Hello, I am seeking guidance regarding a Pending Termination Notice received on March 18, 2026 for the developer account of Kaagapay Platform Inc. Background: Our app, CreditKaagapay: Score & Report (App ID: 6744999391), is a credit report and loan matching platform operating in the Philippines in partnership with the Credit Information Corporation (CIC). The app maintained a 4.8-star rating with over 4,000 reviews. No prior warnings were issued before the notice. Notice Details: The notice cited Guideline 5.6 and Section 3.2(f), alleging dishonest or fraudulent activity related to account information. Timeline: • March 18: Received the Pending Termination Notice. Submitted two appeals (App Removal + Pending Account Termination) on the same day. Both received on-screen confirmation. • March 25: Submitted a follow-up through the App Review Status contact form. • March 26: Developer Support confirmed the appeal was forwarded to the App Review Board (Case ID: 30000003321343). • April 1 (today, Day 14): No response received from the App Review Board. Questions: Is there a way to confirm that our appeals are currently under review by the App Review Board? Are there any additional steps we should take to bring this to the Board's attention? Is there any mechanism to submit supplementary documentation, as the appeal form did not support attachments? We remain fully committed to compliance and ready to provide any additional information requested. Thank you for any guidance. Yifu Zhang, Account Holder Case ID: 30000003321343

Hi everyone, I’m trying to enroll in the Apple Developer Program using the Apple Developer app on my MacBook. Originally, my enrollment became stuck before the payment step. Apple Developer Support withdrew my previous enrollment and confirmed that I could enroll again through the Developer app. The app now correctly shows “Enroll Now”, but when I click it, it immediately displays: “Unable to Continue. Contact support.” The error appears immediately, and the enrollment flow never starts—I don’t reach the terms, identity verification, or payment screens. I’ve already: Updated to the latest macOS. Installed the latest Apple Developer app. Verified that iCloud is enabled. Confirmed I’m using the same Apple ID everywhere (I only have one Apple ID). Restarted my Mac and signed out/in again. Tried different internet connections. Apple Developer Support has already reset my enrollment once, but the issue still persists. I’ve also replied to my support case with screenshots showing the problem. Has anyone experienced this after an enrollment reset? If so, what resolved it? Any advice would be greatly appreciated. Thank you!

good morning, good afternoon or any time is in your home. Please help me with my account that appear pendant, and I paid on August 23th. If is normal please let me know! Thanks in advance 🙌

