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“Account Locked”

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App rejected asking for more info, no reply after 12 days.
Hi, A reviewer rejected my app and asked me to reply in the Resolution Center with an explanation about part of the subscription flow and to provide an additional demo account. I provided the requested information within about 30 minutes of the reviewer’s message. However, it has now been 12 days and I have not heard back from the reviewer. I also sent follow-up messages through App Store Connect and contacted Apple Support via email 5 days ago regarding this issue, but I still haven’t received a response. Is this normal in situations like this? What would be the best thing to do now — keep waiting, or submit a new build? Thank you.
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Active Membership but Xcode shows "Red X" at Certificates, Identifiers & Profiles
Hi everyone, I am struggling with a persistent issue regarding my Developer Program membership and Xcode syncing. Even though the Apple Developer Portal shows that my developer license is active and I have full access to App Store Connect, it is unfortunately not possible to sign applications with this account. It behaves as if the license wasn't active. The Symptoms: -Portal status: Active (Account Holder/Admin), -Xcode Settings: When I navigate to Settings > Accounts and select my team, there is a Red X displayed next to Certificates, Identifiers & Profiles., Xcode suggests there is an issue accessing these resources and I cannot sign any binaries. Confirmed the membership is active in the web portal. Everything seems configured correctly on the web side, but the account simply doesn't work locally in Xcode. Has anyone faced this specific Red X issue despite a valid membership? Is there a specific cache I need to clear or a way to force Xcode to re-fetch the correc
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First-time notarization submissions stuck "In Progress" for 72+ hours
Hi, I'm a new Developer ID account holder submitting my first app for notarization. All submissions have been stuck In Progress for 72+ hours. Apple System Status has shown all services operational throughout. Team ID: 4L9YA7S99L $ xcrun notarytool history --keychain-profile blackbox Successfully received submission history. history -------------------------------------------------- createdDate: 2026-03-09T11:19:41.697Z id: 2c0cdf3d-a3ac-4d86-8eb0-2f601b2d09c5 name: Blackbox-0.2.0.dmg status: In Progress -------------------------------------------------- createdDate: 2026-03-07T18:11:37.660Z id: 5ab09d84-b2e2-4738-9b63-100a7dd46882 name: Blackbox-0.1.0.dmg status: In Progress -------------------------------------------------- createdDate: 2026-03-06T22:47:21.410Z id: 1c90fa3e-c52a-4468-8056-06ff5d7d3752 name: Blackbox-0.1.0.dmg status: In Progress -------------------------------------------------- createdDate: 2026-03-06T22:34:55.803Z id: 4bbd6f77-7ff6-445f-817c-21f9909dfe7a name: Blackbox-0.1.0.dmg
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App stuck "In Review" for 20+ days – Is there a queue delay in March 2026?
My app has been stuck in the In Review state for over 20 days now (submitted in mid-February). It is now March, and I have had zero movement. What I’ve checked: Resolution Center: Empty. No pending questions or requests. Account Status: Active and in good standing. This delay is severely impacting our launch timeline. Is anyone else experiencing a similar Black Hole right now, or is it just me? If you managed to get yours unstuck, what did you do? Any advice from Apple staff or fellow devs would be greatly appreciated.
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Reply to Questions about VoIP Push compliance rules and CallKit handling
[quote='878946022, DTS Engineer, /thread/817976?answerId=878946022#878946022'] The ACTUAL enforcement mechanism is a second check in callservicesd that happens a few seconds (~7s) after the push is delivered to your app. [/quote] If I display CallKit immediately after receiving the callback, and then the function returns, but the call ends within 7 seconds, will the second check be considered a misuse? [quote='878946022, DTS Engineer, /thread/817976?answerId=878946022#878946022'] First off, my major question would be why are you doing this? [/quote] We did this for two reasons: 1.Using VoIP + CallKit ensures call arrival rates while allowing users to easily answer calls from the lock screen. 2. Keeping the custom in-app call UI in the foreground and disabling CallKit gives users the ability to switch network nodes, improving call quality when the network is poor. But now I understand, we can keep both CallKit and the custom in-app call UI. The custom in-app call UI provides network node switching cap
3w
Reply to Clarification on Allowed Uses of VoIP Push Notifications for Ending/Updating CallKit State
First off, as a side note, I'd strongly recommend reviewing this post to read about the newly introduced push delegate method, as it's a significant improvement over the previous API. However, I would like clarification about non-happy scenarios and when it is acceptable to use VoIP pushes to update or stop a CallKit ringing state. At a purely technical level, our only requirement is that your app must call reportNewIncomingCall for every VoIP push it receives. That also highlights the main downside of this approach, since inevitably means that your app will be forced to report extra calls which it would otherwise not have had to do. Any guidance on the recommended architecture for these cases would be greatly appreciated. My general view here is that this thinking: The server must inform User A that the call was rejected. ...is somewhat misguided, as it fails to account for the larger context all of this is happening in. More specifically, the basic call handling sequence looks like this: App Receiv
Topic: App & System Services SubTopic: General Tags:
3w
Reply to LiveCommunicationKit on watchOS: Displaying visual content during active call?
