In order to submit my new subscription for review I need to upload a screen. No matter what resolution image I upload it fails saying "Your file could'nt be save. Try again if the problem persists, contact us" I am using many different types of simulators (Iphone 15 - Iphone Xs) and physical devices to take a screenshot and nothing is accepted. I can see the error message being returned from apples API is "IMAGE_BAD_DIMENSIONS_SM_LESS_MIN" so assume its a resolution issue. I am following the current guidelines here: https://developer.apple.com/help/app-store-connect/reference/screenshot-specifications

Hello, We are seeing some confusing output from an App Store Connect API service: https://developer.apple.com/documentation/appstoreconnectapi/list_all_price_points_for_an_app curl -H 'Authorization: Bearer <REDACTED>' 'https://api.appstoreconnect.apple.com/v1/apps/354902315/appPricePoints?limit=200&filter[territory]=USA' { "data" : [ ... ], "links" : { "self" : "https://api.appstoreconnect.apple.com/v1/apps/354902315/appPricePoints?filter[territory]=USA&limit=200", "next" : "https://api.appstoreconnect.apple.com/v1/apps/354902315/appPricePoints?cursor=AMg.AMZSC44&filter[territory]=USA&limit=200" }, "meta" : { "paging" : { "total" : 658, "limit" : 200 } } } The above API call is successful for us and returns a list of price points for the app. However, it appears to be missing some values - the full set from the above API call indicates that there are 658 entries, but if we call the same service for a different app there is a larger result set: curl -H 'Authorization: Bearer <REDACTED>' 'https://api.appstoreconnect.apple.com/v1/apps/947178208/appPricePoints?limit=200&filter[territory]=USA' { "data" : [ ... ], "links" : { "self" : "https://api.appstoreconnect.apple.com/v1/apps/947178208/appPricePoints?filter[territory]=USA&limit=200", "next" : "https://api.appstoreconnect.apple.com/v1/apps/947178208/appPricePoints?cursor=AMg.AMeaC5w&filter[territory]=USA&limit=200" }, "meta" : { "paging" : { "total" : 801, "limit" : 200 } } } Why is a larger set available for one app and not the other and how can I make the same set available for all of our organization's apps?

In App Store Connect, is an organization's Legal Entity name separate from the App Store display name? My organization currently has the same name for both App Store display name and Legal Entity name. It contains an apostrophe, which is desired on the App Store for brand consistency. However, an apostrophe is no longer permitted in the Legal Entity name (it was entered in before that restriction came into effect). If I remove the apostrophe from the Legal Entity name to satisfy compliance warnings, will that update the App Store display name as well? I ask here because I'm supposing that if I remove the apostrophe and it does update the display name, the input validation won't let me enter it back. Any help would be appreciated - thanks!

My app was rejected due to Wrong OTP issue. But when I test using the same credentials it works fine. I am not able to reproduce the rejected issue. How I will check that issue ? In our previous build getting same issue but after few communication it was approved automatically. May I know why it is happen every times?

We run automated app uploads to Appstore Connect and TestFlight from our company servers, which are behind a firewall. Our firewall is configured to allow connections to the HTTPS servers listed in the Transporter User Guide The problem is, Apple adds new servers (e.g northamerica-1.object-storage.apple.com) to this list without prior announcements and this breaks our automated uploads because our firewalls are not yet updated with the new servers. Transporter logs report vague errors which are difficult to correlate with the new servers that were added. For example, the error msg is: [06:45:19]: [iTMSTransporter] data: null [06:45:19]: [iTMSTransporter] } [06:45:19]: [iTMSTransporter] buildAssetSpi: class BuildRelationshipsBuildAssetDescription { [06:45:19]: [iTMSTransporter] links: class AlbumLocalizationRelationshipsAlbumLinks { [06:45:19]: [iTMSTransporter] self: https://contentdelivery.itunes.apple.com/<redacted>/iris/v1/builds/<redacted>/relationships/buildAssetSpi [06:45:19]: [iTMSTransporter] related: https://contentdelivery.itunes.apple.com/MZContentDeliveryService/iris/v1/builds/<redacted>/buildAssetSpi [06:45:19]: [iTMSTransporter] } [06:45:19]: [iTMSTransporter] data: null [06:45:19]: [iTMSTransporter] } [06:45:19]: [iTMSTransporter] } [06:45:19]: [iTMSTransporter] links: class ResourceLinks { [06:45:19]: [iTMSTransporter] self: https://contentdelivery.itunes.apple.com/MZContentDeliveryService/iris/v1/builds/<redacted> [06:45:19]: [iTMSTransporter] } [06:45:19]: [iTMSTransporter] } [06:45:19]: [iTMSTransporter] [2024-03-11 06:45:17 GMT] <main> DBG-X: Returning 1 [06:45:19]: iTunes Transporter output above ^ [06:45:19]: <redacted>.ipa11966153618006795338-swinfo.plist (1) - Bad Status received from server: 401 The above error had nothing to do with authentication or incorrect tokens. We solved it by adding "northamerica-1.object-storage.apple.com" to our firewalls and retrying appstore connect upload. I'm trying to figure out ways to solve this problem. Is there any way to subscribe to Apple notification emails/RSS feeds etc to get to know about new servers being added ahead of time ? Are the wildcard domains - *.object-storage.apple.com *.blobstore.apple.com sufficient to cover any new server that Apple adds to the list mentioned in the Transporter Guide ?

