Hi, can some one please guide how to contact apple support for the verification process the only way is to contact via email but every time i sent them an email from there website i get an automated reply and no ones contact me it's been days i need to migrate my account from individual to organization already submitted all my details business information D.U.N.S number etc but no luck. Please guide how can we process our request? Thank you

I initially released my app in English only and after about a year I added support for 4 more languages, now English is not being shown in the list of languages on the App Store. The primary language in App Store Connect is English (U.K.). The app seems to work fine, the content is being shown in English for me. Anyone know how I could fix this?

I have been appealing to Apple to delete this rejected build since we have a new API and an upgraded new build with new IOS version to submit but we must up a version from 2 to 3. But the review BOT, I believe, doesn't read my appeal. It keeps responding with exactly the same rejection notes as before. I don't see the [+] button top left so I can't add a new version. I sent emails and made appeals to the "Review Board" link and submitted a case. There has been no response. It's been over a month. Can anyone recommend a solution, please?

I've been trying to add my bank info to my account on AppStore connect, but nothing seems to work. Even searching for my bank does not work for me. Even tried searching for any other bank does not work. Keeps giving error messages. Anyone else experiencing this issue?

I've submitted my app on May 17, 2025, and has been stuck 'in review' since (9+ days). I've contacted support numerous times with little success. One support rep said that my app was "expedited" 5 days ago, but not changes to the status of my app since. I'm afraid of deleting the submission and resubmitting as it might repeat this long process. Getting my app reviewed and hopefully listed on the app store as soon as possible is absolutely crucial to the success of my company. And every day spent 'in review' is a huge hurt on the conversions/sales on the people already waiting to try the app. Any help or visibility would be appreciated

I submitted my app to be reviewed on May 17, 2025. I've contacted support via phone and email a number of times without much success. One support member said my app was "expedited" on May 23 (5 days ago), but still nothing. I don't want to delete the submission of my app and try again only to repeat this long wait time. Having the app accepted and listed on the app store as soon as possible, since customers who've given us their email for pre-launch are waiting for the app to be public, thus hurting sales (every day this problem persists). Any help or visibility would be appreciated.

真诚地 We submitted updates for our applications on May 24, 2025, to make them available to new customers. As of today, the applications remain "in review," and we have not received any communication from your team. Please note that we revised the application names based on previous feedback from App Review. The availability of these apps in the store is critical to our operations, as our customers are eagerly awaiting access, and the delay is negatively impacting our sales. The lack of expedited service is frustrating, especially given our annual developer program fee. We would appreciate greater transparency regarding potential slowdowns (e.g., during peak periods like Christmas). Any assistance or visibility into the review timeline would be greatly appreciated. Thank you for your support, and best wishes to my fellow developers on your team. Sincerely,

Hi, I've uploaded a new version of my Mac app after being rejected by Apple. I usually get a "new version section" where I pick out the version that I just uploaded. I am NOT getting that choice. Did Apple change something that I'm not aware of? Thank you, Dan Uff

Hi Developers, I'm encountering persistent validation errors in Xcode 16.3 (16E140) on macOS 15.4.1 (24E263) with M1 when archiving and distributing a macOS app (Developer ID signing + notarization). App Structure: A native Swift/Obj-C wrapper app that launches a nested .app inside its Resources. The nested app is built with PyInstaller and includes: A Python core Custom C++ binaries Many bundled .so libraries (e.g., from OpenCV, PyQt/PySide) Issues During Validation: App Sandbox Not Enabled Error: App Sandbox missing for NestedApp.app/Contents/MacOS/NestedExecutable. Question: For Developer ID (not App Store), is sandboxing strictly required for nested PyInstaller apps? If the wrapper is sandboxed, must the nested app be as well? Given the PyInstaller app's nature (requiring broad system access), how should entitlements be managed? Upload Symbols Failed Errors for missing .dSYM files for: The nested app’s executable Custom C++ binaries .so files (OpenCV, PyQt, etc.) These are either third-party or built without DWARF data, making .dSYM generation impractical post-build. Question: Are these symbol errors critical for Developer ID notarization (not App Store)? Can notarization succeed despite them? Is lack of symbol upload a known limitation with PyInstaller apps? Any best practices?

Is this a valid thing to include in the Info.plist file? If so is a category of public.app-category.astronomyvalid? I couldn't find that, but the categories I did find seemed very limited.

