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“Account Locked”

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Reply to My Apple developer account has been locked and cannot be used
I seem to be having the same issue with an apple account I had created. Shortly (within a day) after it was created it became locked with no explanation. I have been told by Apple Support that they are unable to tell me why the account was locked, and have not provided any path forward. Have you made any progress on this? The only think I can think is that my account was flagged because I am using a custom domain for my email address. But its hard to say if that is truly the case.
Feb ’25
Locked Out Loop
I am verifying my new account. However in my first log in it says my account is locked. When I try to get a new password, it is now showing a different phone number to verify that isn't mine. Now I am stuck in the loop where I can't contact support as Apple doesn't share support email or phone number details unless you log in, so now I'm stuck in a loop. Any help Apple Support, can you send me your email?
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61
Feb ’26
Reply to Sonoma beta and AppleID, managed by profile?
It appears that if you restrict changes under the Screen Time options on any iOS device on an account, it will restrict those changes on any other iOS or MacOS device on that account. This capability was apparently driven by Parental Controls considerations and designed to prevent a child from changing iCloud account parameters that would allow them to remove the controls from any device on which they have an account. Many of us use this feature to prevent access to a stolen iPhone with a stolen pin that would allow changing iCloud account parameters without an iCloud password. It would be nice, but is not possible now, to be able to lock down an iPhone without also locking down an iPad and a Mac. The Mac getting locked is particularly problematical because the alternate Screen Time PIN access is not available on MacOS.
Topic: App & System Services SubTopic: Core OS Tags:
Sep ’23
Calling in locked state
i have one doubt need to clarify , i am working on calling functionality and in locked state need to ask open locked screen before answer, to run the app , so what is the api to ask the user open locked screen before answering ?
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539
May ’22
Random lock
My iphone 11 locks itself while being used randomly once when its battery percentage is below 50% then i have to unlock it to continue what i was doing is that a software glitche or something else ?? i bought it brand new a month ago
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0
658
Jan ’21
lock apps from moving on lock screen
much like the notes app, would be it be some way to lock apps on a home screen pages from moving around unintentionally to another home screen? i’ve had several occasions where my phone screen apps get moved around by having the device in awkward positions or holding it a funny way (i.e getting out of a car in a tight space, while holding your phone). i’m not sure whether this is or is not a feature yet, but, any insight would be appreciated!
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0
374
Apr ’22
W-8BEN citizenship field locked to Thailand + bank account stuck in Processing
Hi, I'm running into two related issues in App Store Connect under Business > Agreements, and Apple Developer Support hasn't responded to my case in a while. U.S. Form W-8BEN — On Line 2 (Country or Region of Citizenship), the field is automatically set to Thailand and is read-only. I am a Russian citizen; Thailand is only my current country of residence, not my citizenship. I have not submitted the form yet, and there's no way to edit this field myself. Bank Account stuck in Processing — my bank account (Citibank NA, United States, USD) has been in Processing status for two weeks with no change, despite all tax information being submitted. This seems to be blocking the Paid Apps Agreement from activating. Has anyone run into either of these and found a way to resolve it, or know the right way to escalate? Thanks in advance.
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55
Aug ’26
NSURLCredential when locked
I am building an app that is highly reliant on a web service API that requires HTTP Basic Authentication.
I use NSURLCredentials with Permanent persistance to store the user's username and password, and use that while making GET or POST Requests. This works very well if the app is in the foreground or in a background fetch, as long as the screen is not locked. If a background fetch occurs when the screen is locked, I get a 401 unauthorized error(which I see in the Xcode console). I believe this is due to NSURLCredential being unable to access Keychain stored items when the screen is locked. How can I set NSURLCredential to Allow after first unlock or Allow Always, so that it can access keychain even when the the device is on the lockscreen?
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206
Jul ’16
iCloud lock
As a developer, are we able to use a iCloud locked device for a test unit and if so do we have ability to remove iCloud lock from device and process?
Replies
6
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0
Views
3.3k
Activity
Sep ’16
Reply to My Apple developer account has been locked and cannot be used
I seem to be having the same issue with an apple account I had created. Shortly (within a day) after it was created it became locked with no explanation. I have been told by Apple Support that they are unable to tell me why the account was locked, and have not provided any path forward. Have you made any progress on this? The only think I can think is that my account was flagged because I am using a custom domain for my email address. But its hard to say if that is truly the case.
