Apple Developer Program

RSS for tag

Create and deliver software for users around the world on Apple platforms using the the tools, resources, and support included with Apple Developer Program membership.

Apple Developer Program Documentation

Posts under Apple Developer Program subtopic

Post

Replies

Boosts

Views

Activity

App Manager Unable to Enter Certificates, IDs, & Profiles Page
Hi, I'm a novice Account Holder and one of my teammate, who's role is already assigned as App Manager, cannot log into Certificates, IDs, & Profiles Page, nor adjust his account to Organization Account in Xcode's Apple account setting. I tried to change my personal account to a App Manager to see if this is a general setting stuff but I didn't come across problems above. I am able to not only log into the Certificates page but also change my account setting in Xcode. Is there anything I can do in this situation, or just hand it to Developer Support ?
0
0
204
Jul ’25
Not able to enroll
We are facing an issue with creating a developer account for our organisation on the App Store. Apple mentions that there was already an account with this entity whose membership got terminated 4 years back and they can't create another one. We don't have any idea who created that account. It was created and terminated before we got our DUNS number. Despite us submitting proofs that me and my partner are the authorised person for this organisation and creating a case multiple times, we have made no progress on this. How can we escalate this and ensure someone from team actually looks at our case carefully?
0
0
115
Aug ’25
Business Name Change Blocking Critical App Identifiers
I’m in crisis mode and desperately need advice. Launching in 10 days and just hit a major roadblock. Background: Set up developer account under a business name only because we needed the D-U-N-S number when starting development Have a working app with Family Controls already configured on the main identifier Yesterday my developer discovered we need Family Controls on 3 additional identifiers for launch a week ago (terrible timing) I submitted a business name change request thinking it was good housekeeping The Crisis: Certificates, Identifiers & Profiles portal is completely locked during business name change processing Can’t add Family Controls to the 3 identifiers we need for launch Business name change typically takes 2-4 weeks Launch is in 10 days What I’ve Done: Contacted Apple Developer Support explaining the urgency Case ID: 102633553000 for the name change request Desperate Questions: Has ANYONE successfully cancelled a business name change mid-process for urgent app needs? Any emergency escalation paths at Apple for launch-blocking issues? Would creating a new developer account be faster? (Though that seems nuclear) Any other workarounds I’m not thinking of? The business name change was purely administrative - nothing structural changes. But these identifier updates are absolutely critical for launch functionality and we didn’t realize they were needed until trying to launch into testflight. This is our first time so learning a lot the hard way 🫠. Thanks in advance for any help!
0
0
216
Jul ’25
subscriptionOfferCodes 500 Error
When i create a subscription offer, the following error occurred, and there is no corresponding log ID. { "errors": [ { "status": "500", "code": "UNEXPECTED_ERROR", "title": "An unexpected error occurred.", "detail": "An unexpected error occurred on the server side. If this issue continues, contact us at https://developer.apple.com/contact/." } ] } https://api.appstoreconnect.apple.com/v1/subscriptionOfferCodes The invoked open API: https://api.appstoreconnect.apple.com/v1/subscriptionOfferCodes This is my request data: { "data": { "type": "subscriptionOfferCodes", "attributes": { "duration": "ONE_YEAR", "numberOfPeriods": 1, "offerMode": "PAY_AS_YOU_GO", "name": "test_error_issue2", "customerEligibilities": [ "NEW" ], "offerEligibility": "STACK_WITH_INTRO_OFFERS" }, "relationships": { "prices": { "data": [ { "id": "${sg-30-offerCode}", "type": "subscriptionOfferCodePrices" } ] }, "subscription": { "data": { "id": "6738041235", "type": "subscriptions" } } } }, "included": [ { "id": "${sg-30-offerCode}", "type": "subscriptionOfferCodePrices", "relationships": { "subscriptionPricePoint": { "data": { "id": "eyJzIjoiNjczODA0MTIzNSIsInQiOiJTR1AiLCJwIjoiMTAxODcifQ", "type": "subscriptionPricePoints" } } } } ] }
0
0
83
Oct ’25
Cannot enroll
I can log in but not renew dev programm payment: Sorry, you can’t enroll at this time. Your Apple Account is already associated with the Account Holder of a membership. In trader contact i see a wrong DUNS Number but i enabled no chance to edit. When i try to get a support call, error message wrong email. But in account is the right one confirmed. Thanks for helping, how can i enroll to the dev programm and publish my new App? Android is now approved and i stuck with IOS here.
