Certainly! Here's a concise version of your forum post: Title: Issues Handling Multiple Incoming Calls in CallKit Body: Hello, I'm using CallKit and I am encountering challenges with handling multiple incoming calls. Current Configuration: configuration.maximumCallsPerCallGroup = 5 configuration.maximumCallGroups = 3 This setup aims to allow up to 5 calls per group. Observed Behavior: Despite the configuration, the system UI seems to limit the number of calls per group, often defaulting to "End & Accept" instead of "Hold & Accept" when a third call comes in. Questions: Is there a documented system-imposed limit on the number of calls per group or total calls, even if maximumCallGroups and maximumCallsPerCallGroup are set higher? How does the system UI behave when these limits are exceeded? Are there known UI constraints or fallback behaviors? Are there best practices for handling scenarios where the system UI cannot display all calls, such as gracefully managing incoming calls or providing alternative UI solutions? Any insights or experiences with similar configurations would be greatly appreciated. Thank you. Feel free to copy and paste this directly into the Apple Developer Forums. If you need further assistance or adjustments, let me know!

I have an app developed by using the Callkit/Call-Blocking and received feedback from individual users, when using [cxcalldirectorymanager reloadextensionwithidentifier] to write call blocking data, it returned error code 11 with the following contents: errorCode: 11 errorDomain: com.apple.callkit.database.sqlite errorDescription: sqlite3_step for query 'DELETE FROM PhoneNumberBlockingEntry WHERE extension_id =?' returned 11 (11) errorMessage 'database disk image is malformed' I want to know the reasons for this error and how to solve it，Thanks!

I have an app developed by using the Callkit/Call-Blocking and received feedback from individual users, when using [cxcalldirectorymanager reloadextensionwithidentifier] to write call blocking data, it returned error code 11 with the following contents: errorCode: 11 errorDomain: com.apple.callkit.database.sqlite errorDescription: sqlite3_step for query 'DELETE FROM PhoneNumberBlockingEntry WHERE extension_id =?' returned 11 (11) errorMessage 'database disk image is malformed' I want to know the reasons for this error and how to solve it，Thanks!

My app uses CallKit and PushKit for real-time voice and video calls. I want to configure VoIP push notifications so incoming calls can wake the app, even when it’s in the background or terminated. Right now, I only see the normal Push Notifications option in my App ID settings and no VoIP Services section.

We require assistance in resolving a critical audio design conflict within our Push-to-Talk (PTT) application. Our current volume amplification strategy—which relies on applying a GAIN factor to PCM samples in conjunction with setting the AVAudioSession category to Playback—is working successfully when PTT is used independently. However, upon integrating and reporting the same PTT call through the CallKit framework, this amplification effect is lost. The CallKit integration appears to be forcing a different, non-amplifying audio session category or configuration, negatively impacting the user's perceived call volume. We need guidance on how to maintain the AVAudioSessionCategoryPlayback setting, or an equivalent high-volume configuration, while operating under the control of CallKit.

On iOS 26, calling CXCallDirectoryManager.sharedInstance.openSettings() does not navigate to the “Call Blocking & Identification” settings page as documented. Instead, it either opens the main Phone settings page or fails to navigate entirely. This breaks the expected behavior for enabling Call Directory extensions and impacts onboarding flows for apps using CallKit. Expected: Settings should open directly to Phone → Call Blocking & Identification. Actual: Navigates to the main Phone settings page This appears to be a regression from previous iOS versions. Documentation still states this API should open the correct page.

We are not receving incoming call from blocked numbers below iOS 26 versions but same in iOS 26 onwards we are receiving the incoming call.. Can you please provide any solutions to fix the issue

Subject: Call Directory Extension Enable Failure for Individual User Dear Apple Developer Support, We are experiencing an issue with our Call Directory Extension where one specific user cannot enable it, while thousands of other users on the same iOS version can enable it successfully. Issue Details: App: 美信 (Midea Connect) Problem: Extension fails to enable with error: "请求'美信'的数据时失败" (Failed to request data from app) Affected: 1 user out of thousands iOS Version: 26.0.1 What Works: All other users can enable the extension normally Same iOS version, no issues App Group and Extension identifier are correctly configured User Has Tried: Reinstall app - No effect Toggle extension off/on - Still fails Restart device - No improvement

