Search results for

“Account Locked”

33,557 results found

Post

Replies

Boosts

Views

Activity

Reply to isEligibleForAgeFeatures and different legal requirements for different regions
Hi @jarrodlombardo-eventbase, You wrote: How can we determine if the user is eligible for the TX versus other state requirements? Before I begin, the answer below applies to current regional requirements as of the iOS 26.4 release, and should also be used as guidance for any upcoming regional regulations. The Declared Age Range framework provides two ways of determining eligibility and requirements based on the person using your app: isEligibleForAgeFeatures requiredRegulatoryFeatures Use isEligibleForAgeFeatures to determine whether associated laws or regulations may apply to your app based on the person's region and account settings. Use requiredRegulatoryFeatures, in addition to isEligibleForAgeFeatures, to determine which regulatory features apply to your app based on the person's region and account settings. Note: Regulatory features added in upcoming regulations (for example, after iOS 26.4) may or may not be included in the existing set of RegulatoryFeature types in iOS 26.4, so requi
Topic: App & System Services SubTopic: General Tags:
1w
Enrollment and Payment completed but Web still shows “Complete Your Purchase” and Pending
Hello, Apple Developer Support Team, I registered for the Apple Developer Program using the Developer app on my iPhone. Payment and identity verification were completed successfully. Nevertheless, the phrase Complete Your Purchase still appears when I check in online, and my registration status is listed as Pending. Even though I've already finished the enrollment procedure on my iPhone, the system seems to be requesting me to do it again. I already have opened a case with Case ID: 102844593298 but had no response. Would you kindly check my account and let me know how my registration is going right now? I appreciate your help. Warm regards.
6
0
179
1w
Unlock with Touch ID suggested despite system.login.screensaver being configured with authenticate-session-owner rule
Hello, I’m working on a security agent plugin for Mac. The plugin provides a mechanism with custom UI via SFAuthorizationPluginView and a privileged mechanism with the business logic. The plugin needs to support unlocking the device, so I changed the authorize right to invoke my agent: class evaluate-mechanisms created 731355374.33196402 mechanisms FooBar:loginUI builtin:reset-password,privileged FooBar:authenticate,privileged builtin:authenticate,privileged modified 795624943.31730103 shared tries 10000 version 1 I also changed the system.login.screensaver right to use authorize-session-owner: class rule comment The owner or any administrator can unlock the screensaver, set rule to authenticate-session-owner-or-admin to enable SecurityAgent. created 731355374.33196402 modified 795624943.32567298 rule authenticate-session-owner version 1 I also set screenUnlockMode to 2, as was suggested in this thread: macOS Sonoma Lock Screen with SFAutorizationPluginView is not hiding the macOS de
2
0
365
1w
Reply to Different transaction IDs for the same purchase between SKPaymentTransaction and receipt latest_receipt_info
Please submit a feedback assistant ticket (http://feedbackassistant.apple.com), and we can assist further. Please provide as much information as possible, ie a sysdiagnose, app apple ID, in-app apple IDs, sandbox account apple ID (if applicable), transactions IDs, steps to reproduce and other relevant details. File ticket under iOS & iPadOS, macOS, tvOS, watchOS, or visionOS and ensure you select “App Store” for the question “Which area are you seeing an issue with?” Categorize the type of feedback Please attach all available files needed to verify After submitting the feedback, please regularly check the ticket as we'll only communicate through it from then on. Once you open the Feedback Assistant Ticket report, please post the FB number here for reference. If you have any questions about filing a report, take a look at Bug Reporting: How and Why?
Topic: App & System Services SubTopic: StoreKit Tags:
1w
Reply to Unable to Notarize: 403 Errors
Are you really supplying an empty Apple Account string? Or did you just redact that for the sake of this post? Regardless, I have a couple of generic bits of advice here: To get started, use the store-credentials subcommand. It runs you through the authentication process interactively, which can help head off the most obvious errors. Make sure you’re using an app-specific password, rather than the password for your Apple Account. An app-specific password should have the format aaaa-aaaa-aaaa-aaaa, where each a is a lowercase letter. If you get stuck, switch to authenticating with an API key. IME it’s often easier to get that working. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
1w
Reply to Notarization stuck In Progress for 2+ days
You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays. For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive. [quote='880678022, HuangKun, /thread/819403?answerId=880678022#880678022, /profile/HuangKun'] Could this App Review rejection have triggered a backend review of our account affecting notarization? [/quote] I can’t comment on that. See this post for a little more background about this “No comment.” Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
Topic: Code Signing SubTopic: Notarization Tags:
1w
How to cancel Auto-renewable subscription bought in TestFlight?
