Hello,
I am writing here in the hope that an Apple staff member or moderator can review our case or escalate it to the legal/verification team. We are completely blocked.
Our team submitted a request to migrate our Apple Developer Program account from an Individual to an Organization membership more than a month ago. We have provided every single piece of required legal corporate verification upfront to avoid bottlenecks, including:
D-U-N-S Number (fully matching our legal entity)
Partnership Deed
Certificate of Incorporation
All other requested legal documentation.
The Issue:
Since submitting, we have received absolute silence.
Email Support: Follow-up emails sent directly to the support case go completely unanswered.
Phone Support: We try to use the call option during business hours, but after sitting on hold for 15+ minutes on multiple separate calls, the line never connects to a human agent.
The Business Impact:
Because this administrative migration is stuck, our developer name still displays as an individual. We are completely frozen and unable to push critical updates under our official company name. This is heavily impacting our active development timeline, halting our business velocity, and delaying deployment on App Store Connect.
Furthermore, the deployment overhead is already frustrating—for example, having to unnecessarily upload an entire technical app version build just to modify App Store screenshots or promotional graphics makes very little sense from a deployment pipeline perspective, and this support freeze is compounding our frustration.
Could a community manager or support advisor please look into this enrollment and escalate it?
Enrollment ID: 5SBH3NGW92
Current Status: Stuck in processing for over a month.
Thank you.