Replies
Boosts
Views
Activity
Feb ’25
Locked Out Loop
I am verifying my new account. However in my first log in it says my account is locked. When I try to get a new password, it is now showing a different phone number to verify that isn't mine. Now I am stuck in the loop where I can't contact support as Apple doesn't share support email or phone number details unless you log in, so now I'm stuck in a loop. Any help Apple Support, can you send me your email?
Replies
0
Boosts
0
Views
61
Activity
Feb ’26
Activation lock
Does anyone know how to access the activation lock on the Apple Watch app?
Replies
2
Boosts
0
Views
1.1k
Activity
Jul ’15
Reply to Sonoma beta and AppleID, managed by profile?
It appears that if you restrict changes under the Screen Time options on any iOS device on an account, it will restrict those changes on any other iOS or MacOS device on that account. This capability was apparently driven by Parental Controls considerations and designed to prevent a child from changing iCloud account parameters that would allow them to remove the controls from any device on which they have an account. Many of us use this feature to prevent access to a stolen iPhone with a stolen pin that would allow changing iCloud account parameters without an iCloud password. It would be nice, but is not possible now, to be able to lock down an iPhone without also locking down an iPad and a Mac. The Mac getting locked is particularly problematical because the alternate Screen Time PIN access is not available on MacOS.
Topic: App & System Services SubTopic: Core OS Tags:
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Views
Activity
Sep ’23
Activation locked
Please, can someone put me through about why Apple keep declining activation lock after uploading receipt of purchase.
Replies
0
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0
Views
222
Activity
Oct ’24
Actication Lock
My brother gave me his old iPhone 5s and it’s actication locked how can I get it removed without a computer if possible
Topic: Code Signing SubTopic: General Tags:
Replies
0
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0
Views
236
Activity
Jul ’20
Device Locked
My watch had this error message for a few days. can you help to unlock? Device locked. Unlock iPhone to start using and I can’t even. Attached a photo🤦🏻‍♂️
Replies
2
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0
Views
449
Activity
Mar ’23
Reply to Can't sign into iTunes
My account is getting locked every time I log into iTunes/App Store on my phone. This is a problem...
Topic: App & System Services SubTopic: Core OS Tags:
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Activity
Sep ’15
Calling in locked state
i have one doubt need to clarify , i am working on calling functionality and in locked state need to ask open locked screen before answer, to run the app , so what is the api to ask the user open locked screen before answering ?
Replies
0
Boosts
0
Views
539
Activity
May ’22
Random lock
My iphone 11 locks itself while being used randomly once when its battery percentage is below 50% then i have to unlock it to continue what i was doing is that a software glitche or something else ?? i bought it brand new a month ago
Replies
0
Boosts
0
Views
658
Activity
Jan ’21
lock apps from moving on lock screen
much like the notes app, would be it be some way to lock apps on a home screen pages from moving around unintentionally to another home screen? i’ve had several occasions where my phone screen apps get moved around by having the device in awkward positions or holding it a funny way (i.e getting out of a car in a tight space, while holding your phone). i’m not sure whether this is or is not a feature yet, but, any insight would be appreciated!
Replies
0
Boosts
0
Views
374
Activity
Apr ’22
W-8BEN citizenship field locked to Thailand + bank account stuck in Processing
Hi, I'm running into two related issues in App Store Connect under Business > Agreements, and Apple Developer Support hasn't responded to my case in a while. U.S. Form W-8BEN — On Line 2 (Country or Region of Citizenship), the field is automatically set to Thailand and is read-only. I am a Russian citizen; Thailand is only my current country of residence, not my citizenship. I have not submitted the form yet, and there's no way to edit this field myself. Bank Account stuck in Processing — my bank account (Citibank NA, United States, USD) has been in Processing status for two weeks with no change, despite all tax information being submitted. This seems to be blocking the Paid Apps Agreement from activating. Has anyone run into either of these and found a way to resolve it, or know the right way to escalate? Thanks in advance.
Replies
0
Boosts
0
Views
55
Activity
Aug ’26
NSURLCredential when locked
I am building an app that is highly reliant on a web service API that requires HTTP Basic Authentication.
I use NSURLCredentials with Permanent persistance to store the user's username and password, and use that while making GET or POST Requests. This works very well if the app is in the foreground or in a background fetch, as long as the screen is not locked. If a background fetch occurs when the screen is locked, I get a 401 unauthorized error(which I see in the Xcode console). I believe this is due to NSURLCredential being unable to access Keychain stored items when the screen is locked. How can I set NSURLCredential to Allow after first unlock or Allow Always, so that it can access keychain even when the the device is on the lockscreen?
Replies
0
Boosts
0
Views
206
Activity
Jul ’16