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Account Locked

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Reply to Testing Gamecenter Accounts
Hello, Overview of testing Game Center covers these topics. Note: Apple allows all prerelease development and testing to occur in exactly the same server environment as released games. so there is no official sandbox environment offered by Game Center. Note: If this [GameCenter] data needs to be kept private as part of your release strategy, consider creating separate accounts for prerelease testing and carefully manage which Game Center users are allowed to become friends with those accounts. which is closest equivalent to sandboxing.
Sep ’25
WebRTC Data Channel for Background File Transfer Without Audio/Video
Hello, I’m building an iOS application that supports peer-to-peer file transfer. My goal is to use the WebRTC data channel only (no audio or video) to send files between users. I understand from Apple’s documentation that: • Apps are generally suspended in the background, and arbitrary sockets (like WebRTC) do not continue running. • Background file transfer is officially supported via URLSessionConfiguration.background, which the system manages reliably even if the app is suspended or terminated. • VoIP use cases require CallKit + audio/VoIP background modes, and CallKit must be used for legitimate calls (audio/video). What I want to confirm is: Is it supported for a WebRTC peer connection using only the data channel (no audio/video track, no CallKit call) to continue sending data when the app is in the background or locked? I considered using BGProcessingTask and BGAppRefreshTask, but as far as I can tell, those don’t allow maintaining long-lived sockets for active data transfer. Real-world develop
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Sep ’25
Sandbox Testing
Hi, I set up a Sandbox Tester account in my company’s Apple Developer Program and signed in on my iPhone under Settings → App Store → Sandbox Account. When I go to Wallet → Add, I only see options for Credit or Debit Card or Travel Card. The option to add an Apple Pay Sandbox Card is missing, and when I try entering the test card numbers from Apple’s documentation (developer.apple.com/apple-pay/sandbox-testing), the card is not valid. Has anyone experienced this and found a solution? Thanks! PS: I can't post this to Wallet Category, I keep getting error that it contains sensitive text.
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Sep ’25
Programme enrollment
I started the Apple Developer Program enrollment for my organization about 2 months ago. I received an email stating that Apple needed documentation, which they mentioned in an email titled “Request for Enrollment Documents” last week. However, I never received this email with the actual document request. I have written several times through the online platform in our account asking Apple to resend this email, but I have not received any reply for over a month. Instead, every Thursday I only receive the same automated email reminding me to upload the documents. I even called Apple Business Support, but they told me they could not help because the Apple Developer team is separate. How can I reach the correct team to resolve this issue?
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Sep ’25
Stuck After Paying – “You’ve already agreed to the Apple Developer Agreement” Loop
Hi, I need help resolving an enrollment issue. When I log into my Apple Developer account on the website, I only see the message: “You’ve already agreed to the Apple Developer Agreement.” After that, nothing else loads and I can’t continue. What I’ve tried: Paid the annual fee (it shows as charged). Logged in from iPhone (Developer app), Mac, Safari, and Chrome. Same error. Cleared cookies, tried private mode, and even changed my email. Contacted normal Apple Support (they couldn’t help). Tried to reach Developer Support but I can’t since I’m technically not enrolled. Other details: I can’t access App Store Connect. My Apple ID birthday is set to 15 October 2000. I’ve already accepted the Developer Agreement. Developer app shows an error whenever I try enrollment there. At this point, I’m stuck in a loop: Apple says I’ve already agreed, but my membership isn’t activated, and I can’t contact the right support channel.
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Sep ’25
Unable to Complete Apple Developer Enrollment – Account Issue
Dear Apple Developer Support Team, I am experiencing an issue when trying to enroll in the Apple Developer Program with my Apple ID . When I click “Join the Apple Developer Program,” a message appears stating: “Your account may have an issue. You need to resolve it before you can continue the enrollment process.” I have already contacted Apple Support multiple times in China, but the issue has not been resolved after several weeks. This is preventing us from completing the registration and moving forward with our app development. Could you please help us: Identify the specific issue with this account. Provide the steps required to resolve it. Expedite the process, as this delay is significantly affecting our business. Account details: Apple ID Region: China Mainland Enrollment type: Company/Organization We would greatly appreciate your assistance and a timely resolution. Please let us know if you require any additional documents or verification. Thank you for your support. Best rega
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Sep ’25
Reply to XCode Refuses to Load Team
so if you log in to developer.apple.com and click the Account tab, you see the missing team under your name? But in Xcode's Settings, you don't see that team under your account? That does sound frustrating. It has never happened to me, so I can't help directly. There is a link to Membership and Account help here: https://developer.apple.com/contact/topic/select good luck!
Sep ’25
iOS 26 PB5 CarPlay possibly crashing car's infotainment system
This is purely speculation (but I have reason to believe it is the case) because I'm trying to narrow it down but, has anyone reported CarPlay in iOS 26 Beta potentially crashing vehicle infotainment systems? I have a 2025 Jeep Wrangler which is running UConnect 5. I can't prove it is the case but since updating to IOS 26 PB, I've been noticing that my infotainment system in my vehicle has been freezing, locking up, and resetting upon boot. I can't narrow this down to the phone causing it, but I can't rule it out as of now. I know that most of our infotainment units that offer CarPlay are typically running off Android, but is there a possibility that the iOS Beta is crashing our infotainment units upon connection? Again, I am just posting this to see if a) anyone can confirm that yes CarPlay can crash the Android backend of infotainment units or b) if anyone has experienced odd issues with CarPlay and their vehicle's infotainment system either freezing, crashing, or rebooting since installing iOS Bet
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Sep ’25
Submission Rejected-5.1.1
Our app's core product is deep level aggregation of events that are otherwise available online through various websites, forums and FB pages. In short, the convenience of a centralized app to find this data IS the core value/utility of the app and is what we want behind the paywall. There are other features regarding calendar, favorites, maps etc. to improve UX however, this is not the subscription motivation in our eyes. How do we overcome the 5.1.1 rejection? See below... App Review Hello, Thank you for your response. Regarding 5.1.1, the app still requires users to register or log in to access features that are not account based. Specifically, the app requires users to register before browsing events. Apps may not require users to enter personal information to function, except when directly relevant to the core functionality of the app or required by law. To resolve this issue, revise the app to let users freely access the app's features that are not account based. The app may still requi
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Sep ’25
Sandbox Test Error
I have a few issues. Support consultants responded to my review file by saying they wanted the image. 1- I logged in with the sandbox account I used for testing and took a screenshot of the Paywall screen. However, they said this screenshot wasn't accepted. The documentation explains how to log in to Testflight with a sandbox account and test it, but even though I tried testing on two different devices, I couldn't log in to Testflight or get the image they requested. 2- I closed my privacy policy and terms of use, and there's no problem. What else should I do? I'm stuck on the Testflight and sandbox sections. Can you help ?
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Sep ’25
Payments paused
I got this email from Apple Due to the discontinuation of content associated with your vendor number x, your payments have been paused. We will continue to monitor this account and release your payments once customer refunds have been settled. Does anyone know what happened? I didn't discontinue any content.
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Sep ’25
How to remove app from app store without access to original account
Hi there, the company I work for recently decommissioned our app. Unfortunately, due to an acquisition a couple of years ago and staffing changes, we no longer have access to the original account that would have posted our app on the app store. Any idea how we can go about getting the app removed so we don't continue to have clients downloading an app that no longer works? Thank you!
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Sep ’25