0
0
99
Sep ’25
No response about apple developer program after payment
I'm based in Belarus and have been trying to reach Apple Support for over a week with no response. I paid for the Apple Developer Program about a week and a half ago—the payment was processed, but I haven't seen any results or confirmation. They asked me to submit ID documents, so I sent a photo of my passport. Since then, I haven’t received any updates. I’m not sure how to get through to support to either confirm the status of my purchase or issue a refund. Thanks for your attention.
0
0
74
Nov ’25
Apple Inapp payement response handling
i'm integrating In-App Purchases in our Flutter app using the official in_app_purchase plugin. We are currently testing consumable purchases and facing issues with the way events are delivered from StoreKit to the app. Implementation details I initiate the purchase with: await InAppPurchase.instance.buyConsumable(purchaseParam: purchaseParam); I listen for purchase updates with: final Stream<List> purchaseUpdated = inAppPurchase.purchaseStream; _subscription = purchaseUpdated.listen((purchaseDetailsList) { _handlePurchaseUpdates(purchaseDetailsList); }, onError: (Object error) { updateApplePaymentStatus(isSuccess: false, response: jsonEncode(error.toString())); }, onDone: () { _subscription.cancel(); }); Issues Observed Control on purchase button event As soon as the user taps the purchase button, the App Store purchase sheet is shown. Question: Is there a way to intercept control at this point (before showing the sheet) to perform additional checks or logging? Cancelled payment after UPI intent In our testing with UPI payment flows (UPI intent triggered from Apple Pay/linked payment method), if the user cancels the payment from the external flow, we don’t see a clear event in purchaseStream. Question: How can we reliably capture this cancellation status on the app side? Event timing after successful purchase Currently, the purchaseStream event is only triggered after the StoreKit purchase confirmation popup has been dismissed by the user. Question: Is there a way to capture the event earlier (i.e., right after StoreKit confirms payment success), so we can update our backend and UI without waiting for popup dismissal? Request We would appreciate guidance on: Best practices for intercepting purchase initiation before the StoreKit sheet. Recommended way to detect and handle cancelled payments (especially in UPI flows) managed on frondend side. Whether it is possible to receive successful purchase events without waiting for the user to dismiss the confirmation dialog. Thank you for your support.
0
0
274
Sep ’25
Notice of Termination
Would anyone help why my account got terminated. I checked my app & it had simple text pricing typo should not be grounds for account termination. Even i made a typo in iap price the price of product on apple server was correct & when user try to buy item the correct price is loaded from apple sever. If this was the reason for the decision, I would like the opportunity to correct the issue rather than face such a severe penalty. "This letter serves as notice of termination of the Apple Developer Program License Agreement (the “ADP Agreement”) and the Apple Developer Agreement (the “Developer Agreement”) between you and Apple effective immediately. Pursuant to Section 3.2(f) of the ADP Agreement, you agreed that you would not “commit any act intended to interfere with any of the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, Custom App Distribution, TestFlight, Xcode Cloud, Ad Hoc distribution, or the Program …” Apple has good reason to believe that you violated this Section due to documented indications of fraudulent conduct associated with your account. Apple is exercising its right to terminate your status as an Apple developer pursuant to the Apple Developer Agreement and is terminating you under the ADP Agreement for dishonest and fraudulent acts relating to that agreement. We would like to remind you of your obligations with regard to all software and other confidential information that you obtained from Apple as an Apple developer and under the ADP Agreement. You must promptly cease all use of and destroy such materials and comply with all the other termination obligations set forth in Section 11.3 of the ADP Agreement and Section 10 of the Apple Developer Agreement. If applicable, no further payments will be made to you pursuant to Section 7.1 of the Paid Applications agreement (Schedules 2 and 3 to the ADP Agreement). This letter is not intended to be a complete statement of the facts regarding this matter, and nothing in this letter should be construed as a waiver of any rights or remedies Apple may have, all of which are hereby reserved. Finally, please note that we will deny your reapplication to the Apple Developer Program for at least a year considering the nature of your acts. If you want to file an official complaint pursuant to an applicable Platform Regulation in your country or region you may Contact Us."
