Hello Community Members, I hope this message finds you all well. I am reaching out to share my recent experience and seek advice from fellow members who may have encountered similar challenges. Our company, with a longstanding presence and a track record of successful enterprise services, recently applied for the Apple Developer Enterprise Program. Unfortunately, our application was rejected, and we find ourselves facing significant setbacks in our internal project processing. The unexpected rejection has led to substantial losses, causing delays in our project timelines and hindering our ability to move forward efficiently. While we have been an active and contributing member of the business community for quite some time, the rejection from Apple has caught us off guard. We have considered reaching out to Apple for more insights into the specific reasons behind the rejection, but we wanted to reach out to this valuable community first. Has anyone else, despite having a reputable history, faced challenges in getting approval for the Apple Developer Enterprise Program? If you've encountered similar situations or have successfully navigated through similar challenges, we would greatly appreciate hearing about your experiences and any advice you can offer. The forum has been an invaluable resource for us in the past, and we believe that shared experiences can help us find a solution or at least provide some clarity on the next steps we should take.

I'd like to build an enterprise "white label" iOS app - that is, apply different branding to identical templates. Guidelines 4.2.6 and 4.3 seem to prohibit this as spam. However, I found these apps which clearly share the same template: ADM Farmview Valero Cornnow Scoular View Purefield Ingredients Graincraft Grower Connect Townsend Grain ...etc There are dozens more. To see them all search: site:apps.apple.com "developed by the industry-leading Bushel platform". They have identical screenshots, description text, even version number. How can I do this, without being rejected for spam?

I initiated a change in my account entity type from an individual to an organization about two weeks ago. However, the change doesn’t seem to have taken effect yet. Can anyone provide information on the typical duration for this process? Any insights would be appreciated. Thanks!

Hello, I was publishing for my organization a new IOS App (for IPhone devices). This App use intranet endpoints to consume apis and auth services, and will be published under our company store and using our MDM. The idea is that the MDM install an in-app vpn when you install the aplication, and it works in the IOS device. During revision phase in applestore connect, the app was rejected, and they expose that app does not work (because if you haven't conexion to intranet, the app is in white and can't be used). What is the proper way to proceed? I mean, I has been 4 days talking in the revision comments, and they don't provide me a clear solution. They told me that the app should have a "demo" version. But, what I consider we can do is expose temporally to internet same services that the app use, and update a binary file using internet ednpoints to be validated, and later, change them to intranet endpoint in a new binary, but I don't know if for the second revision I would get a new rejection... They didn't provide me feeback about what to do in this cases, and redirected me to this forum... The idea is only use this application under our VPN organization, and only use intranet endpoint for security reasons we have under the application. Do you have a same issue or you know better about the way to proceed?

Hello! We already have a public app on the AppStore. And we are trying to create another app to distribute to organizations privately. Now, we did some digging and have some queries about the whole process which are as follows: What type of account do we need as the developer team, meaning which programs we need to enroll to and what type of account does our customer organization need to use the app, privately? We do not have a hundred or more employees which is an eligibility criterion for enrollment in the Enterprise Program. How can we proceed to distribute apps to organizations privately with out situation? Do the customer organizations need Enterprise account for each app we publish? Thanks!

Hello there, I have a developer account that the Apple team terminated due to not renewing at that time. But for the last 3 months, I have been trying to contact Apple support to reinstate the account but didn't get any response from their side. So there are any possibilities to get my account back. Team id - GV7A28A5MP Regards Chirag

Are the codes generated by the business portal always limited to the country in which the DUMS code is registered? I have clients who have only one office and therefore can request only one DUMS code but have employees in various countries. How can I generate codes, from the business portal, valid for all countries? Has it become possible to do this? What alternatives can I evaluate for distributing a private app?

We have an iOS In-House app that is not installing using the OTA method. The app is no longer able to be installed using the itms-services:// protocol. The last time I tried it was in November 2020 and it worked then. The uri looks like this itms-services://?action=download-manifest&url=https: //dl.dropbox.com/s/abcdef123/manifest.plist . Our Enterprise certificate and profiles are up to date and valid. I was able to install the app to an iphone using Xcode and an Ad-hoc deployment of the app. The dropbox links are all shared and accessible to anyone with the link. When I copy the itms-services uri to Safari on an iPhone I get the popup ... "Open this page in "iTunes"?" with the options Cancel and Open. When I click Open the popup goes away but then nothing else happens. The app does not install. I connected to XCode Console to view the log messages for the device while clicking Open on the popup and the only message that stood out to me was .. Process: itunesstored Message: NetworkRequestQueue: Received unknown action: private PID: 162 Does Apple still support OTA installs for enterprise developers? What else can I do to troubleshoot?