Unfortunately, on watchOS, the system doesn't seem to treat a video call any differently from an audio call and won't dismiss the system UI once it's answered. Basically... yes, that's what it does. watchOS VoIP support has a very narrow focus, which basically locks the screen into the CallUI in exactly the way you're describing. If you'd like this support to be expanded, please file a bug and post the bug number back here. We would like for our platform to be able to display visual content on the watch's screen during the call – in other words, we would like to be able to treat this as a video call. I believe the only way to do this at the moment is to stream the incoming video like any other video feed while using a PlayAndRecord audio session to capture audio from the user. __ Kevin Elliott DTS Engineer, CoreOS/Hardware
Topic: App & System Services SubTopic: General Tags:
3w
Reply to Device Token Not Invalidated After App Uninstall (iOS 26.4 Beta)
By saying token is invalidated I assume you are talking about receiving a 410 Error for your push request. This is not an issue new to iOS 26.4. It seems like it just happens that you may have encountered it just yet, or have not noticed it before. The 410 status was never meant to be a signal for developers to determine that the app has been removed. It is only a signal to the push provider server that they should stop using that token. Although this could mean that the app may have been removed, it could also mean the token has changed while the app is still installed. The app token may change due to certain system events. Deleting and reinstalling the app, restoring the device from a backup, resetting the device (and then installing the app), certain major iOS updates, transferring all apps and data to a new device are all events that will cause the token to change. Because of this, it is recommended that apps register for remote notifications at every launch. If the token has changed, the app would need t
3w
Questions About App Attestation Rate Limiting and AppID-Level Quotas
I’m looking for clarification on how rate limiting works for the App Attest service, especially in production environments. According to the entitlement documentation (https://developer.apple.com/documentation/BundleResources/Entitlements/com.apple.developer.devicecheck.appattest-environment), iOS ignores the environment setting once an app is distributed through TestFlight, the App Store, or Enterprise distribution, and always contacts the production App Attest endpoint. With that context, I have two questions: Rate‑Limiting Thresholds How exactly does rate limiting work for App Attest? Is there a defined threshold beyond which attestation requests begin to fail? The Preparing to Use the App Attest Service documentation (https://developer.apple.com/documentation/devicecheck/preparing-to-use-the-app-attest-service) recommends ramping up no more than 10 million users per day per app, but I’m trying to understand what practical limits or failure conditions developers should expect. Per‑AppID Budgeting If multip
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174
3w
Help App Review Delay - Apps stuck (+30 days)
I am writing regarding a significant delay in the review process for my apps: Day Check: Day Counter, FastTask, Cookie Fortune, and LexiCrash. My submission for Day Check (v1.0) has been 'Pending Review' since February 9th. I provided the requested information in the Resolution Center over a month ago, but I have received no follow-up, and the red alert remains active. This is now causing a bottleneck for my entire developer account. Could you please verify if my response was received or if further action is required on my part to move these apps forward? References: Day Check: 6758218778 LexiCrash: 6758558703 FastTask: 6759599830 Cookie Fortune: 6758163442 Most concerningly, even simple updates for my existing apps, such as Cookie Fortune, have been completely ignored and have not been reviewed or accepted for over a month
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Reply to Unable to Remove “Sign in with Apple” of my app
Hi @louisraverdy, @VIBEUP, @proever, Could you all please reply with your Feedback IDs? If you haven't submitted one yet, please review the steps described below. For issues occurring with your native app, perform the following steps: Install the Accounts/AuthKit profile on your iOS, macOS, tvOS, watchOS, or visionOS device. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS, macOS, tvOS, watchOS, or visionOS device. Create a report in Feedback Assistant, and ensure your feedback contains the following information: the primary App ID or Bundle ID the user’s Apple ID, email address, and/or identity token the sysdiagnose gathered after reproducing the issue the timestamp of when the issue was reproduced screenshots or videos of errors and unexpected behaviors (optional) For issues occurring with your website, ensure your feedback contains the following information: the primary App ID and Ser
3w
Sign in with Apple in a broken state (for my account)
I have a user (myself, during development) who originally signed in with Apple successfully. I attempted to revoke access via Settings > Apple ID > Sign-In & Security > Sign in with Apple, but the app appears stuck in the list and cannot be fully removed. Now when attempting to sign in again, the identity token contains the correct sub but email is undefined. According to Apple's documentation, Apple provides the user's email address in the identity token on all subsequent API responses. I've tried programmatically revoking via the /auth/revoke endpoint (received 200 OK), and I've implemented the server-to-server notification endpoint to handle consent-revoked events, but subsequent sign-in attempts still return no email. The same Apple ID works fine with other apps. Is there a way to fully reset the credential state for a specific app, or is this a known issue with partially-revoked authorizations?