1
0
194
Oct ’25
External thermal camera interfacing through AVcam's sample code.
I am working with the AVcam sample code example to interface external thermal camera with a USB C connector on iPad. the camera frame consists of a resolution of 1280x740 with the first 1280x720 bytes being for RGB and 160x121 bytes for the thermal data. The camera outputs in YUYV2 format. The thermal data is embedded in this frame as it is a 16 bit value. I found out that YUYV2 is not a supported video format on iOS. is there any way I can get the raw thermal data without any modification ?
0
0
44
Nov ’25
Feedbacks get closed if they cannot be reliably reproduced
It’s very frustrating when in a feedback I specify that I cannot reliably reproduce it and the feedback gets closed with the message “Since this issue cannot be reproduced, this report has been closed”, e.g. FB18985938. Is Apple not interested in hearing about issues that cannot be reliably reproduced? Many issues unfortunately depend on a variety of factors and it’s often impossible for third-party developers or users to figure out how to reliably reproduce them. Usually these kind of issues get addressed by e.g. adding more logging so that the next time it happens it's easier to find out what's causing it. Then the last part of the message “Please file a new report with a sysdiagnose if you encounter this issue again” sounds like I’m being teased, because what use is a new sysdiagnose if I still cannot reproduce it reliably? It will just be closed like the last one. I created FB20595673 for this issue.
0
0
448
Oct ’25
Enrollment reset after 4-week approval delay – urgent help needed
Hi team, I applied to the Apple Developer Program as a company and was finally approved after 4 weeks. However, the payment portal wouldn’t work (Apple confirmed the issue was on their end), and support advised me to use the Apple Developer app to complete payment. Unfortunately, the app does not allow enrolments for my account?, so I emailed support again (with a screenshot) — but haven’t heard back in over 24 hours. Today I tried the payment link again and it has now reset my enrollment entirely — it’s asking me to start over from scratch. This is incredibly frustrating, as we’re trying to launch our app and have already been waiting a month. Can someone escalate this urgently or restore my approved application so I can complete payment? Case number: 102625219051 Thanks in advance, Michael Krishnan-Jones
0
0
149
Jul ’25
Developer Program membership
Yesterday I paid for my developer account the way I pay for Apple Music and iCloud every month. I received an email that the payment was successful. But my account still looks unpaid. Now if I try to click the renew active button in the Developer app I get a message that my developer account is already subscribed. Last time I was told in technical support that the payment was made for another developer account, but I paid for my account while logged in with my apple id. I ask you to resolve this issue so that my account becomes active.
0
0
81
Aug ’25
Please stop updating the beta on iOS
Please stop updating iOS beta because your messages up iOS and iPhone storage on there phone stop and look at the iPhone storage right away
Replies
1
Boosts
0
Views
68
Activity
Oct ’25
App Manager Unable to Enter Certificates, IDs, & Profiles Page
Hi, I'm a novice Account Holder and one of my teammate, who's role is already assigned as App Manager, cannot log into Certificates, IDs, & Profiles Page, nor adjust his account to Organization Account in Xcode's Apple account setting. I tried to change my personal account to a App Manager to see if this is a general setting stuff but I didn't come across problems above. I am able to not only log into the Certificates page but also change my account setting in Xcode. Is there anything I can do in this situation, or just hand it to Developer Support ?
Replies
0
Boosts
0
Views
204
Activity
Jul ’25
Not able to enroll
We are facing an issue with creating a developer account for our organisation on the App Store. Apple mentions that there was already an account with this entity whose membership got terminated 4 years back and they can't create another one. We don't have any idea who created that account. It was created and terminated before we got our DUNS number. Despite us submitting proofs that me and my partner are the authorised person for this organisation and creating a case multiple times, we have made no progress on this. How can we escalate this and ensure someone from team actually looks at our case carefully?