I've read several topics on cancelling subscriptions in sandbox environment, but it seems to me that it could not be applied to TestFlight. I can cancel sandbox subscriptions through Settings > App Store > Sandbox account But since TestFlight does not use sandbox account I cannot cancel a sub from there. Also, TF purchase does not appear in the list of regular subscriptions (Settings > Profile > Media & Purchases). So my question is: is there any way to manually cancel auto-renewable subscription bought in TestFlight build of the app?
6
0
6.8k
1w
Reply to How to cancel Auto-renewable subscription bought in TestFlight?
Hi everyone, I'm currently preparing my app for submission and testing the subscription logic using a TestFlight build with my real Apple ID. I’ve encountered a persistent issue that seems to have plagued developers for years: I cannot find a way to manage or clear the purchase history for this hybrid sandbox state. Here is what I've tried: Settings > App Store > Sandbox Account: The account is listed, but Manage Subscriptions is either empty or doesn't allow for a full reset of the purchase history. App Store Connect: Since it's a real Apple ID and not an explicit Sandbox Tester created in the dashboard, there is no Clear Purchase History button available. Waiting for expiration: Even after the compressed sandbox duration, the Transaction.currentEntitlements sometimes still reflects cached or stuck states. Has anyone found a definitive way to reset a real Apple ID’s sandbox environment in 2026? Or is the only reliable way to test First-time Purchase flows still restricted to creating
Topic: App & System Services SubTopic: StoreKit Tags:
1w
CallKit lock screen UI on iOS 26: “slide to answer” text is too faint / hard to read
Hi everyone, We noticed a readability issue with the CallKit incoming call UI on the lock screen in iOS 26. In our case, the “slide to answer” text appears too faint and unclear, making it difficult to read. The arrow button is visible, but the text itself has very low contrast against the background, especially on certain wallpapers or under lower brightness conditions. From the screenshot, you can see that: the caller name is clear, the overall incoming call UI is shown correctly, but the “slide to answer” label is barely visible. This seems to be a system UI / CallKit presentation issue rather than something controlled by the app, since we are using the standard CallKit incoming call flow. We would like to know: Has anyone else seen this issue on iOS 26? Is this considered a known UI regression or contrast issue in the new system design? Is there any supported way to improve the visibility of this text, or is it fully managed by the system? Any confirmation or related reports would be very helpful
Topic: Design SubTopic: General Tags:
2
0
1.3k
1w
Reply to File Export from iOS - eventually import too
In some online tutorials there was a way to set the full filename (like Export.csv) In the case of sharing a file, you can give the file a name you choose. Here you are sharing a piece of data, and so the use casen is different. Could you clarify how DTS works now relative to these questions answered here on the forum? Since I did ask for a DTS - does this count as one? Apple's DTS has been providing our usual code level support in the forums as well as via email. We've also lifted the cap of 2 incidents per account per year so developers can ask questions as needed. As a result, other than the medium of communication, there’s really no difference in the support response we’ll provide. Best, —— Ziqiao Chen  Worldwide Developer Relations.
Topic: UI Frameworks SubTopic: SwiftUI
1w
GST Tax Form Question
I am in the end stages of creating my app and apple is saying I need to include Business number and GST (RT) number - I'm Canadian and not sure how this applies to developers in other countries. Just wondering if any developers from Canada can shed light on this process of getting a GST number, the CRA is saying you can create a GST account/number once your business reaches $30,000 is revenue so its seems different than what Apple is saying to do. This is my first time creating an app and I'm a solo developer.
1
0
77
1w
Reply to GST Tax Form Question
You are only required to create an account once you reach $30k in revenue. You can always voluntarily register, which you would need to do in this case. The problem here is that Apple is the retailer and Apple handles all of the tax collection and remission to CRA. Apple wants to have its CRA account tied to your CRA account because of the commissions that Apple charges you. If you have further questions, I recommend contacting CRA directly. They're usually very helpful. Unfortunately, this kind of business arrangement is actually very unusual as businesses go. But Apple is large enough so that CRA will understand the business from your perspective and should be able to provide assistance. Unfortunately, the entire process of connecting your CRA account with Apple can take a long time. And since Apple is a US company, there are also IRS forms you'll have to fill out. All of these forms can take some time to fill out - think months, not days.