I have spent the last few months working on a new app, "Jelly Music — by JellyLabs", which is a music client for Apple Music users. It has 100+ TestFlight users who are using it daily and sharing great feedback. The app does not include any template code and is not overly similar to any existing apps on the App Store, as far as I know. It includes lots of unique features, like a personal dj (like Spotify), radio stations from playlists (with different station discovery modes), custom app themes, lots of view options for your playlists/songs/artists/albums, "bump song to top of library" option, Sonos speaker controls, Mac Bridge Sync which allows you to view/edit your song metadata from your iPhone/iPad while your Mac writes the changes to your library, etc. See video here: https://www.reddit.com/r/AppleMusic/comments/1vwkp0n/jelly_music_a_new_apple_music_client_with_full/ The app did previously include one third party open source dependency, FluidAudio (a voice model that powered a live dj feature), so my latest version removed that in case that was causing a binary/metadata flag. That version is "waiting for review" now, but I fear it will just be auto-rejected again because the app listing now has a spam flag on it. The app's first rejection came after a 5 min review (measured by the "in review" to "rejected" email timestamps), but each rejection review since then has been <60 seconds. Yesterday I tried calling App Review twice just to get more info, both times I waited on hold for 3 hours before the system transferred me to consumer support who of course coud not help or transfer me to anyone. I have also emailed App Review a few times, submitted an appeal, replied to App Review messages in App Store Connect seeking more information... nobody will tell me anything. Does anyone have any advice or ideas as to what I should change next? App Listing Info: TestFlight Link: https://testflight.apple.com/join/ZKQwDMN7 Promo Text: Rediscover your music. Explore your music library in new ways, with a built-in DJ, smart playlists, tuneable radio stations, comments, and much more. Keywords: apple music,player,library,playlists,smart playlist,radio,dj,discover,albums,artists,spotify,songs Description: Jelly Music gives your music library a fresh start. Built for Apple Music listeners who want more control over their collection, Jelly combines a beautiful music player with powerful library organization, smart discovery, personalized radio, and features designed to help you rediscover the music you already love. YOUR LIBRARY, REIMAGINED Browse your songs, albums, artists, playlists, genres, and more through a fast, thoughtfully designed interface. Jelly makes even large music libraries feel approachable again. SMART FILTERS & PLAYLISTS Find exactly what you want to hear. Create powerful filters using your music's metadata, organize your collection your way, and turn the results into playlists. REDISCOVER YOUR MUSIC Jelly helps surface music that's been hiding in your library — from forgotten favorites to albums and artists you haven't visited in years. JELLY DJ Start a personalized radio session built around your listening history, favorites, throwbacks, and discoveries. Let Jelly DJ guide the session, or mute the DJ and simply enjoy the mix. DISCOVER SOMETHING NEW Explore personalized recommendations, new releases, stations, music videos, and more without losing sight of the library you've spent years building. MADE FOR MUSIC NERDS Jelly includes the details and controls serious music-library users love, while keeping the experience simple enough for everyday listening. APPLE MUSIC, STILL YOUR MUSIC Jelly works alongside Apple Music rather than replacing your library. Sign in with your Apple Music account and explore your existing music through an entirely new experience. And with Jelly Music on Mac, you can take even greater control of your library and keep your Jelly experience in sync across devices. Jelly Music requires an Apple Music subscription for Apple Music catalog playback and certain features. Availability of Apple Music content and features may vary by region. Note on Pricing: a Paid Unlock (yearly or lifetime purchase) is required to use the Pro features of this app. This provides access and tailored experiences on iOS, iPadOS, and macOS. Terms and Conditions: [link] Privacy Policy: [link] Review Notes: To test this app, allow access to your Apple Music library and test Jelly Music as you would your typical music app. Play songs, skip/seek, modify queue, etc. See video overview explainer here: https://drive.google.com/file/d/1nI0BOuxWxpdNuFlvU3nkMo-3IIYiOkPl/view Jelly Music already has 100+ users on TestFlight and there are 100+ more users on the waiting list! People are excited for this new way to browse and manage their Apple Music library. Users can browse playlists/songs/artists/albums with numerous different view options on each screen. Get organized with playlist folders and smart playlists. Listen to DJ Radio which combines music from their library with other Apple Music they might like. Start radio stations from playlists or songs, with controls for how "exploratory" those stations should be. View and edit song metadata and comments/ratings right from their iPhone or iPad if they enable Mac Sync. Bump songs to the top of their library, while retaining the original date added. Control Sonos speakers right from Jelly. Style their experience with custom themes. And a lot more! Terms and Privacy links are listed in app description. Including below for reference: Terms and Conditions: xxx Privacy Policy: xxx In-App Purchases should be working. They work for me when testing with Xcode StoreKit and with my Apple Sandbox user. Purchases also work for TestFlight users. Please note, in-app purchases and downloadable Asset Packs are attached to this iOS version for review. The asset packs are for the dj voices, 1 pack per voice. Pro mode unlocks in-app extra features (folders, smart playlists, and mac sync) and does not relate to Apple Music content. If you have questions or concerns please feel free to call me at xxx App Store Screenshots: (Here are 3 of the 6 screenshots. They use fake artwork / metadata to avoid copyright issues)

Hello, I am trying to enroll in the Apple Developer Program as an Individual. I initially started the enrollment process through the Apple Developer website, but I did not complete the payment at that time, so the enrollment remained pending. Later, based on incorrect guidance I received from ChatGPT, I purchased a one-year Apple Developer Program membership separately through an Apple Store purchase page instead of completing the payment from within my pending Developer enrollment. The payment was successfully completed, and the Apple Store order now shows the purchase as completed. However, the purchase does not appear to be linked to my Apple Developer Program enrollment. My Developer account still shows that payment is required, and I do not have an active paid Individual Team in Xcode. I have now created a new Individual enrollment, which is currently waiting for payment. I do not want to pay for the membership a second time. Has anyone experienced a similar situation? Is it possible for Apple Developer Support to link the already completed Apple Store purchase to my current Individual enrollment, or would I need to request a refund for the separate purchase and then pay again through the normal enrollment process? Any advice would be appreciated. Thank you.