Application is in foreground state, When a user receives a cellular call and it is in the "ringing" state and application receives a VoIP APNS(video call) which is reported to CallKit. User rejects the Cellular call from CallKit UI, application Video call is also getting rejected (separate feedback - 19017978) and Here the issue is observed that an Application moved to background. Issue is not observed in iOS 18 and older versions. Issue observed only with UISceneDelegate changes. Using traditional UIApplicationDelegate doesn't have the issues. Video and Sysdiagnose logs are added in feedback: FB20187309

[Question] Inconsistent Call Directory number matching across regions (Japan, Taiwan, U.S.) We’re developing a Call Directory extension and observed inconsistent number matching depending on carrier region and number format. Environment Device: iPhone (iOS 26.0) Call Directory Extension: Custom implementation Carrier A: Japan carrier SIM Carrier B: Taiwan carrier SIM Numbers added to Call Directory patterns: +81 120 580 2XXX +81 704 336 2XXX Observed Behavior (Japan Carrier SIM) Incoming call from +81 120 580 2XXX → Caller name not displayed (Call Directory match failed). Entering 0120 580 2XXX in the Phone app dialer → Name displayed correctly. Incoming call from +81 704 336 2XXX → Caller name displayed correctly. Entering 070 4336 2XXX in the Phone app dialer → Name displayed correctly. Observed Behavior (Taiwan Carrier SIM) Entering +81 120 580 2XXX in the dialer → Name not displayed until the call button is pressed. Entering +81 704 336 2XXX in the dialer → Name displayed immediately, before the call is placed. Steps to Reproduce For Japan carrier: Use a device running iOS 26 with a Japanese SIM card. Add the following numbers to the Call Directory extension: +81 120 580 2XXX and +81 704 336 2XXX Receive an incoming call from +81 120 580 2XXX → ❌ Caller name not displayed. Open the Phone app and enter 0120 580 2XXX → ✅ Caller name displayed. Receive an incoming call from +81 704 336 2XXX → ✅ Caller name displayed. Open the Phone app and enter 070 4336 2XXX → ✅ Caller name displayed. For Taiwan carrier: 7. Insert a Taiwan SIM card (keep the same Call Directory patterns). 8. Enter +81 120 580 2XXX → ❌ Name not shown until the call button is pressed. 9. Enter +81 704 336 2XXX → ✅ Name shown immediately. Expected Result For both numbers: Caller name from Call Directory should display consistently: a) On incoming calls. b) When entering the full number in the dialer (before pressing call). Behavior should be consistent across regions (Japan, Taiwan, United States). Actual Result Region / Carrier Number Pattern Incoming Call Dialer (Local Format) Japan +81 120 580 2XXX ❌ Not shown ✅ Shown (0120 580 2XXX) Japan +81 704 336 2XXX ✅ Shown ✅ Shown (070 4336 2XXX) Taiwan +81 120 580 2XXX N/A ❌ Not shown until call Taiwan +81 704 336 2XXX N/A ✅ Shown immediately Questions How should numbers be formatted or stored in the Call Directory patterns so that they match both incoming calls and dialer input consistently across regions? Are there region-specific number normalization rules (e.g., Japan’s 0-prefixed local dialing or Taiwan’s international format handling)? Is there an official guideline or recommendation for formatting phone numbers in Call Directory extensions (e.g., E.164 vs local format) to ensure consistent matching? Notes The inconsistent behavior appears to be related to how iOS normalizes numbers per carrier region and local dialing conventions. In Japan, incoming calls from mobile numbers starting with 070 match correctly, while 0120 (toll-free) fails unless entered in local format.

Hi, We are working to integrate the Live Caller ID Lookup feature into our app. After submitting the request form via the link: https://developer.apple.com/contact/request/live-caller-id-lookup/, we received this reply from Apple: Apple’s OHTTP relay has been configured to talk to your OHTTP gateway. Now Live Caller ID Lookup should work for your application extension when distributed through App Store. However, before officially releasing our app on the App Store, we’d like to make sure the Live Caller ID Lookup feature is working as expected. To test this, we uploaded the app to TestFlight, and it successfully passed App Review. However, the test failed — we observed that the system tries to fetch the config from http://www.example.com/config instead of our actual configuration URL. Questions: Is this expected behavior when using TestFlight? Does the Live Caller ID Lookup feature only become active after full public release on the App Store? Is there any recommended way to test this feature before public release? Thank you!

