMS is not being delivered. When is this issue expected to be resolved?