We submitted a build to testflight and received a confirmation email it was successfully uploaded. When we open testflight on our iPhone's (X, 6s) we get a message of "Could not install appname" "The requested app is not available or does not exist" Where appname is the name of the app. Its very confusing because I can see the build listed in testflight on my mobile device and can view it in iTunes connect. I also can't install prior builds that had worked successfully when I try.

Hi, I have an application published in the Marketplace. I made certain updates to the app. I did my tests.No problem. I did my tests via Testflight. There is no problem I encountered. But my app update request was returned by app review. The answer i got from them ;  "Specifically, our login attempt displayed loading indefinitely; we were unable to access the app features and functionality." Here are the ways that I tried and the app worked successfully. Connect from America using VPN.No problem, it works. I connected from using IPV6.No problem, it works. I tried with simulator.No problem, it works. I tried real device.No problem , it works. I tried testflight.No problem, it works. I tired version 15.2 and earlier.No problem , it works. I have no idea why apple staff are getting this error. Has anyone encountered such a problem before? What solutions would you suggest? I'm waiting for your help.

Hi, I have a completely new release of my app coming out with a new tech stack. I noticed that only 1% of my users were on iPad so the new app was not created to be 'compatible' with iPad including how it looks on iPad. Can I release this new version of the app only for iPhone? Or because it was previously available for iPad I have to release for iPad as well? Really appreciate any support/guidance on this. Thank you!

Is it possible to create a sandboxed app that uses accessibility permission? And if so, how do I ask the user for that permission in a way that is allowed by the App Store? Im creating a small menubar app and my current (rejected) solution is to create a pop-up, with link to Security & Privacy > Accessibility and the pop-up asks the user to manually add the app to the list and check the checkbox. This works in sandbox. Reason for rejection: "Specifically, your app requires to grant accessibility access, but once we opened the accessibility settings, your app was not listed." I know it's not listed there and it has to be added manually. But its the only solution I've found to this issue. Is there perhaps any way to add the app there programmatically? Im a bit confused since I've seen other apps in App Store that work the same way, where you have to add the app to the list manually. Eg. Flycut. :man-shrugging: I know about this alternative solution, and it's not allowed in sandboxed apps. It also adds the app to the accessibility list automagically: func getPermission() { AXIsProcessTrustedWithOptions([kAXTrustedCheckOptionPrompt.takeUnretainedValue():true] as CFDictionary). } Does anyone have a solution for this? Best regards, Daniel

Dear Experts, If a user with an older device tries to download an app, and the current version of the app requires an iOS version which their device does not support, the App Store will offer them an older most-recent-compatible version instead. I've just had an enquiry from a user of my app for whom this has not worked. Specifically he has an iPad 2. He foolishly deleted my app from the device, and now the App Store will not let him re-install it. Does anyone know why this may be? Is it simply that this App Store feature does not work for devices as old as the iPad 2? Thanks.

Issue Description: Apps that support both iOS and tvOS can have different versions in App Store for each type(iOS and tvOS) but same Bundle Identifier and iTunesStoreID/trackID. For example, the iOS version of YouTube has the latest version in App Store as 17.30.3 the tvOS version of YouTube has the latest version in App Store as 2.07.01 This can be verified from two by two specific iTunes look Up API as shown below https://itunes.apple.com/lookup?id=544007664 https://itunes.apple.com/lookup?id=544007664&entity=tvSoftware Sample contentMetadataLookup URL: https://uclient-api.itunes.apple.com/WebObjects/MZStorePlatform.woa/wa/lookup?version=2&id=544007664&p=mdm-lockup&caller=MDM&platform=enterprisestore&cc=us&l=en Queries: What should we do to get the tvOS specific version of an app in contentMetadataLookup URL? The trackViewURL doesn't show tvOS specific version history of the app - https://apps.apple.com/us/app/youtube-watch-listen-stream/id544007664?platform=appleTV . How should we view this the apps' tvOS specific version history? Kindly help us with the queries.

In the verifyReceipt API response, there is a "is_trial_period" field. As detailed in WWDC 2023 the verifyReceipt is deprecated, how to fetch the fact that the subscription is during the free trial period via recommended App Store server APIs?