1w
Dev Acct membership enrollment limbo
I signed up for membership on Monday March 16th. It took my credit card info and put me in ‘Pending’ state. My cc was charges $99 but when I go back to my account it has a box for me to continue to signup for membership where it asks to charge my account again. I tried using the account support where it asks to with provider a phone number to call me or to send an email. I chose phone. It called me almost immediately but it was already in the middle of explaining options to select. And before I could get to my keypad it said that my time had expired. ‘Good Bye’. I went back to try again and saw a case id assigned. But it would not let me do another callback or email. Instead I got “Error processing your request”. I’ve tried for 3 hours trying to find another channel to get help. They have my money and I dont have membership. can anyone suggest where I go from here?
2
0
115
1w
DriverKit Entitlement Model Has No Viable Path for Open Source and Community-Maintained Drivers
While I welcome the arrival of a userspace implementation of drivers, DriverKit as it stands has some notable flaws. My main concern is the ability of open-source projects like HoRNDIS being able to access paid developer accounts and the limited entitlement scope (plus the waiting period) for what is essentially a hobbyist free project. Even if the developer is a professional company, some legacy hardware will go unsupported because of a lack of support from the vendor. Providing a way for users who need access to older hardware would be needed. Three concrete requests: A class-level or wildcard VID/PID entitlement for open source projects with a verifiable public repository A free or reduced-cost entitlement path for non-commercial volunteer-maintained drivers Published approval criteria and timelines so projects can plan accordingly Depreciating kexts without providing an accessible successor for community projects isn't security, it is gatekeeping access to hardware that is critically needed. Is t
1
0
82
1w
Reply to isEligibleForAgeFeatures and different legal requirements for different regions
Hi @jarrodlombardo-eventbase, You wrote: How can we determine if the user is eligible for the TX versus other state requirements? Before I begin, the answer below applies to current regional requirements as of the iOS 26.4 release, and should also be used as guidance for any upcoming regional regulations. The Declared Age Range framework provides two ways of determining eligibility and requirements based on the person using your app: isEligibleForAgeFeatures requiredRegulatoryFeatures Use isEligibleForAgeFeatures to determine whether associated laws or regulations may apply to your app based on the person's region and account settings. Use requiredRegulatoryFeatures, in addition to isEligibleForAgeFeatures, to determine which regulatory features apply to your app based on the person's region and account settings. Note: Regulatory features added in upcoming regulations (for example, after iOS 26.4) may or may not be included in the existing set of RegulatoryFeature types in iOS 26.4, so requi
Topic: App & System Services SubTopic: General Tags:
Replies
Boosts
Views
Activity
1w
Enrollment and Payment completed but Web still shows “Complete Your Purchase” and Pending
Hello, Apple Developer Support Team, I registered for the Apple Developer Program using the Developer app on my iPhone. Payment and identity verification were completed successfully. Nevertheless, the phrase Complete Your Purchase still appears when I check in online, and my registration status is listed as Pending. Even though I've already finished the enrollment procedure on my iPhone, the system seems to be requesting me to do it again. I already have opened a case with Case ID: 102844593298 but had no response. Would you kindly check my account and let me know how my registration is going right now? I appreciate your help. Warm regards.
Replies
6
Boosts
0
Views
179
Activity
1w
Reply to Apple Developer Enrollment Stuck — Paid Twice, Still Pending
Guys!!! I’m done with Apple! this company is failure. they just take the money and do nothing. I just paid almost 98.99$ for nothing??? we need justice Apple, or at least you can just return the money back to our bank account. or we should not use Apple product anymore.