When we specified a "Unlisted app" by InstallApplication(MDM command), the response state is NeedsRedemption. This is the request and response. ■Request <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"[]> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>dd3fe1a1-a1a7-4987-8201-447e815bd6f9</string> <key>Command</key> <dict> <key>RequestType</key> <string>InstallApplication</string> <key>Attributes</key> <dict> <key>Removable</key> <false /> </dict> <key>Identifier</key> <string>******</string> <key>ChangeManagementState</key> <string>Managed</string> <key>InstallAsManaged</key> <true /> <key>ManagementFlags</key> <integer>4</integer> </dict> </dict> </plist> ■Response <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"[]> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>dd3fe1a1-a1a7-4987-8201-447e815bd6f9</string> <key>Identifier</key> <string>******</string> <key>State</key> <string>NeedsRedemption</string> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>00008110-001E74C814EA401E</string> </dict> </plist> I think non-VPP apps don't need redemption codes. Is there a way to install "Unlisted app" without using a redemption code?

My team has a Mac desktop we use as a build server to do tests, packaging, codesigning, and notarization. The service was kicked off inside a cron job, but we started encountering issues with codesigning (codesign errSecInternalComponent). Eventually we tried turning the service into a LaunchAgent and codesigning now works, presumably because it now has access to the user's keychains. However, this means the service doesn't start until someone logs the user into the console, which is pretty inconvenient at times. We are also finding that the machine is now inaccessible remotely, over SSH and VNC, until there's a console login at the physical host. Our institutional security policies require the use of FileVault and disallow auto-login, and our IT folks haven't suggested any workarounds. What is the recommended way to configure a Mac desktop as a headless server that can reboot without user interaction? We don't, and can't, use XCode. We develop a multi-platform application written in Java.

When I execute the InstalledApplicationList(MDM command), A part of the response is Incorrect. TikTokLite is not a managed app according to the later methods. This is the request and response. ■Request <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"[]> <plist version="1.0"> <dict> <key>Command</key> <dict> <key>ManagedAppsOnly</key> <true /> <key>RequestType</key> <string>InstalledApplicationList</string> </dict> <key>CommandUUID</key> <string>8dffac1f-55df-40b1-8c69-414dfb8aedac</string> </dict> </plist> ■Response <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"[]> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>8dffac1f-55df-40b1-8c69-414dfb8aedac</string> <key>InstalledApplicationList</key> <array> <dict> <key>AdHocCodeSigned</key> <false /> <key>AppStoreVendable</key> <true /> <key>BetaApp</key> <false /> <key>BundleSize</key> <integer>12525568</integer> <key>DeviceBasedVPP</key> <false /> <key>DynamicSize</key> <integer>12288</integer> <key>ExternalVersionIdentifier</key> <integer>858324287</integer> <key>HasUpdateAvailable</key> <false /> <key>Identifier</key> <string>net.skyseaclientview.mdm</string> <key>Installing</key> <false /> <key>IsAppClip</key> <false /> <key>IsValidated</key> <true /> <key>Name</key> <string>SKYSEA MDM</string> <key>ShortVersion</key> <string>1.1.182200</string> <key>Version</key> <string>36</string> </dict> <dict> <key>AdHocCodeSigned</key> <false /> <key>AppStoreVendable</key> <true /> <key>BetaApp</key> <false /> <key>BundleSize</key> <integer>266919936</integer> <key>DeviceBasedVPP</key> <false /> <key>DynamicSize</key> <integer>15335424</integer> <key>ExternalVersionIdentifier</key> <integer>858769767</integer> <key>HasUpdateAvailable</key> <false /> <key>Identifier</key> <string>com.ss.iphone.ugc.tiktok.lite</string> <key>Installing</key> <false /> <key>IsAppClip</key> <false /> <key>IsValidated</key> <true /> <key>Name</key> <string>TikTokLite</string> <key>ShortVersion</key> <string>29.3.16</string> <key>Version</key> <string>2931603</string> </dict> </array> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>00008120-000C28DC0AB8C01E</string> </dict> </plist> ・TikTokLite does not appear in the "Mobile Device Management App" in the iPhone's Settings app. Is this right? If this is expected response, Is there a way to judge that the app is a managed app? This is the Device information. <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"[]> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>31317d47-355c-40cb-ad72-3bff6c57989b</string> <key>QueryResponses</key> <dict> <key>AvailableDeviceCapacity</key> <real>112.608231424</real> <key>BatteryLevel</key> <real>0.97999999999999998</real> <key>BluetoothMAC</key> <string>***</string> <key>BuildVersion</key> <string>20F66</string> <key>CellularTechnology</key> <integer>1</integer> <key>DataRoamingEnabled</key> <false /> <key>DeviceCapacity</key> <real>128</real> <key>DeviceName</key> <string>***</string> <key>EASDeviceIdentifier</key> <string>***</string> <key>IMEI</key> <string>***</string> <key>IsActivationLockEnabled</key> <true /> <key>IsCloudBackupEnabled</key> <true /> <key>IsDeviceLocatorServiceEnabled</key> <true /> <key>IsDoNotDisturbInEffect</key> <false /> <key>IsMDMLostModeEnabled</key> <false /> <key>IsRoaming</key> <false /> <key>IsSupervised</key> <false /> <key>Model</key> <string>MQ983J</string> <key>ModelName</key> <string>iPhone</string> <key>ModemFirmwareVersion</key> <string>1.70.02</string> <key>OSVersion</key> <string>16.5</string> <key>PersonalHotspotEnabled</key> <false /> <key>ProductName</key> <string>iPhone15,3</string> <key>SerialNumber</key> <string>***</string> <key>SubscriberMCC</key> <string></string> <key>SubscriberMNC</key> <string></string> <key>UDID</key> <string>00008120-000C28DC0AB8C01E</string> <key>VoiceRoamingEnabled</key> <false /> <key>WiFiMAC</key> <string>***</string> <key>iTunesStoreAccountHash</key> <string>***</string> <key>iTunesStoreAccountIsActive</key> <true /> </dict> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>00008120-000C28DC0AB8C01E</string> </dict> </plist>