We have an iOS app which is currently available in AppStore. Now we are enabling Mac Catalyst support for the Mac users. As our app is contains In App purchases and it is working fine in iOS devices. But when we try to purchase subscriptions from Mac Catalyst app using TestFlight, it gives the error “Your account is not valid for use in the U.S. store. You must switch to the Japan store before purchasing.” Then after we have checked an AppStore region and the region is already Japan. Any assistance would be appreciated.

Question: Does anyone have experience or documentation on how to get an App Clip to show on Apple Maps for a location? What I've tried: I have tried to associate my App Clip with an Apple Maps location. We are working with a physical restaurant that has an Apple Maps location, our full app is listed there but not the App Clip. I've gone through the steps of setting up the Advanced App Clip Experience and giving it the location we want it associated with, and have gone through Apple Business Connect and done all the setup there to get the full app to show with the location, but the app clip still does not show. I've contacted Apple Support and they gave me the criteria of "The App Clip is hosted within the app" and "The app is associated to the same physical location". When asking for clarification with the first criteria they said they could help and closed the chat.

Hello, I am looking for help with displaying Smart Banners on mobile devices. What is the preferred coding that can have Smart Banners appear on all devices? I am having an issue where an Smart Banner is not properly functioning as I would like it to. I would like the CTA (Call-To-Action) to be positioned on the top of a mobile screen. If a user has the mobile app already, it should read OPEN and opens into the app when it is clicked. If the user does not have the app, it should read GET and take a user to the mobile app store when it is clicked.

I'm an indie developer. My latest minor update for my game which has been on the Mac App Store for 13 years and which has spent time at #1 on the download charts just started getting rejected for the following reason: Guideline 2.5.2 - Performance - Software Requirements The app installed or launched executable code. Specifically, the app uses the itms-services URL scheme to install an app. However my app is certainly not installing any apps and to the best of my knowlege it is not using any itms/itunes/etc. type URLs in any way, so I can't figure out what would be triggering this claim. Inquiries as to what app I am supposedly installing or what URL I am supposedly using have yielded 'no further information can be provided'. Has anyone run into something similar? Any ideas on obscure scenarios that could trigger this particular rejection? Or any advice on what one should do in my situation? I feel a bit stuck. Has anyone had luck with the appeal process for this sort of thing (to at least get more information)?

Sales and Trends section in App Store Connect is down and showing error for the last 2 hours. Are you experiencing the same issue now?

Dear Apple Developer Support Team, We are seeking a solution that would allow us to include the CarPlay entitlement while distributing our app using an enterprise profile. Could you please provide guidance on how we might achieve this? Are there any alternative approaches or considerations that could help us navigate this limitation? Your expertise and advice would be greatly appreciated as we work to ensure our app meets the needs of our users while complying with Apple’s guidelines. Thank you for your time and support.

Dear Apple Support, I'm experiencing an unusual issue with the developer name displayed for my app on the App Store. Here are the details: App Submission: The app was created and uploaded using our team's Apple Developer account (Team Name). App Store Display: However, the developer name shown on the App Store is my personal name, not our team/company name. Account Access: In App Store Connect, I have Admin access to the team account. I can see and manage the app, but I cannot find where to change the displayed developer name. Expected Behavior: The App Store should display our team/company name (Team Name) as the developer, not my personal name. Attempted Solutions: I've reviewed the app's information in App Store Connect, checked our account settings, and verified the build settings in Xcode. I cannot find the source of this discrepancy. Additional Information: I'm seeking assistance to: Understand why my personal name is being displayed instead of our team name. Learn how to correct this so that our team/company name appears as the developer on the App Store. Ensure this doesn't happen with future app submissions. Thank you for your help in resolving this issue.