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403
3w
Sign in with Apple in a broken state (for my account)
I have a user (myself, during development) who originally signed in with Apple successfully. I attempted to revoke access via Settings > Apple ID > Sign-In & Security > Sign in with Apple, but the app appears stuck in the list and cannot be fully removed. Now when attempting to sign in again, the identity token contains the correct sub but email is undefined. According to Apple's documentation, Apple provides the user's email address in the identity token on all subsequent API responses. I've tried programmatically revoking via the /auth/revoke endpoint (received 200 OK), and I've implemented the server-to-server notification endpoint to handle consent-revoked events, but subsequent sign-in attempts still return no email. The same Apple ID works fine with other apps. Is there a way to fully reset the credential state for a specific app, or is this a known issue with partially-revoked authorizations?
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435
3w
App rejected asking for more info, no reply after 12 days.
Hi, A reviewer rejected my app and asked me to reply in the Resolution Center with an explanation about part of the subscription flow and to provide an additional demo account. I provided the requested information within about 30 minutes of the reviewer’s message. However, it has now been 12 days and I have not heard back from the reviewer. I also sent follow-up messages through App Store Connect and contacted Apple Support via email 5 days ago regarding this issue, but I still haven’t received a response. Is this normal in situations like this? What would be the best thing to do now — keep waiting, or submit a new build? Thank you.
Replies
1
Boosts
0
Views
25
Activity
3w
Active Membership but Xcode shows "Red X" at Certificates, Identifiers & Profiles
Hi everyone, I am struggling with a persistent issue regarding my Developer Program membership and Xcode syncing. Even though the Apple Developer Portal shows that my developer license is active and I have full access to App Store Connect, it is unfortunately not possible to sign applications with this account. It behaves as if the license wasn't active. The Symptoms: -Portal status: Active (Account Holder/Admin), -Xcode Settings: When I navigate to Settings > Accounts and select my team, there is a Red X displayed next to Certificates, Identifiers & Profiles., Xcode suggests there is an issue accessing these resources and I cannot sign any binaries. Confirmed the membership is active in the web portal. Everything seems configured correctly on the web side, but the account simply doesn't work locally in Xcode. Has anyone faced this specific Red X issue despite a valid membership? Is there a specific cache I need to clear or a way to force Xcode to re-fetch the correc
Replies
3
Boosts
0
Views
297
Activity
3w
First-time notarization submissions stuck "In Progress" for 72+ hours
Hi, I'm a new Developer ID account holder submitting my first app for notarization. All submissions have been stuck In Progress for 72+ hours. Apple System Status has shown all services operational throughout. Team ID: 4L9YA7S99L $ xcrun notarytool history --keychain-profile blackbox Successfully received submission history. history -------------------------------------------------- createdDate: 2026-03-09T11:19:41.697Z id: 2c0cdf3d-a3ac-4d86-8eb0-2f601b2d09c5 name: Blackbox-0.2.0.dmg status: In Progress -------------------------------------------------- createdDate: 2026-03-07T18:11:37.660Z id: 5ab09d84-b2e2-4738-9b63-100a7dd46882 name: Blackbox-0.1.0.dmg status: In Progress -------------------------------------------------- createdDate: 2026-03-06T22:47:21.410Z id: 1c90fa3e-c52a-4468-8056-06ff5d7d3752 name: Blackbox-0.1.0.dmg status: In Progress -------------------------------------------------- createdDate: 2026-03-06T22:34:55.803Z id: 4bbd6f77-7ff6-445f-817c-21f9909dfe7a name: Blackbox-0.1.0.dmg
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1
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0
Views
130
Activity
3w
App stuck "In Review" for 20+ days – Is there a queue delay in March 2026?