Hi! We have a critical in-app launch coming soon and already missed one due to longer than expected review process. I even requested an expedited review last Saturday, but it's still "Waiting for review". We also have a patch version waiting that we would send to review right after the current one is approved. Or should we reject the current submission and submit the patched version (and request expedited review) or would that just drop us back to the end of the line? Help appreciated, thank you. 🙏

Hello Apple Developer Support, Please we are writing to respectfully seek your assistance regarding the current status of our app submission. As of today, it has been six (6) full days since we received the last correspondence through our Apple Developer account. In that last message, we were informed that our app and the information we submitted had been successfully acknowledged, and we were kindly asked to allow additional time for the review process. While we absolutely understand and respect the importance of a thorough app review — especially for ensuring compliance, security, and overall app quality on the App Store — the extended delay without further updates has become a serious concern for us, and we are reaching out in hopes of getting some clarification or an approval update. Our situation is quite time-sensitive. We have been preparing for our app launch for a long time, and we have communicated a specific release date to our users and clients. Unfortunately, with no update from the review team and our planned launch date fast approaching, we are now in a position where we might miss this window. This could lead to broken promises to our users and potentially damage the trust we’ve worked hard to build with them. We are not trying to rush or pressure the team — we deeply respect the process and the work that goes into it. Rather, we are simply trying to understand where things currently stand so we can better manage expectations on our side, and possibly make informed decisions if any contingency plans are needed. We have reviewed all communications thoroughly and have ensured that no additional information was requested from our side. If there is any action needed on our end, we would be more than happy to respond immediately and provide anything that could assist in moving the review process forward. We sincerely hope this message can help prompt a follow-up or at least help us understand what the next steps might be. If there is a known backlog or expected delay duration, even having that context would go a long way in helping us communicate transparently with our users and stakeholders. We’re excited to bring our app to the App Store and share the hard work we’ve put into its development with the iOS community. We appreciate your time, support, and the dedication the App Review team gives to making the App Store a safe and high-quality environment for all users. Thank you in advance for your help.

We're planning on increasing the price of our ios in-app subscription. We will select the option "Keep the current price for existing subscribers" Reading this https://developer.apple.com/help/app-store-connect/manage-subscriptions/manage-pricing-for-auto-renewable-subscriptions/, it's not clear if existing subscribers will be notified of the change in pricing (even though that change won't impact them) or not?

We have an iOS app which is currently available in AppStore. Now we are enabling Mac Catalyst support for the Mac users. As our app is contains In App purchases and it is working fine in iOS devices. But when we try to purchase subscriptions from Mac Catalyst app using TestFlight, it gives the error “Your account is not valid for use in the U.S. store. You must switch to the Japan store before purchasing.” Then after we have checked an AppStore region and the region is already Japan. Any assistance would be appreciated.

Hi, can someone explain me why there is so huge difference between download and install size? I get it that download is compressed but there difference is really huge.

Hi everyone, I'm working on an iOS app developed with React Native (version 0.69.4), and I'm running into an issue when trying to upload the archive to App Store Connect. My app is designed to work only in landscape orientation, so in Xcode I’ve set the supported interface orientations accordingly—only landscape left and landscape right are checked, and portrait options are unchecked. However, when I try to upload the build to App Store Connect, I receive an error indicating that the app must support the portrait orientation on iPhone. The upload process is being blocked due to this setting. For the functionality and layout of the app, supporting portrait mode is not ideal. Is there any recommended way to configure an app so that it can still be uploaded successfully while supporting only landscape orientation on iPhones? Any advice or workarounds would be greatly appreciated. Thanks in advance!

Hi, I've developed an app that's only useful for me and my wife. I can get it on my phone albeit temporarily. I'm considering subscribing so I can keep the app on my phone, and share with my wife. However I don't want the app to be for public consumption. I found "Unlisted app distribution" notes but want to check that would be accessible under the $99/year option, and that its not part of a business like sub? This is all under the assumption there is no other way to get the app on our phones.

Since some time now, when users try to buy my App on the Mac App Store or want to start the trial, the system dialog to confirm the purchase is not working correctly. The dialog is sticking to the upper border of the screen behind the menubar and can‘t be moved. And - this is the real problem - users can not confirm the purchase, because the button (or Touch ID field) is not shown. Only the cancel button is there and clickable. Usually (where the arrow points) there is the Touch ID symbol, the password field or purchase button. Any ideas?

Hello, I am in the process of submitting my first app to the app store and im stuck on the question where it asks for a amil and password, since my app only has sign in with apple I can't create an emil and password for them. How do i get around this?

アプリに課金を実装しようと思うのですが、もし不正利用された場合、アプリ側は基本的にApp Storeを通じて対応するよう案内するのが一般的と思いますが、Apple ID不正利用時とクレジットカード不正利用時で、アプリ側が行う標準的な対応プロセスは変わるのか教えていただきたいです。 また下記内容は標準的な対応プロセスとして問題ないでしょうか？
 ■Apple ID不正利用時 → ユーザー自身がAppleサポートに連絡し、パスワード変更・二段階認証の設定・不正購入の返金申請などを行うよう案内する。 ■クレジットカード不正利用時 → まずカード会社への連絡を促すが、アプリ内決済に関してはAppleのカスタマーサポート経由で返金や調査手続きを案内する 不正利用されたユーザーへの対応に備えて、アプリ側が考慮すべきことがあれば教えてください。