Replies
Boosts
Views
Activity
1w
Unlock with Touch ID suggested despite system.login.screensaver being configured with authenticate-session-owner rule
Hello, I’m working on a security agent plugin for Mac. The plugin provides a mechanism with custom UI via SFAuthorizationPluginView and a privileged mechanism with the business logic. The plugin needs to support unlocking the device, so I changed the authorize right to invoke my agent: class evaluate-mechanisms created 731355374.33196402 mechanisms FooBar:loginUI builtin:reset-password,privileged FooBar:authenticate,privileged builtin:authenticate,privileged modified 795624943.31730103 shared tries 10000 version 1 I also changed the system.login.screensaver right to use authorize-session-owner: class rule comment The owner or any administrator can unlock the screensaver, set rule to authenticate-session-owner-or-admin to enable SecurityAgent. created 731355374.33196402 modified 795624943.32567298 rule authenticate-session-owner version 1 I also set screenUnlockMode to 2, as was suggested in this thread: macOS Sonoma Lock Screen with SFAutorizationPluginView is not hiding the macOS de
Replies
2
Boosts
0
Views
365
Activity
1w
Reply to Different transaction IDs for the same purchase between SKPaymentTransaction and receipt latest_receipt_info
Please submit a feedback assistant ticket (http://feedbackassistant.apple.com), and we can assist further. Please provide as much information as possible, ie a sysdiagnose, app apple ID, in-app apple IDs, sandbox account apple ID (if applicable), transactions IDs, steps to reproduce and other relevant details. File ticket under iOS & iPadOS, macOS, tvOS, watchOS, or visionOS and ensure you select “App Store” for the question “Which area are you seeing an issue with?” Categorize the type of feedback Please attach all available files needed to verify After submitting the feedback, please regularly check the ticket as we'll only communicate through it from then on. Once you open the Feedback Assistant Ticket report, please post the FB number here for reference. If you have any questions about filing a report, take a look at Bug Reporting: How and Why?
Topic: App & System Services SubTopic: StoreKit Tags:
Replies
Boosts
Views
Activity
1w
Reply to Unable to Notarize: 403 Errors
Are you really supplying an empty Apple Account string? Or did you just redact that for the sake of this post? Regardless, I have a couple of generic bits of advice here: To get started, use the store-credentials subcommand. It runs you through the authentication process interactively, which can help head off the most obvious errors. Make sure you’re using an app-specific password, rather than the password for your Apple Account. An app-specific password should have the format aaaa-aaaa-aaaa-aaaa, where each a is a lowercase letter. If you get stuck, switch to authenticating with an API key. IME it’s often easier to get that working. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
Replies
Boosts
Views
Activity
1w
Reply to Notarization stuck In Progress for 2+ days
You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays. For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive. [quote='880678022, HuangKun, /thread/819403?answerId=880678022#880678022, /profile/HuangKun'] Could this App Review rejection have triggered a backend review of our account affecting notarization? [/quote] I can’t comment on that. See this post for a little more background about this “No comment.” Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
Topic: Code Signing SubTopic: Notarization Tags:
Replies
Boosts
Views
Activity
1w
How to cancel Auto-renewable subscription bought in TestFlight?
I've read several topics on cancelling subscriptions in sandbox environment, but it seems to me that it could not be applied to TestFlight. I can cancel sandbox subscriptions through Settings > App Store > Sandbox account But since TestFlight does not use sandbox account I cannot cancel a sub from there. Also, TF purchase does not appear in the list of regular subscriptions (Settings > Profile > Media & Purchases). So my question is: is there any way to manually cancel auto-renewable subscription bought in TestFlight build of the app?
Replies
6
Boosts
0
Views
6.8k
Activity
1w
Reply to How to cancel Auto-renewable subscription bought in TestFlight?