Our App Clips have been approved for about a week. However, our App Clips are not loading or previewing in iMessage. My friend and I both have an iPhone with iOS 18. Our App Clip minimum target is iOS 17. For both of us, the App Clip previews aren't loading in iMessage (see image below). But this isn't right—App Clips generally SHOULD preview in iMessage. For reference, when I send my friend an Instagram post URL, the app clip DOES load & preview in iMessage—suggesting it's just an issue with 222's App Clips. In the iMessage screenshot... the top url is https://rsvp.222.place/?id=0034d4c8-7dcd-44bf-89df-6dc1acd806d2 The bottom url is https://appclip.apple.com/id?p=place.twotwotwo.twotwotwo-ios.Clip (default App Clip Link) When I run either of these URLs in App Clip Diagnostics in Settings -> Developer, both of them are marked as approved and ready to go.

Hello, currently to upload to appstore, ios sdk 17 is required. my project is using xamarin. i know it's not supported anymore, but we dont have the budget to upgrade it. so the highest sdk version i can produce is 16.2. if my account is enterprise, can I still distribute the app which built using ios sdk 16.2? thanks

Hello everyone, where can I change the email address that is in the information section of the App Store? https://apps.apple.com/de/app/start7-der-handball-manager/id6443919324?l=en-GB Thanks! Simon

Hello everyone, I recently received an email from Apple titled "Notification of Apple Developer Program License Agreement (“DPLA”) violation:" stating that I may have violated Section 11.2 (Termination) of the agreement. The specific clause mentioned relates to engaging in or encouraging misleading, fraudulent, improper, or dishonest acts, such as manipulating App Store rankings or reviews. I’m unsure what triggered this notification as I have always adhered to Apple’s guidelines. Recently, I ran a promotional campaign for my app, where it was made temporarily free, leading to a significant spike in downloads. I suspect this may have raised a flag, but everything was done transparently and without intent to violate any rules. I’ve reached out to Apple Support for clarification, but I wanted to ask here if anyone has experienced something similar or could provide insights into resolving this. I value my membership in the Apple Developer Program and want to ensure everything is compliant. Any advice would be greatly appreciated!

To handle the upcoming App Store receipt signing certificate changes I switched my Mac app to use the new recommended APIs about a month ago at the beginning of December 2024. The transition worked seamlessly for most users except a few ones that only needed to re-enter their Mac App Store credentials. My app is available discounted to Educational Institutions who use the Apple School Manager system to purchase and manage app on student's devices. Starting Jan. 7h this week, several schools contacted me that the app fails receipt validation. Reinstalling the app from scratch doesn't help. Is this some kind of server side failure from Apple's side? Are there special cases to consider on my side when verifying receipts for educational purchases? (I didn't find anything in the documentation) Here is my (simple) receipt validation code: import StoreKit extension AppDelegate { func validateReceipt() { Task { do { let verificationResult = try await AppTransaction.shared switch verificationResult { case let .verified(appTransaction): Log.i("Receipt verification succeeded.", tag: "🧾") case let .unverified(appTransaction, verificationError): Log.w("Receipt verification failed with error: \(verificationError.localizedDescription)", tag: "🧾") showVerificationFailureAlert() } } catch { Log.w("Failed to retrieve AppTransaction: \(error.localizedDescription)", tag: "🧾") showVerificationFailureAlert() } } } private func refreshReceipt() { Task { do { let result = try await AppTransaction.refresh() switch result { case let .verified(appTransaction): Log.i("Receipt refreshed and verified successfully.", tag: "🧾") case let .unverified(appTransaction, verificationError): Log.w("Refreshed receipt verification failed with error: \(verificationError.localizedDescription)", tag: "🧾") showVerificationFailureAlert() } } catch { Log.w("Failed to refresh AppTransaction: \(error.localizedDescription)", tag: "🧾") showVerificationFailureAlert() } } } private func showVerificationFailureAlert() { DispatchQueue.main.async { let alert = NSAlert() alert.messageText = "Receipt Verification Failed" alert.informativeText = "Unable to verify the app receipt." alert.alertStyle = .critical // Add "Retry" and "Cancel" buttons alert.addButton(withTitle: "Retry") alert.addButton(withTitle: "Cancel") let response = alert.runModal() if response == .alertFirstButtonReturn { self.refreshReceipt() } else { NSApp.terminate(nil) } } } }

We have submitted a request to transfer our corporate account to a different employee but apple keeps taking a lot of time to get back. This is a highly escalated issue from our upper management. Does anyone know how to escalate this with apple?