I am unable to submit any app for review. Every attempt to add a build to an App Store version results in a 409 error, both through the App Store Connect website and directly through the App Store Connect REST API. Affected accounts: Account 1: My personal Apple Developer account Account 2: A company-owned Apple Developer account where I have Admin access Both accounts are completely separate — different legal entities, different enrollments — but exhibit the exact same behavior simultaneously. API errors observed When calling PATCH /v1/appStoreVersions/{id}/relationships/build: 409 ENTITY_ERROR.RELATIONSHIP.INVALID "The specified pre-release build could not be added." When calling POST /v1/appStoreVersions to create a new version: 409 ENTITY_ERROR.RELATIONSHIP.INVALID "You cannot create a new version of the App in the current state." What I have verified All builds are processingState: VALID and not expired usesNonExemptEncryption: false is set on all builds No build is already attached to another version Build version string matches the App Store version (1.1.0) App bundle ID matches the build bundle ID Localization, review contact details, and keywords are all filled in Banking info in Agreements, Tax, and Banking was recently updated on both accounts Issue persists on both the website and via the REST API, ruling out a browser/cache issue Question Has anyone seen 409 errors affecting two completely separate developer accounts simultaneously? Could there be a platform-level issue with App Store Connect that is not reflected on the System Status page? I opened a support ticket 1 week ago but I only got a reply today and it's just asking for more details.

Hello, I am currently testing In-App Purchase subscriptions and encountered an issue where one of my products is not being returned. I have configured four subscription products: Annual 6 Months 3 Months Monthly All products were created and set to be available on the same date in App Store Connect. However, when fetching products using StoreKit, only three products (Annual, 3 Months, Monthly) are returned. The 6 Months subscription is missing and does not appear in the response. I have confirmed the following: All product identifiers are correct and match the code All products are in "Ready for Sale" status Agreements, tax, and banking information are completed The issue occurs consistently in the sandbox environment Could you please help me understand why only the 6 Months subscription is not being returned? Thank you.

All my business documents are in an active state, including the Part XX of the Income Tax Act (necessary for Canadians), but app.store connect won't let me bundle subcriptions or in-store payements with my app or let me submit it b/c is says I'm not in compliance. It's incredibly frustrating b/c it must be an internal error. anyone else having this issue?

Hello, I’m currently trying to transfer an app via App Store Connect, but I’m blocked by the following message: “App Transfers Disabled for This Account. Due to irregular activity associated with your account, you cannot transfer or receive apps at this time.” The app is fully eligible for transfer: Status: Ready for Distribution Already live on the App Store No pending reviews or configuration issues I have already contacted Apple Developer Support regarding this issue, but it has been over 5 days without any response. This transfer is part of an ongoing business transaction currently in escrow, so the delay is becoming critical. Has anyone experienced this issue before? If so: How long did it take to resolve? Is there any way to expedite the review? I would really appreciate any guidance or if an Apple staff member could help escalate this. Thank you.

Hi there I am trying to get to app store connect but it simply tells me "You must be an individual or team member in the Apple Developer Program, or invited by an individual to access their content in App Store Connect." I have since realised i've paid the enrolment/membership fee for developer membership twice, yet still don't have access. Any help greatly appreciated.

I am trying to understand whether this is expected behavior or a configuration issue. My app has an auto-renewable subscription set up in App Store Connect. Current setup: Subscription type: Auto-Renewable Subscription Duration: 1 year Status: Approved Introductory offer: Free for the first week Introductory offer is active for the relevant storefront(s) Problem: On the App Store product page, the subscription only shows the normal price. There is no mention anywhere of the free 1-week trial. I tested this using a clean Apple ID that has never subscribed before and is in a region covered by the introductory offer. When trying to subscribe directly from the App Store flow (not the in-app paywall), the Apple purchase popup says “one-time payment”, even though this product is an auto-renewable subscription. What I thought would happen: The App Store page would show that eligible users get a free 1-week trial The purchase sheet would clearly indicate that this is a subscription, not a one-time purchase What I have already checked: Subscription is definitely created under Subscriptions, not as a non-consumable or one-time IAP Subscription status is Approved Introductory offer is active Product mapping appears correct Question: Is it normal that the App Store page does not mention the introductory free trial even for eligible users? Is it normal for the App Store purchase popup to say “one-time payment” for an auto-renewable subscription? Or does this suggest that something is misconfigured? If anyone has seen this before, I would appreciate guidance.