While this isn't an issue directly related with programming, I would like to share my frustration with Apple Care and their knowledge of how App Store and third-party apps work. Perhaps someone at Apple can do something about it. Every now and then a user of one of my apps contacts me asking why they get an error when downloading or updating the app in the App Store ("Unable to Download App. “App” could not be installed. Please try again later."). I tell them that third-party developers have no power over the App Store or its download/update process, and this is an issue they have to solve with Apple Care. But when they contact Apple Care, they are told that since it's an issue with a third-party app, they have to contact the app developer. Sometimes the user is more inclined to believe what Apple Care tells them and they get angry at me. In any case, I feel helpless and frustrated, because I would love to help them, but have no means of doing so. There is something about the concept of App Store that makes some users believe that third-party developers have more power than they actually have: sometimes, for example, users contact me directly, or even leave reviews on the App Store, asking for a refund, which of course only Apple can do. Have you had a similar experience? Can some engineer at Apple instruct Apple Care that third-party developers cannot help with App Store download/update issues, so that App Store users don't get mad at the app developers for not being able to install/update their app?

On App Store Connect, we're required to upload a screenshot of in-app purchase screens to submit them for approval. Unfortunately the uploader only seems to work about 5% of the time, with it failing (see screenshot) every other time. I've tried several different browsers and it's the same every time. Can something please be done about this? It's not acceptable for the developer tooling to be this buggy, and it's preventing many people from being able to submit in-app purchases.

Before Apple Silicon was a thing, I published a separate version of my iOS app for macOS. I'm no longer able to maintain this version, so I would like users to be able to use the iPadOS version of my app on Apple Silicon. Unfortunately I can't make it available through Prices &amp; Availablity, because it says: "Once your macOS version has been approved, your iOS app will no longer be available to Mac users." (translated from the German user interface) How do I remove the previous version and publish the iPadOS version to the mac app store?

I'm trying to submit an app that we have successfully tested in TestFlight. After completing all the distribution steps and submitting for review, the review is failing with the response: "Your app version was rejected and no other items submitted can be accepted or approved. You can make edits to your app version below." I haven't received an details in app or via email to provide further information. The version in TestFlight that I have uploaded is: v1.0.23(23). When entering the distribution details, and from the rejection response., it looks like the version number I'm entering on the main distribution page is the issue - maybe? I have tried entering 1.0.23, 1.0.23(23), even just 1.0 - but it constantly keeps getting rejected. Is it really the version no. that is wrong, or potentially something else? How can I get more information on why the submission was rejected?

I know that most people on this forum will likely not be lawyers, but I am hoping someone with experience or insight can point me in the right direction. I am trying to publish an application to the iOS app store and getting ready to publish, but I never addressed the part about export control documentation. I use some hardware components made in the UK, and the only cryptography I'm aware of using is HTTPS and AES-128 (LoRa security) in the hardware. My app will only be available in the U.S. I will not be exporting any data or hardware, and everything I am hosting my application on is in the U.S. Does my application still fall under the EAR? Or is it something else I am supposed to be looking for? Someone I originally asked this about said that simply using imported hardware means it falls under the EAR, but that doesn't make sense to me. I am new to all of this, so if anyone can at least point me in the direction to look or has experience, that would be greatly appreciated.

I currently have an app listed in the App Store under my company's name. Recently, we restructured our company and adopted a new name that better reflects our product. My question is: Can I update our company name and DUN (Data Universal Numbering) number in the App Store, or do I need to create a new account for our restructured company? Alternatively, should I submit the updated version of the app under the original company name and DUN number?

In my iOS app, I'm planning to use CryptoKit to decrypt a data file downloaded remotely from my backend servers. I'm only using standard cryptography provided by iOS itself (Swift CryptoKit framework). According to App Store Connect documentation: "You're required to provide documentation if your app contains any of the following: Encryption algorithms that are proprietary or not accepted as standard by international standard bodies (IEEE, IETF, ITU, etc.) Standard encryption algorithms instead of, or in addition to, using or accessing the encryption within Apple's operating system" I assume that since I am only using cryptography provided by the underlying OS itself, I can safely set ITSAppUsesNonExemptEncryption to NO. Can someone provide me with some guidance or opinion? Thank you!

Hi, Our organization has an app that serves as the remote control for an IoT device. The app is free, with no in-app purchases. Any person who purchases the IoT device can use the app for free to set up the device. Can I opt for non-trader status for the app?