Hello, I’m trying to enroll in the Apple Developer Program as an individual, but my enrollment cannot be completed. I already contacted Apple Developer Support and received the following response: “For one or more reasons, your enrollment in the Apple Developer Program couldn't be completed. We can't continue with your enrollment at this time.” My case ID is 20000145106470. I have already checked my Apple Account information. My legal name, date of birth, phone number, address, country/region, and payment information are correct, and two-factor authentication is enabled. I also tried enrolling through both the Apple Developer website and the Apple Developer app, but I’m still unable to proceed. I currently have an iOS application that I want to publish on the App Store, so I need to understand how I can resolve this issue. Has anyone experienced the same problem? If so, how was it resolved? I would also appreciate it if Apple Developer Support could review or escalate my case for a manual enrollment or identity verification review. Thank you.

Hello Apple Developer Support and Community, I am trying to enroll in the Apple Developer Program as an Individual from Türkiye using my long-standing Apple Account. My initial enrollment was rejected, and I am now unable to retry the verification or submit a new enrollment using the same Apple Account. Timeline: Original support case: 20000125733191 Developer Support replied two days after the case was opened and requested identity documents. I submitted all requested documents through Apple’s secure upload link. Approximately three weeks have passed without any further response, despite my follow-ups. I have also tried contacting Developer Support by phone but have been unable to reach an advisor. Today, I opened a new escalation case: 20000149514442 Could Apple Developer Support please: Confirm that my submitted documents were received. Review and escalate both cases to the Enrollment or Identity Verification team. Manually clear or reset the rejected enrollment state so that I can re-enroll using the same Apple Account. Let me know if any additional information or verification is required. I am not asking Apple to bypass its verification requirements. I am ready to provide any additional information through a secure channel. I simply need a clear response and a supported way to continue enrollment with my existing Apple Account. Enrollment type: Individual Original case: 20000125733191 New escalation case: 20000149514442 Thank you for your assistance.

Hey, I have the following issue with my App Store Connect / Developer Account which prevents me from adding new apps. App Store Connect tells me there is a new license agreement available that needs to be accepted with the following message: The Apple Developer Program License Agreement has been updated and needs to be reviewed. In order to update your existing apps and submit new apps, the Account Holder must review and accept the updated agreement by signing in to their account. When I go to my Developer Account, there is no updated / new agreement available. It just shows my active and accepted agreement from August 18th. This is not a local caching issue. I had this issue for weeks now. I cleared my browser cache several times, I logged out and back in multiple times, I even tried different browsers and operating systems on different hardware (some of which I never used once to log in to my account before). I also know where and how to accept a new agreement in Developer Account as I did that recently on August 18th when an updated agreement actually was available. And this latest agreement shows as accepted in my Developer Account. But that didn't change a single thing on my App Store Connect status. It still shows the banner and tells me there is a new agreement available. I also have been in contact with support on this topic, but it's just frustrating. After weeks of explaining this over and over again, I'm still being told to clear my browser cache, to check if JavaScript is activated or to "just click on the yellow banner" to be redirected to the right section where I can accept the agreement. I am absolutely stuck with what I can do. I obviously don't know exactly how the backend on Developer Account and App Store Connect work and how data is synced between these two, but my take is that there is something preventing App Store Connect from correctly fetching the license agreement from Developer Account or some kind of data mismatch that throws an error in the background, because of the following: A few weeks ago I needed to update my company information (legal name and address). I've used the membership update form provided in Developer Account and the data had been updated a few days later in my Developer Account. However, App Store Connect still showed my old company data, with the old company name listed as the business entity. I reached out to support because of that for the first time and they escalated the case to the technical team to manually update the data in App Store Connect. They removed one of the old "deprecated" entities in App Store Connect and updated everything with the new data. My company information is now correct in both Developer Account and App Store Connect. However, since these changes were made, I am stuck with that banner in App Store Connect telling me that there is a new agreement available. My guess is that it has something to do with these manual changes from technical support. Some kind of orphaned database entry or a misassigned ID preventing the sync between App Store Connect and Developer Account. I have explained this over and over again to support, but it seems I can't get in touch with anyone who's willing to take a closer look at this.