Hey everyone 👋 I have 14 years of experience in iOS development, starting in my mid-teens and later working as a senior and lead developer with Fortune 50 companies. Around 1.5 years ago I began my indie journey as a side hustle, and for the past 3 months I have been building apps full time with a growing portfolio and increasing revenue 📈 I currently handle everything myself including development, ASO, and design, with marketing planned for later 🚀 I just shipped a major release last week and taking a relaxed week now, so feel free to ask anything about iOS development, indie life, ASO, monetization, or related topics 💬

I was planning to add the Facebook SDK in one of the releases, and I had everything prepared (including changing the privacy policy to state that my app tracks users for advertising). I changed the privacy policy in the App Store connect, thinking that this wouldn't take effect until I sent the app to review. However, after careful consideration, I decided not to move on with the Facebook SDK. My app does not currently track users for advertising. Even though I sent a new release (UI improvements only), I still can't change the privacy policy to remove that my app "tracks" the user. I read multiple posts with people facing similar issues. For my binary, I have: No PrivacyInfo.xcprivacy file NSUserTrackingUsageDescription in Info.plist No tracking declarations in my app configuration I contacted support, and I was redirected here. My case number is 102778907920

I'm trying to test using different icons in the product page optimization section, with each page using a different icon. However, even though I've added the icons to "Resources" and checked "Include all app icon resources" in "General," the icons still don't display when creating a test in the App Connect section after official review. How can I make this feature work correctly?

Dear App Store Connect Team! Since Passkeys have been introduced as login option on https://appstoreconnect.apple.com, I am unable to to make use of this new sign in option. I have attached sysdiagnoses, screen recordings, and .har exports in my feedback requests: FB22167539 FB17622414 FB22403813 When I select "Sign in with Passkey", the spinner just keeps spinning. Signing in with password works without issues. I can sign into my Apple ID on other Apple websites using my passkey without problems. Hope that helps! – Frederik

Hi everyone, We are currently facing an issue in our App Store Connect account where all of our production apps are suddenly showing the status “Removed from Sale.” This happened unexpectedly, and: We did NOT make any manual changes to app availability No recent app rejections or guideline violations were received Agreements, Tax & Banking section shows no pending actions TestFlight builds are still working fine We also have not received any clear communication from Apple explaining the reason for this. This is affecting all our live apps and impacting business operations. Has anyone else faced a similar issue recently? Could this be related to account-level restrictions or any recent policy updates? Any guidance or suggestions would be greatly appreciated. Thanks in advance!

Hi, I'm trying to build an App Store IPA for my Flutter app on Mac M4 without a physical iPhone connected. STEP 1 - I tried Automatic Signing in Xcode but got: "Communication with Apple failed. Your team has no devices from which to generate a provisioning profile." "Xcode couldn't find any iOS App Development provisioning profiles matching my bundle ID." STEP 2 - I switched to Manual Signing in Xcode. No warnings or errors shown in Xcode UI. Everything looks fine in Signing & Capabilities. But when I run this command in terminal: flutter build ipa I get this error: Building App Store IPA... Encountered error while creating the IPA: error: exportArchive "Runner.app" requires a provisioning profile. My Setup: Mac M4 Flutter (flutter build ipa) Paid Apple Developer account No physical iPhone connected Building for App Store distribution Question: How do I successfully export an IPA for App Store distribution without a physical device on Mac M4? Any help appreciated. Thank you.

I’m trying to find out whether anyone has seen this kind of App Store Connect issue remain unresolved for this long. This is for a first auto-renewable subscription. Timeline: Original support case opened: Feb 27, 2026 Support initially repeated the normal guidance that the first subscription must be submitted with the app version I explained that the issue was not the process itself, but a stuck review state On Mar 25, 2026, I was told the case had been escalated to the appropriate internal team Since then, I have sent follow-up emails asking for status / owner / ETA As of Apr 12, 2026 (KST), there has still been no meaningful update Current state in App Store Connect: App version 1.0.10 is still “Prepare for Submission” Previous 1.0.10 submissions show as “Deleted” There is no active app review submission for 1.0.10 The subscription previously showed “Waiting for Review” Now the subscription itself shows “In Review” But its localization still shows “Waiting for Review” So the state looks inconsistent: no active app review submission app version still draft subscription partially moved into review anyway At this point I’m not asking about the normal first-subscription submission flow. I already understand that. What I’m trying to understand is: Has anyone seen a case like this stay stuck for 6+ weeks? Has anyone had Apple say it was escalated internally and then go silent for weeks? Did Apple eventually fix it manually? Is this something that can remain stuck indefinitely unless the internal team intervenes? Any comparable experience would be helpful. Apple Support keeps saying that the internal team will follow up with me directly if they need anything. Is there anything I can do, or is all I can do just wait? Here are the relevant screenshots. App Review history: no active review for version 1.0.10, previous submissions are deleted Subscription page: the subscription itself is now “In Review” Localization on the same subscription page still shows “Waiting for Review” App version page: 1.0.10 is still “Prepare for Submission” There’s no subscription check.