Hi everyone, I'm currently preparing my app for submission and testing the subscription logic using a TestFlight build with my real Apple ID. I’ve encountered a persistent issue that seems to have plagued developers for years: I cannot find a way to manage or clear the purchase history for this hybrid sandbox state. Here is what I've tried: Settings > App Store > Sandbox Account: The account is listed, but Manage Subscriptions is either empty or doesn't allow for a full reset of the purchase history. App Store Connect: Since it's a real Apple ID and not an explicit Sandbox Tester created in the dashboard, there is no Clear Purchase History button available. Waiting for expiration: Even after the compressed sandbox duration, the Transaction.currentEntitlements sometimes still reflects cached or stuck states. Has anyone found a definitive way to reset a real Apple ID’s sandbox environment in 2026? Or is the only reliable way to test First-time Purchase flows still restricted to creating
Topic: App & System Services SubTopic: StoreKit Tags:
Replies
Boosts
Views
Activity
1w
CallKit lock screen UI on iOS 26: “slide to answer” text is too faint / hard to read
Hi everyone, We noticed a readability issue with the CallKit incoming call UI on the lock screen in iOS 26. In our case, the “slide to answer” text appears too faint and unclear, making it difficult to read. The arrow button is visible, but the text itself has very low contrast against the background, especially on certain wallpapers or under lower brightness conditions. From the screenshot, you can see that: the caller name is clear, the overall incoming call UI is shown correctly, but the “slide to answer” label is barely visible. This seems to be a system UI / CallKit presentation issue rather than something controlled by the app, since we are using the standard CallKit incoming call flow. We would like to know: Has anyone else seen this issue on iOS 26? Is this considered a known UI regression or contrast issue in the new system design? Is there any supported way to improve the visibility of this text, or is it fully managed by the system? Any confirmation or related reports would be very helpful
Topic: Design SubTopic: General Tags:
Replies
2
Boosts
0
Views
1.3k
Activity
1w
Reply to File Export from iOS - eventually import too
In some online tutorials there was a way to set the full filename (like Export.csv) In the case of sharing a file, you can give the file a name you choose. Here you are sharing a piece of data, and so the use casen is different. Could you clarify how DTS works now relative to these questions answered here on the forum? Since I did ask for a DTS - does this count as one? Apple's DTS has been providing our usual code level support in the forums as well as via email. We've also lifted the cap of 2 incidents per account per year so developers can ask questions as needed. As a result, other than the medium of communication, there’s really no difference in the support response we’ll provide. Best, —— Ziqiao Chen  Worldwide Developer Relations.
Topic: UI Frameworks SubTopic: SwiftUI
Replies
Boosts
Views
Activity
1w
GST Tax Form Question
I am in the end stages of creating my app and apple is saying I need to include Business number and GST (RT) number - I'm Canadian and not sure how this applies to developers in other countries. Just wondering if any developers from Canada can shed light on this process of getting a GST number, the CRA is saying you can create a GST account/number once your business reaches $30,000 is revenue so its seems different than what Apple is saying to do. This is my first time creating an app and I'm a solo developer.
Replies
1
Boosts
0
Views
77
Activity
1w
Reply to GST Tax Form Question
You are only required to create an account once you reach $30k in revenue. You can always voluntarily register, which you would need to do in this case. The problem here is that Apple is the retailer and Apple handles all of the tax collection and remission to CRA. Apple wants to have its CRA account tied to your CRA account because of the commissions that Apple charges you. If you have further questions, I recommend contacting CRA directly. They're usually very helpful. Unfortunately, this kind of business arrangement is actually very unusual as businesses go. But Apple is large enough so that CRA will understand the business from your perspective and should be able to provide assistance. Unfortunately, the entire process of connecting your CRA account with Apple can take a long time. And since Apple is a US company, there are also IRS forms you'll have to fill out. All of these forms can take some time to fill out - think months, not days.
Replies
Boosts
Views
Activity
1w
Dev Acct membership enrollment limbo
I signed up for membership on Monday March 16th. It took my credit card info and put me in ‘Pending’ state. My cc was charges $99 but when I go back to my account it has a box for me to continue to signup for membership where it asks to charge my account again. I tried using the account support where it asks to with provider a phone number to call me or to send an email. I chose phone. It called me almost immediately but it was already in the middle of explaining options to select. And before I could get to my keypad it said that my time had expired. ‘Good Bye’. I went back to try again and saw a case id assigned. But it would not let me do another callback or email. Instead I got “Error processing your request”. I’ve tried for 3 hours trying to find another channel to get help. They have my money and I dont have membership. can anyone suggest where I go from here?
Replies
2
Boosts
0
Views
115
Activity
1w
DriverKit Entitlement Model Has No Viable Path for Open Source and Community-Maintained Drivers
While I welcome the arrival of a userspace implementation of drivers, DriverKit as it stands has some notable flaws. My main concern is the ability of open-source projects like HoRNDIS being able to access paid developer accounts and the limited entitlement scope (plus the waiting period) for what is essentially a hobbyist free project. Even if the developer is a professional company, some legacy hardware will go unsupported because of a lack of support from the vendor. Providing a way for users who need access to older hardware would be needed. Three concrete requests: A class-level or wildcard VID/PID entitlement for open source projects with a verifiable public repository A free or reduced-cost entitlement path for non-commercial volunteer-maintained drivers Published approval criteria and timelines so projects can plan accordingly Depreciating kexts without providing an accessible successor for community projects isn't security, it is gatekeeping access to hardware that is critically needed. Is t
Replies
1
Boosts
0
Views
82
Activity
1w