Replies
0
Boosts
0
Views
115
Activity
Aug ’25
Business Name Change Blocking Critical App Identifiers
I’m in crisis mode and desperately need advice. Launching in 10 days and just hit a major roadblock. Background: Set up developer account under a business name only because we needed the D-U-N-S number when starting development Have a working app with Family Controls already configured on the main identifier Yesterday my developer discovered we need Family Controls on 3 additional identifiers for launch a week ago (terrible timing) I submitted a business name change request thinking it was good housekeeping The Crisis: Certificates, Identifiers & Profiles portal is completely locked during business name change processing Can’t add Family Controls to the 3 identifiers we need for launch Business name change typically takes 2-4 weeks Launch is in 10 days What I’ve Done: Contacted Apple Developer Support explaining the urgency Case ID: 102633553000 for the name change request Desperate Questions: Has ANYONE successfully cancelled a business name change mid-process for urgent app needs? Any emergency escalation paths at Apple for launch-blocking issues? Would creating a new developer account be faster? (Though that seems nuclear) Any other workarounds I’m not thinking of? The business name change was purely administrative - nothing structural changes. But these identifier updates are absolutely critical for launch functionality and we didn’t realize they were needed until trying to launch into testflight. This is our first time so learning a lot the hard way 🫠. Thanks in advance for any help!
Replies
0
Boosts
0
Views
216
Activity
Jul ’25
I haven't received my refund yet. When will you refund me?
Order number: W1764260959 Ordered on: September 23, 2025 Please help me. When will I get my refund? I contacted the officer of the card I used and he said there was no refund. Please send me the document that you refunded me. I need it to get my refund.
Replies
0
Boosts
0
Views
87
Activity
Oct ’25
Managed App Installation UI option is not visible in enterprise account Bundle ID
I am trying ManagedAppDistribution framework for enterprise bundle id Managed App Installation UI is not visible where as for company account bundle ID Managed App Installation UI option is visible. is it something wrong with my enterprise account? Kindly provide details
Replies
0
Boosts
0
Views
115
Activity
Jul ’25
subscriptionOfferCodes 500 Error
When i create a subscription offer, the following error occurred, and there is no corresponding log ID. { "errors": [ { "status": "500", "code": "UNEXPECTED_ERROR", "title": "An unexpected error occurred.", "detail": "An unexpected error occurred on the server side. If this issue continues, contact us at https://developer.apple.com/contact/." } ] } https://api.appstoreconnect.apple.com/v1/subscriptionOfferCodes The invoked open API: https://api.appstoreconnect.apple.com/v1/subscriptionOfferCodes This is my request data: { "data": { "type": "subscriptionOfferCodes", "attributes": { "duration": "ONE_YEAR", "numberOfPeriods": 1, "offerMode": "PAY_AS_YOU_GO", "name": "test_error_issue2", "customerEligibilities": [ "NEW" ], "offerEligibility": "STACK_WITH_INTRO_OFFERS" }, "relationships": { "prices": { "data": [ { "id": "${sg-30-offerCode}", "type": "subscriptionOfferCodePrices" } ] }, "subscription": { "data": { "id": "6738041235", "type": "subscriptions" } } } }, "included": [ { "id": "${sg-30-offerCode}", "type": "subscriptionOfferCodePrices", "relationships": { "subscriptionPricePoint": { "data": { "id": "eyJzIjoiNjczODA0MTIzNSIsInQiOiJTR1AiLCJwIjoiMTAxODcifQ", "type": "subscriptionPricePoints" } } } } ] }
Replies
0
Boosts
0
Views
83
Activity
Oct ’25
Cannot enroll
I can log in but not renew dev programm payment: Sorry, you can’t enroll at this time. Your Apple Account is already associated with the Account Holder of a membership. In trader contact i see a wrong DUNS Number but i enabled no chance to edit. When i try to get a support call, error message wrong email. But in account is the right one confirmed. Thanks for helping, how can i enroll to the dev programm and publish my new App? Android is now approved and i stuck with IOS here.