Hello, I am having a major issue with my Apple Developer Program enrollment. On August 13, 2026, I purchased the 1-year Apple Developer Program membership for 1.029 TL. The payment was successfully charged to my credit card, and I received an official "Order is being processed" confirmation email from the Apple Store with order number W1813389508. However, my Developer account and the Apple Developer app still do not reflect this transaction. When I log in, the portal still asks me to "Purchase your membership" as if no purchase was ever made. I have already provided the requested identity verification documents to Apple Support under Case ID: 20000127369127, but I have not received any resolution or follow-up yet. Because the payment has cleared and the Apple Store order W1813389508 is officially processing, I do not want to make a duplicate payment. Could someone from the Apple team please check Case ID: 20000127369127 and help sync my order with my Developer enrollment account? Thank you.

Hi everyone, I submitted my Apple Developer Program purchase on August 23 and received the order acknowledgement email from Apple. The email says the order should be processed within 2 business days, but my account still shows: “Complete your purchase” “Continue to payment” I have not received the membership confirmation email yet. I have already contacted Apple Developer Support several times, but I still have not received a response. I am located in Cambodia, and phone/callback support is not available for my number, so I am unable to contact the Developer Enrollment team by phone. I do not want to submit another $99 payment because I already received the order acknowledgement, and I am worried about being charged twice. Has anyone experienced the same issue recently? If any Apple Developer Support staff sees this, could you please help me check or escalate my enrollment case? I can provide my Enrollment ID privately if needed. Thank you.

Hi everyone, I’m looking for advice or shared experiences regarding the Apple Developer Program membership conversion process from an Individual membership to an Organization membership. I submitted my request more than two months ago, but the process still does not appear to have started. Current support cases: Case 102844790649 Case 102884491745 I have followed up multiple times, but several follow-up emails did not receive any response, which has made it difficult to understand the actual status of the request. I have already confirmed that: Two-factor authentication is enabled on my Apple Account My organization has a valid and publicly accessible website I am ready to proceed with the migration However, I still have not received confirmation that the migration has officially begun. I would appreciate advice from anyone who has gone through this process: Is it normal for the Individual → Organization membership conversion to take more than two months? Did you receive confirmation when the migration officially started? Were there any escalation methods that helped move the process forward? Is it safe to continue publishing apps while the migration request is pending? Any advice or shared experiences would be greatly appreciated. Thank you.

Hello Apple App Review Team, We are urgently seeking assistance regarding our Apple Developer account. Our application was successfully reviewed and approved by Apple on August 23. Shortly afterward, however, the application unexpectedly became unavailable on the App Store, and access to important sections of App Store Connect, including Distribution and TestFlight, disappeared. We have not received a clear explanation of what caused this restriction. We immediately contacted Apple and opened Case ID 20000149095871, but more than 72 hours have now passed without a response or any information about the status of the case. We fully respect the App Store Review Guidelines and have always cooperated with the App Review team. In the past, when reviewers raised concerns, we communicated directly with App Review, clarified how our application works, and promptly made any requested changes. If there is currently an issue with our application or developer account, we are completely ready to cooperate, provide any information required, make any necessary corrections, or speak with the App Review team by phone. This situation is having a serious impact on our business and our users, while we currently have no information about what happened or what action is required from us. Could an Apple App Review staff member please check Case ID 20000149095871 and advise whether the case can be reviewed or escalated to the appropriate team? We would greatly appreciate any assistance. Thank you.

I am an account holder for my Team ID. I have paid Apple Developer Program too! Unfortunately, I see "Join the Apple Developer Program" and getting "Your Apple Account is already associated with the Account Holder of a membership." message. Also, I am getting "Unable to find a team with the given Team ID to which you belong. Please contact Apple Developer Program Support. https://developer.apple.com/support" error when I go to Certificates, IDs & Profiles. Help!!! Give me fix!!