My app has been stuck in the In Review state for over 20 days now (submitted in mid-February). It is now March, and I have had zero movement. What I’ve checked: Resolution Center: Empty. No pending questions or requests. Account Status: Active and in good standing. This delay is severely impacting our launch timeline. Is anyone else experiencing a similar Black Hole right now, or is it just me? If you managed to get yours unstuck, what did you do? Any advice from Apple staff or fellow devs would be greatly appreciated.
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2
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0
Views
158
Activity
3w
Reply to Questions about VoIP Push compliance rules and CallKit handling
[quote='878946022, DTS Engineer, /thread/817976?answerId=878946022#878946022'] The ACTUAL enforcement mechanism is a second check in callservicesd that happens a few seconds (~7s) after the push is delivered to your app. [/quote] If I display CallKit immediately after receiving the callback, and then the function returns, but the call ends within 7 seconds, will the second check be considered a misuse? [quote='878946022, DTS Engineer, /thread/817976?answerId=878946022#878946022'] First off, my major question would be why are you doing this? [/quote] We did this for two reasons: 1.Using VoIP + CallKit ensures call arrival rates while allowing users to easily answer calls from the lock screen. 2. Keeping the custom in-app call UI in the foreground and disabling CallKit gives users the ability to switch network nodes, improving call quality when the network is poor. But now I understand, we can keep both CallKit and the custom in-app call UI. The custom in-app call UI provides network node switching cap
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Views
Activity
3w
Reply to Unable to sign in to Sandbox Apple Account on Simulator
Didn't see that anyone replied to your post, but I'm experiencing the same issue. Can sign in to sandbox account on my device just fine but when I try on the simulator it does the same thing you described. Never lets me log in. There's nothing wrong with my sandbox account on my device.
Topic: App & System Services SubTopic: StoreKit Tags:
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3w
Reply to Clarification on Allowed Uses of VoIP Push Notifications for Ending/Updating CallKit State
First off, as a side note, I'd strongly recommend reviewing this post to read about the newly introduced push delegate method, as it's a significant improvement over the previous API. However, I would like clarification about non-happy scenarios and when it is acceptable to use VoIP pushes to update or stop a CallKit ringing state. At a purely technical level, our only requirement is that your app must call reportNewIncomingCall for every VoIP push it receives. That also highlights the main downside of this approach, since inevitably means that your app will be forced to report extra calls which it would otherwise not have had to do. Any guidance on the recommended architecture for these cases would be greatly appreciated. My general view here is that this thinking: The server must inform User A that the call was rejected. ...is somewhat misguided, as it fails to account for the larger context all of this is happening in. More specifically, the basic call handling sequence looks like this: App Receiv
Topic: App & System Services SubTopic: General Tags:
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Activity
3w
Reply to LiveCommunicationKit on watchOS: Displaying visual content during active call?
Unfortunately, on watchOS, the system doesn't seem to treat a video call any differently from an audio call and won't dismiss the system UI once it's answered. Basically... yes, that's what it does. watchOS VoIP support has a very narrow focus, which basically locks the screen into the CallUI in exactly the way you're describing. If you'd like this support to be expanded, please file a bug and post the bug number back here. We would like for our platform to be able to display visual content on the watch's screen during the call – in other words, we would like to be able to treat this as a video call. I believe the only way to do this at the moment is to stream the incoming video like any other video feed while using a PlayAndRecord audio session to capture audio from the user. __ Kevin Elliott DTS Engineer, CoreOS/Hardware
Topic: App & System Services SubTopic: General Tags:
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Activity
3w
Reply to Device Token Not Invalidated After App Uninstall (iOS 26.4 Beta)
By saying token is invalidated I assume you are talking about receiving a 410 Error for your push request. This is not an issue new to iOS 26.4. It seems like it just happens that you may have encountered it just yet, or have not noticed it before. The 410 status was never meant to be a signal for developers to determine that the app has been removed. It is only a signal to the push provider server that they should stop using that token. Although this could mean that the app may have been removed, it could also mean the token has changed while the app is still installed. The app token may change due to certain system events. Deleting and reinstalling the app, restoring the device from a backup, resetting the device (and then installing the app), certain major iOS updates, transferring all apps and data to a new device are all events that will cause the token to change. Because of this, it is recommended that apps register for remote notifications at every launch. If the token has changed, the app would need t
Replies
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Views
