Hi everyone, I’m hoping to get advice or hear from anyone with similar experiences. Our app Pixllove was originally rejected under Guideline 4.3 (“Spam”). We were later invited to an App Review call with Erica, who reviewed everything and confirmed verbally and in writing (April 8, 2025) that the spam classification was removed. She acknowledged that our app uses a unique concept and only required us to implement a pre-chat consent popup. We implemented exactly that: • A popup appears before any chat starts, displaying the match’s name, age, and distance. • Users must actively accept before the chat begins. • We show this clearly in our new demo video. • Full reporting/blocking/moderation is in place. However, after submitting the updated build, we were again rejected under a different interpretation of 1.2, with the reasoning that our app “connects users randomly.” This appears to be a misunderstanding, since no match occurred during their test – and it takes at least 2 users online for a match to happen. We explained this and even submitted a screenshot of the consent popup, which had been explicitly requested by Erica. Sadly, the reviewer ignored our message and Erica’s previous confirmation and labeled us as spam again. We replied and asked them to please review Erica’s note from April 8, but we haven’t received a response yet. We’re lucky to have a second review meeting scheduled for Tuesday, but this experience has been extremely frustrating and honestly, quite unprofessional — especially after being told the issue had been resolved. Has anyone experienced something similar? What can be done to ensure prior Apple Review decisions are respected by future reviewers? Thanks so much in advance, Emilija Pixllove Team

Hello Community, My application was rejected by Apple App Review, citing Guideline 4.7 and "non-embedded," which I believe is incorrect. All transactions are signed and sent directly through the app with explicit user permission. Additionally, there's an issue with min apps where users can access the functionality via a browser to interact with the service. This feature has been part of my old application and hasn't changed in the new update. It’s the same functionality as used by popular wallets like Metamask Uniswap Coinbase Which also employ web3 technology. Over the past two weeks, I've tried to communicate with Apple's support team but have been ignored or received only generic rejection emails. This has left me frustrated and concerned about the time and resources I’ve invested in developing and supporting this app. Could you please help me find a solution? Your assistance would be greatly appreciated!

Hello, I have submitted my app for review what seems like countless times. With my first submission, i created five consumable in app purchases and submitted those for review alongside my build. My app keeps getting rejected because the reviewer cannot find the in app purchase in my app. I keep telling them that my app screen is dynamic and only shows available products. All of my submitted in app purchases are still in the "Waiting for Review" state and therefore do not show up. This is a chicken or the egg scenerio. I need the purchases approved so they show up in the app and can be tested by the reviewer but for whatever reason they are not being approved and the reviewer is only looking at my build and rejecting it. How do others get around this? This seems like a broken process (submitting in app purchases with builds instead of independently). I desperatly want to get out of this submit->rejection cycle.

We sell magazines through a third party app platform called Pocketmags and our website. The magazines have Print, Digital and Combo options available for purchase. Also, this third party app provides the platform to read the digital version of the magazines. Once a user buys a subscription on the website, he/she receives the email with the login information on PocketMags, where he registers his login details and can start reading his subscription. With us, the customer shares his billing/shipping address along with their email id while they make payment. Now we have our own app where through which we want to sell these magazines and have to integrate In-App purchase for selling these digital subscriptions. How do we send the 3rd party subscription access details on email to the user if they do in app purchase?

Hello, I am writing this because the behavior of the App Store Server Notification that our server receives is problematic in the Sandbox environment. I have two questions in total. When purchasing a Free Trial subscription, after receiving the SUBSCRIBED / INITAL_BUY Notification, DID_RENEW should be sent when it expires, but DID_FAIL_TO_RENEW/GRACE_PERIOD is sent. The EXPIRE Notification is sent after the subscription expires or DID_CHANGE_RENEWAL_STATUS/AUTO_RENEW_DISABLED is sent, but it does not arrive. The first problem is that I recently heard that automatic payments after a free trial require the user's consent via email. Is this the reason? If so, I am curious about how I can test it in the Sandbox environment. Is the second problem a bug?

Yesterday I noticed that if I purchase a free trial subscription in my app using a sandbox account, when the subscription expires I see a “Billing Problem” message every time I open the app. ”allow purchases & renewals“ setting is ON so this shouldn’t happen. has anyone else seen this or knows how to resolve? observed on iOS 18.3.2 & 16.7.10 thanks

I have an app which is already on App Store with In-app purchase. Now I want to integrate In-app purchase in my another app for the same products as in the existing app. Both the apps are using same Apple Account. Can I reuse those Product Ids from the first app in the second one. If yes, what is the ways to use them. Thank you in advance.

New subscriptions have been failing to renew in the sandbox for 3 days. I am seeing multiple posts and comments from people that appear to be experiencing the same issue. But I haven't seen any feedback from Apple representatives. I really do not want to launch a new app without seeing functioning renewals in the sandbox. Is there somewhere else we are intended to seek assistance?