I'm building a React Native call application using the following combination of libraries: https://github.com/react-native-webrtc/react-native-callkeep https://github.com/react-native-webrtc/react-native-webrtc https://github.com/react-native-webrtc/react-native-voip-push-notification When I press the speaker button on the call screen displayed by CallKit and change it to ON, the speaker button display on the call screen reverts back to OFF after a few seconds. However, when the speaker button display reverts to OFF, the actual audio output route does not return to the earpiece - the audio continues to output from the speaker without any change. Could you please advise on what cases might cause the speaker button display to revert, and if there are any potential solutions?

Hello fellow developers, Anyone blocked at the Live Caller ID Lookup configuration step? I submitted multiple times the form without any news from Apple since a few months (last one is FL7S57UFVR). This is blocking our app release to our customers. Thank you

Hi, Since I updated my phone to 23A341, my Call filtering app is not blocking calls anymore. Same release checked on iOS 18 phone, it is working. I still see the callkit logs into the Console showing that numbers are loaded into the iOS-managed SQlite DB but the calls are not blocked nor identified. Anyone with the same issue? BR

We encountered an issue with iOS 26 and release version. We developed a voipout application and we created an entry in native call log on dev/prod version with our app that run under iOS 18.6 and earlier. On iOS 26 TestFlight version didn't create entry in call log but debug version did it. I don't find any clue in CallKit documentation for iOS 26 and we use action.fulfill(withDateStarted: .now) for call and end transaction and we develop under Xcode 26 Do you have any suggestion to solve our problems ?

Hi Apple team, We’re shipping a Live Caller ID Lookup extension on iOS 18 and have a question about the automatic refresh of configuration/PIR parameters. Questions 1. Is there any documented interval/TTL (min/max) for the system’s automatic refresh of /config and PIR parameters, or is it entirely opportunistic (battery/network/usage)? I can’t find a cadence in the IdentityLookup docs. 2. Does iOS honor server cache headers (e.g., Cache-Control/Expires) to influence when it re-fetches? 3. Which events also trigger a refresh (enable/disable in Settings, OS/app update, device reboot, token/epoch change)? 4. Are there rate limits or best-practice limits for calling refreshExtensionContext and refreshPIRParameters?

Is the API of Live Caller ID Lookup not open to ordinary developers? How can I get the development permission of Live Caller ID Lookup?

Hi Apple Dev community, I want to ask if CallKit and CXCallDirectoryProvider (with addBlockingEntryWithNextSequentialPhoneNumber) doesn't work for 3rd party Phone apps. Is this a known issue that CallKit doesn't work on 3rd party iOS Phone apps (like WhatsApp, etc)? Thank you.

Currenty, I'm developing a blocking and call identity call. In iOS 18, everything works fine, I can show log to debug inside my Callkit extensions But when my app run in iOS 26, I cant even turn on my caller id extension, I'm not able to debug because I dont see any log from my extensions.

Our VoIP app receives PushKit notifications successfully (callservicesd Delivering 1 VoIP payload appears in logs). However, the app is consistently terminated by the system when running in the background or killed state. The crash is caused by iOS expecting a reportNewIncomingCall to CallKit, but the system reports: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Killing app because it never posted an incoming call to the system after receiving a PushKit VoIP push.' *** Assertion failure in -[PKPushRegistry _terminateAppIfThereAreUnhandledVoIPPushes], PKPushRegistry.m:349 Key Observations: VoIP pushes arrive and are delivered to the app. In foreground, some methods work and CallKit UI sometimes appears. In background/killed state, app is always terminated before CallKit UI shows. Logs confirm the system requires CallKit to be reported immediately inside pushRegistry(_:didReceiveIncomingPushWith:for:completion:). Steps to Reproduce: Run the app with VoIP + CallKit integration. Put app in background (or kill it). Send a VoIP push. Observe system logs and crash: callservicesd: Delivering 1 VoIP payload(s) to application UrgiDoctor: Apps receiving VoIP pushes must post an incoming call via CallKit... error: Killing VoIP app because it failed to post an incoming call in time. Expected Behavior: On receiving a VoIP push, CallKit UI (Accept / Decline screen) should always appear. App should not be killed if reportNewIncomingCall is called in time. Actual Behavior: CallKit UI never appears in background/killed state. App is force-terminated by iOS before user can accept/decline the call. Request: Guidance on the correct sequence for calling reportNewIncomingCall and completionHandler() in pushRegistry. Clarification if any changes in iOS 17/18 affect PushKit + CallKit behavior. Best practices for ensuring CallKit UI always appears reliably after a VoIP push. Environment: iOS 18.5 Simulator + Device Xcode 16.4 Using PushKit + CallKit with VoIP entitlement