Replies
0
Boosts
0
Views
99
Activity
Sep ’25
No response about apple developer program after payment
I'm based in Belarus and have been trying to reach Apple Support for over a week with no response. I paid for the Apple Developer Program about a week and a half ago—the payment was processed, but I haven't seen any results or confirmation. They asked me to submit ID documents, so I sent a photo of my passport. Since then, I haven’t received any updates. I’m not sure how to get through to support to either confirm the status of my purchase or issue a refund. Thanks for your attention.
Replies
0
Boosts
0
Views
74
Activity
Nov ’25
Iphone 26 Verision cant working Screenshot
I recently update version 26 Beta 2 , 3 can't working screenshot & Dont have split screen iphones
Replies
0
Boosts
0
Views
108
Activity
Jul ’25
Apple Inapp payement response handling
i'm integrating In-App Purchases in our Flutter app using the official in_app_purchase plugin. We are currently testing consumable purchases and facing issues with the way events are delivered from StoreKit to the app. Implementation details I initiate the purchase with: await InAppPurchase.instance.buyConsumable(purchaseParam: purchaseParam); I listen for purchase updates with: final Stream<List> purchaseUpdated = inAppPurchase.purchaseStream; _subscription = purchaseUpdated.listen((purchaseDetailsList) { _handlePurchaseUpdates(purchaseDetailsList); }, onError: (Object error) { updateApplePaymentStatus(isSuccess: false, response: jsonEncode(error.toString())); }, onDone: () { _subscription.cancel(); }); Issues Observed Control on purchase button event As soon as the user taps the purchase button, the App Store purchase sheet is shown. Question: Is there a way to intercept control at this point (before showing the sheet) to perform additional checks or logging? Cancelled payment after UPI intent In our testing with UPI payment flows (UPI intent triggered from Apple Pay/linked payment method), if the user cancels the payment from the external flow, we don’t see a clear event in purchaseStream. Question: How can we reliably capture this cancellation status on the app side? Event timing after successful purchase Currently, the purchaseStream event is only triggered after the StoreKit purchase confirmation popup has been dismissed by the user. Question: Is there a way to capture the event earlier (i.e., right after StoreKit confirms payment success), so we can update our backend and UI without waiting for popup dismissal? Request We would appreciate guidance on: Best practices for intercepting purchase initiation before the StoreKit sheet. Recommended way to detect and handle cancelled payments (especially in UPI flows) managed on frondend side. Whether it is possible to receive successful purchase events without waiting for the user to dismiss the confirmation dialog. Thank you for your support.
Replies
0
Boosts
0
Views
274
Activity
Sep ’25
Notice of Termination
Would anyone help why my account got terminated. I checked my app & it had simple text pricing typo should not be grounds for account termination. Even i made a typo in iap price the price of product on apple server was correct & when user try to buy item the correct price is loaded from apple sever. If this was the reason for the decision, I would like the opportunity to correct the issue rather than face such a severe penalty. "This letter serves as notice of termination of the Apple Developer Program License Agreement (the “ADP Agreement”) and the Apple Developer Agreement (the “Developer Agreement”) between you and Apple effective immediately. Pursuant to Section 3.2(f) of the ADP Agreement, you agreed that you would not “commit any act intended to interfere with any of the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, Custom App Distribution, TestFlight, Xcode Cloud, Ad Hoc distribution, or the Program …” Apple has good reason to believe that you violated this Section due to documented indications of fraudulent conduct associated with your account. Apple is exercising its right to terminate your status as an Apple developer pursuant to the Apple Developer Agreement and is terminating you under the ADP Agreement for dishonest and fraudulent acts relating to that agreement. We would like to remind you of your obligations with regard to all software and other confidential information that you obtained from Apple as an Apple developer and under the ADP Agreement. You must promptly cease all use of and destroy such materials and comply with all the other termination obligations set forth in Section 11.3 of the ADP Agreement and Section 10 of the Apple Developer Agreement. If applicable, no further payments will be made to you pursuant to Section 7.1 of the Paid Applications agreement (Schedules 2 and 3 to the ADP Agreement). This letter is not intended to be a complete statement of the facts regarding this matter, and nothing in this letter should be construed as a waiver of any rights or remedies Apple may have, all of which are hereby reserved. Finally, please note that we will deny your reapplication to the Apple Developer Program for at least a year considering the nature of your acts. If you want to file an official complaint pursuant to an applicable Platform Regulation in your country or region you may Contact Us."