For the past couple of days having a problem with Xcode 26.4. When I try to upload an archive to App Store Connect, it gets stuck on "Uploading". I see the progress bar about 70% full, and a "Preparing to upload xxxx.ipa" label below. Letting it sit overnight, restarting Xcode, machine, etc. and the same result. Anybody else seeing?

Hi, we have an app which used DeviceID to track users. We had implemented ATT and setup our privacy declaration in ASC accordingly. Now in our new version we decided to not track users anymore. We removed NSUserTrackingUsageDescription, removed ATT permission code and submitted the new version. Now, reviewer has complained that our privacy declaration in ASC still says we are tracking users and refused app acceptance. They told us to update the privacy declaration in ASC. We tried to do so, but ASC does not allow us to remove device ID tracking. It is showing a warning that our app still uses NSUserTrackingUsageDescription and in fact that is true for the production version. We are now in a chicken egg problem. We can't change our privacy declaration in ASC because the production version still uses the feature AND we do not get the new version accepted as long as our privacy declaration is not changed. How can we fix that ? Pls advise !

[Repost: Somehow my original thread from Jan was deleted. I called dev support and they said to post again, if there's a better channel to get answer for this, please let me know.] I’m an indie dev with a paid, one-time-purchase app (Dash Calc, $4 USD), and sales have been rough. In a crowded category, an upfront-paid app feels like a tough sell without a way to try it first. I’d like to offer a simple 7-day free trial followed by a single lifetime purchase, but App Store Connect still doesn’t officially support trials for paid apps. In Jan 2023, an App Store Commerce Engineer recommended the $0 non-consumable IAP + paid non-consumable IAP workaround: https://developer.apple.com/forums/thread/722874 I haven’t implemented it yet, but the subsequent discussion suggests the approach is overly complex. Handling refunds, reinstalls, activation timing, and purchase history requires non-obvious logic, and some developers report customer confusion and drop-off when presented with a $0 trial IAP. Has anything improved since 2023? Any new StoreKit APIs or App Store Connect changes that make this simpler or less error-prone? Is the $0 non-consumable IAP still the recommended approach in 2026? Any updated policy guidance for time-limited access on one-time purchases? I’m happy to use the workaround if it’s still the official path—I just want to confirm there isn’t a better option now.

I added an Apple In-App Event for the App Store on March 31, and it has now been more than 18 days. However, I am still not seeing any analytics data for the event in App Store Connect. I wanted to check if this delay is normal or if I might be missing something. Has anyone else experienced this issue? Are there any specific requirements, settings, or reporting delays I should be aware of for In-App Event analytics? Any guidance would be appreciated. Thanks in advance!

Hello, so basically I’m trying to upload a build to App Store Connect but it gets flagged for a potential rejection thus unable to submit. The icon tells me there is a problem with tracking-related code in my app but I can’t seem to remove it. Need urgent support from a technical expert preferably.

Hi, I’m experiencing a server-side error in App Store Connect when trying to submit a TestFlight build for review. Details: App: Ngoc Rong 2 Platform: iOS Build status: Complete Distribution: External Testing App Store Connect Web (Safari / Chrome both tested) Steps: Go to TestFlight → Select build Click “Submit for Review” Fill in “What to Test” Click Submit Result: Popup shows: "There was an error processing your request. Please try again later." Notes: Build processing completed successfully Internal testing works External group already created Issue happens consistently Tried different browsers and cleared cache Same issue across multiple builds Is this a known App Store Connect issue? Is there any workaround? Additional information: I have already contacted Apple Developer Support. Case ID: 102871190604 If needed, I can provide further details or logs. Thank you.

Hi everyone, I am hoping someone here has experienced this and can help, because we are in a really difficult position right now. We received a notice from App Review regarding Guideline 5.6.4 and have been working hard to prepare a full response with supporting evidence. The problem is that a draft response exists in App Store Connect that we cannot submit or delete. Every time we click either Submit or Delete Draft, we get the same error: "The resource cannot be found" That is it. No further explanation, no workaround, nothing. The draft is just stuck there and we cannot get past it. Because we could not submit through the normal channel, we uploaded a new build with our action plan included in the notes, hoping that would reach the review team. The build has been sitting there unreviewed. We have raised a support ticket with Apple Developer Support and have not received any response. The clock is ticking. App Review has given us a deadline to respond or face removal from the App Store. We have our response ready. We have our evidence ready. We just physically cannot submit it because of what appears to be a technical bug on Apple's side. Has anyone else hit this "resource cannot be found" error on a draft App Review response? Is there any other channel we can use to get this in front of the App Review team directly? We have tried everything we can think of. Any help would be massively appreciated. This is our livelihood and the deadline pressure combined with a broken system is genuinely distressing. Thank you