Problem Description: We are using manageVPPLicensesByAdamIdSrv API for assigning licenses for serial numbers. We get "Internal error - 9603" response for this API when assigning the API for valid adamID of an app. When using the same API other apps, this issue doesn't occur. AdamID: 720111835. The license is assigning properly for the same app in VPP License Management 2.0.0 + - Associate Assets API. Currently, we will not able to the new API. We overcame this issue by creating a new location token in the same organization and purchasing the same app in it and using it to assign the license to device for the same app which is successful. Kindly help us with this issue. Request: {"pricingParam":"STDQ","disassociateSerialNumbers":["SAMPLESERIAL"],"adamIdStr":"720111835","sToken":"********************","notifyDisassociation":false} Response: {"errorMessage":"Internal error.","errorNumber":9603,"status":-1}

With iOS 14 devices we can see that Many MDM Commands Fails with error " Couldn’t communicate with a helper application." . This Error is more frequent in InstallApplication , InstallProfile command , but other MDM commads also face the same issue. I have attach sample response from some devices. We have seen this error in previous version of iOS but with iOS 14 these are very frequent. InstallApplication Errors <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallApplication;Collection=51075000000853127</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>1005</integer> <key>ErrorDomain</key> <string>DeviceManagement.error</string> <key>LocalizedDescription</key> <string>Could not install app.</string> </dict> <dict> <key>ErrorCode</key> <integer>4097</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDID-UDID</string> </dict> </plist> <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallApplication;Collection=33783000002227119</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>4099</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDIDUDIDUDID</string> </dict> </plist> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallApplication;Collection=51075000000853127</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>1005</integer> <key>ErrorDomain</key> <string>DeviceManagement.error</string> <key>LocalizedDescription</key> <string>Could not install app.</string> </dict> <dict> <key>ErrorCode</key> <integer>4097</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDID-UDID</string> </dict> </plist> InstallProfile Errors <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>SingletonRestriction</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>4099</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDIDUDID</string> </dict> </plist> AvailableOSUpdate Error <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>AvailableOSUpdates</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>12050</integer> <key>ErrorDomain</key> <string>MCMDMErrorDomain</string> <key>LocalizedDescription</key> <string>The attempt to check for an available update failed.</string> <key>USEnglishDescription</key> <string>The attempt to check for an available update failed.</string> </dict> <dict> <key>ErrorCode</key> <integer>2214</integer> <key>ErrorDomain</key> <string>DeviceManagement.error</string> <key>LocalizedDescription</key> <string>Scan failed.</string> </dict> <dict> <key>ErrorCode</key> <integer>4097</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDIDUDIDUDID</string> </dict> </plist> ClearPasscode <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>ClearPasscode</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>701</integer> <key>ErrorDomain</key> <string>DeviceManagement.error</string> <key>LocalizedDescription</key> <string>The device’s passcode cannot be cleared.</string> </dict> <dict> <key>ErrorCode</key> <integer>4097</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDIDUDIDUDID</string> </dict> </plist>

I have submit my request a month ago and I didn't get any reply yet. I've seen that other developers are getting their approval or rejection after a couple of weeks. Is anyone in this situation? how long does it usually take?