Replies
1
Boosts
0
Views
194
Activity
Oct ’25
External thermal camera interfacing through AVcam's sample code.
I am working with the AVcam sample code example to interface external thermal camera with a USB C connector on iPad. the camera frame consists of a resolution of 1280x740 with the first 1280x720 bytes being for RGB and 160x121 bytes for the thermal data. The camera outputs in YUYV2 format. The thermal data is embedded in this frame as it is a 16 bit value. I found out that YUYV2 is not a supported video format on iOS. is there any way I can get the raw thermal data without any modification ?
Replies
0
Boosts
0
Views
44
Activity
Nov ’25
How can I get my account unblocked?
I contacted you, but I haven't received any reply. What should I do? I need to use my developer account to publish the app; this was clearly a mistake.
Replies
1
Boosts
0
Views
209
Activity
Jul ’25
Unable to renew Apple Developer Program membership
Hi, I am not able to renew my Apple Developer Program membership. I do not see any renew button. not on app, not on website, not on iphone. :( what should i do?
Replies
1
Boosts
0
Views
692
Activity
Oct ’25
Feedbacks get closed if they cannot be reliably reproduced
It’s very frustrating when in a feedback I specify that I cannot reliably reproduce it and the feedback gets closed with the message “Since this issue cannot be reproduced, this report has been closed”, e.g. FB18985938. Is Apple not interested in hearing about issues that cannot be reliably reproduced? Many issues unfortunately depend on a variety of factors and it’s often impossible for third-party developers or users to figure out how to reliably reproduce them. Usually these kind of issues get addressed by e.g. adding more logging so that the next time it happens it's easier to find out what's causing it. Then the last part of the message “Please file a new report with a sysdiagnose if you encounter this issue again” sounds like I’m being teased, because what use is a new sysdiagnose if I still cannot reproduce it reliably? It will just be closed like the last one. I created FB20595673 for this issue.
Replies
0
Boosts
0
Views
448
Activity
Oct ’25
Enrollment reset after 4-week approval delay – urgent help needed
Hi team, I applied to the Apple Developer Program as a company and was finally approved after 4 weeks. However, the payment portal wouldn’t work (Apple confirmed the issue was on their end), and support advised me to use the Apple Developer app to complete payment. Unfortunately, the app does not allow enrolments for my account?, so I emailed support again (with a screenshot) — but haven’t heard back in over 24 hours. Today I tried the payment link again and it has now reset my enrollment entirely — it’s asking me to start over from scratch. This is incredibly frustrating, as we’re trying to launch our app and have already been waiting a month. Can someone escalate this urgently or restore my approved application so I can complete payment? Case number: 102625219051 Thanks in advance, Michael Krishnan-Jones
Replies
0
Boosts
0
Views
149
Activity
Jul ’25
Your enrollment in the Apple Developer Program could not be completed at this time.
Hi! Any ideas what can I do with this? Support does not provide any information: for one or more reasons, your enrollment couldn't be completed
Replies
1
Boosts
0
Views
86
Activity
Jun ’25
Developer Program membership
Yesterday I paid for my developer account the way I pay for Apple Music and iCloud every month. I received an email that the payment was successful. But my account still looks unpaid. Now if I try to click the renew active button in the Developer app I get a message that my developer account is already subscribed. Last time I was told in technical support that the payment was made for another developer account, but I paid for my account while logged in with my apple id. I ask you to resolve this issue so that my account becomes active.
Replies
0
Boosts
0
Views
81
Activity
Aug ’25