Cloud not create new app version, error show "An error has occurred. Try again later" App: TS Track Build Identifier: com.ts.track

Hello! I am having issues retrieving data from the Apple Store Connect API. Here is the call I am making: $headers = New-Object "System.Collections.Generic.Dictionary[[String],[String]]" $headers.Add("Authorization", "Bearer SECUREINFORMATION") $response = Invoke-RestMethod 'https://api.appstoreconnect.apple.com/v1/analyticsReports/r39-871f60a5-f26a-4de8-8fae-a9a1d506c1a0/instances' -Method 'GET' -Headers $headers $response | ConvertTo-Json I have removed the JWT token for privacy. Here is the response I am receiving: { "data": [], "links": { "self": "https://api.appstoreconnect.apple.com/v1/analyticsReports/r39-871f60a5-f26a-4de8-8fae-a9a1d506c1a0/instances" }, "meta": { "paging": { "total": 0, "limit": 50 } } } The issue is that no matter what filters I apply to my call or which ID I select to view instances for I am always returned an empty array. This is a problem because I need to download report data for our organisations apps using the API. Please let me know how I restructure my call to be returned valid information. Feel free to reach out if there is any other information required!

Hello, I'm unsure what option to select when it comes up to specify what type of encryption my app is using and if en export compliance is required to distribute my app in France. The app is using SSL certificates to communicate with a connected device, such as https works. I have to select one of the following options: Encryption algorithms that are proprietary or not accepted as standard by international standard bodies (IEEE, IETF, ITU, etc.) Standard encryption algorithms instead of, or in addition to, using or accessing the encryption within Apple's operating system Both algorithms mentioned above None of the algorithms mentioned above Does SSL (RSA, SHA-1, etc.) falls under A) "standard encryption algorithms" or is that something that is provided by default on the OS and falls under B) "accessing the encryption within Apple's operating system" ?? If B) I would need to check the "None of the algorithms"-option because I do not use standard encryption "instead of, or in addtion to", only OS provided encryption. Am I right? Or does SSL is not used as standard in the OS and falls under A) ??

After deleting custom product pages, can I see the deleted custom product pages data in App Analytics?

Hello, I need to be sure we are doing correct. Can we clarify we can present list of available subscriptions and current subscription to the user in the iOS app where we don't use any payments inside. We have payments only on the web page. Basically our subscriptions allow users to extent hardware devices our consumers buy at us. It's clear for us that we are not able to call for actions for payments and we are not able to user other payment methods in the app. But it's not clear for me if we are allowed to show subscriptions without any action for payments. Here is Description of Business Model In one of the first submissions of our app to the app store about 5 years ago we clarified our business model in detail during the review and it was confirmed that it is fine for this model to collect a fee outside of the app. The main reason was that the value creation happens fully outside of the app. The model did not change since. We are happy to describe here our business model in more detail. The Solar Manager System comprises a hardware https://www.solarmanager.ch/produkt/gateways/,, a backend, a web application and an app (the one under review). The hardware gateway is optimizing the own consumption of solar systems in residential homes. This hardware gateway is locally installed in the home of the user and communicating to many home appliances (battery, PV inverter, car charger, …). The main value creation to the end user is that his home appliances are controlled such to optimize for highest solar consumption and in some cases dynamic electricity tariffs. This means our hardware is starting / stopping / controlling theses devices locally directly via different interfaces. Different algorithms are running directly on the hardware to perform such optimizations. Our backend and web front-end are used to configure the devices and prioritize devices according to the user need. For the first year in 2018 our system was running without any app. It was only hardware, backend and front-end. Also we have a support team answering questions and phone calls from users that have a problem with the system. For this system we have a one time fee to buy the hardware device that is then installed locally in the home of the user. Additional we have a yearly fee to cover cost for data storage, development costs of backend and front-end, and to cover our support. This fee is collected through a payment system in our backend. It can be accessed from the front-end. Depending on the amount of data stored, number of external devices connected to our hardware and the amount of support given to the user there are different levels for the fee. The fee is directly related to the data storage cost, the backend needs, and the support effort. The fee is not collected for digital content consumed through the app. Thanks.

Team, We are trying to publish new app (Under new brand label) for newly acquired company. app update is rejected for the reason: Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage The app must be published under a seller and company name that is associated with the organization or company providing the services. In this case, the app must be published under a seller name and company name that reflects the institution name. Any suggestions??

I have been trying to enroll onto the program for sometime now but it doesn't go through. I provided every detail accurately but still haven't received any meaningful update. Is it normal that during the purchase we aren't asked to provide the CVV number of our credit card hence payment couldn't be processed or what? The email I received highlighted an enroll request and order. I have consistently sent so many messages but no replies. If the wait time is even a year, isn't it advisable to make it known to the people rather than making it seem an easy process of only two business days. The time I received has long elapsed and I don't how to go about it now. Nothing works.