Hello everyone, why should our account with a binary file that is public and all developers can use it be closed according to the 4.3 guideline? But Planet VPN which has more than 11 apps and many other developers can easily use it and there are no problems, be closed? Are these rules only for our company with more than 20+ employees? That our years of effort can end in one day with the decision of an inspector who only checks a system message? Maybe you can check the links: https://apps.apple.com/ae/app/japan-vpn-secure-proxy/id6499425450 https://apps.apple.com/ae/app/vpn-canada-fast-private/id6499426249 https://apps.apple.com/ae/app/vpn-turkey-fast-and-private/id6499426037 https://apps.apple.com/ae/app/vpn-india-private-secure/id6477943653 And you have access to more than 7 other apps and you can see the developer page, blocking an account because of a legal line is not right! According to Apple's fraud or abuse or circumvention rules, this could include account banning, but we can prove with evidence that the reason for marking binary similarity with other developers is simply a public branch that all developers can use on GitHub. Is there really anyone who monitors that the review team does not make dictatorial decisions? If they do not review for more than a month or continue to refuse to accept the developer's application for approval despite explanations and documentation, they have not made a mistake. But if the developers do not change the structure of a public library that is not necessary to build at all due to the similarity of the work, like OpenVPN at its core, they are linking you to other developers who have violated the rules!!! I agree with you, a reviewer whose literacy is at the level of a primary school child. https://github.com/XTLS/Xray-core Many developers may use this core and break the rules. There is no reason why your system should automatically attribute it. You can also impose the same due to the inconvenience and harassment of other developers. You can decide with your own eyes and mind. I wrote this so that maybe a good and responsible person can solve it. Respect to the review team and their senior managers. Regards

Pending Termination Notice Under Section 3.2(f) – Seeking Guidance Regarding Developer Identity Verification Hello, Case ID: 20000132641773 I am seeking guidance regarding a Pending Termination Notice that I recently received under Section 3.2(f) and App Review Guideline 5.6.2 (Developer Identity). I fully respect Apple's policies and have always tried to operate within the App Store guidelines. However, I am struggling to understand the identity-related concerns mentioned in the notice. My Situation I enrolled in the Apple Developer Program as an Individual developer. I completed the standard enrollment process and paid the membership fee. My developer account was approved and activated by Apple. During enrollment, I was not asked to upload a passport, National ID Card, driver's license, or any other identity verification documents. The account has been active for several years. I have multiple published applications and have invested significant resources into their development and growth. My Main Concern The notice states that Apple believes fraudulent or false identity information may have been provided. However: I have never intentionally misrepresented my identity. The name on the account belongs to me. I am fully willing to complete any identity verification process. I can immediately provide my Passport, National ID Card, Driver's License, proof of address, or any other documents Apple may require. Significant Business Impact The termination notice has affected all applications associated with my account. As a result: App transfers are disabled. Earnings payments are paused. Existing applications are impacted. Ongoing user acquisition and marketing campaigns have been disrupted. I have invested heavily in growing these applications, including substantial advertising spend through Meta Ads and other marketing channels. I can provide supporting evidence of advertising activity, installs, traffic, and user acquisition if requested. Questions Has anyone successfully resolved a similar Developer Identity (5.6.2) issue through additional verification? Has Apple allowed developers to submit identity documents after receiving a Pending Termination Notice? Is there any recommended approach when the developer is fully willing to verify their identity but was never previously asked to submit identity documents? I have already submitted an appeal and expressed my willingness to provide any form of identity verification required by Apple. Any guidance from Apple staff or developers who have experienced a similar situation would be greatly appreciated. Thank you.

Hi everyone, I'm new here in apple dev I enrolled in the Apple Developer Program and completed the payment successfully about a week ago. The payment has already gone through, but my enrollment still hasn’t been activated. I also haven’t received any update from Apple regarding the status of my enrollment, and I haven’t been able to get a any response from Apple Support. Is it normal for Apple Developer Program enrollment to take more than a week after a successful payment? Has anyone experienced the same issue? If so, how long did it take before your account was activated? Thanks for any help or advice.

Hi, I will make an enrollment application on behalf of the organization. But I saw on the screen that the developer name was wrong. But the trade name and my name on the top right are correct. Will the developer name appear when the application goes live? Or will only the trade name appear?