When pushing the “ScheduleOSUpdate” command to a Supervised MDM enrolled iPad device, command fails with the following error. Available OS Update response <key>AvailableOSUpdates</key> <array> <dict> <key>AllowsInstallLater</key> <false/> <key>Build</key> <string>20G75</string> <key>DownloadSize</key> <integer>4456890240</integer> <key>HumanReadableName</key> <string>iOS 16</string> <key>InstallSize</key> <integer>467664896</integer> <key>IsCritical</key> <false/> <key>ProductKey</key> <string>iOSUpdate20G75</string> <key>ProductName</key> <string>iOS</string> <key>RestartRequired</key> <true/> <key>Version</key> <string>16.6</string> </dict> </array> <key>CommandUUID</key> <string>AvailableOSUpdates</string> <key>Status</key> <string>Acknowledged</string> ScheduleOSUpdate command <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>ScheduleOSUpdate</string> <key>Command</key> <dict> <key>RequestType</key> <string>ScheduleOSUpdate</string> <key>Updates</key> <array> <dict> <key>ProductKey</key> <string>iOSUpdate20G75</string> <key>InstallAction</key> <string>Default</string> <key>ProductVersion</key> <string>16.6</string> </dict> </array> </dict> </dict> </plist> ScheduleOSUpdate command response <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>AttemptOSUpdate</string> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>****</string> <key>UpdateResults</key> <array> <dict> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>12057</integer> <key>ErrorDomain</key> <string>MCMDMErrorDomain</string> <key>LocalizedDescription</key> <string>The update failed to download.</string> <key>USEnglishDescription</key> <string>The update failed to download.</string> </dict> <dict> <key>ErrorCode</key> <integer>2202</integer> <key>ErrorDomain</key> <string>DeviceManagement.error</string> <key>LocalizedDescription</key> <string>A download failed.</string> </dict> <dict> <key>ErrorCode</key> <integer>31</integer> <key>ErrorDomain</key> <string>com.apple.softwareupdateservices.errors</string> <key>LocalizedDescription</key> <string>The operation couldn’t be completed. (com.apple.softwareupdateservices.errors error 31.)</string> </dict> </array> <key>InstallAction</key> <string>Error</string> <key>ProductKey</key> <string>iOSUpdate20G75</string> <key>Status</key> <string>DownloadFailed</string> </dict> </array> </dict> </plist> As seen in the AvailableOSUpdate response, this device is applicable for iOS 16 update but unable to update manually as well as via MDM. The device has the following message showing up, is there any relation between the MDM command failing and this message. This iPad device is currently running "12.1.4" OS version Kindly confirm the reason for this message and the reason for this failure via MDM. And also confirm if there are any restrictions to update to certain major OS versions from lower OS versions, if so kindly share any documentation available regarding this. 

We are not able to enable our enterprise safari extension by default at the time of installation. We would like to know if it is possible ? If Yes, what are the ways or can you point to the reference documentation for the same, where we can find the steps to deploy safari extension in the enterprise without user intervention.

The App Store overlay shows "Cannot connect to App Store" for apps distributed via Unlisted App Distribution. Does anyone know how to resolve this issue? In the console, it shows the following error: Failed to get LSApplicationRecord for <RBSLaunchRequest| xpcservice<com.apple.AppStore.ProductPageExtension([application<com.apple.ios.StoreKitUIService>:64011])>; "Launching extension com.apple.AppStore.ProductPageExtension(8B1648A9-8479-4F4F-A74E-D70BC7A24322) for host 64011"> with error Error Domain=NSOSStatusErrorDomain Code=-10814 "(null)" UserInfo={_LSLine=1538, _LSFunction=runEvaluator}

We have the following issues on a iPad enrolled as Shared iPad via MDM using Apple Business Manager (ABM) We are unable to use the mail app in Shared iPad. The following error message is shown “This iPad is restricted from creating mail accounts”. When checked from MDM whether any such account restriction was added, they was none added to this device. We are also unable to add accounts via Settings app as well. And also when checking the Shared iPad restriction documentation, mail app is not in the restricted list for Shared iPad https://support.apple.com/en-mt/guide/apple-school-manager/axm3a8bb0ab8/web Kindly let us know whether we can add mail accounts manually in Shared iPad device. OS Version : iPadOS 16.5