Activity
3w
Questions About App Attestation Rate Limiting and AppID-Level Quotas
I’m looking for clarification on how rate limiting works for the App Attest service, especially in production environments. According to the entitlement documentation (https://developer.apple.com/documentation/BundleResources/Entitlements/com.apple.developer.devicecheck.appattest-environment), iOS ignores the environment setting once an app is distributed through TestFlight, the App Store, or Enterprise distribution, and always contacts the production App Attest endpoint. With that context, I have two questions: Rate‑Limiting Thresholds How exactly does rate limiting work for App Attest? Is there a defined threshold beyond which attestation requests begin to fail? The Preparing to Use the App Attest Service documentation (https://developer.apple.com/documentation/devicecheck/preparing-to-use-the-app-attest-service) recommends ramping up no more than 10 million users per day per app, but I’m trying to understand what practical limits or failure conditions developers should expect. Per‑AppID Budgeting If multip
Replies
1
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0
Views
174
Activity
3w
Help App Review Delay - Apps stuck (+30 days)
I am writing regarding a significant delay in the review process for my apps: Day Check: Day Counter, FastTask, Cookie Fortune, and LexiCrash. My submission for Day Check (v1.0) has been 'Pending Review' since February 9th. I provided the requested information in the Resolution Center over a month ago, but I have received no follow-up, and the red alert remains active. This is now causing a bottleneck for my entire developer account. Could you please verify if my response was received or if further action is required on my part to move these apps forward? References: Day Check: 6758218778 LexiCrash: 6758558703 FastTask: 6759599830 Cookie Fortune: 6758163442 Most concerningly, even simple updates for my existing apps, such as Cookie Fortune, have been completely ignored and have not been reviewed or accepted for over a month
Replies
1
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0
Views
69
Activity
3w
Reply to Unable to Remove “Sign in with Apple” of my app
Hi @louisraverdy, @VIBEUP, @proever, Could you all please reply with your Feedback IDs? If you haven't submitted one yet, please review the steps described below. For issues occurring with your native app, perform the following steps: Install the Accounts/AuthKit profile on your iOS, macOS, tvOS, watchOS, or visionOS device. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS, macOS, tvOS, watchOS, or visionOS device. Create a report in Feedback Assistant, and ensure your feedback contains the following information: the primary App ID or Bundle ID the user’s Apple ID, email address, and/or identity token the sysdiagnose gathered after reproducing the issue the timestamp of when the issue was reproduced screenshots or videos of errors and unexpected behaviors (optional) For issues occurring with your website, ensure your feedback contains the following information: the primary App ID and Ser
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3w
Reply to Sign in with Apple in a broken state (for my account)
HI @proever, Marking this as a duplicate post. Let's continue this discussion on the thread below: Sign in with Apple in a broken state (for my account) https://developer.apple.com/forums/thread/814307?page=1#878949022 Cheers, Paris X Pinkney |  WWDR | DTS Engineer
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3w
Sign in with Apple in a broken state (for my account)
I have a user (myself, during development) who originally signed in with Apple successfully. I attempted to revoke access via Settings > Apple ID > Sign-In & Security > Sign in with Apple, but the app appears stuck in the list and cannot be fully removed. Now when attempting to sign in again, the identity token contains the correct sub but email is undefined. According to Apple's documentation, Apple provides the user's email address in the identity token on all subsequent API responses. I've tried programmatically revoking via the /auth/revoke endpoint (received 200 OK), and I've implemented the server-to-server notification endpoint to handle consent-revoked events, but subsequent sign-in attempts still return no email. The same Apple ID works fine with other apps. Is there a way to fully reset the credential state for a specific app, or is this a known issue with partially-revoked authorizations?
Replies
1
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0
Views
403
Activity
3w
Sign in with Apple in a broken state (for my account)
I have a user (myself, during development) who originally signed in with Apple successfully. I attempted to revoke access via Settings > Apple ID > Sign-In & Security > Sign in with Apple, but the app appears stuck in the list and cannot be fully removed. Now when attempting to sign in again, the identity token contains the correct sub but email is undefined. According to Apple's documentation, Apple provides the user's email address in the identity token on all subsequent API responses. I've tried programmatically revoking via the /auth/revoke endpoint (received 200 OK), and I've implemented the server-to-server notification endpoint to handle consent-revoked events, but subsequent sign-in attempts still return no email. The same Apple ID works fine with other apps. Is there a way to fully reset the credential state for a specific app, or is this a known issue with partially-revoked authorizations?
Replies
1
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0
Views
435
Activity
3w