My Apple Developer membership shows a renewal date of September 5, 2026, but there is no “Renew Membership” option anywhere in my account. I have already opened a support case more than 24 hours ago with no response, and today I spent around 50 minutes on hold with Apple Developer Support before the call disconnected. This has been extremely disappointing and irresponsible for a paid developer service. This is also directly affecting my app. I am unable to submit my build for External Testing review because of the membership issue. At the same time, I still have around 10 days remainingin the account expiry. On my Internal Testing section, TestFlight shows users that “the app cannot be downloaded.” This is so so disapointing that apple doesn't bother to even give an update on what is the actually issue. I have dropped 4-5 emails and request call back atleast 3times only to get ghosted on both platforms. Can someone from Apple Developer Support please investigate this and enable the renewal option? I need to continue testing and distributing my app, and I'm running out of time.

Hi all, Posting here because I've exhausted the Developer Support channel and I'm hoping someone in the community has seen this before, or can point me toward a path that actually leads somewhere. What happened I tried to enroll in the Apple Developer Program through the Developer app on my iPhone 16 Pro Max. I uploaded my passport as prompted and entered my address in Latin characters. I then got an error screen saying there may be an issue with my account that needs to be resolved before I can continue, and to contact Support. The enrollment button now reads "ID Verification Rejected." I have since also attempted enrollment through the web at developer.apple.com. Same result. This appears to rule out the Developer app's device check as the cause, and suggests the block sits on the account itself. What Support told me After several weeks and multiple exchanges, the answer I keep receiving is that my device is listed as a trusted device on other Apple Accounts, and that I need to contact whoever controls those accounts and have my device removed. They've also told me they can't disclose which accounts those are. So the instruction is: fix a problem by contacting people whose identity Apple won't reveal. I've also tried reaching Developer Support by phone. I've sat on hold for up to three hours on multiple attempts and never reached anyone. Email replies come back every few days and repeat the same instruction. What I've already checked I own the device, the phone number, and both of my Apple Accounts. My two accounts use different trusted phone numbers and different devices. Nothing is shared between them. I've checked every account belonging to people in my household. Nothing is shared or borrowed. Enrollment fails identically through the web and through the app. Where that leaves me Either Apple's records are wrong and my device or number is flagged in error, or an account I don't control genuinely has my device listed as trusted, which would be a security concern that I can't investigate without information only Apple has. Either way, I don't see how the resolution is on my end. What's stopping me from just throwing money at this is that I don't know what's actually flagged. If it's the device, a new iPhone fixes it. If it's my phone number or my Apple Account, I could buy a new phone, a new number, and a new email and still land on the same screen, out well over a thousand dollars with nothing to show. Nobody at Apple will tell me which it is, so any purchase is a guess. That's the part I find hardest to accept. What I'm asking the community Has anyone hit "ID Verification Rejected" during enrollment and gotten past it? What actually worked? Given that web and app enrollment both fail the same way, has anyone seen an account-level verification flag like this get cleared, and what triggered the clearing? Is there any way to see or reset which accounts list a device as trusted, from the device owner's side? Is there an escalation route that actually connects to a human? Three-hour phone holds with no answer and repeating email replies have gotten me nowhere. Does Feedback Assistant work for this, or is there a specific team that handles enrollment identity issues? Any pointers appreciated. I've been stuck on this for weeks, and I'd rather find the right door than keep knocking on the same one. Thanks.

Hello, I'm writing to ask if anyone else is experiencing the same issue and if there's any known way to escalate. Timeline: Wednesday, August 19, 2026: Submitted my government-issued ID for identity verification (requested before I could proceed to payment). Friday, August 21, 2026: Sent an email to Apple Support — no response. Monday, August 24, 2026: Sent a second follow-up email under the same case — still no response. Today (August 25): Still pending, no confirmation of receipt, no request for additional documents, no explanation. My legal name matches exactly what's on my Apple ID (including middle name), so I don't believe this is a name-matching issue. I also tried requesting a callback, but the phone form does not list a country code for Senegal, so I haven't been able to get a call scheduled either. Has anyone recently gone through the same situation with identity verification stuck before the payment step? How long did it take, and did escalating actually help? Any advice would be greatly appreciated — this is blocking my ability to move forward with development.